Take Card Payments, Set Your Fees and Know When You Get Paid

Choose When Your Ticket Money Reaches You

Some promoters need ticket money before the show to pay venue deposits, production and artist advances. Others want to publish today and settle up afterwards. When you set up your brand, choose Before your event, as tickets sell, and the money goes to your own payment processing account as buyers pay. Choose Paid out after your event, and Ticket Fairy collects the card payments and pays you once the event is over, with nothing to set up before you publish.

Paid out after your event is the fastest way to go live: you create the event, publish it and start selling the same day. Ticket Fairy sends the money to the bank account you enter under Payout Details on your brand, and any event that needs to pay a different bank account, such as a co-promoted show, can use Use alternative payout details for this event.

Being paid as tickets sell suits a promoter with costs to cover before doors open. Your payment processing account pays out on its own schedule, so the money from an on-sale can be in your bank well before the event. Have the account Active before your tickets go on sale, because an event keeps the account it had when it took its first paid order.

• Before your event, as tickets sell: the money reaches your own account as buyers pay
• Paid out after your event: nothing to set up, so you can publish straight away
• Payout Details: your brand's bank account, or a different one for one event

• Check the payout for your event

Link the Account That Takes Your Card Payments

A payment processing account is the account your buyers' card payments go into. Link one to your brand and every new event on the brand uses it. A Managed Account asks its identity, business and bank questions inside Ticket Fairy, and you read its payouts, balance and individual payments from your dashboard afterwards, with no second sign-in for your team to keep. Stripe (classic) pays into the Stripe account you already run, and Xendit takes payments for brands in Indonesia and the Philippines.

Leave the setup part way through and the account waits on the Connected payment methods table with Continue setup on its row, so you pick up where you stopped. Status turns Active once the payment company has everything it needs, and only an Active account can go on an event.

Each row also tells your team how the account is managed. Managed means you read and manage it from your Ticket Fairy dashboard. Standard means it has its own sign-in with the payment company, and Manage on its row opens that company's own dashboard. For a Xendit account, Ticket Fairy sends an invitation to the person who owns the account, and they finish the setup from that email.

• Managed Account: set up and read inside your Ticket Fairy dashboard
• Stripe (classic): paid into the Stripe account you already run
• Xendit: an invitation to the person who owns the account
• Active: the account is ready to take money

• Take ticket money with a payment processing account

Put the Right Account on Every Event

Agencies and promoters with partners often run more than one payment processing account on a brand. Mark one as the Default, and every new event on the brand starts with it. Give a co-promoted show or a partner's event a different active account from that event's own Payments page. Rename each account so your team knows which is which, and archive an account you have finished with so new events are no longer offered it.

Making an account the default changes only what new events start with. Events you created earlier keep the account they were created with, and you change one of those on its own Payments page while it has no paid orders. Buyers never see the names you give your accounts.

• Default: the account every new event starts with
• One event, another account: chosen on the event's Payments page
• Rename: a name your team recognises at a glance
• Archive: off the list for new events, untouched on old ones

• Take ticket money with a payment processing account

Decide Who Pays the Booking Fee

Buyers judge your price from the poster, and you plan the event around what you receive. With Added, buyers pay the booking fee and see one all-inclusive price on your event page, and you receive the full ticket price you entered. With Absorbed, buyers pay exactly the price on your poster and the fee comes out of what you receive. With Added Later, buyers see the ticket price on your event page and the booking fee in their basket at checkout.

Added is the choice most promoters make and the one every new event starts with. Choose Absorbed when you advertise a round price and the price at checkout has to match it. Either way, the Ticket Types table shows the effect before anything goes on sale: beside each Face Value, the next column shows the price including fees under Added, which is what the buyer pays, or the price excluding fees under Absorbed, which is what you receive.

You can also settle the fee while you create the event, because the sales and settings step offers the same three cards under Booking fees. The choice covers every ticket type and add-on on the event. Each order records what you received at the moment it was placed, and your reports and payout read that record.

• Added: the buyer pays the fee and you keep the full ticket price
• Absorbed: the price on your poster is the price at checkout
• Added Later: the ticket price on the page and the fee at checkout
• Prices under your choice: the buyer price or your amount beside every face value

• Choose who pays the booking fee on your event

Follow What Each Event Earns From the First Sale

Net revenue on your event's Performance page shows what the event has earned after referral rebates, with add-ons and table revenue counted in it and box office cash in a card of its own. You know what the event has made at any point in the on-sale, long before the payout, and a promoter on your team sees the same figures at the top of the page.

On an event Ticket Fairy collects the payments for, a tick and Released to bank appear on the Net revenue card once we have sent your money. Where you took an advance before the event, the mark names that amount and reads Released. Your team can answer "have we been paid?" without contacting support.

On a brand that takes its own card payments through a Managed Account, Payouts & balance holds the account's balance and every payout made from it, and Payments lists each card payment, so your finance lead reconciles without a second sign-in.

• Net revenue: live from the first sale, with add-ons and tables in it
• Box office cash: shown in a card of its own
• Released to bank: the mark that shows we have sent your money

• Check the payout for your event
• Know How Your Tickets Are Selling at Any Moment

Know Your Payout Date Before You Publish

The Payment and Support step of your publish review says how the event takes payment, when its payout is due and what can delay it. You publish knowing when to expect your money, and you can plan supplier payments around that date. After the show, the Events page under Vault lists every event on your brand with where its ticket money goes, when its payout is due and any Capital to repay.

The Payout due filter lists the ended events you are still waiting to be paid for, and On hold lists the ones waiting on something to be settled, such as refunds for a cancelled show. Each event's statement shows what buyers paid, what came off for refunds, fees, partner shares and Capital, and the amount estimated to reach you. Beside it, a timeline runs from the event ending to Payout expected, then reads Paid with the date once we send the money.

• Payment details at publish: when the payout for this event is due
• Payout due: the ended events you are still waiting to be paid for
• When you get paid: the payout window, then Paid with the date

• See what your event earned and when you get paid
• Give Your Ticket Money an Account It Can Work From

Ask Fai About Your Accounts, Fees and Payouts

Ask Fai, the assistant inside your dashboard, which payment processing accounts are on your brand, which one new events use and which still need their setup finished. She renames an account, makes one the default, archives one and changes the account an event uses while it has no paid orders. She sets who pays the booking fee and explains what each choice does to your price and your payout, and she reads back the payouts made from your own account with a breakdown of charges, refunds and fees.

Fai shows you each change and asks you to approve it before she makes it. She can also start a Stripe (classic) account or a Xendit invitation for you, and you then open the link and finish the setup with the payment company.

• Ask in a sentence: accounts, fees and payouts read back to you
• Payout breakdown: charges, refunds and fees behind a payout
• You approve each change: nothing changes until you say so

• Get Your Ticketing Work Done by Asking Fai