--- title: "Event Payment Accounts, Booking Fees and Payouts" description: "Choose when ticket money reaches you, link the account that takes card payments, decide who pays the booking fee and see what each event earned." canonical: "https://www.ticketfairy.com/features/payments-and-payouts/payment-accounts-fees-and-payouts" --- # Event Payment Accounts, Booking Fees and Payouts 1. [Features](https://www.ticketfairy.com/features) 2. [Payments & payouts](https://www.ticketfairy.com/features/payments-and-payouts) 3. Accounts, fees & payouts # Take Card Payments, Set Your Fees and Know When You Get Paid Three decisions shape the money side of every event: who takes the card payments, who pays the booking fee and when the money reaches your bank. Let Ticket Fairy collect the payments and pay you after the show, or link your own payment processing account and receive the money as buyers pay. Pass the booking fee to buyers or absorb it in a round poster price, and see the buyer price beside every ticket before it goes on sale. Then follow what each event has earned from the first sale and see the date its payout is due, so you can plan your supplier payments around it. [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - Card payments ready before your on-sale - A ticket price that matches your poster or your budget - A payout date for every event you run ![Ticket Fairy Connected payment methods table on a brand, with a managed account marked Default and a second account from an earlier season](https://www.ticketfairy.com/embeds/posters/marketing-brand-payments--connected-payment-methods.png) ## Choose When Your Ticket Money Reaches You Some promoters need ticket money before the show to pay venue deposits, production and artist advances. Others want to publish today and settle up afterwards. When you set up your brand, choose Before your event, as tickets sell, and the money goes to your own payment processing account as buyers pay. Choose Paid out after your event, and Ticket Fairy collects the card payments and pays you once the event is over, with nothing to set up before you publish. Paid out after your event is the fastest way to go live: you create the event, publish it and start selling the same day. Ticket Fairy sends the money to the bank account you enter under Payout Details on your brand, and any event that needs to pay a different bank account, such as a co-promoted show, can use Use alternative payout details for this event. Being paid as tickets sell suits a promoter with costs to cover before doors open. Your payment processing account pays out on its own schedule, so the money from an on-sale can be in your bank well before the event. Have the account Active before your tickets go on sale, because an event keeps the account it had when it took its first paid order. - **Before your event, as tickets sell**: the money reaches your own account as buyers pay - **Paid out after your event**: nothing to set up, so you can publish straight away - **Payout Details**: your brand's bank account, or a different one for one event - [Check the payout for your event](https://www.ticketfairy.com/guides/check-your-payout) ![Ticket Fairy payout choice during sign-up, with Before your event, as tickets sell chosen and the button that links a card payment account](https://www.ticketfairy.com/embeds/posters/marketing-sign-up--payout-as-tickets-sell.png) ## Link the Account That Takes Your Card Payments A payment processing account is the account your buyers' card payments go into. Link one to your brand and every new event on the brand uses it. A Managed Account asks its identity, business and bank questions inside Ticket Fairy, and you read its payouts, balance and individual payments from your dashboard afterwards, with no second sign-in for your team to keep. Stripe (classic) pays into the Stripe account you already run, and Xendit takes payments for brands in Indonesia and the Philippines. Leave the setup part way through and the account waits on the Connected payment methods table with Continue setup on its row, so you pick up where you stopped. Status turns Active once the payment company has everything it needs, and only an Active account can go on an event. Each row also tells your team how the account is managed. Managed means you read and manage it from your Ticket Fairy dashboard. Standard means it has its own sign-in with the payment company, and Manage on its row opens that company's own dashboard. For a Xendit account, Ticket Fairy sends an invitation to the person who owns the account, and they finish the setup from that email. - **Managed Account**: set up and read inside your Ticket Fairy dashboard - **Stripe (classic)**: paid into the Stripe account you already run - **Xendit**: an invitation to the person who owns the account - **Active**: the account is ready to take money - [Take ticket money with a payment processing account](https://www.ticketfairy.com/guides/connect-a-payment-account) ![Ticket Fairy Add Payment Method dialog with the Payment method provider choice, before a provider is picked](https://www.ticketfairy.com/embeds/posters/marketing-brand-payments--add-a-payment-method.png) ## Put the Right Account on Every Event Agencies and promoters with partners often run more than one payment processing account on a brand. Mark one as the Default, and every new event on the brand starts with it. Give a co-promoted show or a partner's event a different active account from that event's own Payments page. Rename each account so your team knows which is which, and archive an account you have finished with so new events are no longer offered it. Making an account the default changes only what new events start with. Events you created earlier keep the account they were created with, and you change one of those on its own Payments page while it has no paid orders. Buyers never see the names you give your accounts. - **Default**: the account every new event starts with - **One event, another account**: chosen on the event's Payments page - **Rename**: a name your team recognises at a glance - **Archive**: off the list for new events, untouched on old ones - [Take ticket money with a payment processing account](https://www.ticketfairy.com/guides/connect-a-payment-account) ## Decide Who Pays the Booking Fee Buyers judge your price from the poster, and you plan the event around what you receive. With Added, buyers pay the booking fee and see one all-inclusive price on your event page, and you receive the full ticket price you entered. With Absorbed, buyers pay exactly the price on your poster and the fee comes out of what you receive. With Added Later, buyers see the ticket price on your event page and the booking fee in their basket at checkout. Added is the choice most promoters make and the one every new event starts with. Choose Absorbed when you advertise a round price and the price at checkout has to match it. Either way, the Ticket Types table shows the effect before anything goes on sale: beside each Face Value, the next column shows the price including fees under Added, which is what the buyer pays, or the price excluding fees under Absorbed, which is what you receive. You can also settle the fee while you create the event, because the sales and settings step offers the same three cards under Booking fees. The choice covers every ticket type and add-on on the event. Each order records what you received at the moment it was placed, and your reports and payout read that record. - **Added**: the buyer pays the fee and you keep the full ticket price - **Absorbed**: the price on your poster is the price at checkout - **Added Later**: the ticket price on the page and the fee at checkout - **Prices under your choice**: the buyer price or your amount beside every face value - [Choose who pays the booking fee on your event](https://www.ticketfairy.com/guides/set-who-pays-the-fees) ![Ticket Fairy Tickets page with the Booking Fees choice set to Absorbed and the Ticket Types table showing the price excluding fees](https://www.ticketfairy.com/embeds/posters/marketing-tickets--fees-absorbed.png) ## Follow What Each Event Earns From the First Sale Net revenue on your event's Performance page shows what the event has earned after referral rebates, with add-ons and table revenue counted in it and box office cash in a card of its own. You know what the event has made at any point in the on-sale, long before the payout, and a promoter on your team sees the same figures at the top of the page. On an event Ticket Fairy collects the payments for, a tick and Released to bank appear on the Net revenue card once we have sent your money. Where you took an advance before the event, the mark names that amount and reads Released. Your team can answer "have we been paid?" without contacting support. On a brand that takes its own card payments through a Managed Account, Payouts & balance holds the account's balance and every payout made from it, and Payments lists each card payment, so your finance lead reconciles without a second sign-in. - **Net revenue**: live from the first sale, with add-ons and tables in it - **Box office cash**: shown in a card of its own - **Released to bank**: the mark that shows we have sent your money - [Check the payout for your event](https://www.ticketfairy.com/guides/check-your-payout) - [Know How Your Tickets Are Selling at Any Moment](https://www.ticketfairy.com/features/sales-reports) ![Ticket Fairy sales summary cards showing tickets sold, revenue and orders for an event](https://www.ticketfairy.com/embeds/posters/marketing-analytics--sales-summary-cards.png) ## Know Your Payout Date Before You Publish The Payment and Support step of your publish review says how the event takes payment, when its payout is due and what can delay it. You publish knowing when to expect your money, and you can plan supplier payments around that date. After the show, the Events page under Vault lists every event on your brand with where its ticket money goes, when its payout is due and any Capital to repay. The Payout due filter lists the ended events you are still waiting to be paid for, and On hold lists the ones waiting on something to be settled, such as refunds for a cancelled show. Each event's statement shows what buyers paid, what came off for refunds, fees, partner shares and Capital, and the amount estimated to reach you. Beside it, a timeline runs from the event ending to Payout expected, then reads Paid with the date once we send the money. - **Payment details at publish**: when the payout for this event is due - **Payout due**: the ended events you are still waiting to be paid for - **When you get paid**: the payout window, then Paid with the date - [See what your event earned and when you get paid](https://www.ticketfairy.com/guides/see-what-your-event-earned) - [Give Your Ticket Money an Account It Can Work From](https://www.ticketfairy.com/features/vault/vault-account-and-balances) ![Ticket Fairy Vault Events page listing six events with where each one's ticket money goes, its payout and any Capital to repay](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--events-list.png) ## Ask Fai About Your Accounts, Fees and Payouts Ask Fai, the assistant inside your dashboard, which payment processing accounts are on your brand, which one new events use and which still need their setup finished. She renames an account, makes one the default, archives one and changes the account an event uses while it has no paid orders. She sets who pays the booking fee and explains what each choice does to your price and your payout, and she reads back the payouts made from your own account with a breakdown of charges, refunds and fees. Fai shows you each change and asks you to approve it before she makes it. She can also start a Stripe (classic) account or a Xendit invitation for you, and you then open the link and finish the setup with the payment company. - **Ask in a sentence**: accounts, fees and payouts read back to you - **Payout breakdown**: charges, refunds and fees behind a payout - **You approve each change**: nothing changes until you say so - [Get Your Ticketing Work Done by Asking Fai](https://www.ticketfairy.com/features/fai) ## How Organisers Set Up Their Payments - ### A Club Night Going Live Today A promoter announcing a Friday club night chooses Paid out after your event and leaves the booking fee on Added. The event goes live the same afternoon with nothing to link, and Released to bank on the Performance page tells the team when the money has been sent. - ### A Festival Paying Deposits Before the Gates Open A festival links a Managed Account to its brand and waits for Active before the early-bird on-sale. Ticket money reaches its bank as tickets sell, so the production deposits are paid from this year's sales rather than last year's reserves. - ### A Co-Promoted Show Two promoters split a headline show. The lead promoter sets the partner's active account on that one event's Payments page before the first sale, and every other event on the brand keeps using the Default. - ### A Theatre Run With Round Prices A theatre advertises its seats at round prices on posters and in the season brochure. It chooses Absorbed, reads the price excluding fees beside each Face Value and sets its budgets on what each seat earns. - ### An Agency Running Several Clients An agency renames each payment processing account after the client it belongs to and archives last season's accounts. Nobody on the team puts a client's event on the wrong account, and the Events page under Vault shows which payouts are still due. [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) **Get this page as a PDF** Read it later or share it with your team. We email you a link to the PDF. What to put in your PDF Enter your email We will email you this deck. We may also email you now and then about Ticket Fairy features that can help your events. You can unsubscribe at any time with one click. ## See It in Your Dashboard - ![Ticket Fairy payout choice during sign-up, with Paid out after your event chosen](https://www.ticketfairy.com/embeds/posters/marketing-sign-up--payout-after-event.png) Choose to be paid after your event and publish straight away, with nothing to set up. - ![Ticket Fairy sales and settings step of Create Event with referral rewards, sale dates, attendee checks, resale and the Booking fees cards](https://www.ticketfairy.com/embeds/posters/marketing-event-templates--sales-and-settings.png) Decide who pays the booking fee while you set your sale dates in Create Event. - ![Ticket Fairy publish review on the Payment and Support step, showing payment details, support contacts and promoter links](https://www.ticketfairy.com/embeds/posters/marketing-event-publish--payment-support.png) See how the event takes payment and when its payout is due before you publish. - ![Ticket Fairy Vault When you get paid timeline for an ended event, with the event end date and the payout window](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--payout-timeline.png) Follow an ended event from the last night to the day the money reaches you. ## Set It Up Step by Step - [Take ticket money with a payment processing account](https://www.ticketfairy.com/guides/connect-a-payment-account) - [Choose who pays the booking fee on your event](https://www.ticketfairy.com/guides/set-who-pays-the-fees) - [Check the payout for your event](https://www.ticketfairy.com/guides/check-your-payout) - [See what your event earned and when you get paid](https://www.ticketfairy.com/guides/see-what-your-event-earned) ## Questions About Payment Accounts, Fees and Payouts ### Accounts, fees & payouts #### When do I get paid? On an event Ticket Fairy collects the payments for, payouts are processed 10 to 15 business days after the event finishes. Where you take the card payments on your own payment processing account, you are paid on that account's own payout schedule. The publish review states this for the event in front of you. To be paid as tickets sell, your own account has to be Active before your tickets go on sale. #### What can hold a payout back? A postponed event is paid after it takes place, and a cancelled one is held while we refund the buyers for you. Pending refund requests, chargebacks and an event we have classified as high risk each extend the wait. Our team contacts you if they need anything from you. #### Why is the amount in my bank different from Net revenue? Net revenue is what the event earned, not what we send. Refunds taken afterwards, the card fees on the payments and anything already advanced to you come off between the two, and where we pay a brand for several events at once they arrive in one payment. Ask us for the breakdown of a payout you cannot reconcile. #### Who can link a payment processing account? Only the brand owner. A team member with admin rights can open the Payments page and read the accounts on it, and a change they try is answered with a message naming the brand owner. You need an owner or an admin login on the brand to open Payouts & balance and the Events page under Vault. #### Is my payment processing account the same as my payout details? No. The payment processing account takes the money from the buyer. Payout Details, under your brand's Details, is the bank account Ticket Fairy sends your money to after the event. Change it before the event ends, because a payout already sent to an old account has to be recalled. #### Why is Xendit the only choice offered to me? Your brand's country is Indonesia or the Philippines, where Xendit takes the payments. A brand there holds one Xendit account, and the person you invite finishes its setup from their invitation email. Elsewhere you can keep several Managed Account or Stripe (classic) accounts on one brand. #### My account is linked but not Active. What is missing? The payment company has not finished checking it. On a Stripe account, select Continue setup on its row to see what it still asks for, which is usually an identity document, a bank account or a business detail. An account that is not Active cannot go on an event, so finish it before your tickets go on sale. #### Can I change the account on an event that has sold tickets? No. You can change an event's account until it takes its first paid order. The default account cannot be archived from the Payments page, so make another account the default first, and Ticket Fairy refuses an archive while a live event with ticket sales still uses the account. #### How much is the booking fee, and can I change who pays it later? The fee depends on the ticket price and the event's country. It falls as a percentage as prices rise, with a small minimum on low prices, and free tickets carry none. Once an event has ticket types you cannot switch between Added and Absorbed, so delete the ticket types, change the choice and create them again. A ticket type that has sold cannot be deleted. You can still move between Added and Added Later, and Added Later is not offered for events in Australia, the United Kingdom or the United States. #### Can I refund an order after the money is released? Not from the Orders page. It refuses a refund on an event whose money has been released, paid in advance or withheld. Ask us and we refund the buyer for you. ## Explore More of Ticket Fairy - [Payment plans Take a deposit at checkout and the rest in weekly or monthly instalments that finish before your event, with failed payments retried, a cancellation date you choose and a schedule buyers follow themselves. Payments & payouts](https://www.ticketfairy.com/features/payments-and-payouts/payment-plans) - [Account & balances Open a Vault account for your brand, see what you can spend in each currency and what each event made, take payments from abroad, convert currencies and download statements. Vault](https://www.ticketfairy.com/features/vault/vault-account-and-balances) - [Refunds & cancellations Refund an order with a code emailed to you, let buyers refund their own tickets, and postpone or cancel an event with ticket holders emailed and refunds handled. Orders, refunds & resale](https://www.ticketfairy.com/features/orders-refunds-and-resale/refunds-and-cancellations) [Back to **Payments & payouts**](https://www.ticketfairy.com/features/payments-and-payouts) [Next **Payment plans**](https://www.ticketfairy.com/features/payments-and-payouts/payment-plans) Ticket Fairy im Überblick: [Ticketing-Portal](https://www.ticketfairy.com/event-ticketing/), mit den Funktionen, Preisen und dem Support hinter dieser Seite. ## Sell more tickets. Build the crowd that comes back. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started](https://manage.ticketfairy.com/welcome) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Demo‑Gespräch buchen Sieh dir das Empfehlungsmodell an, das im Durchschnitt 20 % mehr Ticketverkäufe bringt, erfahre, welche Kampagnen Tickets verkaufen, antworte Käufern schneller und halte Warteschlangen in Bewegung. Wie viele Tickets verkaufst du pro Jahr? 45‑Minuten‑Videoanruf Wähle eine Zeit, die dir passt --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)