--- title: "Ticket Scanning App, Re-Entry Rules and Wristbands" description: "Your door team scans tickets on their own phones, every ticket type follows its own re-entry rules and wristband, and you watch arrivals live." canonical: "https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry" --- # Ticket Scanning App, Re-Entry Rules and Wristbands 1. [Features](https://www.ticketfairy.com/features) 2. [Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office) 3. Door scanning # Get Your Crowd Through the Door Quickly, With Nobody Getting In Twice A queue builds fast when the door team shares one scanner, checks names against a printout or argues about which wristband a ticket gets. With Ticket Fairy, everyone on your door scans tickets with the Entry Fairy app on their own iPhone or Android phone, using a login that opens the app and nothing else in your dashboard. Every phone sees every scan, so a ticket used at the main gate is refused at the side gate. Each ticket type carries its own re-entry rules, door times and wristband, so the app tells your team what to do as each ticket scans, and you follow arrivals and refused scans from your own phone while the doors are open. [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - Every scanner on their own phone, with their name on each admission - Re-entry rules, door times and wristbands set for each ticket type - Arrivals and refused scans you can follow while the doors are open ![Ticket Fairy Check-In page with the Entry Fairy scanning app download links for the door team](https://www.ticketfairy.com/embeds/posters/marketing-check-in--download-the-app.png) ## Give Everyone on Your Door Their Own Scanning Login Invite each person who scans as Door Staff. That login opens the Entry Fairy app and nothing in your dashboard, so you can hand it to casual staff for one night without showing them your sales, your guest list or your buyers. Because each person has their own login, every admission carries the name of the person who scanned it, and you can see later who let each attendee in. Put your regular door team on your brand, and their login carries to every event the brand runs. Put a one-night crew on that event's team instead, and their access ends with that event. The invitation carries the App Store and Google Play links, so your team installs the app themselves before the day. - **Door Staff**: the scanning app and nothing else in your dashboard - **Brand or event team**: your regular crew for every event, or a crew for one night - **A name on every admission**: see later who let each attendee in - [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team) - [Give Your Team the Right Access and Keep Every Account Safe](https://www.ticketfairy.com/features/teams-and-security) ![Ticket Fairy Add Team Member dialog with the Door Staff permission level chosen for a person who scans tickets](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png) ## Keep the Queue Moving at Every Entrance Your door team points the phone at the QR code on a buyer's phone, a wallet pass or a printed ticket, and the app admits the attendee or says why not. A ticket admitted at the main gate shows as already checked in on every other phone, with the time and the name of whoever scanned it. A refunded, cancelled, resold or replaced ticket is refused with the reason in plain words, so the person holding the ticket now is the one who gets in. When an attendee at the front of the queue is told they are already inside, your door manager searches Individual Tickets on the Check-In page by name or email address. Checked In At and Checked In By show when the ticket went in and who scanned it, so the conversation is settled with facts. If a ticket went in by mistake, Unscan ticket puts it back so the attendee can be admitted properly. Show the answers to your own checkout questions on the scan view, such as an access request or a meal choice, and your door team sees them the moment each guest's ticket scans. - **Entry Fairy app**: free from the App Store and Google Play - **Every phone up to date**: a scan at one entrance shows on every other phone - **Individual Tickets**: search by name or email and see who scanned it - **Unscan ticket**: put a mistaken scan right - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) ![Ticket Fairy Individual Tickets table with each ticket's status, the time it was checked in and who scanned it](https://www.ticketfairy.com/embeds/posters/marketing-check-in--individual-tickets.png) ## Let Each Ticket Through the Door as Often as You Sold It A one-night ticket admits its holder once, so a screenshot passed to a friend does not get a second person in. A weekend pass needs to come back each day, and a backstage pass comes and goes all evening. Give each ticket type the rule it needs, and the app checks it at every scan on every phone, so your door team never has to make a judgement call at the gate. A Day rule sets how many entries a ticket allows in each day, and an Hour rule sets how many returns it allows within the hour. Combine the two on one ticket type, such as one entry a day and no more than two in an hour, and the app admits the holder only while every rule still has room. The windows move with the ticket, so a weekend pass scanned at eight on Friday evening is ready again by eight on Saturday. Door times work the same way. Give VIP early entry, or close the guest list at midnight, with a Doors Open Time and a Last Entry Time on that ticket type alone. A ticket scanned outside its times is refused as not valid yet or no longer valid, so nobody at the gate has to watch the clock. Tell Fai which ticket type needs which rule, such as one entry a day for the weekend pass, and she saves the change once you approve it. - **One entry by default**: a second scan is refused at every entrance - **Day and Hour rules**: weekend passes back each day, crew in and out - **Door times by ticket type**: early entry for VIP, a cut-off for the guest list - [Set ticket entry and repeat-scan rules](https://www.ticketfairy.com/guides/set-ticket-entry-and-repeat-scan-rules) ![Ticket Fairy Ticket Rules with repeat scanning turned on, a Day rule and an Hour rule on one ticket type](https://www.ticketfairy.com/embeds/posters/marketing-tickets--scan-rules.png) ## Put the Right Wristband on Every Wrist A day ticket that leaves the gate with a weekend band, or a camper without a campsite band, lets somebody into an area they did not pay for. Match each wristband or badge to the ticket types and add-ons that get it, and the app shows your door team the band's name and artwork as each ticket scans. They fasten on the band they see, without remembering which ticket types share a colour while the queue builds. One band can cover several ticket types, such as one day band for the Friday, Saturday and Sunday tickets. Give a band to an add-on as well, such as a campsite band for everyone who bought camping, and a VIP ticket with camping shows both bands. Choose Badge for a pass worn on a lanyard, such as an artist or crew badge matched to a crew ticket type you keep off your public event page. Edit a band to change which tickets get it, deactivate a band you are not handing out yet, and turn on Credentials when you duplicate the event so your active bands carry over to next year's ticket types. Each band gets a Code you can change to match the reference on your wristband order. - **Wristband or Badge**: a band at the gate or a pass on a lanyard - **Bands for add-ons**: the campsite or parking band follows the add-on - **Copied with your event**: active bands carry over to the next edition - [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type) - [Give Crew, Artists, Traders and Press the Right Access](https://www.ticketfairy.com/event-operating-system/accreditation) ![Ticket Fairy Create Credential dialog matching a day wristband to the Friday, Saturday and Sunday tickets](https://www.ticketfairy.com/embeds/posters/marketing-credentials--create-credential.png) ## Test Every Phone the Day Before Your Doors Open The night goes smoothly when the door is settled the day before. Send the guest list their tickets, then send yourself one guest ticket and scan it on every phone. The first phone admits it, every other phone shows it as already checked in, and you know each phone is signed in and connected before the first guest arrives. Guest tickets carry each guest's name and their own code, so your door team scans them like any other ticket and there is no separate list at the door. Artists and crew can come in on a crew or artist ticket type you keep off your public event page, with repeat scanning turned on so they can come and go through load-in and the show. - **Guest list tickets**: named tickets your door team scans like any other - **Test ticket**: every phone checked before the doors open - **A clean count**: test scans undone before the first real guest - [Send free tickets to your guest list](https://www.ticketfairy.com/guides/issue-guest-tickets) - [Run Your Guest List Without a Spreadsheet](https://www.ticketfairy.com/features/guest-lists-and-comps) ![Ticket Fairy Send Guest Tickets form with the Guest list ticket type and the guest's name entered](https://www.ticketfairy.com/embeds/posters/marketing-guest-tickets--send-guest-tickets.png) ## Watch Your Crowd Arrive Hour by Hour While the doors are open, Check-In on your phone or laptop shows, on its Hourly tab, how many tickets your door team scanned in each hour against the tickets you sold, with a tab for each day of a multi-day event, so you can see when the queue builds and when the rush has passed. After the event, the same report tells you when to put more people on the door next time. Checked In counts the scans so far, Total Sold counts the tickets you issued and remaining shows the gap between them. The Date, Ticket Type and Add-Ons tabs split arrivals by day, by ticket type and by add-ons such as parking or camping, and By Staff Member lists how many tickets each person on your door scanned. The figures stay with every past event, so you can compare when the rush came this year and last year. Choose the ticket holders who have not checked in as the audience for an email, and remind them when the last entry is or how to find the gate. Ask Fai, the assistant inside your dashboard, how many people are in, how fast the doors are moving or whether a particular guest has arrived, from your phone while you walk the site. She answers from the same check-in figures. She can also invite your door team, send the guest list their tickets and set a ticket type's re-entry rules, and she shows you each invitation, ticket and change and asks you to approve it first. - **Hourly**: the scans in each hour against the tickets you sold - **By Staff Member**: the tickets each person on your door scanned - **Ask Fai**: how many are in and whether a guest has arrived - [Get Your Ticketing Work Done by Asking Fai](https://www.ticketfairy.com/features/fai) ![Ticket Fairy Check-Ins by Hour report for event day with the scans in each hour and the Checked In, Total Sold and remaining figures](https://www.ticketfairy.com/embeds/posters/marketing-check-in--hourly-report.png) ## See Why People Were Turned Away While You Can Still Act The Refused scans tab on Check-In counts every scan your door team refused, by reason, by entrance or scanner, by ticket type and by hour. A run of tickets shown again after check-in at different entrances usually means a ticket is being shared as a screenshot. One entrance refusing tickets that are outside their check-in times usually means a sign or a briefing is wrong. You see both while the doors are still open. Look at one day or the whole event, and open the list of each refused scan to see when it happened, the reason, the entrance, the ticket type and the ticket holder. With the list narrowed by where the scan happened and by reason, and your door manager can deal with the pattern rather than the person in front of them. Fai can read the same report and tell you which reason is growing. - **Refused scans**: by reason, entrance, ticket type and hour - **Shown again after check-in**: spot tickets shared as screenshots - **Each refused scan**: when, why, where and whose ticket ![Ticket Fairy Refused scans report for a festival with the totals at the door and the scans refused by reason, entrance, ticket type and hour](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans.png) ## Sell to Walk-Ups From the Phone That Scans Your door team sells tickets to walk-ups from the same Entry Fairy app they scan with. Take cash, or let the buyer tap their card, phone or watch on the back of your team's phone, so there is no card reader to hire or ship. The money goes through the payment processing account your online tickets already use, and a second door, a roaming seller and the box office can all take payments at the same time. Box Office Sales on your event's Performance page shows every sale by date or by seller, with cash and card apart, so you can settle up with each seller at the end of the night. A walk-up who would rather pay on their own phone can scan a quick-buy QR code at the door and buy there while your team keeps scanning. Ask Fai whether [tap to pay](https://www.ticketfairy.com/event-ticketing/rfid-cashless-events) is ready for your event, and she tells you what to fix if it is not. - **Box office in the app**: walk-up tickets for cash or card - **Tap to pay on a phone**: a card, phone or watch on your team's phone - **Box Office Sales**: by seller or by date, with cash and card apart - [Put a Ticket on Every Phone and Sell One to Anyone Who Scans Your Code](https://www.ticketfairy.com/features/check-in-and-box-office/mobile-tickets-and-quick-buy) ## How Organisers Run Their Door With Ticket Fairy - ### A Club Night With a Late Guest List The promoter invites four casual door staff to the one event and gives the guest list ticket type a Last Entry Time of midnight. Late guest list arrivals are refused by the app with the reason on the phone, so nobody on the door has to argue it. - ### A Weekend Festival With Camping Weekend passes get a Day rule of one entry, and the campsite band follows the camping add-on. Each camper leaves the gate with a weekend band and a campsite band, and a pass shared on Saturday morning is refused at the second gate. - ### A Conference With Several Entrances Delegates scan in at three entrances, and each phone sees the others' scans. Answers to the dietary question show on the scan view, so the door team points each delegate to the right lunch queue. - ### A Venue With a Regular Door Team The venue keeps its door staff on the brand team, so the same logins work for every show of the season. By Staff Member shows who carried the busiest door, and the hourly report sets next month's staffing. - ### A Sell-Out Show With Shared Screenshots Twenty minutes after doors, Refused scans shows a run of tickets shown again after check-in at the side entrance. The door manager moves an extra person there to check names, and the run stops. [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) **Get this page as a PDF** Read it later or share it with your team. We email you a link to the PDF. What to put in your PDF Enter your email We will email you this deck. We may also email you now and then about Ticket Fairy features that can help your events. You can unsubscribe at any time with one click. ## See It in Your Dashboard - ![Ticket Fairy Credentials list with weekend, VIP, day ticket and campsite wristbands and a crew badge](https://www.ticketfairy.com/embeds/posters/marketing-credentials--credentials.png) Match every wristband and badge to the tickets and add-ons that get it. - ![Ticket Fairy ticket type options with its own doors open and last entry times](https://www.ticketfairy.com/embeds/posters/marketing-ticket-page-form--door-times.png) Give VIP or the guest list their own doors open and last entry times. - ![Ticket Fairy list of each refused scan at the door with when, the reason, the entrance, the ticket type and the holder](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans-list.png) Open each refused scan to see when it happened, why, where and whose ticket it was. ## Set It Up Step by Step - [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) - [Set ticket entry and repeat-scan rules](https://www.ticketfairy.com/guides/set-ticket-entry-and-repeat-scan-rules) - [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type) ## Questions About Door Scanning and Entry ### Door scanning #### Which phones can scan tickets? Entry Fairy is free from the App Store and Google Play for iPhone, iPad and Android. Each person scanning needs a phone or tablet that can install it and a login of their own. #### Does scanning work without a signal? No. The Entry Fairy app needs an internet connection to scan tickets, so check the connection at each entrance before the doors open. #### Can a Door Staff login see my sales or my guest list? No. Door Staff opens the scanning app and nothing in your dashboard. You need an owner or admin login on the event, or on the brand that runs it, to invite the door team. #### Does a once-a-day re-entry rule reset at midnight? No. The app counts the scans in the 24 hours before each new scan, so the window moves with the ticket. An hourly rule works the same way over the previous hour. A changed rule applies to later scans, and entries already recorded still count. #### What if a phone dies at the door? Open the ticket inside its order and set its status to checked in by hand. A ticket admitted this way records nobody's name, so keep it for when a phone cannot scan. #### What happens when one ticket matches two wristbands? The app shows both bands when it scans, which suits a VIP who also bought camping. Where you chose both ticket types and add-ons on one band, a ticket gets it only when it also carries one of those add-ons. A refunded or cancelled ticket is refused, so it shows no band. #### Does Checked In count people or tickets? Tickets. The Hourly tab counts every accepted scan, so a ticket that leaves and comes back counts each time. Total Sold counts every ticket issued for the event, complimentary and not-yet-paid tickets included, and the figures load when you open Check-In, with Refresh tabs loading the scans since then. #### Who can see the check-in figures and refused scans? Owners and admins, and Stats, Limited Stats, Support and Limited Support logins, can open Check-In. A Limited Stats or Limited Support login shows every figure except the names of the people scanning. Refused scans shows for owners, admins, producers and Stats and Support logins, and opening the list of each refused scan records your name. #### Can I see how many people came through each gate? The check-in report breaks arrivals down by hour, day, ticket type, add-on and the person scanning, and each phone shows its own running count. Refused scans is split by entrance or scanner. #### Which phones can take card payments at the door? Compatible Android phones, in the country of the payment processing account the event uses, once the event has a venue and either your business address or the venue's address is complete. If a phone does not offer it, the app names what to fix, and the option appears within a minute of saving. As many phones as you need can sell at once, and none needs setting up on its own. ## Explore More of Ticket Fairy - [Mobile tickets Buyers get QR code tickets by email, in their account and in their phone wallet, and anyone who scans your quick-buy code can pay with Apple Pay or Google Pay and no account. Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office/mobile-tickets-and-quick-buy) - [Multi-day tickets Sell weekend, day and VIP passes for every day of a festival from one event page, with door times for each day and camping in the same checkout. Ticket types & pricing](https://www.ticketfairy.com/features/ticket-types-and-pricing/multi-day-festival-tickets) - [Extras & upsells Sell parking, camping, merchandise, upgrades and places to stay with your tickets, let buyers add extras to their order later, and sell passes that cover several of your events. Add-ons & upsells](https://www.ticketfairy.com/features/add-ons-and-upsells/extras-and-upsells) - [Team & security Invite your team with the access each job needs, protect every login with a passkey or a code, and choose who support contacts about each event. Teams & security](https://www.ticketfairy.com/features/teams-and-security/team-access-and-security) [Back to **Check-in & box office**](https://www.ticketfairy.com/features/check-in-and-box-office) [Next **Mobile tickets**](https://www.ticketfairy.com/features/check-in-and-box-office/mobile-tickets-and-quick-buy) Ticket Fairy im Überblick: [Ticketsystem für Veranstaltungen](https://www.ticketfairy.com/event-ticketing/), mit den Funktionen, Preisen und dem Support hinter dieser Seite. ## Sell more tickets. Build the crowd that comes back. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started](https://manage.ticketfairy.com/welcome) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Demo‑Gespräch buchen Sieh dir das Empfehlungsmodell an, das im Durchschnitt 20 % mehr Ticketverkäufe bringt, erfahre, welche Kampagnen Tickets verkaufen, antworte Käufern schneller und halte Warteschlangen in Bewegung. Wie viele Tickets verkaufst du pro Jahr? 45‑Minuten‑Videoanruf Wähle eine Zeit, die dir passt --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)