1. Features
  2. Sell tickets
  3. Checkout

Get the Details You Need From Every Buyer and Lose Fewer Sales

Ask each buyer or ticket holder exactly what your team needs, from a phone number to a meal choice, and turn away buyers under your minimum age. Decide who gets a ticket before it is issued, ask buyers to prove who they are, and email the buyers who left checkout without paying. On your busiest on-sale, a waiting room keeps checkout quick for the buyers already in it.

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  • Every answer your door team needs
  • Tickets only for the buyers you approve
  • More of your abandoned carts turned into sales
Ticket Fairy event settings with existing ticket and order custom checkout fields

Ask Each Buyer What Your Team Needs to Know

Add your own questions to checkout, such as a meal choice, an access request or a company name. Choose whether each answer belongs to the whole order, to each ticket holder or to an add-on, and whether buyers can leave it blank. Offer a list of choices or let buyers enter their own answer. Choose whether the answer appears on the buyer's ticket, on the ticket PDF and in the scanning app, so your door team sees it as each person arrives.

  • Custom questions: text, phone, choices or an image upload
  • Per order, ticket or add-on: one answer per purchase or one from each ticket holder
  • Answers at the door: on the ticket, the PDF and the scan view when you choose
Waiting Room | Ticket Fairy

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