--- title: "Event Team Roles, Permissions and Account Security" description: "Give each person on your event team the access their job needs, protect every sign-in with a passkey or an authenticator app, and get your first event on sale." canonical: "https://www.ticketfairy.com/features/teams-and-security" --- # Event Team Roles, Permissions and Account Security 1. [Features](https://www.ticketfairy.com/features) 2. Teams and tools 3. Teams & security # Give Your Team the Right Access and Keep Every Account Safe Invite the people who work on your events and choose what each of them can reach, across your brand or for one night. Protect your own sign-in with a passkey or a code from your phone. Your dashboard opens on a Home page that suggests first steps for the events you run, in your browser or in Ticket Fairy Promoter, our desktop app. [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - Each person sees only what their job needs - A stolen password alone cannot open your account - Your first event on sale without training ![Ticket Fairy Brand Team page with members, roles and a pending invitation](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--team-members.png) ## Give Each Person the Access Their Job Needs Invite people by email and choose a permission level for each of them. Give your accountant every report, your door manager the scanning app and nothing else, and a promoter their own link and their own sales. Add your permanent people to the brand once and they reach every event under it, now and later, while a visiting promoter or door staff for one night get access to that event only. You see who has not accepted yet, and you can send an invitation again, cancel it, change a role or remove someone at any time. - **Permission levels**: from owner and administrator to stats, support, promoter and door staff - **Brand or event access**: every event under the brand, or one event that ends with it - **Promoter join link**: one link a whole group uses to join as promoters ![Ticket Fairy Add Team Member dialog with the email addresses field and the Door Staff permission level for the scanning app](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png) ## Keep a Stolen Password From Opening Your Account Your ticket sales, buyer details and payouts sit behind your sign-in. Turn on the authenticator app and each sign-in asks for a code from your phone as well as your password, or after you sign in with Google, so a stolen password alone cannot open your account. Add a mobile number as a backup, so a code can reach you by text on the day you lose your phone. Or add a passkey and sign in with your face, your fingerprint or your device PIN. - **Authenticator app**: a code from your phone at every sign-in - **Text message backup**: a code sent to your verified number when you need one - **Passkeys**: sign in with your face, fingerprint or device PIN ![Ticket Fairy Sign-in protection with Authenticator app and Text message on](https://www.ticketfairy.com/embeds/posters/marketing-account-security--two-factor-on.png) ## Get Your First Event On Sale Without Training Sign up with your email address or your Google account, create the brand your events sell under and choose how you get paid, all in one sign-up. Your dashboard then opens on Home, where Your first steps suggests where to start for the kind of events you run, from what you told us and what your organisation publishes online. Select a card to open the right page, or book an onboarding call with our team from the top of Home. Tour the Dashboard walks you through Home again whenever you want it. - **Your first steps**: suggestions for the kind of events you run - **Onboarding call**: book a walk-through with our team from Home - **Dashboard tour**: replay the tour of Home at any time ![Ticket Fairy dashboard home with the Your first steps welcome for a new organiser](https://www.ticketfairy.com/embeds/posters/marketing-dashboard-home--personalised-welcome.png) ## Start Everyday Jobs in One Click, in Your Browser or on Your Desktop Quick Actions on Home put the jobs you do most, such as issuing a guest ticket, one click away, and each one asks which event it is for before it opens. The list follows the role you hold, so a promoter sees Copy Promoter Link and View My Sales. Ticket Fairy Promoter, our desktop app, keeps the same dashboard in its own window, with tabs for several events at once and updates that install themselves. In the app, Fai opens from the keyboard and can work through the page you have open with you. - **Quick Actions**: common jobs that follow the role you hold - **Ticket Fairy Promoter**: your dashboard in its own window on your computer - **Tabs and windows**: several events open at once during an on-sale ![Ticket Fairy Quick Actions list for a brand owner, from Issue Guest Ticket to Import Network Pixel](https://www.ticketfairy.com/embeds/posters/marketing-dashboard-home--quick-actions.png) ## Send Questions About Each Event to the People Running It Our customer service team answers your ticket buyers first. When a question needs your team, it goes to the escalation address you choose, and our support team reaches your team at the point of contact you choose. Each event uses your brand's addresses until you give it its own, so a festival with its own ticketing team gets the questions about that festival. Buyers do not see either address on your event page, at checkout or on their tickets. - **Brand contacts**: one escalation address and one point of contact for every event - **Event contacts**: addresses of its own for an event run by its own team ![Ticket Fairy event Contacts page with Use Brand Contacts off and the event's own escalation and point of contact addresses entered](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--event-contacts.png) [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) **Get this page as a PDF** Read it later or share it with your team. We email you a link to the PDF. What to put in your PDF Enter your email We will email you this deck. We may also email you now and then about Ticket Fairy features that can help your events. You can unsubscribe at any time with one click. ## Go Deeper Into Teams & security See each job done in your dashboard, with step-by-step guides and answers to your questions. - [Team & security Invite your team with the access each job needs, protect every login with a passkey or a code, and choose who support contacts about each event. See how it works](https://www.ticketfairy.com/features/teams-and-security/team-access-and-security) - [Getting started & apps Sign up, create your brand and choose how you get paid in one go, follow first steps made for your events and run them from your desktop or phone. See how it works](https://www.ticketfairy.com/features/teams-and-security/getting-started-and-apps) ## Everything You Need to Run Your Team and Your Account - ### Team invitations Invite several people at once by email and see who has not accepted yet. Send an invitation again, or cancel it and its link stops working. - ### Permission levels Choose owner, administrator, stats, limited stats, promoter, curator, customer support, limited support, door staff or producer for each person. - ### Access to one event Give a visiting promoter or one night's door staff access to that event only, without a place on your brand team. - ### Promoter join link Share one link that lets a whole group join your brand as promoters, and replace it or close it when you need to. - ### Authenticator app Ask for a code from an authenticator app each time you sign in with your password or with Google. - ### Text message backup Get a sign-in code by text to your verified number when your authenticator app is out of reach. - ### Passkeys Sign in with your face, fingerprint or device PIN, and remove the passkey of a device you no longer use. - ### Home See Your first steps, your events, your brands and your Quick Actions on the first page you open. - ### Quick Actions Issue guest tickets, view orders, copy your promoter link and start other common jobs for the event you choose. - ### Desktop app Keep your dashboard in its own window on your computer, with tabs, extra windows and updates that install themselves. - ### Support contacts Choose the addresses our support team uses for buyer questions and to reach your team, for the brand or for one event. - ### Your dashboard in your language Each person on your team chooses the language their own dashboard uses. - ### Collectives Build one roster of promoters that sells for every event and brand you deploy it to. [Learn more](https://www.ticketfairy.com/features/promoters-and-sales-teams) - ### Fai within your permissions Fai works within each person's role, and she asks before she invites someone, changes a role or removes anyone. [Learn more](https://www.ticketfairy.com/features/fai) - ### Ticket Fairy apps Download Ticket Fairy Promoter for your computer and Entry Fairy for your door team's phones. [Learn more](https://download.ticketfairy.com/) ## See It in Your Dashboard - ![Ticket Fairy Sign-in protection Passkey row listing a laptop and a phone with the dates each was added and last used](https://www.ticketfairy.com/embeds/posters/marketing-account-security--passkeys.png) See every device with a passkey on your account, and when each was last used. - ![Ticket Fairy sign-in page asking for the code from your authenticator app, with the option to be texted a code instead](https://www.ticketfairy.com/embeds/posters/marketing-account-security--sign-in-code.png) Enter the code from your phone, or have one texted to you when your phone is out of reach. - ![Ticket Fairy Issue Guest Ticket window asking which of three upcoming club nights the tickets are for](https://www.ticketfairy.com/embeds/posters/marketing-dashboard-home--choose-event.png) Pick the night and your guest tickets go to the right event. - ![Ticket Fairy Add Team Member dialog with the Promoter permission level selected](https://www.ticketfairy.com/embeds/posters/marketing-promoter-links--invite-event-promoter.png) Invite a promoter who sees their own link and their own sales, and nothing more. ## Run the Event Itself With the Event Operating System Plan, staff and run the production side of your event, from artists and crew to accreditation and show day. - [Keep Your Whole Team on Track Every Day Everyone on your team knows what needs doing each day, Fai drafts the follow-ups, and each new edition starts from the setup of your last one. Planning](https://www.ticketfairy.com/event-operating-system/planning) ## Set Up Your Team and Your Account Step by Step - [Create your Ticket Fairy account and brand to start selling tickets](https://www.ticketfairy.com/guides/create-your-account-and-first-brand) - [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/guides/invite-your-team) - [Secure the account that runs your events](https://www.ticketfairy.com/guides/secure-your-account) - [Find your way around the home page of your event dashboard](https://www.ticketfairy.com/guides/find-your-way-around-the-dashboard-home) - [Install the Ticket Fairy Promoter desktop app to manage your events](https://www.ticketfairy.com/guides/install-the-promoter-desktop-app) - [Choose who Ticket Fairy support contacts about your event](https://www.ticketfairy.com/guides/choose-who-ticket-fairy-support-contacts-about-your-event) ## Questions About Teams & security ### Teams & security #### Who can invite people and change their roles? An owner or an administrator of the brand. Only an owner can make someone an owner or an administrator, and an administrator cannot change the role of an owner or of another administrator. A brand can have more than one owner. #### Does adding people to my team cost anything? On a plan with paid seats, each member of your brand team takes a seat, and removing them frees it. Access to one event never takes a seat. #### Does a team member need a Ticket Fairy account before I invite them? No. Accepting the invitation creates their account under the address you sent it to, or signs them in to the account they already have. #### Does turning on sign-in protection protect my whole team? No. Sign-in protection belongs to one login. Each person on your team turns it on in their own Account Settings. #### What if I lose the phone with my authenticator app on it? If you added a text message backup, ask for a code by text on the sign-in page. On a new phone, enter the key you saved during setup in an authenticator app and it shows the same codes again. With no backup number and no saved key, contact Ticket Fairy support. After five wrong codes you are signed out, and you can try again 15 minutes after the first wrong code. #### Which computers does the desktop app run on? Ticket Fairy Promoter runs on Macs with Apple or Intel processors and on Linux. On Windows, an iPhone, an iPad or Android, use the dashboard in your web browser, which has the same pages and Fai. #### Which languages can my team use the dashboard in? British or American English, Spanish, French, German, Russian, Indonesian, Danish, Norwegian, Swedish, Finnish and Japanese. Each person chooses their language from the menu under their name. #### Can Fai manage my team for me? Fai can invite people to a brand or an event with any role except owner, send an invitation again, change a role and remove someone. She shows you each change and asks you to approve it first. You make someone an owner in the dashboard, and you set up sign-in protection yourself because it needs your password and your phone. ## Explore More of Ticket Fairy - [Run Every Event and Brand Without Starting From Scratch Start events from templates or from copies of the ones you already ran, keep them on brand and run all your brands from one login. Many events & brands](https://www.ticketfairy.com/features/multiple-events-and-brands) - [Give Every Promoter What They Need to Sell and See Who Sold Each Ticket Promoter links and artwork for every seller, one promoter team across your events, commission worked out for you and the sales of every person on your team. Promoters & sales teams](https://www.ticketfairy.com/features/promoters-and-sales-teams) - [Get Your Ticketing Work Done by Asking Fai Fai answers your sales questions, sets up events, tickets, promotions and emails, and prepares your finance work, and you approve every change first. Fai](https://www.ticketfairy.com/features/fai) - [Connect Your Own Systems and AI Assistants to Your Ticket Sales Connect your own tools and AI assistants with access tokens, order webhooks, the CLI, the MCP server and checkout SDKs, all within your permissions. API & developers](https://www.ticketfairy.com/features/api-and-developers) [Previous **AI ticket concierge**](https://www.ticketfairy.com/features/ai-ticket-concierge) [Next **Many events & brands**](https://www.ticketfairy.com/features/multiple-events-and-brands) Ticket Fairy in full: [event ticketing platform](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page. ## Sell more tickets. Build the crowd that comes back. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started](https://manage.ticketfairy.com/welcome) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Book a demo call See the referral model that drives 20% more ticket sales on average, learn which campaigns sell tickets, answer buyers faster and keep queues moving. How many tickets do you sell per year? 45-Minute Video Call Pick a Time That Works for You --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)