Get Your Crowd Through the Door Quickly, With Nobody Getting In Twice

Give Everyone on Your Door Their Own Scanning Login

Invite each person who scans as Door Staff. That login opens the Entry Fairy app and nothing in your dashboard, so you can hand it to casual staff for one night without showing them your sales, your guest list or your buyers. Because each person has their own login, every admission carries the name of the person who scanned it, and you can see later who let each attendee in.

Put your regular door team on your brand, and their login carries to every event the brand runs. Put a one-night crew on that event's team instead, and their access ends with that event. The invitation carries the App Store and Google Play links, so your team installs the app themselves before the day.

• Door Staff: the scanning app and nothing else in your dashboard
• Brand or event team: your regular crew for every event, or a crew for one night
• A name on every admission: see later who let each attendee in

• Prepare your door team for event day
• Give Your Team the Right Access and Keep Every Account Safe

Keep the Queue Moving at Every Entrance

Your door team points the phone at the QR code on a buyer's phone, a wallet pass or a printed ticket, and the app admits the attendee or says why not. A ticket admitted at the main gate shows as already checked in on every other phone, with the time and the name of whoever scanned it. A refunded, cancelled, resold or replaced ticket is refused with the reason in plain words, so the person holding the ticket now is the one who gets in.

When an attendee at the front of the queue is told they are already inside, your door manager searches Individual Tickets on the Check-In page by name or email address. Checked In At and Checked In By show when the ticket went in and who scanned it, so the conversation is settled with facts. If a ticket went in by mistake, Unscan ticket puts it back so the attendee can be admitted properly.

Show the answers to your own checkout questions on the scan view, such as an access request or a meal choice, and your door team sees them the moment each guest's ticket scans.

• Entry Fairy app: free from the App Store and Google Play
• Every phone up to date: a scan at one entrance shows on every other phone
• Individual Tickets: search by name or email and see who scanned it
• Unscan ticket: put a mistaken scan right

• Scan tickets at the door

Let Each Ticket Through the Door as Often as You Sold It

A one-night ticket admits its holder once, so a screenshot passed to a friend does not get a second person in. A weekend pass needs to come back each day, and a backstage pass comes and goes all evening. Give each ticket type the rule it needs, and the app checks it at every scan on every phone, so your door team never has to make a judgement call at the gate.

A Day rule sets how many entries a ticket allows in each day, and an Hour rule sets how many returns it allows within the hour. Combine the two on one ticket type, such as one entry a day and no more than two in an hour, and the app admits the holder only while every rule still has room. The windows move with the ticket, so a weekend pass scanned at eight on Friday evening is ready again by eight on Saturday.

Door times work the same way. Give VIP early entry, or close the guest list at midnight, with a Doors Open Time and a Last Entry Time on that ticket type alone. A ticket scanned outside its times is refused as not valid yet or no longer valid, so nobody at the gate has to watch the clock. Tell Fai which ticket type needs which rule, such as one entry a day for the weekend pass, and she saves the change once you approve it.

• One entry by default: a second scan is refused at every entrance
• Day and Hour rules: weekend passes back each day, crew in and out
• Door times by ticket type: early entry for VIP, a cut-off for the guest list

• Set ticket entry and repeat-scan rules

Put the Right Wristband on Every Wrist

A day ticket that leaves the gate with a weekend band, or a camper without a campsite band, lets somebody into an area they did not pay for. Match each wristband or badge to the ticket types and add-ons that get it, and the app shows your door team the band's name and artwork as each ticket scans. They fasten on the band they see, without remembering which ticket types share a colour while the queue builds.

One band can cover several ticket types, such as one day band for the Friday, Saturday and Sunday tickets. Give a band to an add-on as well, such as a campsite band for everyone who bought camping, and a VIP ticket with camping shows both bands. Choose Badge for a pass worn on a lanyard, such as an artist or crew badge matched to a crew ticket type you keep off your public event page.

Edit a band to change which tickets get it, deactivate a band you are not handing out yet, and turn on Credentials when you duplicate the event so your active bands carry over to next year's ticket types. Each band gets a Code you can change to match the reference on your wristband order.

• Wristband or Badge: a band at the gate or a pass on a lanyard
• Bands for add-ons: the campsite or parking band follows the add-on
• Copied with your event: active bands carry over to the next edition

• Assign wristbands to each ticket type
• Give Crew, Artists, Traders and Press the Right Access

Test Every Phone the Day Before Your Doors Open

The night goes smoothly when the door is settled the day before. Send the guest list their tickets, then send yourself one guest ticket and scan it on every phone. The first phone admits it, every other phone shows it as already checked in, and you know each phone is signed in and connected before the first guest arrives.

Guest tickets carry each guest's name and their own code, so your door team scans them like any other ticket and there is no separate list at the door. Artists and crew can come in on a crew or artist ticket type you keep off your public event page, with repeat scanning turned on so they can come and go through load-in and the show.

• Guest list tickets: named tickets your door team scans like any other
• Test ticket: every phone checked before the doors open
• A clean count: test scans undone before the first real guest

• Send free tickets to your guest list
• Run Your Guest List Without a Spreadsheet

Watch Your Crowd Arrive Hour by Hour

While the doors are open, Check-In on your phone or laptop shows, on its Hourly tab, how many tickets your door team scanned in each hour against the tickets you sold, with a tab for each day of a multi-day event, so you can see when the queue builds and when the rush has passed. After the event, the same report tells you when to put more people on the door next time.

Checked In counts the scans so far, Total Sold counts the tickets you issued and remaining shows the gap between them. The Date, Ticket Type and Add-Ons tabs split arrivals by day, by ticket type and by add-ons such as parking or camping, and By Staff Member lists how many tickets each person on your door scanned. The figures stay with every past event, so you can compare when the rush came this year and last year. Choose the ticket holders who have not checked in as the audience for an email, and remind them when the last entry is or how to find the gate.

Ask Fai, the assistant inside your dashboard, how many people are in, how fast the doors are moving or whether a particular guest has arrived, from your phone while you walk the site. She answers from the same check-in figures. She can also invite your door team, send the guest list their tickets and set a ticket type's re-entry rules, and she shows you each invitation, ticket and change and asks you to approve it first.

• Hourly: the scans in each hour against the tickets you sold
• By Staff Member: the tickets each person on your door scanned
• Ask Fai: how many are in and whether a guest has arrived

• Get Your Ticketing Work Done by Asking Fai

See Why People Were Turned Away While You Can Still Act

The Refused scans tab on Check-In counts every scan your door team refused, by reason, by entrance or scanner, by ticket type and by hour. A run of tickets shown again after check-in at different entrances usually means a ticket is being shared as a screenshot. One entrance refusing tickets that are outside their check-in times usually means a sign or a briefing is wrong. You see both while the doors are still open.

Look at one day or the whole event, and open the list of each refused scan to see when it happened, the reason, the entrance, the ticket type and the ticket holder. With the list narrowed by where the scan happened and by reason, and your door manager can deal with the pattern rather than the person in front of them. Fai can read the same report and tell you which reason is growing.

• Refused scans: by reason, entrance, ticket type and hour
• Shown again after check-in: spot tickets shared as screenshots
• Each refused scan: when, why, where and whose ticket

Sell to Walk-Ups From the Phone That Scans

Your door team sells tickets to walk-ups from the same Entry Fairy app they scan with. Take cash, or let the buyer tap their card, phone or watch on the back of your team's phone, so there is no card reader to hire or ship. The money goes through the payment processing account your online tickets already use, and a second door, a roaming seller and the box office can all take payments at the same time.

Box Office Sales on your event's Performance page shows every sale by date or by seller, with cash and card apart, so you can settle up with each seller at the end of the night. A walk-up who would rather pay on their own phone can scan a quick-buy QR code at the door and buy there while your team keeps scanning. Ask Fai whether tap to pay is ready for your event, and she tells you what to fix if it is not.

• Box office in the app: walk-up tickets for cash or card
• Tap to pay on a phone: a card, phone or watch on your team's phone
• Box Office Sales: by seller or by date, with cash and card apart

• Put a Ticket on Every Phone and Sell One to Anyone Who Scans Your Code