--- title: "What's New on Ticket Fairy: Product Updates" description: "Every new feature and improvement in Ticket Fairy, newest first. See what changed in ticketing, marketing, payments and event operations." canonical: "https://www.ticketfairy.com/features/whats-new" --- What's new # What's new on Ticket Fairy Every feature and improvement we add to help you run your events like a company many times your size. The newest come first. Select a screenshot to see it at full size. Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Go to a year - [2026](#year-2026) - [2025](#year-2025) - [2024](#year-2024) - [2023](#year-2023) - [2022](#year-2022) - [2021](#year-2021) - [2020](#year-2020) - [2019](#year-2019) ## 2026 1. 13 Nov 2026 New ### Answer fans and post on Instagram from your dashboard Social puts your Instagram messages, comments, posts and campaigns next to your ticket sales, so your team answers fans faster and sees which posts sell tickets. You can now run your brand's Instagram from Ticket Fairy. Messages, comments, posts, campaigns, post performance and fan insights sit next to your ticket sales, so your team answers fans faster and sees which posts sell tickets. Open your brand, then Social, and connect your Instagram professional account under Accounts. Inbox shows what needs attention first. Reply to messages and comments, publish or schedule posts under Content, run campaigns under Outreach, and see how posts perform and who your fans are under Insights and Fans. Social comes with every plan, including Free. On a paid plan, the Social Assistant and Fai also draft captions, posts and replies for you, and nothing goes out until you approve it. Facebook Page and TikTok connections are in early access. [![Answer fans and post on Instagram from your dashboard in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-social-comments--feed.png)](https://www.ticketfairy.com/embeds/posters/marketing-social-comments--feed.png) 2. 3 Nov 2026 Improved ### Match your website embeds to your brand Choose fonts, more colors, a background image and a one-page checkout, so buyers check out in your website's own style. Your website embeds can now look like the rest of your website. Choose fonts for headings, text and labels, set more colors, add a background image and pick Auto, Light or Dark. Buyers check out in your own style without leaving your site. Open Marketing, then Website Embeds, and edit an embed. On Behavior, you can show the checkout on one page, let buyers choose one ticket type and then the quantity, show your event poster and add a "Few left" badge. If your website has its own ticket selector, the Install tab shows how to open the checkout with the chosen tickets. Existing embeds keep their look until you change them. Event admins can now manage the embeds of their own events. [![Match your website embeds to your brand in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-embeds--appearance.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-embeds--appearance.png) 3. 3 Nov 2026 New ### Match your embeds and chat to your website Pick a page of your website, and Ticket Fairy copies its colors, fonts, corners and buttons to your embeds, chat and event page. You see the result before anything changes. Your embeds, your Concierge chat and your event page can now look like your own website in a few clicks. Pick a page of your website, and Ticket Fairy looks at it on a desktop and on a phone, then proposes its colors, fonts, corners, button style and text style. Nothing changes until you apply. Press Match my website on an embed's Appearance tab, on the chat's Look tab or on an event's Event Images card. You see your website next to a preview before and after the match. Untick anything you don't want, then apply to one place or to all of them. If your website uses a paid font, we pick a close free match, or you can upload your own font. Your buy button and chat button can also use your website's own button style on pages that load your website's styles. You can undo a match for 30 days, and Fai can do all of this for you, with your approval. 4. 3 Nov 2026 New ### Sell blocks of passes to companies Companies and teams can make group bookings, with purchase orders, payment terms, sign-off and invoicing. You can now sell blocks of passes to companies and teams, with the paperwork their finance teams expect. You keep purchase orders, payment terms, sign-off and invoicing with the booking, so you close bigger sales without spreadsheets. Open your event, then Group Bookings, and start a new booking. Add the company, the purchaser who receives the invoice and hands out the passes, and the tickets and add-ons they are buying. Enter the purchase order number, budget code and payment terms. Turn on Require sign-off before invoicing to send the booking to approvers. It shows Awaiting sign-off until it is approved. Then raise the invoice in one step. You need prices on the booking before you can invoice. Leave the invoice number blank and we create one for you. [![Sell blocks of passes to companies in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-group-bookings--bookings.png)](https://www.ticketfairy.com/embeds/posters/marketing-group-bookings--bookings.png) 5. 3 Nov 2026 New ### Use your own fonts and ticket cards Add your brand's licensed fonts, set weights and capital letters, and show tickets as cards, tabs or + and − lists on your embeds and event pages. Add your brand's own fonts under Your fonts on the Appearance tab. Each upload asks you to confirm that the font license covers your websites and ticketfairy.com. With the new appearance engine you can also choose each font's weight, width, capital letters and letter spacing, button corners, and borders and shadows. On the Behavior tab, choose a list with + and − buttons, one choice with a shared quantity, or cards with a color, icon and what's included. Show ticket groups as tabs with a price range, write prices your way and add a note for buyers in their language. Set the same layout and cards for your event page in the event's Ticket layout settings. [![Use your own fonts and ticket cards in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-embeds--appearance.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-embeds--appearance.png) 6. 3 Nov 2026 New ### Style your Concierge chat to match your site Choose the chat's fonts, corners, Glow or Flat, the chat button's shape and size, your logo in the header, and the embed look its checkout opens in. On the Look tab, a new Concierge uses the new appearance engine. An existing Concierge keeps its look until you choose Use the new appearance engine. Then choose light or dark, Glow or Flat, Full or Calm movement, fonts including your own, and corners that apply to the whole chat. Style the chat button as a circle, a square or a pill with its label, with its size, colors, icon, border, shadow and movement. Show your logo in the chat header. Choose whether the checkout from the chat opens in your embed's look or the Ticket Fairy standard look. With the Remove Ticket Fairy branding add-on, you can hide the Ticket Fairy credit. 7. 2 Nov 2026 Improved ### Sold-out alerts by email, phone and inbox The moment a ticket type or your whole event sells out, your event team hears about it by email, on the Promoter app and in the dashboard inbox. When a ticket type sells out, and again when every ticket for your event is sold, everyone who runs the event hears about it straight away: an email, a notification on the Ticket Fairy Promoter app and a message in the dashboard inbox. Each alert goes once and opens the event's tickets page, so you can decide what to do next while demand is high. The event's admins and the brand's owners and admins get the alerts. Each person chooses for themselves under Account settings › Notifications: switch off the phone notification, or switch off Also send me an email under either alert. Fai can change these choices for you too. [Choose your notifications](https://manage.ticketfairy.com/account/notifications) 8. 1 Nov 2026 New ### A new Website Builder, with Fai Fai can build your first draft, and you can check her ideas and edit your whole website in one place while it stays online. The Website Builder keeps your whole website in one place: pages, Fai’s ideas, events, design, content, media, form replies, web address, history and settings sit beside a live preview. Your website stays online while you edit, and visitors see your edits only when you choose Publish changes. Choose New website and Fai builds a draft from your events, your current website, a picture of your flyer or a short description. The editor then opens with Fai’s ideas, so you can check her draft. Apply or dismiss each idea, or choose Fill my site and Fai writes the text your pages are missing. Under text fields, Draft with Fai drafts or rewords the text, and nothing changes until you save. In Design, Fai can make a theme from your logo. 9. 1 Nov 2026 New ### Website languages, visitors and other brands' events Visitors shows how people use your website. On plans that include them, Fai translates it and you can list another brand's events once they say yes. The Website Builder now has two more sections. In Languages, choose the languages you want and Fai translates your pages, sections and lists. You read each text beside the original, accept it, change it or ask Fai to translate it again, then publish each language when it is ready. Visitors shows how many people viewed your pages, selected a ticket button and opened the checkout, for the last 7, 30 or 90 days or days you choose, with your most viewed pages and events. Visits are counted without cookies. In Events, choose Ask another brand to list a partner's events on your website. Their admins approve or decline the request on their brand settings page. Translating and listing other brands' events depend on your plan. 10. 1 Nov 2026 New ### See which links bring your sales Campaigns and Funnel on your event's Traffic page show which links, sites and promotions bring visitors, orders and revenue. You can now see which links, sites and promotions bring visitors, orders and revenue to your event. You can put your budget where it sells tickets and stop paying for what does not. Open your event, then Traffic, then Campaigns. Group the report by source, medium or campaign to see link clicks, visits, orders, tickets, net revenue and conversion for each. Tracking links you make in Ticket Fairy add these tags for you. Funnel shows how many visitors open your event page, go to checkout, hold tickets in a cart and buy tickets. Pick the days to show, such as the last 7 or 30 days or your own dates. The figures refresh every few minutes. 11. 1 Nov 2026 New ### Text every fan who opted in You can send a marketing text to all your fans who said yes to texts, ticket buyers or not, without picking an event. You can now send a marketing text to everyone who agreed to get your texts, not just the ticket holders of one event. That includes fans who signed up on an event page and never bought, so a new on-sale, a lineup drop or a last-chance offer reaches your whole text audience at once. In Messaging, start a text, set it as marketing and choose "Everyone who agreed to your texts". You don't need to pick an event, but you can, to fill in its name, date and link. Each fan gets the text outside your quiet hours in their own local time, and if your text doesn't say how to stop, we add your opt-out line at the end. Marketing texts go only from your own text number once it's approved for marketing. If you don't have one yet, get it in Messaging settings. 12. 1 Nov 2026 New ### Support Inbox for your whole team You can answer chat, email and social messages, and get help from Ticket Fairy support, in one inbox your whole team shares. You can now see every customer conversation for your brand in one shared inbox. Chat, email and social messages are together, so your whole team can answer them and no fan waits because a message was missed. Open your brand, then Support Inbox. Filter by status, channel or who a conversation is with, or search by name, email or subject. Select a conversation to read the whole thread. Reply to the customer, or leave a note that only your team sees. Then mark it Open, Waiting or Resolved. The list refreshes on its own, so you see what teammates have handled. When you need help, hand a conversation to Ticket Fairy, or select Get help to ask Ticket Fairy's support team. You get their reply in the same inbox. 13. 1 Nov 2026 New ### Post an update when an event changes Canceled, moved or disrupted? You can pause the event's promotional posts, draft an update for every account and load a ready reply in one step. When an event is canceled, moved or disrupted, you can tell your fans in one step. Post an update pauses the event's promotional posts, drafts an update for every connected account and gets a reply ready for fans who ask about it. Choose Post an update on an event in Social Home or on the Content calendar. Nothing goes out until you approve it, and you can resume the paused posts at any time. Fai can do it for you too. 14. 1 Nov 2026 New ### Social flows built around your events Fans who comment TICKETS get their link, and it becomes the waiting list when you sell out. You see tickets sold from each post, and you can post one update when plans change. Auto-replies in Social now start from your events. When a fan comments TICKETS, they get the ticket link by direct message, and when the event sells out the same link takes them to the waiting list. You can also see how many tickets each post sold. Open Social, then Outreach and Auto-replies, and pick a ready-made flow for your event. When plans change, choose Post an update on Home. Social pauses the event's promotional posts and prepares an update for every account, ready for you to approve. 15. 1 Nov 2026 New ### Social Assistant: posts, replies and scam protection The Social Assistant drafts posts for each event milestone, answers fans' questions and hides ticket scam comments. You approve, edit or dismiss everything it prepares. The Social Assistant prepares your social media work around each event. It drafts posts for the moments that matter, such as the run-up to on-sale, a sell-out and the day the event starts. It also answers fans' questions and hides comments that try to sell fake tickets. Open Social, then Assistant, to see what it has prepared. You approve, edit or dismiss each item. Nothing is posted or sent without your approval, and you choose which jobs the assistant may do automatically. 16. 1 Nov 2026 New ### Sales reports in your team's inbox You can send an event's ticket sales by email every day or once a week, to up to 20 people, each in their own language. You can now send an event's ticket sales to your team by email, every day or once a week. Everyone stays up to date without signing in, and each person reads the report in their own language. Open the event's Performance page and choose Email this report. Pick every day or once a week, and the day of the week for a weekly email. Add up to 20 people and choose each person's language. Turn off Show revenue for anyone who should see ticket counts only. The daily email goes out at about 3am on the event's clock, with the sales of the day before. Each email has a link to stop getting it. The event's owners and admins can change who gets the report. 17. 1 Nov 2026 New ### Sales pace and forecast You can see whether an event is selling faster or slower than a past one, and where it is heading. You can now see whether an event is selling faster or slower than a past one at the same point, and where its sales are heading. That gives you time to act, such as adding a promotion or a ticket tier, before the event. Open your event's Insights page and select Sales pace and forecast. Under Compare with, choose any of your past events. The chart lines up both events by days before the event. You then see the expected final ticket sales, revenue and the day the event could sell out. How sure is this? says whether the forecast is a good or a rough estimate. It is a good estimate when the event you compare with had sold enough tickets by the same point and has finished selling. 18. 1 Nov 2026 New ### Replay your on-sale minute by minute Your on-sale plays back minute by minute: carts opening, orders coming in, and the exact moment each ticket type sold out. You can now watch your on-sale again, minute by minute. You see carts open, orders come in and the moment each ticket type sold out. It helps you learn from a sale and show demand to artists and sponsors. Open your event, then Insights under Statistics, and select On-Sale Replay. Press play and pick a speed, or drag the timeline to jump to any moment. Red marks show when each ticket type sold out. The counters show tickets sold, carts opened, orders placed and sold-out ticket types at that moment, and the chart shows tickets sold in each interval. During a sale, switch to Live to watch the current on-sale as it happens. 19. 1 Nov 2026 New ### Plan event emails and texts with Fai In Messaging, Fai suggests, drafts and schedules emails and texts for each event, and nothing goes out until you approve it. Fai now helps you plan the emails and texts for each event. She follows your sales, dates and check-ins and suggests a message when one would help, and nothing goes out until your team approves it. Open Messaging in your brand or event. For you shows what needs a decision. Review Fai's suggestions and edit, schedule or send them, or choose Not now. Start a new email or text from a blank message, a template or a design. Build emails in the visual editor with your brand's look, or give Fai a short brief and she drafts it in your brand's voice. Choose who gets it and see about how many people that is. Send yourself or your team a test first. Checks catch problems before you send. Switch on Automatic messages such as Know before you go once, and they go out for every event. [![Plan event emails and texts with Fai in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--for-you.png)](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--for-you.png) 20. 1 Nov 2026 New ### Share your ticket setup as a template You can share an event you already run as a template, so other event organizers can start from how you set up its tickets. You can now share how you set up tickets for one of your events, so other event organizers can start from it. Your template gets a public page under your brand's name. Open Event Templates and share an event. Pick one whose ticketing you would recommend. The template keeps its tiers, how their prices compare and their allocations, but never your actual prices. Give it a name that describes the kind of event it suits, such as Two stage weekender. Choose one tier as the anchor: the next event organizer enters what it costs at their event, and every other price follows. Each template shows whether it is a draft, waiting on review or live. Once we publish it, it gets its public page. Open History on any row to see who moved it, when and why. [![Share your ticket setup as a template in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-templates--share-event.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-templates--share-event.png) 21. 1 Nov 2026 New ### Event recaps you can share You can see your event's sales, attendance, buyer cities and traffic sources on one page, and share it in a link. You can now see how your event went on one page: sales and attendance, sales over time, where your buyers came from and what brought them to buy. It is ready to share with the venue, the artists or your partners. Open your event, then Statistics, then Recap. Choose Share recap and create a recap link. Anyone with the link opens the recap without signing in. You choose whether the link shows revenue. A recap link never shows your buyers' names or contact details. It stops working after 90 days, or straight away when you stop it, and you can create a new link at any time. 22. 1 Nov 2026 New ### See which buyers come back You can find out how many of your buyers return for more of your events, and which events bring them back. You can now see how many of your buyers come back for more of your events, and which events bring them back. This shows you who your regulars are and which events build a following. Open your brand's Sales page and go to Buyer loyalty. A returning buyer is one person who bought tickets for 2 or more of your events, matched by account, email or phone. Choose a period to see how many events each buyer has bought for, and the events that bring buyers back. Each event's Insights page also shows how many of its buyers are new and how many are returning. 23. 1 Nov 2026 New ### Download your brand's transactions in one file Every ticket sold across your brand for up to 12 months downloads in one ZIP file, with your events and ticket tiers. You can now download every ticket sold across your brand in one file, for up to 12 months at a time. Each sale comes with its event and ticket tier, ready for your accounts or your own analysis. Open your brand's Sales page and choose Export transactions. Pick the first and last day, then start the export. We prepare the file in the background, so you can leave the page. We can email you a link when it is ready, and you can also find it under Your recent exports. The ZIP file stays ready to download for 30 days. After that, start a new export. 24. 1 Nov 2026 New ### Performance across all your events One report shows tickets, revenue and how full each event is across your whole brand. You can now see how every event in your brand is selling, in one report. Tickets sold, net revenue and how full each event is sit side by side, with a chart of sales by day, so you no longer open each event in turn to find out. Open your brand, then Statistics, then Sales. Choose Compare events to put up to five events on one chart, lined up by date or by days before each event. Ask Fai about the figures and she explains what is selling and why. If your team role shows ticket counts but not money, you see the same report without revenue figures. 25. 1 Nov 2026 New ### Draft your ad copy with Fai Fai drafts ready-to-use ad headlines, text and calls to action right inside the campaign builder. Fai can now draft your ad headlines, text and calls to action for you. You get ready-to-use versions to choose from, so you start from a good draft instead of a blank field. In the campaign builder, go to the Creative step and select Draft ad copy with Fai. Tell her your event and goal, pick a tone, and choose how many versions you want. Add a line about the angle, offer or audience in What should the ad get across? for sharper copy. Fai drafts the versions. Apply one to fill the headline, text and call to action, then change any words you want. Her suggestions are drafts, and nothing is saved until you apply one and create the creative. 26. 1 Nov 2026 New ### Leave past buyers out of your Meta event ads Your ad budget goes on new buyers: on Meta, your new event campaigns leave out people who already have a ticket for that event. Your new event ad campaigns on Meta now leave out people who already have a ticket for that event. You spend more of your budget on people who have not bought yet, so it goes further. The setting is on by default for every new event campaign on Meta. Past buyers of that event do not see its ads, and they still see ads for your other events. When you review your campaign, you see Skip past buyers. If you want to reach past buyers, for example to sell them an upgrade, turn off Skip people who already bought when you set up the campaign. You can also ask Fai to change it for you. 27. 1 Nov 2026 New ### See every room's availability at a glance One color-coded calendar shows every room type in your accommodation, night by night. You can now see the availability of every room type across the nights ahead in one color-coded calendar. You spot which nights are nearly full, which are quiet and which you have closed, and can act before you lose a booking. Open your event, then Accommodation, and go to the Nightly availability tab. Switch the view from By room to All rooms and pick a property. Each row is a room type and each column is a night. Colors show whether a night is wide open, selling, nearly full, sold out or closed. Point at a night to see how many rooms are left and the price. Each room type also shows how many of its nights are sold out or closed. Use Previous and Next to move through the dates. 28. 1 Nov 2026 New ### Sell accommodation with your tickets You can set up rooms, nightly pricing and availability, and manage bookings and guest lists for your event. You can now sell places to stay together with your tickets. You can add hotels, campsites or villas to your event, and guests book a room at the same time as their tickets, so you earn more from each buyer. Open your event, then Accommodation. Add a property, then give it room types, nightly prices and how many rooms are available each night. Add taxes and fees, and set cancellation policies. Rooms then go on sale alongside your tickets. Track every booking on the Bookings tab and search by guest name or email. Download each night's guest list from the Guest list tab to share with the property. For simple extras such as parking or merch, use Add-ons instead. 29. 20 Oct 2026 New ### See what else is on around your event's date Your event's Insights page now lists other public events in your city around your date. You can now see which other public events are on in your city around your event's date. Open your event, go to Insights and select Other events on your date. Each event shows its date, venue, a link to its page and the genres it shares with yours, so the closest competition is at the top. The list starts with the same day. Choose up to three days either side to widen it, and select Check again for a fresh look. Use it to pick a date, plan your marketing or spot a clash early. You can also ask Fai which other events are on around your date. 30. 20 Oct 2026 New ### Find sponsors and exhibitors for your event On the Sponsors and Exhibitors tabs, you get company suggestions that fit your event and add them in one click. You can now find companies to approach as sponsors or exhibitors without starting from a blank list. Open your event in Event Operations, go to the Sponsors tab and select Find sponsors. On the Exhibitors tab, select Find exhibitors. We fill in a description from your event's type and city. Change it in your own words, and enter a few companies like the ones you want if you know some. You get up to 10 suggestions, each with its website, a line on why it fits and the page we found it on. Select Add as prospect to put a company on your list, or Dismiss to hide it. Nothing is added until you choose. You can also ask Fai to find sponsors for an event. 31. 19 Oct 2026 New ### A website for each event You can give an event its own website with as many pages as it needs. Once you publish it, buyers see it at your event's link instead of the standard event page. Your event can now have its own website. You can build it with as many pages as you need, and once you publish it, buyers who open your event's link see your site instead of the standard event page. Open your event and choose Event site in the Edit menu. Choose Build my festival site (Build my event site for other events) and Fai fills in your pages from your event's details, or choose Start from a blank template and enter everything yourself. You can pick another template first. Edit your pages in the website editor, then choose Publish site. The event's owners and admins can build its site. To show the standard event page again, choose More actions at the top of the editor, then Show the standard event page. Your site stays in the editor. [![A website for each event in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-site--start.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-site--start.png) 32. 18 Oct 2026 Improved ### Event OS on every plan Event OS is now included with every plan, including Free. Open Operations in your event, or Event Operations in your brand, to plan and run your events. Event OS is included on every plan, including Free. You can plan and run events for a new brand as well as an existing one, without asking for preview access. Your existing event plans and records stay in place. Open Event Operations for your brand or Operations for an event to get started. Your team's existing permissions still decide which records each person can see and change, so you can keep working together with the same access controls. 33. 15 Oct 2026 New ### Build your event before you sign up Set up the template, tickets and settings first, and create your account when you want to keep the event. You can build a whole event before you create an account. Open Create Event, pick a template or start from scratch, then complete Basics, Essentials and Inventory. Dates, ticket types and settings stay on this device until you claim the event. When Inventory is done, enter your email and press Claim event. If you already have an account, sign in. You can also press Sign in with Google or Sign in with a passkey. Choose the brand that should own the event, or create a new brand, and press Create Event. If you leave before that, sign in and press Finish my event on the home page. The event you started is still there. [Try it](https://manage.ticketfairy.com/event/create) 34. 14 Oct 2026 New ### See fans who signed up but haven't bought Customers now lists fans who agreed to your emails or texts, with a filter for buyers and subscribers and each person's sign-up history. Fans who sign up on your event pages without buying now appear in your Customers list as subscribers, next to your buyers. You can see who is waiting to be won over and how big your audience really is, not just who has bought before. Open Customers and choose Everyone, Buyers or Subscribers above the list. The Marketing column shows whether each person agreed to your emails, your texts or both. Open anyone to see their Sign-up history: every time they agreed or unsubscribed, where it happened, the exact words they saw and when. Export still downloads buyers only for now. 35. 14 Oct 2026 New ### Book travel for your event team You can find hotels and flights for staff, crew and artists, review the held total, pay securely and keep your team's bookings and history together. You can find hotels and flights for staff, crew and artists from Travel in your event. Enter a purpose and team notes, choose dates and destinations, and add each traveler’s details. Your team can keep these bookings together alongside the event. Review the held total and booking terms before secure payment. For flights, choose available seats and bags before paying and review any updated total. Open a booking later to check its status and history or review cancellation terms before confirming a cancellation. A cancellation does not confirm that a refund has been paid. 36. 14 Oct 2026 New ### Report your event travel costs You can prepare a report of travel your team booked for this event. Held prices and booking requests appear separately from booked costs. You can prepare a report of the travel your team booked for this event. Held prices and booking requests appear separately from booked costs. Open Travel for your event, choose the dates and booking types, then prepare your report. Recorded refunds are reported amounts, not proof that money has reached your payment method. Unknown amounts stay unknown. Each currency stays separate. Only the person who requested the report can download it, for 30 days. 37. 13 Oct 2026 New ### Match your buttons to your flyer's color You can choose the color of the buttons on your event's pages, or take the color suggested from your flyer in one tap. You can now give the buttons on your event's pages a color that matches your artwork. Ticket Fairy looks at your flyer and suggests its strongest color, and the label on each button turns white or black, whichever reads better. Open your event, go to Details and find Button color in the Event Images section. Choose From your flyer, Custom to enter a hex code of your own, or Standard, check the preview, then save the event. You can also ask Fai to suggest a color from your flyer and set it for you. 38. 12 Oct 2026 New ### Get everything ready to pay your promoters Payouts on the Commission tab of your Team page shows what you owe each promoter. Mark an event ready to pay promoters, then make statements of their commission. You can now get your promoters' commission ready to pay in one place. Open your Team page, then the Commission tab, then Payouts. It shows what you owe each promoter, worked out from their sales. When an event is over and its sales are final, mark it ready to pay promoters. Then make a statement of commission for one promoter, or for up to 100 at once. If a statement is wrong, cancel it and make a new one. Each statement keeps a history of who made it, who changed it and why. Promoters follow each of their statements in My payouts. Fai can mark events ready and make statements for you. 39. 12 Oct 2026 New ### Let fans follow you from every event page Every event page now shows who's running it, with a sign-up for your emails and texts. Every event page now has a panel below the description that shows who is running the event, with your brand's name, logo and links. Fans who like the event can follow you right there, even if they don't buy a ticket today, so each page view can grow your audience. The panel asks for an email address, and fans can tick a box to get your texts too. Nothing is ticked for them, and each sign-up is recorded with the words they agreed to. In countries where the law asks for it, we email or text them to confirm first. To email your new fans, open Messaging and choose "Everyone who agreed to your emails" as the audience. You don't need to set anything up: the sign-up is already on for every event. 40. 11 Oct 2026 New ### Set what your promoters earn You can create commission structures on the Commission tab of your Team page, choose a default, and see what each promoter has earned from every sale. You can now set what your promoters earn for the tickets they sell. Ticket Fairy records every sale, refund and price change as its own earnings line, so you and each promoter always see how a balance was reached. Open your event or brand, then Team, then Commission. Create a structure: a percentage of the ticket price, a fixed amount per ticket or per order, tiers that pay more as sales grow, or a rate for some ticket types. Fixed amounts have one amount for each currency you sell in. Choose a default, then choose a commission when you approve an application, invite a promoter or change it later. A change applies to orders placed from then on. Promoters see what they earn on My commission. You arrange paying them, and Fai can set up commission for you and explain any balance. [![Set what your promoters earn in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/features-promoter-commission--commission-tab.png)](https://www.ticketfairy.com/embeds/posters/features-promoter-commission--commission-tab.png) 41. 10 Oct 2026 New ### Let people apply to promote your events When you turn on applications, anyone can ask to promote your event from its event page. You approve or decline each one from your Team page. People who want to sell tickets for you can now apply to promote your event from its event page. They answer the questions you choose and sign in with their Ticket Fairy account when they send it, so you see their reach and their plan before anyone joins your team. Open your event or brand, then Team, then Applications. Use Settings to start taking applications, enter an introduction, choose which questions are required, optional or hidden, and add up to 10 of your own. Choose an email for each application or one summary a day. Fai reads each application and suggests approving, a closer look or declining, with her reasons. You decide. Approve someone for one event or for all your events, add a note to the email, or decline with a confirmation. Approved people join your team as promoters with their own promoter link. 42. 9 Oct 2026 New ### Text people who pre-registered You can send a text to everyone who pre-registered for an event, or only to those who have not bought a ticket yet. You can now send a text to people on an event's pre-registration list. Tell them when tickets go on sale, or reach people who registered but have not bought a ticket yet. On the event, open Messaging and choose the SMS tab. Select Send SMS. Under Audience, choose Pre-registered customers to text everyone who pre-registered. Choose Pre-registered customers without orders to text only people who have not placed an order. Use Pre-registered customers when you want the whole list, for example on the day tickets go on sale. Use Pre-registered customers without orders when you only want people who have not bought yet. Anyone without a phone number on their account is skipped. 43. 8 Oct 2026 New ### Ticket Fairy Promoter for iPhone and Android You can run your events from your phone with Ticket Fairy Promoter for iPhone and Android. Ticket Fairy Promoter is now on iPhone, iPad and Android phones. You can follow sales, look up orders, check guests in at the door and ask Fai from your phone, wherever your event takes you. To get it, select Get the app at the bottom of the sidebar. On a computer, scan the QR code with your phone's camera. On a phone, the App Store or Google Play opens straight away. The same links are under Mobile app on your Account settings page. Sign in to the app with your usual Ticket Fairy account. What you change in the app shows in the dashboard, and what you change in the dashboard shows in the app. [Get the app](https://manage.ticketfairy.com/get-app) 44. 7 Oct 2026 Improved ### Add pixels to a single event You can add Meta and other ad platform pixels to one event the same way you add them to a brand, with no code to edit. You can now add tracking pixels to a single event in the same way you add them to a brand. You no longer copy JavaScript into code boxes, and your ads still measure page views, checkouts and sales for this event. Open your event's Settings page. In Meta Pixels, select Import Meta Pixel, sign in to Meta and tick the pixels this event should use. You can also enter an access token for server-side tracking. In Tracking Pixels, select Import Tracking Pixel and paste the code from TikTok, Google Ads, Snapchat or another platform. We find the platform and save the pixel straight away. Pixels set up for the whole brand already track every event, so add pixels here only for this event. Any code you added before stays in Custom tracking code under Advanced Options. 45. 6 Oct 2026 Improved ### Catch up on invitations you missed Invitations sent to your email address now wait for you on Home, so you can accept or decline them even if you missed the email. Missed an invitation email, or deleted it by mistake? You no longer need to ask for it again. Every invitation sent to your email address waits for you at the top of Home, under Invitations waiting for you. Each one shows what you are invited to, who sent it and the role you would have. Select Accept or Decline, then enter the 6-digit code we email you. The code confirms the address is yours, and one code covers every invitation for 30 minutes. If you decline, whoever invited you sees that you declined. You can also ask Fai to show your invitations and answer them for you. 46. 3 Oct 2026 New ### Sign in with Apple Your Apple Account signs you in or creates your account, on the dashboard and in the desktop app. You can now sign in to your Ticket Fairy dashboard with your Apple Account, and create a new account with it. There is no separate password to remember. On the sign-in page, select Sign in with Apple and confirm with your Apple Account. To create an account, choose what best describes you on the sign-up page, then select Sign in with Apple. If you choose Hide My Email, Ticket Fairy emails reach you through Apple's private relay address. In the desktop app, Sign in with Apple finishes in your web browser, then brings you back to the app signed in. If you have turned on sign-in protection, Ticket Fairy still asks for your authenticator code after you sign in with Apple. 47. 30 Sep 2026 New ### Send orders to your other tools with webhooks You can add webhooks to a brand, event or tour, and Zapier or your own system gets every order as it happens. A webhook on a brand or tour gets event changes too. You can send your orders to Zapier, your CRM or your own system the moment they happen. Open Webhooks on your brand, event or tour, enter the web address your tool gave you and choose what to send. The Full order format includes the buyer, every ticket with its holder and barcode, tables, add-ons, totals and checkout answers. A webhook on a brand or tour can also send new events and event changes. Send a test to check that your tool receives it. Turn a webhook off to pause it without losing its settings, and change its address or format at any time. Your developer finds every field and the signature check at /developers/webhooks. 48. 29 Sep 2026 Improved ### Start from the template that fits your events When you create an event, the template that fits your events is marked Suggested for you, with the reason. When you create an event, the template that best fits the events you run is now marked for you. You spend less time choosing and filling in details you have already given. Create an event and look for the template marked Suggested for you in the gallery. The reason shows with it: what you told Fai about your events, or the template you used for your last event. Choose the suggested template and Fai fills in the answers she already knows, such as your capacity and how many days the event runs. Check them and change anything that is different this time. You can still pick any other template. 49. 23 Sep 2026 New ### Pick a prize winner yourself You can now give a prize with no target on it to the buyer you choose, and they appear on your winners list like any other winner. You can now give a prize to a buyer you choose, such as the winner of a competition you ran on social media. They appear on your winners list like any other winner. Open Rewards, find a prize with no target on it and choose Pick the winner. Search your buyers by name or email, pick the person who won, and add a note if you want one. Unless they have asked not to hear from you, the winner gets the same email as any other winner. A prize that a pack of friends wins cannot be picked this way. You can pick the winner of a prize that one person wins. [![Pick a prize winner yourself in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-prizes--pick-winner.png)](https://www.ticketfairy.com/embeds/posters/marketing-prizes--pick-winner.png) 50. 23 Sep 2026 Improved ### See who gifted a ticket You can open an order to see Gift from on a ticket that was received, and Gifted to on a ticket that was given away. You can now see who gave a ticket and who received it. When a buyer asks where a ticket went, or a guest asks who sent theirs, you have the answer on the order. Open an order. On a ticket that was received as a gift, Gift from names the giver and opens their order. On a ticket that was given away, Gifted to names the person who received it and opens their new order. Use the menu on either row to open that customer's profile. 51. 23 Sep 2026 New ### Draw a prize winner at random You can now draw the winner of a prize with no target on it from all your ticket buyers, and nobody wins anything until you say so. You can now draw the winner of a prize at random from everyone who has bought a ticket. You run a fair giveaway without spreadsheets and stay in control of who gets what. Open Rewards, find a prize with no target on it and choose Draw a winner. Enter how many winners you want. The names come back, but nobody has won anything yet. Give them the prize, or draw again if you want different names. Any buyer who has paid for a ticket and does not already hold the prize can be drawn. Every draw is recorded on your activity log, so your team can see who drew and when. [![Draw a prize winner at random in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-prizes--draw-winner.png)](https://www.ticketfairy.com/embeds/posters/marketing-prizes--draw-winner.png) 52. 22 Sep 2026 New ### Manage the content on your venue page You can add a venue your brand runs, and manage what its public page says about getting in, getting there and what to expect. You can now manage the public page of a venue your brand runs. Tell visitors how to get there, how to get in and what to expect, so they arrive prepared and ask fewer questions. Open your brand, then Venues, and select Add a venue. Pick your venue and prove you work there with a six-digit code we email to an address at the venue's own website. Then add sections of text, and use Move up and Move down to set their order. Add the questions visitors ask with your answers, in the language you prefer. Keep the page as a draft while you write, and nobody outside your team sees it. You can invite the venue's own booker or marketing manager to help without joining your brand. Every change is kept, so you can see what changed and when. [![Manage the content on your venue page in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-venue-page--what-this-page-says.png)](https://www.ticketfairy.com/embeds/posters/marketing-venue-page--what-this-page-says.png) 53. 22 Sep 2026 New ### Financial details ready for every service You enter your business, identity and verification details once, then reuse the saved profile when a financial service needs them. You can now keep your business details ready for any financial service in one profile. Enter your details once and reuse them, instead of filling in the same forms again for each service. Open your brand, then Financial setup. Work through the steps in order: Business, Activity, People, Documents and Review. Use the details on your registration and tax records, add the people and addresses asked for, and upload your verification files. Each step shows what your region requires. Your profile is saved for your brand, so you can reuse it when another financial service is ready for you. 54. 17 Sep 2026 New ### Start your event before you sign up You enter your event's details first and create your account when you want to keep it. Everything you entered comes with you. You can now start setting up an event before you create an account. Enter your event details first and decide later whether to keep it, so there is nothing in your way when you want to try Ticket Fairy. Open the Start your event page and enter the name, dates, venue and description. Your event is saved as you type. When you want to keep it, select Create a free account, or Sign in if you already have one. Everything you entered comes with you. Then choose the brand this event belongs to, or create your brand, and you can finish your draft and publish it. If you bought tickets with Ticket Fairy before, sign in with that account and you can use it to run your events too. 55. 16 Sep 2026 New ### Run auctions for your event Auctions run from the dashboard: you create them, watch bids and pick winners without leaving it. You can now run auctions for your event from the dashboard. You can put your best places up for bids, let demand set the price and charge the winners without extra tools. Open your event, then Auctions under Interact, and start a new auction. Give it a name buyers see on the public auction page. Set the start and end times, how many winners there are, the lowest first bid and how much each new bid must rise by. Pick the ticket type each winner gets, then publish it. Watch bids come in, with the buyer and amount for each. Use the row menu to cancel a bid that has not won. When you are ready, end the auction, even before its end time. The winners are charged and the other bids are canceled. 56. 13 Sep 2026 New ### Talk with Fai You can have a real conversation with Fai out loud. She listens and answers while you speak, so you can interrupt her, change your mind, and keep working. You can now talk with Fai out loud, like a phone call. She listens and answers while you speak, so you can interrupt her, change your mind and keep your hands free for other work. Open the Ask Fai panel and select Talk with Fai. When the call connects, start talking. Fai stops as soon as you cut in. Live captions show both sides, and the conversation stays in the same chat when the call ends, so you can carry on typing. Anything that changes your data still waits for your approval in the panel. You can turn your microphone off or end the call at any time. Each call runs for up to 20 minutes, and your talking time resets every month. 57. 11 Sep 2026 Improved ### Every reward on one Rewards page You now set up prizes on the Rewards page, and see who has won under Statistics with the rest of your reports. You now set up everything your fans can earn on one Rewards page. You check who has won under Statistics, next to the rest of your reports. Open your event, then Rewards under Marketing. Settings holds referral links and cash back. The other tabs hold your prizes, boosts, which are periods when referrals count for more, and packs of friends who refer together. Your brand has its own Rewards page for brand prizes and boosts. To see who has won and send reminders, go to Statistics. For an event, open Influencers. For a brand, open Winners. Mark a prize delivered once the winner has it, and undo it if you picked the wrong row. [![Every reward on one Rewards page in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-rewards--brand-rewards.png)](https://www.ticketfairy.com/embeds/posters/marketing-rewards--brand-rewards.png) 58. 11 Sep 2026 New ### Remind buyers one step from a prize You can see how many of your buyers are close to winning each prize, and send them an email saying how close they are. You can now remind buyers who are close to winning a prize. The reminder tells each buyer how close they are, so they have a reason to share their link once more. Open your event, then Influencers under Statistics, and open Reminders. You see how many buyers are within reach of each prize. Choose a prize, add a note of your own or keep our standard wording, and send the reminder. For your whole brand, you find the same on Winners. You can send one reminder about each prize every seven days. We never send it to a buyer who has asked not to hear from you. 59. 11 Sep 2026 New ### Email ticket holders who haven't checked in Your email can go only to ticket holders who have not arrived, or only to orders with no tickets checked in yet. You can now email only the ticket holders who have not arrived at your event. It suits a last-minute reminder about doors, parking or set times, without disturbing the guests already inside. Open your event, then Messaging, and open Email to ticket holders. When you choose who gets the email, pick Ticket holders who haven’t checked in to reach each person whose ticket has not been scanned. Or pick Orders with no checked in tickets to reach orders where nobody has arrived yet. Use the first for individual reminders. Use the second when you want to reach a whole group that has not turned up. 60. 11 Sep 2026 Improved ### Find your brand's reports under Statistics You now find Customers, Promoters, Demographics and Geographics under Statistics on every brand, instead of under Edit. You now find all the numbers about your brand's audience together under Statistics. You can see who buys from you, who sells for you and where your audience is without searching through settings. Open your brand and select Statistics. There you find Customers, Promoters, Demographics and Geographics, which you used to find under Edit. Edit now holds your brand's details, team, payments and events. Links you saved to the old pages still work and open the new pages. 61. 9 Sep 2026 Improved ### Set up your tickets before you save You can pick how you want to sell, then rename, reprice and resize every template ticket before the event exists. You can now change every ticket in a template before your event exists. You choose how you want to sell, then see prices and quantities that fit your event, so your tickets are ready when you publish. After you pick a template, choose how you want to sell. Each option is a full set of ticket types with a note on who it suits. Enter what a standard ticket costs and your capacity, and we suggest the option that usually brings in the most sales for a crowd that size. Every other price and quantity is worked out from those two figures. Rename a ticket, change its price or quantity, add or remove rows, or ask the assistant to make changes for you. Check the total places against your capacity and what a sell-out is worth. Nothing is saved until you create the event. [![Set up your tickets before you save in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-templates--festival-multi-day.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-templates--festival-multi-day.png) 62. 9 Sep 2026 Improved ### Work through customers and orders faster You page through your customer list, open a clearer profile with order cards, and see who sold or referred an order. Your customer list and orders are now quicker to work through, even for brands with very large lists. You can see who sold or referred each order, so you know which promoters and fans drive your sales. Open your brand, then Statistics, then Customers. Page through the list. Select a customer to open their profile, with their orders shown as cards and their stats in the sidebar. Open an order to check Bought from and Referred by. You can share a link to an order, and your teammate opens the same order. [![Work through customers and orders faster in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-customers--customer-details-window.png)](https://www.ticketfairy.com/embeds/posters/marketing-customers--customer-details-window.png) 63. 8 Sep 2026 New ### See how your whole team sells You can see the visitors and sales every team member brings in across your brand in the Promoters report, and find out who to promote, who is rising and who needs a nudge. You can now see how every member of your team sells across all your brand's events. The Promoters report adds up the visits, tickets and revenue that came through each person's links, so you know who to reward, who to promote and who needs a nudge. Open your brand, then Statistics, then Promoters. Narrow it to an event series, the events you choose, a venue, a city or a country, and choose all time or the last 30, 90 or 365 days. Sort and search everyone, and open a person to see their results event by event. Everyone appears, whether they are on the brand team, only on event teams, or have left. Insights name who is ready for the brand team, who is rising or slowing and who has never shared a link. You can also ask Fai to weigh them up. [![See how your whole team sells in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-brand-promoters--overview.png)](https://www.ticketfairy.com/embeds/posters/marketing-brand-promoters--overview.png) 64. 7 Sep 2026 New ### Let an AI agent work for you You approve an AI agent to act in your dashboard with your own permissions, and end its access whenever you want. You can now approve an AI agent to work in your dashboard for you. The agent acts with your own permissions, so it can do what you can do and nothing more. When an agent asks to act for you, it gives you a link and a 6-digit code. Open the link to see which agent is asking and for which account. Enter the code, then approve when you are ready. Nothing is granted until you approve. The code only works for that request and the account it names. Every agent you approve appears under AI agents in Account Settings. Select End access to remove an agent, and it stops working straight away. 65. 5 Sep 2026 Improved ### Bring promoters into your collective in one click Invited promoters see who invited them and join without signing up first. Promoters you invite to a collective can now join in one step. The invitation names your collective and the role you offered, so promoters know who invited them, and they do not have to sign up first. Open Collectives, open your collective and invite people by email or share the join link. When a promoter opens the invitation, we create their account as they join. The Waiting to join panel lists everyone you invited who has not joined yet, and when you invited them. Select Send again to remind a promoter, or Cancel to withdraw an invitation. A canceled link stops working straight away. [Open Collectives](https://manage.ticketfairy.com/collectives) [![Bring promoters into your collective in one click in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-collective-invitations--join-page.png)](https://www.ticketfairy.com/embeds/posters/marketing-collective-invitations--join-page.png) 66. 3 Sep 2026 New ### First steps that fit the events you run When you sign up, your home page shows the first steps that fit the events you run. When you sign up, you now get a home page that fits what you run. Whether you run club nights, festivals, conferences or a venue, you see the first steps that matter for you, so you get your first event on sale sooner. After you sign up, your dashboard home greets you by the type of events you run and suggests three to five steps to get your first event on sale. Follow them in order to reach your first sale. If we picked the wrong type, choose a different one and the steps change to match. Once you are set up, you can hide the welcome. [![First steps that fit the events you run in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-dashboard-home--personalised-welcome.png)](https://www.ticketfairy.com/embeds/posters/marketing-dashboard-home--personalised-welcome.png) 67. 1 Sep 2026 New ### Freefund: free entry backed by a refundable deposit You can reduce no-shows while keeping entry free for people who show up. You can now offer free tickets and RSVPs backed by a refundable deposit. Attendees get a reason to turn up, so fewer free places go to people who never come. When you set up tickets, turn on Freefund. Buyers then pay each admission ticket price as a refundable deposit. Choose whether refunds stay open for the whole event or end at an earlier check-in cutoff. Confirm the Freefund terms and save. Tickets scanned by the cutoff get the full deposit back, and the attendee is told as soon as their ticket is scanned. Tickets not scanned in time are charged. Freefund needs card payments for every currency your event uses, and your confirmation is recorded with your name, the deposit and the refund timing. [![Freefund: free entry backed by a refundable deposit in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-freefund--event-settings.png)](https://www.ticketfairy.com/embeds/posters/marketing-freefund--event-settings.png) 68. 30 Aug 2026 New ### Find what sells more with A/B tests You can run A/B experiments on your event page and checkout, then keep the version that brings in more sales. You can now test changes to your event page and checkout, and keep the version that brings in more ticket sales. You decide from real results. Open your event, then Experiments under Marketing, and start an experiment. Give it a name only your team sees. Choose where it runs: your event page, or answers to buyers' questions at checkout. Pick the goal you want to lift. Keep your current version as the control and add at least one version with the change you want to try, then save and start it. We split your visitors between the versions. Read the results on visitors, conversion and revenue in plain numbers, and start, pause or conclude an experiment whenever you like. [![Find what sells more with A/B tests in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-experiments--results.png)](https://www.ticketfairy.com/embeds/posters/marketing-experiments--results.png) 69. 29 Aug 2026 New ### See where buyers come from across your brand You can see where your buyers come from across every event your brand runs, and narrow to a series, venue, city or country. You can now see where buyers come from across every event your brand runs. The report adds up orders from all your events into top countries, regions and cities, which helps you plan tours, ad spend and on-sale times. Open your brand, then Statistics, then Geographics. Keep the whole picture, or narrow it to an event series, the events you choose, a venue, a city or a country. The numbers update to match. Sort the country, region and city tables by orders or tickets, and copy any list to share with your team. Each country shows as a share of the orders with a known location. You can also ask Fai where your buyers come from. [![See where buyers come from across your brand in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-brand-geographics--all-events.png)](https://www.ticketfairy.com/embeds/posters/marketing-brand-geographics--all-events.png) 70. 25 Aug 2026 New ### Start your event from a ready-made template You can start a new event from a ready-made template, such as a club show, festival or conference, then answer questions about your event to tailor it. You can now start a new event from a ready-made template for your kind of event, such as a club show, a festival or a conference. The template fills in tickets, add-ons and settings that suit that event, so you do not start from a blank form. Create an event and the gallery opens first. Pick the template closest to your event, then answer its questions about your event to tailor it. If you are not sure which one fits, describe your event and we suggest the closest match. Everything the template fills in stays editable after you create the event. If you prefer, skip the templates and build your event from scratch. 71. 25 Aug 2026 Improved ### Set up an event by chatting You can describe your event in plain language and the new assistant sets up a matching template. Keep chatting to change the tickets, days, VIP and more. You can now set up a new event by describing it in your own words. The assistant picks a matching template with sensible tickets, so you spend less time on setup and start selling sooner. When you create an event, the template gallery opens with the assistant at the top. Describe your event, for example a two-day festival with a VIP area. The assistant picks a template and tickets. Keep chatting to change it: ask it to add a guest list, make it two days or remove tables. The preview and the options below it change to match as you go. You can still change every option yourself, and nothing is final until you create the event. 72. 18 Aug 2026 Improved ### Use the dashboard in Japanese From the language menu, 日本語 switches the dashboard to Japanese. You and your team can now run the whole dashboard in Japanese. Menus, pages, buttons and messages all switch, so team members who work best in Japanese can set up events and read reports in their own language. To switch, pick 日本語 from the language menu. You find it on the sign-in page and in the sidebar. If your browser is already set to Japanese, the dashboard picks Japanese for you the first time you sign in. Each person chooses their own language, so your teammates keep theirs. You can change back at any time from the same language menu. 73. 14 Aug 2026 Improved ### See a customer's full history without leaving your list You can open a clearer customer profile from Customers, Orders or Influencers, with notes, order history and brand statistics where available. You can now see everything about a customer in one profile, without leaving the list you are working in. It shows their name, email, phone and location, and when available, the events they attended, their tickets, the sales they referred and the revenue they brought your brand. Select a customer on Customers, Orders or Influencers and their profile opens over the page. Add a note in Notes so your brand team sees the context next time. Browse their orders, select a row to open the full order, or use the row menu to resend it. The same profile opens from all three places, so your team always sees the same picture of a customer. [![See a customer's full history without leaving your list in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-customers--customer-details-window.png)](https://www.ticketfairy.com/embeds/posters/marketing-customers--customer-details-window.png) 74. 8 Aug 2026 Improved ### Fill speaker details from a link or bio A LinkedIn URL, a public bio page or pasted text fills in a Call for Papers proposal's speaker details. When you add a Call for Papers proposal, you can now fill in the speaker's details from a link or a bio. This saves you from copying names, job titles and photos by hand, and helps your speaker details stay accurate. Open a new proposal and find Import from a link or bio. Paste a LinkedIn URL, any public bio page, or the speaker's bio text. Ticket Fairy fills in the name, title, company, photo, links and suggested tags. Check each detail and edit anything that needs changing before you save. If Ticket Fairy cannot read a link, paste the speaker's bio instead, or enter the details yourself in the fields below. 75. 5 Aug 2026 Improved ### Turn sponsor deliverables into tasks in one click On your conference and convention events, you can now turn each sponsor's activation deliverables into tasks on your task board. You can now turn a sponsor's activation deliverables into tasks with one click. Each deliverable is added as a task on your task board that your team can assign and track, so you deliver what you promised your sponsors and nothing is forgotten. Open your conference or convention event in Event Management and go to your sponsors. On the sponsor's row, choose Create tasks from deliverables and confirm. Each deliverable is added to your task board, where you can assign it to a teammate and follow its progress. Deliverables already marked fulfilled are skipped. If you run it again for the same sponsor, only new deliverables are added, so you never get duplicate tasks. 76. 3 Aug 2026 New ### Keep your account safe with two-factor authentication An authenticator app code protects your account when you sign in. You turn it on in Account settings. You can now protect your Ticket Fairy account with two-factor authentication. When you sign in, you enter a code from an authenticator app as well as your password. This helps stop anyone else using your account, even if they know your password. Open Account settings and turn on Two-factor authentication. First, add a mobile number, so we can text you a code if you lose access to your app. Then scan the QR code with your authenticator app and enter the 6-digit code it shows to finish. Next time you sign in, enter the code from your authenticator app. If you do not have the app to hand, you can ask for the code by text message instead. [Open account settings](https://manage.ticketfairy.com/account) [![Keep your account safe with two-factor authentication in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-account-security--two-factor-on.png)](https://www.ticketfairy.com/embeds/posters/marketing-account-security--two-factor-on.png) 77. 1 Aug 2026 New ### Sell tickets on your own website A buy button, a full checkout or your event listing can now go on your own website. You can now sell tickets on your own website. You can add a buy button, a full checkout or your event listing to your site, and buyers complete their purchase without leaving it. This keeps buyers on your brand and removes a step where buyers can drop out. Open your brand or any event, go to Marketing, then Website Embeds. Create an embed and choose what it shows. Set the style and colors to match your site and check the live preview. Then choose Copy snippet and paste it into WordPress, Squarespace, Wix or any other website. You can manage website embeds with a brand owner or admin role. You can also choose which websites are allowed to use each embed. [![Sell tickets on your own website in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-embeds--install.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-embeds--install.png) 78. 1 Aug 2026 Improved ### Plan the expo floor from one shared exhibitor list Everyone on your team now works from the same exhibitor list for your conference and convention events, saved in Ticket Fairy. Your exhibitor list for conference and convention events now saves to Ticket Fairy and stays the same for everyone on your team. Your team can plan the expo floor together without a separate spreadsheet. Open your event in Event Management and go to Exhibitors. Add each exhibitor, assign their booth, and tick off their agreement and setup as they are done. Move each exhibitor from pending to confirmed when they are ready. Every change saves and updates for your whole team as it happens. If two people edit the same exhibitor at the same time, Ticket Fairy stops one change from overwriting the other and asks you what to keep. 79. 1 Aug 2026 Improved ### Review every speaker proposal with your whole team Your reviewers now work from one list of speaker and session submissions for your conference events, saved in Ticket Fairy. Speaker and session proposals for your conference events now save to Ticket Fairy and stay the same for everyone on your team. Your reviewers work from one list, so no proposal is lost or reviewed twice. Open your conference event in Event Management and go to Call for Papers. Add each proposal, then move it through review as you decide: submitted, under review, accepted, rejected or waitlisted. Your teammates see each change as it happens. Because proposals are stored with the event, you can close the page and come back later, or work on a different device, and pick up where you left off. 80. 31 Jul 2026 Improved ### Set your event type where you create it You can choose what kind of event you run, such as a conference, festival, film festival or food and drink event, in Event Details or the creation wizard, and Event Management shows the tabs, labels and tools that match. You now choose your event type in the same place as the rest of your event details. Conference, festival, film festival, food and drink and other types each change Event Management, so the tabs, labels and tools you see match the kind of event you run. When you create an event, choose the event type in the creation wizard. For an existing event, open Event Details and change the Event type field. If your event is more than one type, such as a festival that is also a conference, choose all that apply, then set the Primary event type to decide which one leads. Event Management uses the type from Event Details to show the right tabs and tools. You do not need to set the type again anywhere else. 81. 29 Jul 2026 New ### Handle urgent Vault work before it is due Time-sensitive Vault work sits on one list, with the responsible team, urgency and due time clear at a glance. The Vault Action Center shows your time-sensitive Vault work on one list. Each item shows its priority, the team responsible and its deadline, so you can deal with the most urgent work first and nothing is missed. Open Vault for your brand and go to Action Center. Use the filters to narrow the list by status, priority, responsible team, task type or deadline, and sort it by nearest deadline or most recently updated. Open any item to see its latest details and what it needs. The list refreshes on its own, so everyone on your team works from the same current view. You can also choose Refresh queue at any time. The Action Center is available for brands that have a Vault account. [![Handle urgent Vault work before it is due in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-vault-activity--action-centre.png)](https://www.ticketfairy.com/embeds/posters/marketing-vault-activity--action-centre.png) 82. 28 Jul 2026 New ### Sell one pass for several of your events You can sell one pass that covers several events. Set a price and share its buy link, and buyers pay once, then book the events they want later. You can now sell one pass that covers several of your events. Buyers pay once, then use the pass to book the events they want later. This helps you sell season tickets and bundles, bring fans back more often and get money in earlier. Open Event Passes for your brand and choose Create a pass. Enter a pass name, set the price and the number of events per pass, and choose which events it covers. Link an event series and future events in that series are added for you. Then choose Copy buy link and share it with your fans. Each time a pass holder books an event, a share of the pass's revenue moves to that event. If you archive a pass, it is no longer sold, but passes people already bought stay valid. [![Sell one pass for several of your events in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-passes--pass-types.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-passes--pass-types.png) 83. 28 Jul 2026 Improved ### Box office sales and referral rebates in net revenue Your box office sales now have their own card on Event Performance, and you know when Net revenue includes referral rebates or box office sales. Your event's Performance page now shows your box office sales on their own, and makes clear when your net revenue includes referral rebates or box office sales. You can see where your money comes from and trust the figure you report. Open your event and go to Performance. If the event has box office sales, a Box office sales card shows the cash total, with a link to the Box Office Sales tab for the detail. Look at the footer of the Net revenue card to see the total that includes referral rebates, box office sales, or both. If your event has no box office sales or referral rebates, the Performance page looks the same as before. 84. 23 Jul 2026 New ### Build your brand's website without code You can build a website for your brand with no code: change each section in place, choose from 30+ designs and publish on a free web address. You can now build a full website for your brand in Ticket Fairy, with no code. Open your brand and go to Website Builder. Click any section of your site to change it, and drop pictures straight onto the page. Choose a theme from more than 30 designs or save your own look. Add blog posts, and add a Spotify player so fans can hear your line-up. When you are ready, choose Publish. Your site goes live on a free web address. You can unpublish the site at any time. 85. 23 Jul 2026 Improved ### Find the shortcut you need faster Quick Actions beside your event and brand controls get you started on your most common tasks faster. You can now find the Quick Action you need on your dashboard faster. Quick Actions are next to Manage Events and Manage Brands, so the main ways to get started are together and you can see where to go next. Open your dashboard. On a larger display, Quick Actions show as a tidy list beside Manage Events and Manage Brands. On a phone or smaller window, the sections stack one above the other so each one is easy to read and tap. Your shortcuts do the same things as before. Only the layout has changed, so there is nothing new to learn and nothing to set up. 86. 23 Jul 2026 Improved ### Compare budget estimates with real costs You can set one estimate for each budget section, then add each real cost as its own line. Ticket Fairy shows the difference, so you can see at a glance whether each part of the show is on budget. Your event budget now keeps your plan and your real spending side by side. You set one estimate for each part of the show, then add each real cost as its own line. Ticket Fairy shows the difference, so you can see early where you are over or under budget. Open your event in Event Management and go to Budget. Each section has one estimate and its own list of actual costs. For the standard sections, Ticket Fairy suggests an estimate from your bookings and sponsors, and you can accept it with one tap. Add each cost as a new line when you pay it. To track something else, choose Add section. Each section shows its actual total next to the estimate and the difference between them. To share the figures, choose Download CSV. 87. 23 Jul 2026 Improved ### Event email filing and call notes with Fai Once Ticket Fairy support connects your Gmail or Outlook mailbox and calendar, Fai files each conversation under its event and her notetaker joins the calls on your calendar. Fai can file your event email and take notes on your calls. Once she can read your mailbox and join your calls, she files each conversation under the event it is about, writes up call notes and picks out follow-ups for you. Ticket Fairy support connects your Gmail or Outlook mailbox and your calendar. In your event's Inbox, Connected mailboxes shows each mailbox Fai reads and its status. For a call, you can open the Meetings tab, select Send the notetaker and paste a Zoom, Google Meet or Microsoft Teams link. With a calendar connected, the notetaker joins the video calls on it without you pasting links. 88. 22 Jul 2026 New ### See what's new when you come back When you come back after a break, your dashboard shows you what is new since your last event. If you come back to Ticket Fairy after a break, your dashboard now shows you what has changed since your last event. You can catch up quickly and get your next event on sale with the newest tools. Sign in after a break and a welcome back panel appears on your dashboard. Choose See what's new to open a list of what we released since your last event, with the highlights first. Choose Show me around for a quick tour, or Ask Fai to show me around and she walks you through the changes and helps you set up your next event. If you do not need it, choose to dismiss the welcome back panel. You can always open What's New in the sidebar to see the full history. 89. 22 Jul 2026 Improved ### Find tracking pixels next to your marketing tools Your Meta pixel and network tracking pixels now sit alongside Mailchimp, Laylo and Hive. You now manage your Meta pixel and your other ad platform tracking pixels in Integrations, next to Mailchimp, Laylo and Hive. You find these pixels on the same page as your email tools, so you spend less time looking for the right setting. Open your brand and go to Integrations. Find your Meta pixel and tracking pixels there, and add, change or remove them as before. Your existing pixels moved across with no action from you. Marketing team members can now manage pixels as well as brand owners and admins. This lets the person who runs your ads set up tracking without asking an owner for help. 90. 22 Jul 2026 New ### Measure Meta ad ticket sales in one click You can connect Meta and pick a pixel, and Ticket Fairy sets up conversion tracking for you. You have no token to copy. You can now set up Meta conversion tracking without copying a pixel ID or access token. Ticket Fairy connects to your Meta account for you, so you can measure the ticket sales that come from your Meta ads, even when a buyer's browser blocks tracking. Open your brand and go to Integrations. Choose Connect Meta and sign in to your Meta account. Pick the pixel you want to use, or create a new one. Ticket Fairy then sets up the connection, so you do not need to visit Events Manager. If you prefer to enter your pixel details yourself, choose Set up manually. You can manage this setting with a brand owner, admin or marketing team role. [![Measure Meta ad ticket sales in one click in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-integrations--meta-pixel-selected.png)](https://www.ticketfairy.com/embeds/posters/marketing-integrations--meta-pixel-selected.png) 91. 21 Jul 2026 Improved ### Find Laylo and Hive next to your marketing tools Your Laylo and Hive connections now sit in Integrations, next to Mailchimp. You now manage your Laylo and Hive connections in Integrations, next to your other marketing tools. You can see and change all of them on one page, instead of looking through the brand's advanced settings. Open your brand and go to Integrations. To connect Laylo, open Laylo and paste the full webhook link from your Laylo account. To connect Hive, open Hive and enter your Hive account ID, then ask Hive to whitelist Ticket Fairy on your account so Ticket Fairy can send your data to Hive. To turn either one off, clear the field and save. Your existing Laylo and Hive settings moved across with no action from you. You can also ask Fai to switch Laylo or Hive on or off for you. 92. 21 Jul 2026 New ### Read event email with Fai's summary, without the spam Each conversation in your event's Inbox opens with Fai's summary and the follow-ups she found, and the email she set aside as spam stays out of the list until you look. You can catch up on your event email from Fai's summary. Each conversation in your event's Inbox opens with Fai's summary and the follow-ups she found, so anyone on your team can pick it up without reading the whole thread. You can put a follow-up on your task list with Add as task. Fai sets spam aside: Show spam lists those conversations, and you can move one back with Not spam if it was a mistake. On the Meetings tab, you can select Send the notetaker and paste a Zoom, Google Meet or Microsoft Teams link. Fai's notetaker joins the call, records it and writes up the notes and follow-ups for your event. [![Read event email with Fai's summary, without the spam in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--inbox.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--inbox.png) 93. 20 Jul 2026 New ### Send buyers and sign-ups to Mailchimp You can connect your marketing tools to your brand, and Ticket Fairy adds your buyers, newsletter sign-ups and sales to them as they happen. You can now connect Mailchimp to your brand, and Ticket Fairy keeps your Mailchimp audience up to date with your buyers, newsletter sign-ups and sales. You stop exporting and importing lists by hand, and your email campaigns reach the right people with current information. Open your brand and go to Integrations. Choose Mailchimp and sign in to connect your account. Choose the Mailchimp audience to update, then choose what goes into it: buyers, people who opt in during checkout, and sales. Save your choices, and Ticket Fairy starts updating your audience. You can set up integrations with a brand owner, admin or marketing team role. If you have no audience yet, create one in Mailchimp, then refresh the list in Ticket Fairy. [![Send buyers and sign-ups to Mailchimp in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-platform--manage-audience.png)](https://www.ticketfairy.com/embeds/posters/marketing-platform--manage-audience.png) 94. 18 Jul 2026 New ### Quick-buy links and QR codes You can create shareable links and QR codes that take buyers straight to a one-tap, no-account checkout for a ticket or add-on. You can now create links and QR codes that take buyers straight to checkout for one ticket type, one add-on or the whole event. Buyers pay in a few taps with Apple Pay or Google Pay, and they do not need an account. This makes it easier to sell at the door, on posters or in social posts. Open QR Quick-Buy Links and choose Create link. Choose what the link sells, enter a label your team will recognize, and set a maximum quantity or an expiry date if you want one. Save the link, then choose Copy link to share it, or Show QR to display or print the code. The list shows each link's status, how many were sold against the maximum, and when it expires. You can edit or delete a link at any time. 95. 18 Jul 2026 Improved ### See your buyers' ages across your brand On the brand Demographics tab, your buyers' ages show next to gender across all of your brand's events. You can now see the age of your buyers across all of a brand's events on one tab. This helps you understand who your brand attracts and plan your marketing and line-ups for the right audience. Open your brand and go to its Demographics tab. The age breakdown shows next to the gender breakdown. It uses the same age groups as the event Demographics tab, from under 18 to 41 and over, so you can compare one event with the whole brand. You can also ask Fai about the age of your brand's buyers, and she gives you the answer in chat. [![See your buyers' ages across your brand in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-demographics--age-bands.png)](https://www.ticketfairy.com/embeds/posters/marketing-demographics--age-bands.png) 96. 17 Jul 2026 New ### Clearer Vault balances, cards and transfers Your balances, cards, accounts, recipients, transfers and invoices are now under Vault, with a clearer layout, and you review and confirm before any high-risk action. You now manage your money in Vault, with a new layout. You can see your balances, cards, accounts, recipients, transfers and invoices more clearly, which helps you understand where your money is and act with fewer mistakes. Open a brand that has Vault switched on and choose Vault. Each currency has its own balance. The status of each account and transfer is shown in plain words. Use the separate sections for activity, cards, recipients, global accounts and invoices. You stay in the brand you are managing while you move between them. Actions that move money or change important details now ask you to review and confirm first. This gives you a last check before anything happens. [Open a brand](https://manage.ticketfairy.com/brands) [![Clearer Vault balances, cards and transfers in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-vault--balance-overview.png)](https://www.ticketfairy.com/embeds/posters/marketing-vault--balance-overview.png) 97. 15 Jul 2026 New ### Undo any change with version history You can review and restore any earlier version of your event's stages, crew, sponsors, tasks, vendors and more in one click. Every change to your event's stages, crew, sponsors, tasks, vendors and other Event Management records is now kept as a version. If a change was a mistake, you can see what changed and put the earlier details back in one click. Open the record you want to check and choose Version history. You see each version with who changed it and when. Choose an earlier version and restore it. The restored details are added as a new version at the top, so you can always go back to the version you replaced. If a teammate edits the record while you look at its history, Ticket Fairy shows you their latest version first. This stops you from overwriting their work without knowing. 98. 15 Jul 2026 New ### Event Management work saved for your whole team Bookings you import, documents you upload and task discussions now save with the event, so your whole team sees the same progress and nothing is lost when you refresh the page. Your work in Event Management now saves to the event itself. When you import bookings, upload documents or discuss a task, your team sees the same progress and results, and nothing is lost when you or a teammate refresh the page or signs in on another device. Add booking files in Event Management and Fai reads the documents and keeps the results with the event for the whole team. Sponsor logos, press credentials, NDA documents and task attachments are stored with the event in the same way. On the task board, comments, tags, dependencies and timers now stay with each task. Your teammates see the same task details as you, and you can pick up where you left off. 99. 15 Jul 2026 New ### See who is editing before you both save When a teammate opens the same stage, artist, task, sponsor or other record you are editing, you now see their name while you edit, so you do not overwrite each other's work. When a teammate opens the same record as you in Event Management, you now see who they are while you edit. This helps you avoid two people changing the same stage, artist or task at once, and it stops work from being lost. Open a record to edit it. If a teammate has it open, a badge shows their photo or initials and tells you they are editing it now. You can wait for them to finish, or message them before you make your change. The badge updates as people open and close the record. It works on stages, crew, accommodation, artists, tasks, sponsors, volunteers, press and accessibility. If you both save anyway, Ticket Fairy shows you the conflict and lets you choose what to keep. 100. 15 Jul 2026 New ### Assign work so your team sees what's theirs You can give each stage, artist, task, vendor, sponsor and other record an owner, so your team knows who is responsible, and see everything assigned to you in the "Your work" list on your dashboard. You can now give each record in Event Management an owner, so your team always knows who is responsible for a stage, artist, task, vendor, sponsor, volunteer group or press contact. Fewer jobs fall through the gaps, and nobody has to ask who is handling what. Open the record you want to assign and choose an owner from your event team, or assign it to yourself. The owner's name then shows on the record. Your dashboard lists everything across the event that is assigned to you, so you can start the day with the list of your own work. To hand a record to a teammate, choose a new owner. To remove the owner, clear it in one click. Changing the owner does not change the record's own edit history. 101. 15 Jul 2026 Improved ### Import volunteers from a spreadsheet, with their paperwork One click imports your volunteer roster from a spreadsheet, and you attach signed NDA PDFs, press credentials and sponsor logos to the entries they belong to. You can now add your whole volunteer team from a spreadsheet in one step, and keep signed papers with the records they belong to. This saves you from adding volunteers one at a time and from searching email for a signed NDA or a press card. To import volunteers, open your event, then Operations, then Volunteers, and select Import CSV. The import uses the same columns as the file from Download CSV, so you can download your list, edit it and import it again. The order of the columns does not matter. To attach a file, open the form for a sponsor, a press accreditation or a signed NDA. Add a sponsor's logo, a journalist's press card or portfolio, or the countersigned NDA. The attached file shows on the row, so your team can see what has been filed. 102. 15 Jul 2026 Improved ### Download Event Management lists as CSV The lists in Event Management now have a Download CSV button, so you can take a filtered, sorted or searched list straight into a spreadsheet. You can now take your event planning lists into a spreadsheet in one step. Many sections of the Event Operating System, including Artists, Crew, Sponsors, Volunteers, Press, Budget, Tasks and Meetings, have a Download CSV button. Open your event, then Operations, then the section you want. Filter, search or sort the list until it shows what you need, then select Download CSV. The file contains the rows you see. The file uses plain words instead of codes. Statuses show as words such as Confirmed or Pending, prices show in normal currency amounts, and names replace internal numbers. Where a section also has Import CSV, you can edit the file in your spreadsheet and import it again without changing its format. 103. 15 Jul 2026 New ### Budget costs by section, stage or day On the Budget tab, you can now group costs by your own sections, by stage or by event day. When an artist has a single time slot, their fee goes on the right stage and date automatically. You now start your event budget from what you have already agreed. Artist fees, deposits, sponsor deals and vendor booth fees go into the budget automatically, so you see your real costs and revenue without entering the same numbers twice. You can then view the budget by section, by stage or by day to see where the money goes. Open your event, then Operations, then Budget. Use the view selector to switch between All, Sections, By Stage and By Day. Select Add section to make your own groups, with a color and a person responsible. Select Add line item to add any cost or revenue that is not already in the budget. When an artist has one time slot, their fee goes to the correct stage and day automatically. Lines that come from other records are locked, so they always match the booking. To move one, select Edit attribution. Pick a Display currency to see every amount in one currency. [![Budget costs by section, stage or day in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-budget--budget.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-budget--budget.png) 104. 15 Jul 2026 New ### Research flights, stays and vendors with Fai Fai can find flights for an artist on your roster, local vendors for a service you need, or places to stay near your venue, without you leaving the Event Operating System. Fai can now do the research for artist travel for you. From an artist's page, ask her to find flights or accommodation, and she comes back with options you can compare. This saves you time on searches across many travel sites. Open your event, then Operations, then Artists, and open an artist. On the artist's Overview tab, select Ask Fai to find flights. Fai uses the artist's home city, your event dates and any airline or budget preferences you enter, then shows route options with stops and estimated prices. Select Ask Fai to find accommodation and enter the type of stay, how close to the venue it should be and the star rating, and Fai returns a shortlist with nightly rates. On the Production tab, select Find vendors with Fai and describe the service you need. She returns a list of local suppliers with their contact details. When Fai flags an exclusivity clause in a contract on the Documents tab, she now shows a diagram of the distance and time period the clause covers. 105. 15 Jul 2026 New ### Build artist rosters from contracts and riders with Fai When you drop contracts, riders and tech specs onto the Artists tab, Fai reads them, picks out every booking detail and adds each artist to your roster. For each artist, you track Finance, Technical, Hospitality, Catering and Travel in color-coded status columns. You can now build your artist roster from the paperwork you already have. Drop contracts, hospitality riders and technical riders onto the Artists tab, and Fai reads each document, groups the files by artist, picks out the booking details and creates the bookings for you. To start, open your event, then Operations, then Artists. Drop your files onto the import area. Each artist then gets tracking for Finance, Technical, Hospitality, Catering, Travel and Other, and each one shows Pending, In Progress or Complete. Switch between Cards and Table, filter by performance type, or sort by name, fee or show date. To add artists by hand, use Quick (table) for many at once or Detailed (form) for one act. Film festivals, conferences and conventions see Filmmakers, Speakers or Special guests with fields that suit them. [![Build artist rosters from contracts and riders with Fai in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-production--artists.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-production--artists.png) 106. 15 Jul 2026 New ### Planning sections that match your event If you run a convention, film festival, conference or food and beverage event, you now see labels and planning sections that match your event type, for people, venues, schedules, budgets, compliance, tasks and documents. The Event Operating System now changes its sections and labels to match the kind of event you run. A film festival sees Filmmakers, Cinemas and Screenings. A conference sees Speakers and Agenda. A convention sees Special guests, and a food and drink event sees Vendors. Your team works with the words they already use, and each event shows only the planning work that applies to it. To set this up, open your event, then Operations. Choose the event type (Music, Conference, Convention, Film festival, Food and drink, Sport or Business). You can also set it in Event Details. You can choose more than one type, and the sections for each type appear together. Budget, Tasks, Documents, Schedule, Sponsors, Volunteers and the other shared sections stay available for every event type. Event Management is available by invitation. 107. 14 Jul 2026 Improved ### See what Fai is reading and recording Your event shows the files Fai is reading, the status of each connected mailbox and where the notetaker is on each call. You can check that Fai is working through your event's files, email and calls without asking anyone. On your event's Today page, Fai is reading your files shows the files she is working through. In the Inbox, Connected mailboxes shows each mailbox Fai reads with its status, such as Connected, Paused or Needs attention, so you find out early when one needs reconnecting. In Meetings, each call shows where the notetaker is, from Waiting to join to Notes ready, so you never wonder whether it got in. If a mailbox or calendar needs to be connected again, our support team can help. 108. 13 Jul 2026 New ### Turn a document into your FAQ A photo, PDF or Word document becomes event FAQs in seconds, or Fai can do it for you. You can now build your event's FAQ from a document you already have. When you upload a photo, PDF or Word file, Ticket Fairy drafts the questions and answers for you. You save the time it takes to retype them, and buyers get answers sooner. Open your event and go to its FAQ page. Choose Import from document and upload your file. The questions and answers appear as hidden drafts. Read each one, edit it if needed, then publish the ones you want buyers to see. You can also send Fai a photo of your FAQ in chat, and she adds the questions for you. Nothing appears on your event page until you publish it. [![Turn a document into your FAQ in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-faqs--import-dialog.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-faqs--import-dialog.png) 109. 9 Jul 2026 New ### Bring your event data into your own tools You can generate an API key in account settings to bring your event data, including your referral leaderboard, into your own tools and reports. You can now create an API key to bring your Ticket Fairy event data into your own tools and reports. The first data you can pull this way is your referral leaderboard, so you can show or analyze your top referrers wherever you work. Open Account settings and find the API Key section. Choose to generate a key, copy it and give it to the person or tool that builds your report. Keep the key private, as anyone with it can read your event data. Your older key is now labeled Webhook API Key. Use that one for Zapier and similar tools that receive your event notifications. If you regenerate your webhook key, the old one stops working, so update any tool that uses it. [Open account settings](https://manage.ticketfairy.com/account) [![Bring your event data into your own tools in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-developer-access--api-keys.png)](https://www.ticketfairy.com/embeds/posters/marketing-developer-access--api-keys.png) 110. 9 Jul 2026 Improved ### Help fans find somewhere to stay with Concierge When a fan asks your concierge "where should I stay?", it describes the area around the venue and gives a one-tap map link to hotels nearby, which helps fans who travel from out of town. Your concierge can now help fans who travel to your event find somewhere to stay. When a visitor asks where to stay, the concierge describes the area around the venue and gives them a link to see hotels nearby. This removes a common reason for out-of-town fans to hold back from buying. You do not need to set anything up. The concierge answers accommodation questions on its own. If you have recommended hotels or a room-block deal, add them to your concierge's knowledge in Intelligence, then Concierge, and the concierge shares them by name. The concierge does not make up hotel names. It only names hotels that you added yourself, and otherwise sends visitors to the nearby search so they can see live options. [Open Concierge](https://manage.ticketfairy.com/intelligence/concierge/widgets) 111. 9 Jul 2026 Improved ### Invite a collective with a simple code You paste a collective's invite code and confirm their name. You no longer need to find their ID. Inviting a collective to sell for your event or brand is now quicker and safer. You no longer need to find an ID number. The collective shares a short invite code, and you confirm their name before you send anything, so you always invite the right team. Ask the collective for their invite code. They find it in their collective settings. Open Collectives, start an invite and enter the code in the Invite code field. Look it up, check the collective's name, then propose your commission and send the invite. The collective accepts the invite before they start selling. What the host can see is the collective's own choice, so you no longer set that during the invite. A collective can generate a new code at any time, and the old code then stops working. [Open Collectives](https://manage.ticketfairy.com/collectives) 112. 8 Jul 2026 New ### Answer fans on your website with an AI concierge You can add an AI chat concierge to your website, give it your tone of voice, and choose what it answers from: your website, FAQ and policy pages, and even events you sell on other platforms. You can now add a chat assistant to your own website that answers visitors' questions about your events. It speaks in your brand's tone of voice and uses your own information, so fans get answers at any hour and your team gets fewer repeat questions. Open Intelligence, then Concierge, and create a widget. Enter its tone of voice, then choose what it can use: a whole website, single FAQ or policy pages, and events you sell on other platforms. Save the widget, then choose Open preview to chat with it as a visitor would. When you are happy, copy the embed snippet and add it to your site. You can change the tone of voice or the sources at any time. Save your changes and use Open preview to check them before visitors see them. [Open Concierge](https://manage.ticketfairy.com/intelligence/concierge/widgets) [![Answer fans on your website with an AI concierge in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-concierge--reference-pages.png)](https://www.ticketfairy.com/embeds/posters/marketing-concierge--reference-pages.png) 113. 2 Jul 2026 New ### Send visitors on to your newer event When you link an old event to its next edition, buyers see where to go once sales have finished. When you run an event again, you can now send visitors from the old event page to the new one. People who find last year's page in search results or old links go to the edition that is on sale, so you keep those sales. Open the old event, then Event Settings. Turn on This event has been superseded, and choose the newer event from the same brand. When sales for the old event have finished, its public page directs visitors to the newer event so they can buy tickets for it. You can only choose an event from the same brand. To stop sending visitors on, turn the setting off. 114. 2 Jul 2026 New ### Connect Laylo to your ticket sales Your buyers can join your Laylo audience each time they complete a purchase. If you use Laylo to reach your fans, Ticket Fairy can now send your completed purchases to your Laylo audience. Your Laylo audience stays up to date without exports, so you can send drops and reminders to the people who actually bought. Copy the webhook URL from your Laylo account. Then open your brand in Ticket Fairy, go to Advanced Options and paste the URL into the Laylo Webhook URL field. After you save, every completed ticket sale across the brand's events goes to Laylo. To stop sending sales, clear the field and save. [![Connect Laylo to your ticket sales in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-brand-integrations--laylo.png)](https://www.ticketfairy.com/embeds/posters/marketing-brand-integrations--laylo.png) 115. 1 Jul 2026 Improved ### See new and returning buyers on every order Each order now shows whether the buyer is new or a returning customer, in both the orders list and the order details. You can now see which buyers are new to you and which have bought from you before. This helps you understand how many people come back to your events, and helps you spot your loyal customers when you look at an order. Open Orders for your event. Next to each customer, a badge shows Returning if the buyer has bought from you before, or New if this is their first order. Open an order and you see the same badge in the order details. Use it when you answer a customer question, when you plan a thank-you offer for regular fans, or when you want to check if a promotion brought in new people or your existing audience. 116. 28 Jun 2026 Improved ### Payment plan deposits for each currency If you sell in more than one currency, you can now set a separate fixed payment-plan deposit for each currency. If you sell tickets in more than one currency, you can now set a different payment plan deposit for each currency. A fixed deposit that suits your main currency can be too high or too low in another country. With a separate amount per currency, more buyers can afford to start a payment plan. Open your event, then Payments, and go to Payment Plans. Under First installment, choose Fixed down payment and enter your default amount. In Different deposit per currency, enter a deposit for each other currency you sell in. Leave a currency blank to use the default amount. This setting applies to each currency your event's payment plans accept. The remaining installments are still split evenly across the length of the plan. [Payment plans](https://manage.ticketfairy.com/account) 117. 27 Jun 2026 New ### Tell Fai what you think Sharing feedback is now a short chat with Fai instead of a blank box: she listens, asks follow-up questions and passes it on to the team. Giving feedback on the dashboard is now a short conversation with Fai. She asks what works well for you and what does not, and asks follow-up questions so she understands the problem. This means your feedback is clear, and it reaches the team that builds the dashboard. Select Share feedback. Fai greets you and asks her first question. Answer in your own words, select Skip for any question you do not want to answer, and select Done when you have finished. It takes about a minute. If you prefer a form, select Prefer a quick form instead? and enter your feedback in one box. Either way, your feedback goes to Ticket Fairy's team. 118. 26 Jun 2026 New ### Collectives: bring your promo team to any event Your promo team, set up once, comes to any event or brand. You can now build a promotion team once and bring it to any event or brand. A Collective is a street team or production crew with its own members, roles and sales records. This means you do not have to set up the same people as promoters again for each event. Select Collectives in the main menu, then select Create collective. Enter a name and purpose, then select Invite member to invite people by email as an Owner, Admin or Member. You can also share a private join link. To put the team to work, select Deploy collective, choose an event, brand or tour, and choose the whole collective or selected members only. You can also set the commission. The host's owner or admin accepts the deployment before it goes live, unless you manage the host yourself. Hosts can also invite your collective. Track each member's sales and the total on the Sales & commission tab. [Open Collectives](https://manage.ticketfairy.com/collectives) [![Collectives: bring your promo team to any event in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-collectives--deployments.png)](https://www.ticketfairy.com/embeds/posters/marketing-collectives--deployments.png) 119. 25 Jun 2026 New ### Ask Fai to write reports for you When you ask Fai for a report, she writes it up as a clear document in the chat, ready to open at full size. Fai can now write reports for you. When you ask for an event recap, a settlement summary or a comparison of two events, she makes a clear document with sections, tables and the headline numbers. You can read it in the chat, open it at full size and share what matters with your team or your partners. Open Ask Fai and ask for the report you need, for example "give me a one-page snapshot of this event". Fai collects the data and writes the report in the conversation. Select Expand to open it at full size. Use a report when you need more than a single chart, such as a summary after a show or an update for a partner. [Try Ask Fai](https://manage.ticketfairy.com/) 120. 22 Jun 2026 New ### See where buyers were when they bought You can see where buyers were when they bought, as well as their billing address, to find the expats and travelers in your audience. You can now see where your buyers were when they bought their tickets, as well as their billing address. This helps you find buyers who live abroad, such as expats who pay with a card from home, and travelers who come to your event from other places. You can then target your marketing to where your audience really is. Open your event, then Geographics. On the map, switch between Billing address and Purchase location. Billing address shows where buyers' cards are registered. Purchase location shows where buyers were at the time of purchase. Purchase location is based on the buyer's connection at checkout, so it is an estimate. It is collected for new orders, so older orders may not show a purchase location. 121. 22 Jun 2026 New ### Give promoters images, videos and captions to post You can upload images, videos and ready-to-post captions, and your promoters download them next to their promoter links. You can now give your promoters ready-made images, videos and captions to post. They download the files next to their promoter links, so they post your artwork with the correct link, and you no longer send files one by one. Open your event or brand, then Marketing Assets, and select Add asset. Upload an image, video or PDF, name it and enter a caption that promoters can copy. Choose the Channel it is sized for, such as Instagram Story or TikTok, pick a Folder, and add Tags such as "vip" to filter your assets later. Assets on your brand are available for all your events. To release an asset later, set a date and time in Schedule go-live and turn on Email promoters when it goes live. Select Notify promoters to email them at any time. Promoters find the assets in the Download assets tab, and each asset shows how many times it was downloaded. Turn off Visible to promoters to hide an asset without deleting it. [![Give promoters images, videos and captions to post in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-marketing-assets--manage.png)](https://www.ticketfairy.com/embeds/posters/marketing-marketing-assets--manage.png) 122. 22 Jun 2026 New ### Share your brand kit with a private link Designers, partners and agencies can view and download your colors, logos and fonts from a private link, without an account. You can now share your brand kit with designers, partners and agencies through a private link. They can view and download your colors, logos and fonts without a Ticket Fairy account, so you no longer need to send files by email each time a designer makes artwork for you. Open your brand, then Brand Guidelines, then the Share tab. Turn on Share with a private link. Select Copy link and send it to the people who need it, or select Open the page to check what they will see. To limit who can open it, enter a password and select Set password. Anyone with the link can view your brand kit, so share it only with people you trust. To stop sharing, turn the setting off and the link stops working straight away. You can also change or remove the password at any time. [Share now](https://manage.ticketfairy.com/brands) 123. 20 Jun 2026 Improved ### Duplicate and save email templates in one click You can copy any email template in one click, and turn an email you're composing straight into a reusable template. You can now reuse your email work instead of starting again each time. Copy an existing template to make a new version, or save an email you are writing as a template for next time. This saves time on messages you send again and again, such as reminders and set-time announcements. To copy a template, open your event or brand, then Email Templates, and select Duplicate on the template. You get an editable copy named "Copy of" followed by the original name. Change what you need and save. To save an email as a template, open your event, then Messaging, and start an email. Select Save as Template, enter a template name and an optional description, then select Save Template. The subject and message are saved, and the template is ready to choose the next time you send an email. [![Duplicate and save email templates in one click in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-email-templates--templates.png)](https://www.ticketfairy.com/embeds/posters/marketing-email-templates--templates.png) 124. 20 Jun 2026 New ### Brand Guidelines: your look and voice, set once You can save your brand's colors, tone of voice, fonts and logos once, and Ticket Fairy uses them in the concierge, the email designer and AI tools. You can now save your brand's colors, fonts, logos and tone of voice once, and Ticket Fairy reuses them in the concierge, the email designer and AI tools. Your brand then looks and sounds the same everywhere, and you do not have to enter the same details again for each tool. Open your brand, then Brand Guidelines. On the Identity tab, enter a tagline, a short description of your brand and your tone of voice in plain words, for example "warm, playful and direct". Add your brand colors on the Colors tab, name your fonts on the Typography tab, and upload your logos on the Logos & assets tab. Select Save changes. You can change your guidelines at any time. Update them and select Save changes, and the tools that use them work from the new version. [Set up](https://manage.ticketfairy.com/brands) [![Brand Guidelines: your look and voice, set once in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-brand-guidelines--brand-kit.png)](https://www.ticketfairy.com/embeds/posters/marketing-brand-guidelines--brand-kit.png) 125. 17 Jun 2026 Improved ### See where each order came from Each order shows where it came from: the traffic source, UTM parameters, and the device and browser the buyer used. You can now see where each order came from and what the buyer used to buy. This shows you which campaigns, links and social posts bring in sales, so you can spend your marketing time and budget where it works. Open your event, then Orders, and open an order. The Traffic & Source section shows the traffic source, the page the buyer came from and any UTM tags on the link, such as UTM source, UTM medium and UTM campaign. The Device section shows the device type (mobile, tablet or desktop), the browser and the operating system. This includes purchases made in the browsers inside apps such as Instagram. To track your own campaigns, add UTM tags to the links you share. [![See where each order came from in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-orders--order-details.png)](https://www.ticketfairy.com/embeds/posters/marketing-orders--order-details.png) 126. 16 Jun 2026 Improved ### A link for each Orders tab Every tab in the Orders section now has its own address, so you can bookmark or share a link that opens right on the tab you mean. Each tab in the Orders section now has its own web address. You can bookmark a tab, share a link with a teammate that opens on the correct tab, and use your browser's back and forward buttons to move between tabs. Open your event, then Orders, and select a tab such as Refunded, Needs Approval or Abandoned Carts. The address in your browser changes to match. Copy it to share it, or save it as a bookmark. When you or a teammate opens the link, the Orders section opens on that tab. Links to orders that you saved before this change still work. 127. 16 Jun 2026 New ### Win back buyers who left without paying A new Orders tab lists buyers who entered their details but did not complete a paid purchase, and you can email them. You can now see who started to buy tickets but did not pay, and email them to bring them back. These buyers already showed interest in your event, so a reminder can win back sales you would otherwise lose. Open your event, then Orders, then the Abandoned Carts tab. The list shows each buyer's name and email, when they left, how many times they tried to check out, and the cart stage. No order means they left before an order was created. Order started means they left during payment. To email them, open your event's messaging and choose the Abandoned carts option as your audience. The list on the Orders page shows the most recent carts, and the messaging option reaches all of them. Buyers who complete a paid purchase do not appear in the list. [![Win back buyers who left without paying in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-orders--abandoned-carts.png)](https://www.ticketfairy.com/embeds/posters/marketing-orders--abandoned-carts.png) 128. 15 Jun 2026 Improved ### See the usual weather for your event date Even when the event is too far away for a forecast, the venue weather card shows the usual weather for your event date. You can now see what the weather is usually like for events that are too far away for a forecast. It helps you plan early, for example to decide on shade, cover or heating, and to brief your suppliers weeks or months ahead. Open your event, then Performance. For an event with a venue that is more than about 8 days away, the Weather intelligence card shows the typical conditions for your event date: average high and low temperatures, record highs and lows, typical rain, humidity and wind. When the event gets closer and a live forecast is available, select Forecast or Historical on the card to switch between the two. The historical view shows typical conditions from past years. It is not a forecast. Online events and events without a venue do not show the card. [![See the usual weather for your event date in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-weather--historical.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-weather--historical.png) 129. 14 Jun 2026 Improved ### Keep the capital letters in ticket type names Ticket type names keep the capitalization you choose, from VIP and GA through custom labels like FOMO or NYE. Ticket type names now keep the capital letters you choose. Names such as VIP, GA, FOMO or NYE stay exactly as you enter them, so your ticket names look the way your brand writes them on your event page and tickets. Open your event, then Tickets, and edit a ticket type. Enter the name with the capital letters you want and save. Ticket Fairy keeps your name as you entered it. When you create a new ticket type, Ticket Fairy still tidies the capital letters in the name the first time. If you want different capitals, select the name field again, correct it and save. Your version is then kept. 130. 14 Jun 2026 Improved ### Saved row counts in every table Tables now remember how many rows you choose to show. Every table in the dashboard keeps your rows-per-page choice when you refresh or come back. Tables across the dashboard now remember how many rows you want to see. When you set a table to 50 or 100 rows, it stays that way after you refresh the page or come back another day, so you do not have to change it each time you open it. Open any table, such as the orders list or a customer list, and choose a number in Rows per page. The table keeps that number the next time you open it on the same device and browser. Each table remembers its own setting, so you can show more rows in one table and fewer in another. The page you are on still goes back to the first page when the data changes. Only the number of rows per page is kept. 131. 14 Jun 2026 Improved ### Require approval for some ticket types only Approval (and optionally a payment hold) can apply to individual ticket types instead of the whole event. You can now require approval for some ticket types only, instead of for the whole event. For example, you can review VIP, artist guest or discounted tickets by hand, while general admission buyers check out as normal. Open your event, then Tickets, and edit the ticket type. Turn on Require order approval for this ticket. To collect payment only when you approve, also turn on Hold payment until approved. Any order that includes this ticket type waits for your review under the Needs Approval tab in Orders. Orders without it are confirmed straight away. If you leave the setting off, the ticket type follows your event's order approval setting. When you decline an order with a held payment, the hold is released and the buyer is not charged. [![Require approval for some ticket types only in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-tickets--ticket-type-order-approval.png)](https://www.ticketfairy.com/embeds/posters/marketing-tickets--ticket-type-order-approval.png) 132. 13 Jun 2026 New ### Approve or decline each new order yourself You can hold new orders for review, approve or decline them on the Needs Approval tab, and get an alert before a payment hold expires. You can now review each order before it is confirmed. This suits curated or exclusive events. New orders wait for you to approve or decline them, and you can hold the buyer's payment so you only collect it for the orders you approve. Open your event, then Tickets, and in Ticket Settings turn on Require order approval. To collect payment only on approval, also turn on Hold payment until approved. New orders then appear in Orders under the Needs Approval tab, where you approve or decline each one. When you decline an order with a held payment, the hold is released instead of the buyer needing a refund. If a payment cannot be held, it is charged at checkout and refunded if you decline. When a hold is close to expiring, the dashboard marks the order as urgent and emails you. You can also ask Fai to turn approval on or to approve and decline orders for you. [![Approve or decline each new order yourself in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-approval.png)](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-approval.png) 133. 13 Jun 2026 New ### Manage ID verification orders From the Orders section, you deal with orders waiting for ID verification: capture the payment and skip the check, cancel and release the hold, or resend the verification email. You can now deal with orders that are waiting for ID verification without contacting support. When an order needs ID verification, the buyer's card is authorized but not charged until they verify. You decide what happens next, so no sale gets stuck and no buyer waits without an answer. Open your event, then Orders, then the Needs Verification tab. On each order, choose one of three actions. Capture & verify collects the payment, skips the outstanding check and issues the tickets. Cancel & release hold cancels the order and releases the hold, so the buyer is not charged. Resend verification emails the buyer a new link to complete their ID check. Capture and cancel cannot be undone, so the dashboard asks you to confirm first. Where the payment provider allows it, card holds now last longer, which gives you and the buyer more time. [![Manage ID verification orders in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-verification.png)](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-verification.png) 134. 13 Jun 2026 New ### Tasks from every event in one list The tasks assigned to you or watched by you show across every event in a brand. You can now see all the tasks you are responsible for across every event in a brand in one list. You no longer need to open each event to find out what needs you, so it is easier to stay on top of deadlines when you work on several events at once. Open your brand, then Intelligence, then My tasks. The list shows the tasks assigned to you and the tasks you watch. Use All, Open, Overdue and Done to focus the list, or enter a word in Search tasks to find a task. Select a task to go to the task board of its event and work on it. Each task shows which event it belongs to and when it is due, so you can deal first with what is overdue. 135. 12 Jun 2026 New ### See the venue forecast as your event nears Rain, heat or wind is easier to plan for with your venue's forecast on your event's page: current conditions and a day-by-day outlook with your event day highlighted. You can now see the weather forecast for your venue on your event's page. You can plan ahead for rain, heat or wind, from wet-weather cover and water points to load-in times and staff briefings. Open your event, then Performance. When the event is about a week away and has a venue, the Weather intelligence card shows the current temperature and conditions, and a forecast for each day with highs, lows and the chance of rain. Your event day is highlighted. The picture of the current conditions changes with the real weather, with heavier rain in a downpour, and sun or stars when the sky is clear. The card does not show for online events or for events without a venue. For events further ahead, it shows typical weather for the date instead. [![See the venue forecast as your event nears in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-weather--forecast.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-weather--forecast.png) 136. 11 Jun 2026 Improved ### Duplicate a ticket type in one click You can copy any ticket type in one click. On a ticket type row, the … menu has Duplicate, which gives you a copy with all its settings and a new, unique name. You can now copy a ticket type instead of setting up a similar one from the start. This saves time when several ticket types share most of their settings, such as tiers or phases of the same ticket, and it reduces the chance of a missed setting. Open your event, then Tickets. On the ticket type you want to copy, open the … menu and choose Duplicate Ticket Type. The create form opens with the original's settings already filled in, including pricing, sale dates, holds, hidden rules and entry rules. The copy gets a unique name, such as "General Admission (Copy)". Change anything you need, then save. The copy starts with its full capacity available and appears directly below the ticket type you copied. The original ticket type does not change. 137. 6 Jun 2026 New ### Talk to Fai instead of typing You can ask Fai out loud. Tap the mic in the chat box and say your request, and Fai types it out and answers in the same conversation, so you don't need to type. You can now talk to Fai instead of typing. Say your question out loud and Fai writes it down and answers in the same conversation. This is useful when you are on the move, at a venue or working with your hands full. Open Ask Fai and select the microphone next to the paperclip. Say what you need, for example "how did Friday's event sell?" or "compare last month to this month", then select Stop & send. Fai turns your words into text and replies in the same chat as your typed messages. You can also attach an image, such as a flyer, and say "make an event from this". The text box works as before. The microphone shows only in browsers that support recording. If your browser blocks the microphone, allow it in your browser settings and try again. 138. 2 Jun 2026 New ### Meet Fai, your AI teammate in the dashboard You can ask Fai (⌘I) to create events, check your sales figures, issue refunds, message customers or answer questions about how Ticket Fairy works, from a chat panel beside your dashboard. Fai is an assistant who works inside your dashboard with you. You can ask her to set up an event, compare ticket sales, issue a refund, email a buyer, or explain how part of Ticket Fairy works. You spend less time clicking through pages and more time running your events. Open the chat panel from the toolbar, or press ⌘I. Enter or say what you need. Fai chooses the right steps, asks you to approve anything that changes your data, and shows you the result in the chat. You can also add a flyer image and ask her to create the event from it. Fai has the same brand and event permissions as you, so she can only do what you could do yourself. She is available in the web dashboard and the desktop app. [Try Ask Fai](https://manage.ticketfairy.com/) 139. 2 Jun 2026 New ### Ask Fai for charts in the chat When you ask Fai for a graph, you get one. Fai draws line, bar, pie and donut charts in the conversation, and each chart expands to show the data table behind it. Fai can now draw charts for you in the chat. When you ask for a graph, you get a line, bar, pie or donut chart in the conversation, so you see trends and comparisons at a glance instead of reading a long list of numbers. Open Ask Fai and ask a question such as "sales by day for the May event" or "buyer locations by country". Fai gets the data and draws the chart. Select the chart to expand it, then select Show data table to see the exact numbers behind it. To compare two periods, ask for both, for example "2024 vs 2023 monthly sales", and Fai puts both on one chart. Your charts stay in the conversation, so a chart you asked for earlier is still there when you come back to the chat. [Try Ask Fai](https://manage.ticketfairy.com/) [![Ask Fai for charts in the chat in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-fai-chart--sales-by-day.png)](https://www.ticketfairy.com/embeds/posters/marketing-fai-chart--sales-by-day.png) 140. 25 May 2026 New ### See which ChatGPT ads lead to ticket sales A ChatGPT Ads pixel tracks event-page conversions for your OpenAI ad campaigns. If you advertise your events on ChatGPT, you can now add your ChatGPT Ads pixel to Ticket Fairy. The pixel tells ChatGPT Ads which ads lead to ticket sales, so you can see which campaigns pay off and spend your budget where it works. Open your brand and select Edit. In the Network Conversion Tracking Pixels section, select Import Tracking Pixel and paste the full pixel code from your ChatGPT Ads account. Ticket Fairy recognizes the code as ChatGPT. Paste both the base code and the purchase event, so completed sales are counted. The pixel records the same steps as your other pixels: page view, the start of checkout and a completed purchase. It works on the event pages of the brand where you add it. [![See which ChatGPT ads lead to ticket sales in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-integrations--network-pixels-chatgpt.png)](https://www.ticketfairy.com/embeds/posters/marketing-integrations--network-pixels-chatgpt.png) 141. 16 May 2026 New ### Sign in with a passkey You can register a passkey (Face ID, Touch ID, Windows Hello or a security key) in Account Settings and use it to sign in without a password. You can now sign in to your Ticket Fairy dashboard with a passkey instead of a password. A passkey uses Face ID, Touch ID, Windows Hello, your device PIN or a security key, so signing in is faster and nobody can steal a password you never enter. To set one up, open Account Settings and go to the Passkeys section. Select Add a passkey, follow your browser's prompt, then give the passkey a name so you can recognize it later. Next time you sign in, choose Sign in with a passkey. You can add a passkey for each device you use. To remove one, open the Passkeys section again and remove it. [![Sign in with a passkey in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-account-security--passkeys.png)](https://www.ticketfairy.com/embeds/posters/marketing-account-security--passkeys.png) 142. 15 May 2026 Improved ### Take a short tour of your dashboard The first time you open the Dashboard, a short tour shows you its main sections: Manage Events, Manage Brands, Quick Actions and your recent events. The first time you open your home dashboard, a short guided tour now shows you around. It points out the main parts one at a time, so you can find your way and start working without training. The tour highlights Manage Events, where you create and track your events, Manage Brands, where you organize your events and team, Quick Actions for common tasks, and your recent events. Follow the steps in order. To close the tour at any time, select Skip tour or press Escape. The tour only starts by itself once. After you finish or skip it, it does not show again unless you open it yourself. 143. 10 May 2026 New ### Start common tasks from your home dashboard You can start with what you want to do, such as issuing tickets, sending a message or inviting a teammate, then choose the event or brand. You reach the right page in fewer steps. Your home dashboard now has Quick Actions, a set of shortcuts to the tasks you do most. You start with what you want to do, such as issue guest tickets, send a message or invite a teammate, then choose the event or brand. You get the job done in fewer steps. Open your home dashboard and find Quick Actions at the top. Select an action, such as Issue Guest Ticket, Send Message, Create Tracking Link, Create Promotion, View Orders, Copy Promoter Link or Invite Team Member. Search for the event or brand you want, or pick one from your upcoming events, and continue. You only see the actions you are allowed to do on at least one of your events or brands. Some actions open a dialog on your home dashboard, and others take you to the right page. [![Start common tasks from your home dashboard in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-dashboard-home--quick-actions.png)](https://www.ticketfairy.com/embeds/posters/marketing-dashboard-home--quick-actions.png) 144. 10 May 2026 New ### Connect the CLI, scripts and AI agents You can create long-lived API tokens in Account Settings to connect Ticket Fairy's CLI, your scripts and AI agents to your account, without signing in through a browser. If you use Ticket Fairy's CLI, your own scripts or AI agents, you can now connect them to your account with a personal access token. You do not need to sign in through a browser each time, and each token has the same permissions you have in the dashboard. Open Account Settings and go to Personal Access Tokens. Select New Personal Access Token, enter a name you will recognize, and choose an expiry: 1 hour, 7 days, 30 days, 90 days or the 1 year default. Copy the token straight away, because it is not shown again. To replace a token without downtime, select Rotate. The old token keeps working for a short grace period while you update your tools. Select Revoke to stop a token at once. You get a security email each time a token is created or rotated. [Manage tokens](https://manage.ticketfairy.com/account) [![Connect the CLI, scripts and AI agents in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-developer-access--personal-access-tokens.png)](https://www.ticketfairy.com/embeds/posters/marketing-developer-access--personal-access-tokens.png) 145. 10 May 2026 New ### Promoter dashboard desktop app for Mac and Linux You can now use the Promoter dashboard as an app on Mac and Linux, with its own dock icon. The app keeps itself up to date and opens straight from app links. You can now use your Ticket Fairy promoter dashboard as an app on your Mac or Linux computer. It opens from its own icon, in its own window, so you can go straight to your events without looking for a browser tab. Select Download to get the app, then install it the way you install other apps on your computer. Sign in with your usual Ticket Fairy account. Everything you can do in the dashboard in your browser, you can do in the app. The app downloads updates in the background and installs them the next time you open it. When you select a link made for the app, for example in an email or a chat, the app opens on the right page. A version for Windows is on the way. [Download](https://download.ticketfairy.com/) 146. 9 May 2026 New ### What's New in the sidebar The sidebar now shows the latest dashboard updates. You can now see the latest changes to Ticket Fairy from inside the dashboard. Each update tells you what is new or improved and how it helps you, so you can start using new features as soon as they are ready. Select the sparkle icon at the bottom of the sidebar to open What's new. Each update is marked New, Improved or Fixed. Where an update has a screenshot, select it to see a larger version, and select Learn more where a link is given. You can expand the panel for easier reading. A small dot on the sparkle icon shows that there are updates you have not seen since your last visit. The dot goes away after you open the panel. 147. 5 May 2026 New ### Find your way round the dashboard faster A new design that looks and works the same on every page helps you move around the dashboard faster. The whole dashboard has a new design. Pages look and work the same way from one section to the next, text and figures are easier to read, and pages open faster. You spend less time looking for things and more time running your events. The sidebar, your event and brand cards, the data tables and the stats pages all follow the same layout. Your menus are in the same places, and every page keeps the same web address, so your bookmarks and saved links still work. Your events, brands, settings and data are not changed by the new design. The first time you open your home dashboard, a short guided tour shows you the main parts. 148. 30 Apr 2026 Improved ### Faster long lists in every table Long lists open faster: every table in the dashboard now shows them one page at a time, so pages load faster and scroll more smoothly. Tables across the dashboard now show large lists one page at a time. Pages open faster and stay responsive, even for events with thousands of orders or attendees, so you can find what you need without waiting for everything to load. Use the page controls under a table to move between pages. To see more or fewer rows at once, change Rows per page. Nothing is removed. Every order, attendee and record is still in the table, and you move through them one page at a time. 149. 22 Apr 2026 New ### Postpone an event One step moves your event to a later date and lets your attendees know. You can now postpone an event yourself when plans change, and keep your ticket holders informed. You choose the new dates, what buyers see, and how refunds work, so you keep control of your event and your buyers know what happens next. Open your event, then Edit, and select Postpone Event. In the Postpone Event dialog, choose whether to show or hide the new date, and enter the new start and end dates. Set the date until which the postponement banner shows on your event page. Then choose a Refund Policy: refund all tickets, refund only tickets bought before the postponement, or no automatic refunds. Select Confirm postponement. After you postpone, update your ticket sales end date, doors open and last entry times to match the new date. You can change the details later with Update Postponement, or select Remove Postponed Status. Payouts are released after the event takes place. [![Postpone an event in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--postpone-event.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--postpone-event.png) 150. 20 Apr 2026 Improved ### Price Colombia events in US dollars Events in Colombia can now be priced in US dollars (USD) as well as Colombian pesos (COP). You can now sell tickets in US dollars for events in Colombia, as well as in Colombian pesos (COP). This helps when your audience includes international visitors or when your costs are in dollars. Open your event, then Edit, and go to Venue Details. Keep Colombia as the country and choose USD or COP in Currency. Save your venue. Buyers see prices in the currency you choose at checkout. Your payouts are made in the currency your account is set up for. After your event has sales, you cannot change its country, so choose the currency before you go on sale. 151. 10 Apr 2026 New ### Create events, tickets and add-ons in fewer steps You finish setting up events, tickets and add-ons in fewer steps, with better suggested settings and previews as you go. You now create an event in fewer steps, with guidance at each one. You pick a template that matches your event, such as a club show, a concert, a festival or a conference, and Ticket Fairy sets up suggested tickets and settings for you. You spend less time on setup and are less likely to miss something important. Select New event. Pick a template from Start with a template, or describe your event and get a suggestion. You can also select Start from scratch. Then work through the steps: Basics, Essentials and Tickets. Enter your event name, dates and venue, and check or change the suggested ticket types, prices and add-ons. You can change everything the template sets up. Your draft is saved, so you can come back and finish it later before you publish. [Try it](https://manage.ticketfairy.com/event/create) 152. 27 Mar 2026 New ### See which places you promote bring in sales You can now create a tracking link for each place you promote an event and see the orders and revenue each link brings in. You can now create a separate tracking link for each place you promote your event, such as a social post, a newsletter or a listing site. You see how many clicks and how much revenue each link brings in, so you know which channels sell tickets and where to spend your time and budget. Open your event, then Tracking Links, and select Create Tracking Link. Enter a name for the link and, if you want, link it to a promoter. Copy the link or download its QR code and share it. The table shows the number of clicks and the revenue for each link, and you can show a breakdown by date. Every team member also has their own promoter link, and sales through it count as theirs. You can copy yours from Copy Promoter Link in Quick Actions. [![See which places you promote bring in sales in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-tracking-links--tracking-links.png)](https://www.ticketfairy.com/embeds/posters/marketing-tracking-links--tracking-links.png) 153. 25 Mar 2026 Improved ### Invite team members with the right access You can see what each permission level lets a person do before you invite them, and resend or cancel invitations from the Team page. Adding people to your brand's team is now clearer. You see what each permission level lets a person do before you send the invitation, so you give each person the right access the first time. Open your brand, then Team, and select Add Team Member. Enter one or more email addresses, pressing space or enter after each one. Choose a permission level, such as Administrator, Stats, Promoter, Customer Support or Door Staff. Each level shows a short description of what that person can do. Then select Send Invitation. Invitations that have not been accepted show under Invitations on the Team page. From there you can resend an invitation or cancel it. You can also edit a team member's role or remove them later. [![Invite team members with the right access in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--team-members.png)](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--team-members.png) 154. 20 Mar 2026 Improved ### Set up promotions without mistakes You can create and manage promotions more easily, and see more clearly which tickets each one applies to. Promotions are now clearer to set up and manage. You can see which tickets each promotion covers, when it runs and how often it has been used, so you make fewer mistakes with discounts and can see what each offer brings in. Open your event, then Promotions, and select Create promotion. Enter a description for your own reference, choose whether it applies to tickets, tables or both, and add the ticket types with the discount for each. Then enter your promo codes, and set a start and end time if the promotion should only run for a while. Save the promotion. The list shows each promotion's active period and redemptions. You can copy a promotion link, export the promo codes, or create a sales tracking link for a code. Your existing promotions carry over unchanged. [![Set up promotions without mistakes in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-promotions--promotions-list.png)](https://www.ticketfairy.com/embeds/posters/marketing-promotions--promotions-list.png) 155. 11 Mar 2026 Improved ### Let partners hand out their share of your tickets One dialog sets up a delegation, so a partner can hand out their own share of your tickets. Delegations are now quicker to set up. A delegation lets a partner, such as a sponsor, an artist or a group leader, issue and manage their own limited number of tickets for your event. You decide which tickets and how many, and they hand them out without needing you. Open your event, then Delegations, and select Create Delegation. Enter a Delegation Name for the person or group. Under Ticket Types, select Add Ticket, choose the ticket, how it is sent (Guest Ticket or Invitation), the quantity and the email template. Under Users, add each person's name and email. Save, then copy the access link and share it with them. To change who can use a delegation later, select Manage Access. You can also change the ticket limit or delete a delegation from the list. 156. 10 Feb 2026 Improved ### Find any order faster More filters, easier exports and full order details on the Orders page help you find any order quickly, even for events with very many orders. The Orders page for your events is rebuilt so you can find any order quickly, even for events with very many sales. You can search, filter and export in fewer steps, which means faster answers when a buyer contacts you. Open your event, then Orders. Use the tabs, such as Paid, Guest, Refunded or Pending, to see one kind of order. Select the filter icon to filter by Ticket Type, Add On, Promotion, Discount Code, Referral Link, Statuses and more, and join filters with AND or OR. Select View on any order to see its tickets, attendees and payment details, and to resend tickets or approve an order. Select Save View to keep a set of filters for later. The Export menu lets you export all orders, all tickets or only the filtered tickets. [![Find any order faster in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-orders--all-orders.png)](https://www.ticketfairy.com/embeds/posters/marketing-orders--all-orders.png) 157. 3 Feb 2026 New ### Apply for a brand line of credit You can apply for and track a line of credit directly from your brand page. You can now apply for a line of credit for your brand and track it from the dashboard. A line of credit can help you pay deposits and costs before your ticket money comes in, so you can book artists and venues earlier. Open your brand, then Edit, and select Line of Credit. Follow the steps on the page to apply. After you are approved, the page shows your credit limit and the amount you have available. Your repayments show with your other settlement history. You can use Line of Credit as a brand owner or admin of a brand in the United States, where it is available for your brand. 158. 20 Jan 2026 New ### Sell tickets in Sweden and Antigua and Barbuda Events can now run in Sweden (SEK) and Antigua and Barbuda (USD). You can now run events in Sweden and in Antigua and Barbuda. Events in Sweden sell in Swedish krona (SEK), and events in Antigua and Barbuda sell in US dollars (USD). Buyers see prices in the right currency at checkout, and payments go to the right place without extra setup. To set up an event in either country, open your event, then Edit, and go to Venue Details. Search for your venue or enter the address, and choose Sweden or Antigua and Barbuda as the country. The currency updates for you. Save your venue and create your tickets as usual. After your event has sales, you cannot change its country, so check the venue details before you go on sale. ## 2025 1. 31 Dec 2025 New ### Sell tickets in South Korea, Belgium and Serbia Events can now run in Korea, Belgium (EUR) and Serbia. You can now run events and sell tickets in South Korea, Belgium in euros, and Serbia. Buyers in these countries see prices in their own currency at checkout. Amounts in currencies without decimal places, such as the Korean won, now show correctly in your stats and exports, so the figures you see match what buyers paid. To sell in one of these countries, open your event, then Edit, and go to Venue Details. Search for your venue or enter the address, and choose the country. The currency is set from the country. Save your venue and create your tickets as usual. After your event has sales, you cannot change its country, so check the venue details before you go on sale. 2. 8 Dec 2025 Improved ### Ask buyers for an Instagram handle or a photo Your custom fields can now ask for an Instagram handle or an image upload, as well as text and dropdown answers. You can now ask buyers for more kinds of information at checkout. Image fields let a buyer upload a photo, such as a picture for a credential or a proof of ID. You can also ask every buyer for their Instagram handle, so you know who your audience is on social media. For an image, open your event, then Settings, and go to the Custom Fields section. Select Create Custom Field, choose Order, Ticket or Add-On in Append to, and choose Image as the Type. For Instagram, open your event, then Tickets, and in Ticket Settings turn on Require buyer to enter their Instagram handle. Custom fields can be required, and you can choose to show the answer on the buyer's ticket, on the PDF ticket or when the ticket is scanned. 3. 4 Dec 2025 New ### Entry rules for each ticket Each ticket can now be scanned as many times as you set at your event. You can now decide how many times a ticket can be scanned at the door. You can allow re-entry for day passes and multi-day events, or keep a ticket to a single entry. The scanning app applies your rules, so door staff do not need to remember them. For the whole event, open your event, then Edit, and go to Scanning Rules. For one ticket type, open the ticket type and go to Ticket Rules. Turn on Tickets can be scanned multiple times per event. Then choose a Time Period, Day or Hour, and enter the Max Scans allowed in that period. Save your changes. Rules on a ticket type let you treat groups differently. For example, you can give a weekend pass one entry each day while other tickets stay single entry. [![Entry rules for each ticket in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-tickets--scan-rules.png)](https://www.ticketfairy.com/embeds/posters/marketing-tickets--scan-rules.png) 4. 4 Dec 2025 New ### Vault: cards, transfers and beneficiaries You can now issue cards, manage cardholders, send transfers and keep track of beneficiaries from your connected accounts, all inside the dashboard. You can now manage your event spending in Vault, inside your brand. Your team can have cards with their own limits, you can pay artists, suppliers and venues by transfer, and you see every card payment as it happens. You spend less time on expense claims and always know where the money went. Open your brand, then Vault. In Cards, select Manage cardholders to add the people who will spend, then select Create card. Choose the cardholder, a virtual or physical card, and set at least one limit, such as a per transaction, daily or monthly limit. To pay an artist, supplier or venue, add them in Recipients, then start a new transfer from Transfers and review it before you confirm. Physical cards must be personalized to one cardholder. Card activity shows each card payment. Only authorized brand owners and admins can see full card details, and each view is recorded. [![Vault: cards, transfers and beneficiaries in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--issued-cards.png)](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--issued-cards.png) 5. 17 Nov 2025 New ### Track ticket sales on more ad networks Meta and other ad networks' tracking pixels now connect to your events, with settings for each network. You can now add tracking pixels from many advertising networks to your brand. This shows you which ads lead to page views, checkouts and ticket sales, so you can spend your ad budget where it sells tickets. Open your brand, then Integrations, and go to Tracking pixels. For Meta, select Connect Meta, choose your ad account and pixel, then select Turn on tracking. For other networks, such as TikTok, Google Ads, Snapchat, Pinterest, LinkedIn or Reddit, select Import Tracking Pixel, paste the complete pixel code from the network and select Import Pixel. Ticket Fairy detects the network and pixel ID for you. You can manage pixels as a brand owner, admin or marketing team member. You can also start from Import Network Pixel or Set up Meta tracking in Quick Actions on your home dashboard. [![Track ticket sales on more ad networks in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-integrations--network-pixels.png)](https://www.ticketfairy.com/embeds/posters/marketing-integrations--network-pixels.png) 6. 20 Aug 2025 New ### Bulk invoices for companies and groups You can now sell large batches of tickets and add-ons to a company or group by invoice. You can now sell large batches of tickets and add-ons to a company or group by invoice. This suits corporate bookings, sponsors and group buyers who need an invoice to pay. When the customer pays the invoice, Ticket Fairy creates a delegation so they can hand the tickets out to their people. Open your event, then Bulk Invoices, and select Create Invoice. Enter the customer's name and email, and add a company, due date and description if you need them. Select Add Item to choose tickets or add-ons, with a quantity and a unit price. Select Save Draft to finish later, or Save & Send Invoice to email it to the customer. Each invoice shows its status, such as Draft, Open or Paid. You can copy the payment link, see an activity log for each invoice, and void an invoice that should not be paid. 7. 22 Jul 2025 Improved ### Resend a single invitation One invitation can go out again without resending your whole list. You can now resend one invitation without sending it again to everyone on your list. When a guest tells you they did not get their invitation, you can help them in seconds, and your other guests do not get a second email. Open your event, then Invitations. Find the guest in the list and select Resend on their row. Confirm in the Resend Invitation? dialog. Only that guest gets the email again. Ask the guest to check their spam or junk folder too. If the email address was wrong, correct it before you resend so the invitation reaches them. [![Resend a single invitation in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-invitations--recipients.png)](https://www.ticketfairy.com/embeds/posters/marketing-invitations--recipients.png) 8. 23 May 2025 New ### Refund orders yourself From the orders table, you can now refund orders yourself, without contacting support. You can now refund an order yourself from your event's orders list. You do not need to contact support, so buyers get their money back sooner and you keep control of each refund. Open your event, then Orders. Find the order, open its menu with the three dots and select Refund. In the Refund Order dialog, check the amount and select Get authorization code. Ticket Fairy emails you a code. Open the order's menu again, select Refund Code, enter the 6-character code and select Confirm Refund. The code makes sure only you can approve the refund. Refunds are for the face value of the tickets. Service fees are not refunded. If you no longer want to refund, select Revoke to cancel the code. Refunded orders move to the Refunded tab. [![Refund orders yourself in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-order-refund--refund-order.png)](https://www.ticketfairy.com/embeds/posters/marketing-order-refund--refund-order.png) 9. 13 May 2025 Improved ### Filter orders by promotion Your orders now filter by the promotion buyers used at checkout. You can now see only the orders where a particular promotion was used. This shows you how many buyers each promotion brought in and how much discount you gave away, so you can keep the offers that work and stop the ones that do not. Open your event, then Orders. Select the filter icon, add a Promotion filter and choose the promotion. To check one code, add a Discount Code filter instead. You can combine these with other filters, such as Ticket Type or Statuses. To come back to the same list later, select Save View and give it a name. When you export, choose Export Filtered Tickets to download only the tickets from orders that match your filters. 10. 8 May 2025 New ### Send yourself a test email A test email to yourself lets you check a message before it goes to your attendees. You can now send yourself a test copy of a message before it goes to your attendees. You see the real subject line and content in your own inbox, so you can check the layout, spelling and links and fix mistakes before your customers see them. Open Messaging and open the message you are working on. Select Send me a test email. The test goes to your own email address. To check the message with your colleagues, select Send a test to others, tick the people on your team and send the test to them. Tests only go to you and your team, never to customers. You can send a test to up to 20 people at a time. For text messages, select Send me a test text instead. 11. 5 May 2025 Improved ### Find your venue faster When you search for a venue, you now get clearer results and fewer confusing matches. Finding your venue when you set up an event is now quicker and more accurate. The best matches show first, fewer unrelated places appear in the list, and part of a venue name is often enough to find it. This means fewer wrong addresses on your event page and in your buyers' tickets. When you create or edit an event, go to Venue Details and enter a venue name, an address or a city in the search box. Select the right result, and the address fields fill in for you. Check the details, then select Save Venue. If your venue is not in the results, select Can't find your venue? Enter address manually and enter the address yourself. 12. 2 May 2025 New ### Sell tickets in Hungary Events can now run in Hungary. You can now run events in Hungary. Open your event, then Edit, and go to Venue Details. Search for your venue or enter the address, and set Country to Hungary. Save your venue and create your tickets as usual. Payouts for events in Hungary follow the same timeline as other supported countries. After your event has sales, you cannot change its country, so check the venue details before you go on sale. 13. 30 Apr 2025 Improved ### Add NZBN and IRD numbers to New Zealand brands If your brand is in New Zealand, you can now add your NZBN and IRD numbers for tax purposes. If your brand is based in New Zealand, you can now add your NZBN (New Zealand Business Number) and your IRD number to your brand. These numbers then show on invoices and financial documents where New Zealand tax rules require them, so you do not need to add them by hand. Open your brand and select Edit. In the Business Details section, set Country to New Zealand. The NZBN and IRD fields then show. Enter both numbers and save your changes. Your NZBN must have 13 digits. If a number is not in the right format, the form tells you before you save. You can update the numbers at any time. 14. 28 Apr 2025 New ### Find events by their tags Tags now find and filter your events. You can now find events by the tags you give them. Tags let you group events in the way your team works, such as a recurring club night, a regional tour or a season, and then find the whole group again in one search. Open your event, then Edit, and add one or more tags in the Tags section, then save. To find tagged events, enter a tag in the search bar or use the tag filter on your events list. Every event with a matching tag shows in the results. Use the same tag on each event in a group so that your team can find them all together. 15. 17 Apr 2025 New ### Security and ID forms for attendees You can now collect security and ID information from attendees at your event with your own form. You can now collect security and ID information from attendees at the event with your own form. Your team has the answers they need at the door, and each answer is linked to the attendee's ticket. Build the security form from your event's settings, then share the form's link with your on-site team. Your team uses the link to record each attendee's details as they arrive. Every response is saved against the attendee's ticket record. You and your team can review the responses in the dashboard and follow up on any that need action. 16. 28 Mar 2025 New ### Print tickets by type All tickets of a single ticket type print in one go. You can now print every ticket of one ticket type in a single step. This helps when you prepare door lists, wristbands or printed tickets for one group, such as guests or VIPs. Open your event, then Orders, and select the printer icon above the orders table. In the Print Ticket Type Tickets dialog, choose a ticket type and select Load tickets. When the files are ready, select Print or Download next to each file, or select Download All to save them together. The printer icon shows on events where bulk printing by ticket type is turned on, for team members who can print tickets. 17. 26 Mar 2025 New ### Schedule when your event goes live You can now choose a future date and time for your event to go live, and Ticket Fairy publishes it for you at that moment. You can now choose the date and time your event goes live, and Ticket Fairy publishes it for you at that moment. You can prepare an announcement in advance and do not need to be at your computer at the exact time. Open your event and select Publish. In the Publish Event dialog, select Schedule Publish. Choose when you want the event to go live, then select Save Schedule. The event shows as Scheduled until it goes live. The time is based on the event's time zone. Ticket types set to go on sale when the event is published follow the same schedule. To change the time, select Change Schedule Publish Date. To stop it, select Cancel Schedule, or select Publish Now to go live straight away. [![Schedule when your event goes live in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-publish--schedule-publish-dialog.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-publish--schedule-publish-dialog.png) 18. 25 Mar 2025 Improved ### Filter orders by referrer Your orders list now filters by the referrer or promoter who brought in each order. You can now see every order that came from one referrer or promoter. This shows you who drives your sales, so you can reward the right people and plan where to spend your promotion effort. Open your event, then Orders. Select the filter icon, add a Referral Link filter and choose the person. You can add more filters, such as Ticket Type or Statuses, and join them with AND or OR to narrow the list further. To use the same filters again later, select Save View and give the view a name. You can then pick it from Select View on the Orders page. 19. 20 Mar 2025 Improved ### Phone number field at checkout One of your own custom fields at checkout can now ask buyers for their phone number. You can now ask buyers for a phone number as one of your own custom questions at checkout. The number is checked before the buyer can complete the order, so you get numbers that work when you need to contact people about the event. Open your event, then Settings, and go to the Custom Fields section. Select Create Custom Field. In Append to, choose Order, Ticket or Add-On. In Type, choose Phone, then enter the label and name for the field and save it. You can make the field required, and you can choose to show the answer on the buyer's ticket, on the PDF ticket or when the ticket is scanned. The number shows with the other answers in the order details. 20. 18 Mar 2025 Improved ### Payment method on every order The order details now show how each buyer paid, such as by card or OXXO. You can now see how each buyer paid, such as by card, bank transfer, OXXO or another local method. This helps you match orders to your payouts and answer buyer questions without contacting support. Open your event, then Orders. An icon on each order row shows the payment method. To see only orders paid one way, select the filter icon and add a Payment Method filter. When you export your orders to CSV, the file includes a Payment Method Type column. Where payment method display is turned on for your event, you see it in the orders list, the filters and the export. 21. 18 Mar 2025 Improved ### Reach your next event from your home page Your dashboard home page is easier to use on a computer or a phone, with a clearer layout. The dashboard home page has a new layout. The things you use most are at the top, so you can go to your next event in one click. On a phone, the page now fits the width of your phone, and you do not need to scroll sideways. The home page has two main areas, Manage Events and Manage Brands. Each has a button to create a New Event or a New Brand. Below them, Your upcoming events lists what is coming next, and Recently viewed takes you back to the events you opened last. Select View all events to see the full list. Everything that you could do on the home page before still works in the same way. If you need help, select Book now under Need help? to book an onboarding or training call. 22. 15 Mar 2025 Improved ### Shorter welcome steps for new accounts When you create an account, the welcome steps are clearer and have fewer dead ends. When you create an account, the welcome steps now ask only for what you need to create your first event and let you skip the rest. You spend less time on forms and get to selling tickets sooner. After you sign up, you are asked about your brand: the brand name, the business or legal entity name and the business address. Select Continue to save them, or select Skip for now to look around the dashboard first. You can add these details later. You need a brand before you publish your first event. You also choose how you want to receive your ticket revenue. If you only want to see how it works, you can start an event before you create an account. 23. 6 Mar 2025 New ### A support role with limited access Your customer support team members can have a role that lets them help buyers without full access. You can now add team members who answer buyer questions without giving them full access. The Customer Support role lets them look up orders and help buyers, and keeps your settings and financial details private. Open your brand, then Team, and select Add Team Member. Enter their email address, choose Customer Support - Access to Orders as the access level and send the invitation. You can also add the role on a single event from that event's Team page. If a team member also needs to check guests in at the door, choose Limited Support - Access to Orders and Check-In instead. 24. 28 Feb 2025 New ### Change a ticket's seat from the dashboard You can reassign a seat for an existing ticket without re-issuing it. You can now move a ticket to a different seat from the dashboard. When a buyer asks to sit with friends, or when you need to free a block of seats, you can change the seat in a few steps. You do not need to cancel the ticket or issue a new one. Open your event, then Orders, and open the order. On the ticket, open the menu and select Change Seat. The seat map opens. Choose an available seat and confirm. The ticket stays in the same order with the same ticket type. Only the seat changes, and the order shows the new seat straight away. 25. 5 Feb 2025 New ### Collect applications with your own forms You can collect information from customers with your own forms: add fields, share a link, review the answers and issue invitations or guest tickets from them. You can now build your own forms to collect information from people, for example applications for a guest list, a competition or a volunteer team. You then turn the people you accept into guests or buyers from the same page, with no spreadsheets. Open your event, then Forms, and select Create Form. Add the details, the content and your fields, such as text, email, radio buttons or select fields. Save the form, then use Copy Form Link or Download QR Code to share it. To review the answers, select View Submissions. For each submission you can select Accept or Decline, and then Issue Guest Tickets or Invite to Buy Tickets. You can choose the emails that applicants get when you accept or decline them. Use Export CSV to download every submission. [![Collect applications with your own forms in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-custom-forms--forms.png)](https://www.ticketfairy.com/embeds/posters/marketing-custom-forms--forms.png) 26. 24 Jan 2025 New ### Show follow-up questions only when they apply Custom fields at checkout show or hide based on the answers to earlier questions. A custom field can now show at checkout only when it is needed. For example, ask for a dietary requirement only when the buyer says they want a meal. Buyers see fewer questions, finish checkout faster and give you answers that are more useful. A condition links a custom field to an earlier field. The field shows only when the answer to the earlier field matches the value in the condition, for example when it equals, does not equal, or is greater than a value. Conditions work with text, select and checkbox-style fields. To see your fields, open your event, then Settings, and go to the Custom Fields section. When a field has a condition, its details show the earlier field, the comparison and the value under Set the condition to show the custom field. 27. 9 Jan 2025 Improved ### Edit your seat maps yourself Brand admins can now edit seat maps themselves, without asking Ticket Fairy. You can now change your own seat maps. You can add seats, rows and sections when a venue layout changes, without waiting for Ticket Fairy support, and your map stays correct right up to the event. Open your event, then Tickets, and go to Configure Seat Map. Select Edit Seat Map to open the map editor. Make your changes, fix any problems that the editor lists, then save. Your changes apply to every event that uses the same venue map, so check your other events after you save. The Edit Seat Map button shows only for accounts that have seat map editing turned on. If you do not see it, contact Ticket Fairy support. 28. 7 Jan 2025 New ### Resale fee in its own section Your event's resale fee now sits in its own section of the additional charges. Resale fees now have their own place among your event's additional charges. This makes them easier to find, and you can see the resale fee apart from your other fees. Any resale fee that was already set up stays the same. To let buyers resell their tickets, open your event, then Tickets, and go to Anti-Scalping/Fraud Settings. Edit the settings and turn on Ticket resale. Sellers pay a resale fee of 10% of the price they paid for the ticket. Events in India have no resale fee. You can turn on add-on resale in the same place. To see your resale activity, open your event, then Performance, and select the Ticket Resale tab. 29. 3 Jan 2025 New ### Sell tickets in Kenya and Brazil Events in Kenya (KES) and Brazil (BRL) get full local payment support. You can now run events in Kenya and Brazil with full local payment support. Buyers pay in Kenyan shillings (KES) or Brazilian reais (BRL) with payment methods they already use, so fewer buyers drop out at checkout. Choose Kenya or Brazil as the country when you create your brand, or open your brand and update its details. Enter your local bank details when you set up payouts. Payouts in Kenya and Brazil follow the same schedule as the other countries that Ticket Fairy supports. ## 2024 1. 31 Dec 2024 New ### Six more places to sell tickets and get paid Selling tickets and getting paid now works in Japan, Sint Maarten, Hong Kong, Bali (USD), Mauritius and Fiji. You can now sell tickets and receive your payouts in six more places: Japan, Sint Maarten, Hong Kong, Bali (in US dollars), Mauritius and Fiji. If you run events in these places, buyers pay in a way they know and you are paid in the right place. Choose the country when you create your brand, or open your brand and update its details. When you set up payouts, enter the bank details for your account in that country. For events in Bali, tickets are sold and paid out in US dollars. 2. 26 Dec 2024 Improved ### An easier-to-read dashboard Clearer text and colors and more even spacing make your dashboard easier to read. Your Ticket Fairy dashboard has a new look. The text is easier to read, the colors are clearer and the spacing is the same on every page. You can find information faster and make fewer mistakes when you work quickly. You do not need to do anything. Every page, menu and button is in the same place as before, and all your links and bookmarks still work. Your events, orders and settings do not change. The update applies to the whole dashboard, on computers and on phones, so your team sees the same layout wherever they work. 3. 18 Dec 2024 Improved ### Phone numbers in your customer export You get each customer's phone number in its own column when you export your customers to CSV. Your brand's customer export now includes each customer's phone number. You can use it for text message campaigns, for calls before the event and to keep your own contact lists up to date. Open your brand, then Customers, and export the list. The CSV file now has a Phone Number column next to the name, email address, location and spending columns. It also shows whether each customer agreed to receive email and SMS marketing from your brand. The Phone Number column is always in the file, even when a customer did not give a number. Their cell is empty. This keeps the columns in the same place every time, so templates and imports that use the file keep working. 4. 25 Nov 2024 Improved ### Ticket type badges A badge such as Selling fast on a ticket type lets buyers know when to act. You can now add a short badge to a ticket type, such as "Selling fast" or "Almost gone". Buyers see the badge next to the ticket type when they choose their tickets. It tells them when to act, which can help you sell more. Open your event, then Tickets, and create or edit a ticket type. In Show badge on ticket type, choose a badge from the list. The choices include Almost gone, High demand, In demand, Limited stock, Limited time, Running low, Selling fast, Selling out, 5% left, 10% left and 15% left. Save the ticket type. Each badge comes from the same list, so your ticket types look the same across all your events. To remove a badge, choose No badge. 5. 13 Nov 2024 Improved ### Collect phone numbers at pre-registration Your pre-registration page collects phone numbers, and you see them in the dashboard. Your pre-registration page now asks people for their phone number. You can reach your most interested fans by text message as well as email when tickets go on sale, and you have another way to contact them if an email is missed. Phone numbers that people enter when they sign up are shown next to their names. Open your event, then Performance, and select the Pre-Registration tab. The table lists each customer with their phone number, the tickets they requested, the points they earned and the date they signed up. The form checks each phone number when it is sent, so numbers that are not valid are not accepted. 6. 6 Nov 2024 Improved ### Give guests add-ons in the same CSV upload One CSV file uploads guest tickets and gives each guest add-ons. When you upload a list of guests, you can now give each guest add-ons, such as camping or a VIP upgrade, in the same file. You do not need to issue the add-ons one by one after the upload. Open your event, then Guest Tickets, and select Upload CSV. Select Download Template to get a file with the correct columns: First Name, Last Name, Email Address, Number of Tickets in Total, Type of Ticket, Attach Add-Ons and Notes. In the Attach Add-Ons column, enter the name of each add-on for that guest. Separate two or more add-ons with commas. Then upload the file and select Issue Tickets. The add-on names must match the names of the add-ons on your event. The Attach Add-Ons column is optional, so you can leave it empty for guests who do not need an add-on. 7. 29 Oct 2024 Improved ### See the best image size as you upload The recommended image size now shows next to the flyer and background image uploads. When you upload images for your event, the dashboard now shows the best size for each one next to the upload box. Your flyer and background images look sharp and are not cropped in odd places on the event page, and you do not need to look up the sizes first. Open your event, then Edit, and go to the images. The flyer upload shows the recommended size of 1200 x 1600 pixels. The background image upload shows 1920 x 1080 pixels. The social sharing image shows 1200 x 630 pixels. An image that matches the recommended size gives the best result on both phones and computers, so buyers see your event the way you designed it. 8. 24 Oct 2024 Improved ### A shorter sign-up for new event organizers Sign-up now asks for fewer fields at the start and has clearer steps. New event organizers can now create a Ticket Fairy account in fewer steps. The form asks only for what is needed to get started. You can explore the dashboard and set up the rest when you are ready. It is free to start, and you do not need a credit card. On the sign-up page, choose what best describes you: you organize or promote events, or you run or manage a venue. Then sign up with your email address or with Google. Enter the code that we send to your email, then enter your name and a password. Next, you are asked for your brand details. You can select Skip for now and add them later. You need a brand before you publish your first event. If you only want to buy tickets, the sign-up page sends you to ticketfairy.com instead. [![A shorter sign-up for new event organizers in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-sign-up--create-your-account.png)](https://www.ticketfairy.com/embeds/posters/marketing-sign-up--create-your-account.png) 9. 25 Sep 2024 New ### Sign in with Google Your Google account signs you in to the dashboard, without a separate password. You can now sign in to your Ticket Fairy dashboard with your Google account. You do not need to remember another password, and sign-in is faster on every device you use. On the login page, select Sign in with Google and choose your Google account. New event organizers can also select Sign in with Google on the sign-up page to create an account. If no Ticket Fairy account is linked to that Google account, you see a message that asks you to sign in with your email address and password instead. To stop using Google sign-in, open Account Settings and select Disconnect Google Account. After that, you sign in with your email address and password. 10. 23 Sep 2024 New ### Connect your own tools with API keys You can create and manage API keys so your own tools and scripts can use your Ticket Fairy data. You can now connect your own tools and scripts to your Ticket Fairy data. You can automate reports, feed sales figures into other systems and build your own integrations, with no manual exports. Open Account Settings and go to Personal Access Tokens. Select New Personal Access Token, enter a name that you will recognize later, choose how long it stays valid and select Create token. Copy the token straight away, because it is not shown again. The same page also has an API key for Ticket Fairy's event APIs and a webhook API key for services such as Zapier. Each token has the same permissions as your dashboard account. You can revoke a token at any time from the list, and this does not change your password or your other tokens. [![Connect your own tools with API keys in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-developer-access--api-keys.png)](https://www.ticketfairy.com/embeds/posters/marketing-developer-access--api-keys.png) 11. 18 Sep 2024 New ### Register ticket holders with MyCashless as they buy If your event uses MyCashless for cashless payments, Ticket Fairy can now register your tickets with MyCashless as people buy. If your event uses MyCashless for cashless payments on site, Ticket Fairy can now send your ticket holders to MyCashless as they buy. Each ticket, and each add-on that you link, is registered with MyCashless, so the attendee's cashless account is ready when they arrive. Our team sets up the connection for your event with the details from your MyCashless account. After that, tickets and linked add-ons are sent to MyCashless automatically after each purchase. You do not need to export or upload any lists. Contact your Ticket Fairy account manager or support to connect MyCashless to an event. Tell them which add-ons, such as drink or food credit, you want to link. 12. 10 Sep 2024 New ### See which Facebook ads sell tickets You can connect a Facebook Pixel to see which visits to your event page lead to sales, and use that data in your ad campaigns. You can now connect your Meta (Facebook) Pixel to your event. The pixel records the visits, checkouts and purchases that come from your ads, so Meta can show your ads to people who are likely to buy and you can see which ads sell tickets. Open your event, then Settings, and go to the Advanced Options section. Under Meta Pixels, select Import Meta Pixel and choose a pixel from your Meta ad account, or create a new pixel. Then select Save Advanced Options. You can also add a pixel for your whole brand so it applies to all your events. When a brand pixel is set, the event's Advanced Options section tells you, and you can view the brand pixel from that section. [![See which Facebook ads sell tickets in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-integrations--meta-pixel-selected.png)](https://www.ticketfairy.com/embeds/posters/marketing-integrations--meta-pixel-selected.png) 13. 6 Aug 2024 Improved ### Customer locations in your export When you export your brand's customers to CSV, the file shows where each customer is based. Your brand's customer export now shows where each customer is based. You can use it to plan events in new cities, target ads to the right areas and send messages to people who live near your next venue. Open your brand, then Customers, and export the list. The CSV file now includes City, Country and Country Code columns next to each customer's name, email address and spending figures. Location comes from the details each customer gave when they bought tickets or from their account. 14. 5 Aug 2024 Improved ### Limit uses for each promo code Each individual promo code can have its own use limit, on top of overall promotion limits. You can now limit how many times each promo code can be used. This helps when you give different codes to different partners, influencers or groups: each one gets a fixed number of uses, and one popular code cannot use up the whole promotion. Open your event, then Promotions, and create or edit a promotion. Add your codes under Promo codes. To set the same limit for each code across every ticket type, turn on Promo codes have a set number of uses across all ticket types and enter the number. To set a limit for each ticket type instead, enter a number in Quantity limit per code per ticket type. When a code reaches its limit, buyers can no longer use it. The other codes in the promotion keep working until they reach their own limits. 15. 17 Jul 2024 Improved ### Revenue by currency The events page shows the revenue for each currency on its own, instead of added together. When an event sells in more than one currency, your revenue is now shown for each currency on its own. Figures are no longer added together into one total, so every amount you see is correct for its currency. On the events list and brand pages, each currency has its own revenue figure. Open your event, then Tickets, to see ticket sales. When the event has more than one currency, use the currency switch above the table to see the figures for each one. The Customers page for your brand also shows revenue for each currency. Ticket Fairy does not convert between currencies. Each amount is what buyers paid in that currency. 16. 8 Jul 2024 New ### Collect the details you need at checkout Custom fields ask buyers for any information you need at checkout, once per order, for each ticket or for each add-on. You can now ask buyers for any extra information you need at checkout, such as a dietary need, a T-shirt size or an emergency contact. The answers are saved with the order, so you have them before the event and do not need to chase buyers afterwards. Open your event, then Settings, and go to the Custom Fields section. Select Create Custom Field. Choose whether the question is asked once per order, once per ticket or once per add-on. Enter a label and a name, choose the field type and decide if it is required. The types are text, text area, phone, radio buttons, select, multiple select and image. You can also choose to show the answer on the buyer's ticket, on the PDF ticket or at scan time, and whether buyers can change their answer later. [![Collect the details you need at checkout in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-checkout-customisation--custom-fields.png)](https://www.ticketfairy.com/embeds/posters/marketing-checkout-customisation--custom-fields.png) 17. 24 Jun 2024 New ### See how many customers agreed to hear from you Each brand and event shows how many customers agreed to your email and SMS marketing. You can now see how many of your customers have agreed to receive your marketing, with email and SMS counted separately. This shows you how many people you can reach on each channel before you plan a campaign or an on-sale announcement. The opt-in figures are on your brand and event pages, so you can compare how each channel grows over time. You can also download the details for each customer. Open your brand, then Customers, and export the list. The CSV file has a Brand Opt-In column for email and a Brand SMS Opt-In column for text messages. When you send a message from Messaging, you can choose opted-in ticket holders as the audience, so only people who agreed hear from you. 18. 4 Jun 2024 Improved ### Clearer invitations for new team members New team members now get a clearer invitation email when you add them to a brand or event. The email that goes to a new team member is now clearer. It says who invited them and which team they are joining, and it has one link to accept. It is easier to read on a phone, and it is less likely to land in a spam folder. To invite a team member, open your brand or event, then Team, and select Add Team Member. Enter one or more email addresses, choose a Permission level and select Send Invitation. The new team member opens the email and accepts. If they do not have an account yet, they create one. If they do, they log in. Door staff get a version of the email that tells them how to download the check-in app. If an invitation link no longer works, send a new invitation from the Team page. 19. 15 May 2024 New ### Give partners specific tickets to hand out You can delegate access to specific tickets, not just whole events. You can now give a partner, sponsor or promoter their own allocation of tickets to hand out. They issue and manage only the tickets you give them, and they do not see the rest of your event. Open your event, then Delegations, and select Create Delegation. Enter a Delegation Name for the person or group. In Ticket Types, add each ticket type they can issue, choose whether it goes out as a guest ticket or an invitation, and enter the quantity and email template. Save, then use Manage Access to add the people who can use the delegation. Copy the access link and send it to them. You can change a delegation's limits later or delete it. The dashboard asks you to confirm each change first. 20. 15 May 2024 Improved ### Sell tables in more than one currency Table ticket types now sell in more than one currency, as regular tickets do. Table ticket types now work with events that sell in more than one currency. Buyers who book a table can pay in the currency they choose, in the same way as buyers of regular tickets. First, turn on additional currencies for the event. Open your event, then Settings, turn on This event has additional currencies and add each currency. Then open each table ticket type and enter a price for every currency. Tables also need a guest price for each currency. The table ticket type cannot be saved until every currency has both prices. The revenue from each currency is shown separately in your reports. 21. 15 Apr 2024 New ### Issue extra guest tickets when stock runs low When you need to, you can issue more guest tickets than a ticket type has left, once you confirm the override. Sometimes you need to issue more tickets than are left, for example for extra guests or crew. Ticket Fairy now checks the remaining stock before tickets are issued, and lets an Admin or Owner go past it on purpose. This stops you from overselling by mistake. Open your event, then Guest Tickets. When you issue tickets with Send Guest Tickets or Upload CSV and the remaining stock for that ticket type is too low, you see a warning. To continue, turn on Override stock levels, then confirm in the Confirm Stock Override dialog. Only an Admin or Owner can turn on Override stock levels. Other team members see a message that asks them to contact an Admin or Owner. 22. 22 Mar 2024 New ### See your best customers and who comes back The new Customers section shows every attendee with their loyalty, how often they come back, their lifetime revenue and their revenue impact across your events. Every person who has bought tickets from your brand is now in one list. You can see who spends the most, who comes back event after event and who brings in new buyers, so you can reward your best fans and plan outreach from real figures. Open your brand, then Customers. The table shows each customer's revenue, number of events, number of tickets, referred revenue, referred tickets, referral clicks and revenue impact. Select a column heading to sort by it, or use Search customer to find a customer. Select a customer to open their details, their orders and their notes. Revenue impact adds together what a customer spent and the sales they referred to you. Use the export button to download the list as a CSV file. [![See your best customers and who comes back in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-customers--customer-list.png)](https://www.ticketfairy.com/embeds/posters/marketing-customers--customer-list.png) 23. 20 Mar 2024 New ### Sell one event in more than one currency You can sell tickets to one event in more than one currency, and see your sales for each currency. You can now sell tickets to one event in more than one currency. International buyers can pay in the currency they know, which removes a reason to leave checkout. Your sales reports show the revenue for each currency separately, with no automatic conversion. Open your event, then Settings. Turn on This event has additional currencies, then select Add Additional Currency. Choose the currency and the payment method to use for it, and save. Next, open each ticket type and enter a price for every currency. The ticket type cannot be saved until each currency has a price. At checkout, buyers choose the currency they want to pay in. You can add more than one additional currency to an event. 24. 14 Feb 2024 New ### ID check tab for orders Every order that is waiting for ID verification sits in its own tab. When your event asks buyers to verify their ID, the orders that are still waiting now have their own tab. You can see at a glance who has not finished verification and deal with each order before the event. Open your event, then Orders, and select the Needs Verification tab. Each order has three actions. Capture & verify takes the payment, marks the order paid and issues the tickets without the ID check. Resend verification emails the buyer a new link to finish their ID check. Cancel & release hold cancels the order and releases the hold on the buyer's card, so no money is taken. Each action asks you to confirm first. Capture and cancel cannot be undone. [![ID check tab for orders in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-verification.png)](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-verification.png) 25. 8 Feb 2024 New ### Pre-registration traffic sources The sign-ups on your pre-registration page show where they came from. You can now see how people find your pre-registration page before tickets go on sale. This shows you which campaigns and links bring in sign-ups, so you can put your marketing budget where it works before the on-sale date. Open your event, then Traffic. At the top of the page, select Pre-Registration Traffic instead of Overall Traffic. The All tab shows every report together. The other tabs show Views, Conversions, Locations, Languages, Devices and Referrer URL one at a time. Use Filter by date to look at one campaign period. When the page has only a few visits, a notice tells you that the conversion figures may not be accurate yet. 26. 30 Jan 2024 New ### See who changed what on your events and brands A chronological log shows the changes made to events and brands. Ticket Fairy keeps a record of the changes made to your brands and events. Each entry shows who made the change, what they changed and when, so your team always has an answer to the question "who changed this?". The log helps you trace the history of a setting, for example a ticket price or a sale date, and find out what happened before a buyer or teammate got in touch. You can filter the entries by the type of change or by team member. The log includes the changes your teammates make and the changes made by automatic actions, so you can follow the whole history even when several people manage the same event. 27. 23 Jan 2024 New ### Bulk refunds through our support team Ticket Fairy's support team can now refund many of your orders at once. When an event is canceled or many orders need a refund, Ticket Fairy's support team can now refund them all in one go. You do not have to refund each order yourself, which saves your team hours of work after a cancellation. To ask for a bulk refund, contact your Ticket Fairy account manager or client support. Tell them which event, and which orders or ticket types, you want to refund. The team checks the list with you and processes the refunds together. You can still refund a single order yourself. Open your event, then Statistics, then Orders, open the order and select the refund option. For security, Ticket Fairy emails you an authorization code to confirm the refund. Refunds are for the face value of the tickets and do not include service fees. ## 2023 1. 31 Dec 2023 New ### Sell tickets in more countries Ticket sales and payments now work in the Czech Republic, Greece (EUR & USD), Singapore, Turkey, Morocco (EUR) and Indonesia (Xendit/IDR), and in the US regions Phoenix, San Diego and Boise. In 2023 Ticket Fairy added more countries where you can sell tickets and take payments: the Czech Republic, Greece in euros or US dollars, Singapore, Turkey, Morocco in euros, and Indonesia in rupiah through Xendit. More event organizers can now sell in their own country and currency. To sell in one of these countries, choose it when you create your brand. Your brand's country decides which currencies and payout options you can use for its events. Brands in Indonesia connect their own Xendit account from the brand's Payments page. Ticket Fairy also added Phoenix, San Diego and Boise as supported regions in the United States. 2. 13 Dec 2023 New ### Create one invitation link to share anywhere A shareable invitation link for an event takes one step to create. You can now create an invitation link and share it wherever you want, in a message, a group chat or on social media. Guests who open the link go straight to the tickets you chose for them, and you do not need to send each person an email invitation first. Open your event, then Interact, then Invitations, and choose the Links tab. Select Create Invitation Link. Enter a description, choose the ticket types, or a hidden ticket type to unlock, and set the Maximum number of tickets and the Maximum number of transactions. Select Create. The Invitation Links table shows each link with its limits. Select Copy Link to copy it and share it. The transaction limit decides how many times guests can buy with the link, so you can make a link for one guest or for a whole group. [![Create one invitation link to share anywhere in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-invitation-links--links.png)](https://www.ticketfairy.com/embeds/posters/marketing-invitation-links--links.png) 3. 6 Dec 2023 Improved ### Play YouTube Shorts on your event page YouTube Shorts embed directly in event-page descriptions. You can now add YouTube Shorts to your event description. A short teaser video from the artist or last year's event plays right on the event page, so buyers can watch it without leaving the page and are more likely to buy. Open your event, then Edit, then Details, and go to the description editor. Use the editor's media option and paste the link to the YouTube Short. The editor adds the video as a player in the description. Save your changes. The Short appears in the event description where you placed it. You can also add regular YouTube videos in the same way, and you can remove a video at any time from the editor. 4. 17 Nov 2023 New ### Promoter discount links You can give each promoter a link that tracks their sales and gives their buyers a discount. A promoter's link can now give buyers a discount automatically. Buyers who open the link get the discount at checkout without entering a code, and the sale is still credited to the promoter. This makes each promoter's offer easier to use and helps them sell more. First, open your event, then Marketing, then Promotions, and create the promo code you want the promoter to offer. Then contact your Ticket Fairy account manager or client support with the promoter's name and the promo code. The team links the code to that promoter's link for your event. Only buyers who use that promoter's link get the discount, so each promoter can have their own offer. The sale still counts toward the promoter, the same as any other sale through their link. The team can turn the discount off again when your offer ends. 5. 15 Nov 2023 New ### Set a venue for each ticket type Ticket types in the same event can each have their own venue. Each ticket type can now have its own venue. You can run one event across more than one location, for example a main show in one building and an after-party in another, and each buyer knows where to go with their ticket. Open your event, then Edit, then Tickets, and open the ticket type. Turn on The ticket type has a different venue, then enter the Venue name and the city, along with the other venue details. Save the ticket type. Buyers of that ticket type see the venue where they can enter, instead of the main event venue. Ticket types without this option keep using the event venue. You can set a different venue on as many ticket types as you need. 6. 31 Oct 2023 New ### Take rupiah payments through your own Xendit account Indonesian brands can now connect their Xendit account to take payments in IDR. Brands in Indonesia can now connect their own Xendit account and take payments in Indonesian rupiah (IDR). Buyers pay with the local payment methods that Xendit supports, and the money from ticket sales reaches your account as tickets sell. Open your brand, then Edit, then Payments, and select Connect Xendit Account. Enter the email address of the Xendit account owner and select Send Xendit invite. The owner then completes the setup in Xendit. Only the brand owner can connect a Xendit account. New events under the brand use the connected account as their payment method by default. Events that you created before you connected the account keep their current setup. You can open your Xendit dashboard from the same page with Go to Xendit Dashboard. 7. 11 Oct 2023 New ### A Permissions page for your team The Permissions page sets what each team member can do. You can see and manage everyone who has access to your brand from a single page. This makes it easy to keep access up to date as people join and leave your team, and to give each person only the access they need. Open your brand, then Edit, then Team. The Team Members table lists each person with their role and status. Select Edit to change a person's role, or Remove to take away their access. Pending invitations appear in the Invitations table, where you can resend them. To add people, select Add Team Member, enter one or more email addresses and choose a role. Roles include Administrator, Stats, Promoter, Curator, Customer Support and Door Staff, and each role describes what the person can do. 8. 11 Oct 2023 New ### Act on every order waiting for an ID check You can see and act on every order waiting for an ID check in the Needs Verification tab of your event's orders. You can now see every order that is waiting for an ID check on the Needs Verification tab. Your team sees which buyers still need to verify, and can act on each order without contacting support. Open your event, then Statistics, then Orders, and select the Needs Verification tab. It lists every order where the buyer has not completed the ID check yet. Open the menu on an order to choose what happens next. Select Resend verification to email the buyer a new link to complete the check. Select Capture & verify to take the payment and issue the tickets without the check. You can also cancel the order, which releases the hold on the buyer's card with no charge. Capture and cancel ask you to confirm and cannot be undone. 9. 27 Sep 2023 New ### Let groups pick their table on your seat map Tables sell on your seat map, so groups can pick the table they want. You can now sell tables as well as seats on your seat map. Groups book a whole table at once and pick the exact table they want, which suits dinners, galas, clubs and VIP areas. Open your event, then Edit, then Tickets, and select Create Table Type. Enter the name, price and other details for the table type and save it. Then turn on Seat Maps in your event's Settings and connect the table type to the tables on your map. Buyers choose a table on the seat map at checkout. You can also send a table as a guest ticket: on the Guest Tickets page, the Ticket/Table Type field lets you pick a table type. You can deactivate a table type at any time to take it off sale. 10. 26 Sep 2023 New ### Public pages for your venues The content of your venues' public pages is yours to manage. Your brand now has a Venues page where you manage the content on the public pages of your venues. Buyers who look up your venue find clear, current information about how to get there and what to expect. Open your brand, then Venues, and open a venue. In Page content, select Add a section. Enter a heading, such as Getting here, The rooms or Accessibility, and the text you want buyers to read. Use Move up and Move down to set the order in which the sections appear on the public page. To keep working on a section without showing it, turn off On the page. If a teammate saves a change to the same section while you edit it, you see their change before you save yours, so neither of you loses your work. 11. 22 Sep 2023 Improved ### Guided brand setup Setting up a brand now guides you step by step, from your brand details to choosing how you get paid. Setting up a new brand is now a short series of guided steps. You go from sign-up to a brand that is ready to sell tickets faster, and you decide early how you get paid. In the Create your brand step, enter your Brand Name, your Business/Legal entity name and your business address, then select Continue. In the Payout mode step, choose Paid out after your event, where funds usually arrive 10 to 15 business days after the event with nothing to set up, or Before your event, as tickets sell, where you connect your own Stripe or Xendit account. Where there are chargebacks or cancellations, funds paid out after your event can be held for the chargeback window. Some fields let you select Skip for now and finish them later. After the brand is ready, invite your teammates from the brand's Team page and give each person the role they need. 12. 20 Sep 2023 New ### Verify your brand to send messages and invitations Once your brand is verified, you can use features such as Messaging and Invitations. Ticket Fairy now verifies brands before they can use features such as Messaging and Invitations. This protects your buyers and your sender reputation, because only confirmed event organizers can send messages and invitations to large audiences. When your brand is verified, you can use the features that need it, such as Messaging and Invitations under Interact in your event menu. Until then, those items show as unavailable. When you select one, a message tells you that the feature is only for verified brands. To get your brand verified, contact your account manager or Ticket Fairy client support. The team checks your brand details and turns verification on for you. 13. 11 Sep 2023 New ### A Payments page for each brand Each brand now has its own Payments page, where you choose how the brand gets paid. Each brand now has its own Payments page, where you choose how the brand takes card payments and how you get paid. You manage it once for the brand, and the setting applies to the brand's new events. Open your brand, then Edit, then Payments. Here you can connect your own Stripe account, or a Xendit account for brands in Indonesia, so that ticket money reaches you as tickets sell. If you do not connect an account, payouts arrive after your event. You can open the page with a brand owner or admin role. Only the brand owner can connect an external payment account. To see payment plans and payouts for one event, open that event's Payments page. 14. 31 Aug 2023 New ### Message pre-registered and waiting-list fans You can message fans who pre-registered or joined a waiting list, even before they have an order. You can now email fans who signed up for pre-registration or joined a waiting list, even before they have a ticket. Tell them when tickets go on sale, share a pre-sale link, or keep them interested while they wait. Open your event, then Interact, then Messaging. In Audience, choose Pre-registered customers or Waiting list members. To reach only the fans who have not bought yet, choose Pre-registered customers without orders or Waiting list members without orders. Enter the subject and message, then send the email or schedule it. Use Send test to check the email in your own inbox first. You can also start from one of your email templates. 15. 30 Aug 2023 New ### Give guests a specific seat Guest tickets can include specific seat assignments. You can now send guest tickets for specific seats on a seated event. Your VIPs, artists and partners get the exact seats you choose, and those seats are taken off sale like any other sold seat. Open your event, then Interact, then Guest Tickets, and select Send Guest Tickets. Choose the Tickets on the Map tab and select the seats on the seat map. Enter the first name, last name and email address for each seat, or use Copy details to all when one person gets all the seats. Then send the tickets. Each guest gets a ticket that shows their seat, the same as a ticket bought on the seat map. You can also attach add-ons to the seats before you send them. 16. 17 Jul 2023 New ### Hive integration Your brand connects to the Hive marketing platform. You can now connect your brand to Hive. Your buyers' email sign-ups and completed orders go to your Hive account, so you can build Hive campaigns from real purchase activity across your events. Open your brand, then Integrations. On the Hive card, enter your Hive account ID and save. Then email Hive at hello@hive.co and ask them to whitelist Ticket Fairy on your account, so that data can reach Hive. To send an event's buyers to a specific Hive segment, open the event, then Edit, then Settings, and enter the segment in Hive Segment for this event under Advanced Options. To turn Hive off for the brand, clear the account ID and save. [![Hive integration in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-brand-integrations--hive.png)](https://www.ticketfairy.com/embeds/posters/marketing-brand-integrations--hive.png) 17. 10 Jul 2023 New ### Send emails and invitations at the right moment You can now schedule emails and invitations to go out at a time you choose. You can now prepare an email or an invitation and choose when it goes out. You plan your announcements ahead of time, they go out at the best moment for your audience, and you do not need to be at your computer when they go. To schedule an email, open your event, then Interact, then Messaging. Choose the audience, enter the subject and message, then select Schedule Email and pick the date and time. To schedule an invitation, open Interact, then Invitations, prepare the invitation and select Schedule. Scheduled emails appear in the Scheduled Emails table, with who scheduled them and when they go out. Scheduled invitations appear under Scheduled invitations. You can delete a scheduled message before it is sent. The time you pick is based on the event's time zone. [![Send emails and invitations at the right moment in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-invitations--scheduled.png)](https://www.ticketfairy.com/embeds/posters/marketing-invitations--scheduled.png) 18. 4 Jul 2023 New ### Track your events with Google Analytics 4 You can add a GA4 measurement ID to your events to track them in Google Analytics 4. You can now connect Google Analytics 4 to your event. You see how buyers find your event page and how many of them go on to buy, in the Google Analytics account you already use. Open your event, then Edit, then Settings. In the Advanced Options section, enter your GA4 ID in the Google Analytics Measurement ID field and save. The ID usually starts with G-. You can also add a measurement ID once for the whole brand, in the brand's advanced options. If the brand already has the same ID, you do not need to add it again to the event, and the event form tells you so. Your existing Google Analytics Tracking ID can stay in place next to the new one. 19. 12 Jun 2023 Improved ### Find brands quickly by name Entering part of a brand's name finds it, which is much faster when you have many brands. Choosing a brand is now faster when you manage many brands. Instead of scrolling through a long list, you enter part of the brand name and pick it from the matching results. When you create or edit an event, go to the Brand field and start to enter the brand name. Matching brands appear as you enter the name. Select the one you want. To start again, clear the field and enter a new name. This helps agencies, promoters and venue groups who work across many brands pick the right one without mistakes. 20. 9 May 2023 New ### Ask buyers to verify their ID Attendees can now verify their identity with a new ID check that uses a government ID and a selfie. You can now ask ticket buyers to prove who they are with a government photo ID before their order is confirmed. This helps you stop resale fraud and meet the ID rules of your venue or event. When ID verification is on for your event, buyers get a link to complete the check after they order. Their card is held, not charged, until the check is complete. Open your event, then Statistics, then Orders, and select the Needs Verification tab to see orders that are waiting. From each order you can use Resend verification to send the buyer a new link. You can use Capture & verify to take the payment and issue the tickets without the check, or cancel the order to release the hold. Capture and cancel cannot be undone. 21. 24 Apr 2023 New ### Limit tickets per waiting-list sign-up Each waiting-list sign-up can request only as many tickets as you allow. You can now limit how many tickets one person can ask for on a waiting list. When tickets come back on sale, more fans get a fair chance, and one person cannot take a large part of the released tickets. Open your event, then Edit, then Tickets, and open the ticket type. Turn on Set custom maximum quantity for waiting list and enter the number in Maximum tickets for waiting list. Save the ticket type. The limit applies to that ticket type only, so you can set different limits for different ticket types. To remove the limit, turn the option off. 22. 11 Apr 2023 New ### Take payments through your own Standard Stripe account You can now connect a Standard Stripe account as well as Express, with full access to your own Stripe dashboard. You can now connect your own Stripe account to your brand and take payments through it. The money from ticket sales goes to your Stripe account as tickets sell, instead of being paid out after the event, and you keep using the Stripe dashboard you already know. Open your brand, then Edit, then Payments. In the payment method section, select Connect Stripe Account and follow the Stripe steps. When you finish, the page confirms that the account is connected. Only the brand owner can connect a Stripe account. New events under this brand use the connected account by default. Events that already exist keep their current setup, and you can use Connect Stripe Account to Events to move them. [![Take payments through your own Standard Stripe account in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-brand-payments--connected-payment-methods.png)](https://www.ticketfairy.com/embeds/posters/marketing-brand-payments--connected-payment-methods.png) 23. 9 Apr 2023 New ### Reward fans for following you on TikTok Fans earn points for following you on TikTok when they pre-register. You can now reward fans for following you on TikTok during pre-registration. This helps you grow your TikTok audience before tickets go on sale, while fans earn points toward your pre-registration prizes. Open your event, then Edit, then Pre-Registration. In the Pre-Registration Actions section, turn on Follow on TikTok. Enter the number of points a fan gets for the action, and enter the URL of your TikTok profile. Save your changes. Fans who sign up see the TikTok action next to the other actions you turned on, such as following you on Instagram or sharing their personal link. The points they collect count toward the prizes you set in Pre-Registration Prizes. 24. 23 Mar 2023 New ### Print box-office tickets from the dashboard The tickets of a box-office order download as a PDF for your ticket printer. You can now download the tickets of a box-office order as a PDF, ready for a ticket printer. Buyers at the door get a physical ticket, and your team can print it again if a ticket is lost. Open your event, then Statistics, then Orders, and open the order. Select Download for Ticket Printer. The PDF downloads to your device, and you can print it from your device. If the buyer also wants the tickets by email, select Resend tickets in the same order. The PDF is useful for your own records too, for example when you check box-office sales at the end of a shift. 25. 23 Mar 2023 New ### Let partners issue their share of your tickets Partners, sponsors, artists or team members can issue a limited number of tickets for your event from the Delegations section. You can now let other people issue a limited number of tickets for your event on your behalf. A partner, sponsor, artist or team member can send their own guest tickets or invitations, and you control how many they can give out. Open your event, then Interact, then Delegations, and select Create Delegation. Enter a Delegation Name for the person or group. Under Ticket Types, add each ticket type they can use, choose Guest Ticket or Invitation, set the quantity and choose an email template. Then add the people who get access and select Save. Use Copy access link to share the link with each person. You can change a delegation's limit later, manage who has access with Manage Access, or delete the delegation. Each delegation can issue only the ticket types and quantities you gave it. 26. 23 Feb 2023 Improved ### Start comedy shows with defaults that suit them Comedy Show is now an event type, with venue and ticket defaults that suit comedy. You can now set Comedy Show as the type of your event. Stand-up nights, improv shows and comedy tours get the right label, so buyers who look for comedy can find them. Open your event, then Edit, then Details, and choose Comedy Show in the Event Type field. You can also choose it when you create a new event. The event type also decides which planning tools Ticket Fairy suggests for your event. Comedy shows are grouped with concerts, club shows and festivals, so you get the tools made for live shows. You can change the event type at any time. 27. 20 Feb 2023 Improved ### Manage many invitations at once You can now select several invitations at once, delete or resend a single one, and add each guest's company. Predefined invitations now give you more control over each invitation after you send it. You can manage a long list of reserved seats and guests without starting again when plans change. Open your event, then Interact, then Predefined Invitations. In the Recipients table, each row shows the seat, the recipient email, the promoter and the status. Use Resend to send the invitation again, Copy to copy its link and share it yourself, or Delete to cancel it and free the seats. Each action asks you to confirm first. When you group seats into channels, you can edit or delete a channel, withdraw an invitation that was sent for it, or resend it. Changes to one row do not affect the other invitations on the list. 28. 9 Feb 2023 New ### Mailchimp integration You can connect Mailchimp so your ticket buyers and newsletter sign-ups join your Mailchimp audience. You can now connect Mailchimp to your brand so your ticket buyers and newsletter sign-ups go into your Mailchimp audience. Your email lists stay up to date and you do not have to export and import files. Open your brand, then Integrations. On the Mailchimp card, select Connect and sign in to Mailchimp, or use an API key instead. Then choose the Mailchimp audience that your contacts join. You can choose to add buyers after purchase, add newsletter sign-ups from checkout, and send purchase data so Mailchimp can show the sales your campaigns drove. The card shows when the last sync happened. If the connection stops working, the card shows Needs attention and a Reconnect button. [![Mailchimp integration in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-platform--connect-provider.png)](https://www.ticketfairy.com/embeds/posters/marketing-platform--connect-provider.png) 29. 9 Feb 2023 New ### Export your customers to CSV Your full customer list downloads as a CSV with one click. You can now download your brand's full customer list as a CSV file. You can use it to plan campaigns, check your top buyers or bring your audience into other tools you use. Open your brand, then Customers, and select Export above the customers table. The file downloads to your computer when it is ready. The file includes each customer's name, email address, phone number, city and country, revenue, tickets purchased, events attended, referral results, and whether they opted in to brand emails and SMS. The export includes all customers of the brand. You need a brand owner or admin role to export. 30. 7 Feb 2023 New ### Reserved seats and personal invitations for VIPs You can reserve seats for VIPs, press and partners on a seated event and send each guest a personal invitation. You can now reserve specific seats for named guests on a seated event and send each guest a personal invitation for their seat. VIPs, press and partners get the exact seats you chose for them, and no buyer can buy those seats. Open your event, then Interact, then Predefined Invitations. Select the seats on the seat map, enter the guest's email in Recipient Email, choose a promoter if you want to credit one, and select Send. The guest gets an invitation to claim the seats. The Recipients table shows each invitation and its status. From the table you can resend an invitation, copy its link to share it yourself, or delete it to release the seats. You can also group seats into channels and send a whole channel as a predefined invitation. You can use this page with an event owner or admin role. [![Reserved seats and personal invitations for VIPs in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-invitations--recipients.png)](https://www.ticketfairy.com/embeds/posters/marketing-invitations--recipients.png) 31. 1 Feb 2023 New ### Let partners sell your tickets too Part of your tickets can now sell on a partner's platform, and you still keep track of those sales. You can now work with partners who sell part of your tickets on another platform, and still keep track of those sales. Each partner sees only the sales you share with them, and your direct sales stay separate. To send buyers to a partner's site, open your event, then Edit, then Tickets, and open the ticket type. Turn on the option that says the ticket type is being sold on a different platform and enter the Ticket URL. Buyers who choose that ticket type go to the partner's platform to complete their purchase. To share a sales report with a partner, open your event, then Edit, then Settings. In the External/3rd-Party Sales Reporting section, enter a name, add the ticket types (and add-ons) to include, and select Generate Sales Tracking Link. Send the link to your partner. You can turn on Hide Breakdown by Date if you do not want to share daily figures. 32. 20 Jan 2023 Improved ### Spot disputed orders at a glance Disputed orders now stand out in the orders table, so you can deal with them sooner. You can now see at a glance which orders have an open payment dispute (a chargeback). This helps you spot problem orders quickly and act before the dispute deadline, so you lose less money to chargebacks. Open your event, then Statistics, then Orders. Any order with an open dispute has a highlighted background in the orders table, on desktop and on mobile. Select the order to open its details and review the buyer, the tickets and the payment. The highlight stays while the dispute is open or lost. When a dispute is decided in your favor, the order goes back to the normal row style. ## 2022 1. 31 Dec 2022 New ### Sell tickets in eight more countries Ticket sales and payments now work in Colombia, the Dominican Republic, Barbados, Jordan, Argentina, Costa Rica, Switzerland (CHF) and the Philippines (USD). In 2022 Ticket Fairy added eight more countries where you can sell tickets and take payments: Colombia, the Dominican Republic, Barbados, Jordan, Argentina, Costa Rica, Switzerland in Swiss francs (CHF) and the Philippines in US dollars (USD). Event organizers in these countries can now run their events on Ticket Fairy. To sell in one of these countries, choose it when you create your brand. Your brand's country decides which currencies and payout options you can use for its events. In Switzerland you sell in Swiss francs, and in the Philippines you sell in US dollars. Your buyers see prices in that currency at checkout. 2. 9 Dec 2022 New ### Include add-ons with guest tickets Add-ons can now go out with guest tickets, for VIP packages and complimentary extras. You can now attach add-ons to the guest tickets you send. A VIP guest can get their ticket and a drinks package, parking or merchandise in one step, so you do not have to issue extras separately or keep a list at the door. Open your event, then Interact, then Guest Tickets, and select Send Guest Tickets. Enter the guest's details and choose the ticket type. Then select Attach Add-on and choose the add-on you want to include. You can attach more than one add-on to the same guest. Select Send to issue the ticket. The list of issued guest tickets has an Add Ons column, so your team can see which extras each guest received. 3. 1 Dec 2022 Improved ### Browse thousands of guest tickets quickly Your guest ticket list stays quick to browse, even when an event has thousands of guest tickets. Your list of issued guest tickets now opens quickly, even when an event has thousands of them. You can find a guest in seconds when an artist manager or a guest calls the box office. Open your event, then Interact, then Guest Tickets. The list of issued guest tickets loads in pages, so you can move from page to page rather than wait for every row. To go straight to a guest, enter their name or email in Search issued guest tickets. The list shows the Number of Tickets, Type of Ticket, Add Ons, Issued On and Issued By for each guest ticket, so you can check who sent what and when. 4. 27 Oct 2022 New ### Sizes and colors for add-ons You can now offer one add-on in several versions, such as sizes or colors, instead of creating a separate add-on for each. You can offer one add-on in several versions, such as T-shirt sizes or colors, instead of creating a separate add-on for each. Buyers find what they want faster, and your add-ons list stays short and easy to manage. Open your event, then Tickets, and go to the Add-Ons section. Create or edit an add-on and turn on Enable Variants (Size, Color, Etc). Select Add Variant for each version you sell, give it a name and set its stock, then save the add-on. Buyers choose the variant they want at checkout. Once an add-on has at least one variant, you cannot turn variants off for it again. If you delete a variant, buyers can no longer buy it. 5. 26 Oct 2022 New ### Follow how your payment plans are doing Payment-plan performance shows in the event statistics tab. You can follow how your payment plans are doing without exporting any data. You see what buyers have paid so far and what is still to come, so you can plan your cash flow with confidence. Open your event, then Performance, and choose the Payment Plans tab. Use Show by day or Show by week and Select date range to set the period. A chart shows how your payment plan sales divide between ticket types. Switch between three views. All Orders shows payment plan sales by date, with Completed Payments next to Expected Payments. Future Payments shows the installments still to be collected. Sales by Ticket Type shows which tickets buyers chose to pay for in installments. 6. 18 Oct 2022 New ### Bulk add-ons for guest tickets by CSV One CSV upload attaches add-ons to guest tickets in bulk. You can now include add-ons when you upload guest tickets from a CSV file. Crew meals, parking passes and artist extras go out with the tickets in one upload, so you do not have to add them to each guest afterwards. Open your event, then Interact, then Guest Tickets, and select Upload CSV. Download the template to get the right columns: First Name, Last Name, Email Address, Number of Tickets in Total, Type of Ticket, Attach Add-Ons and Notes. In the Attach Add-Ons column, enter the add-on names exactly as they appear on your event. Separate several add-ons with commas. Rows the import cannot read appear in Fix CSV Import Errors, where you can correct them before you issue the tickets. The Add Ons column in the list of issued guest tickets shows what each guest received. 7. 19 Sep 2022 New ### See which buyers bring their friends Your cash-back rewards now show which ticket buyers refer the most people, with the share rate, traffic and revenue each one brings in. You can see which of your ticket buyers bring their friends to your event, and what that is worth to you. It helps you thank and reward your best fans, and judge whether your referral rewards pay for themselves. Open your event and choose Influencers. The Referrals tab shows Referral Performance: the revenue that ticket buyers referred, the share of your total revenue it makes up and what you paid in rebates. Below that, a table lists each referring buyer with their Tickets Referred, Clicks Generated, Revenue Generated and Current Share Rate. The Winners tab lists every prize a buyer has earned so you can mark it as delivered, and Reminders lets you email buyers who are close to a prize. To use this page, turn on the Rewards System for your event. [![See which buyers bring their friends in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-referral-engine--referral-leaderboard.png)](https://www.ticketfairy.com/embeds/posters/marketing-referral-engine--referral-leaderboard.png) 8. 12 Sep 2022 New ### Check where event money goes before the on-sale Events that take payments through a supported payment processing account now have a Payments page, where you choose which account receives the money and how buyers can pay. Events that take payments through a supported payment processing account now have a Payments page that brings their payment set-up together. You can check which account the money goes to and how buyers can pay before tickets go on sale, which avoids costly mistakes. Open your event and choose Payments. In Payment Method, choose which of your brand's payment processing accounts the event uses. In Payment Plans, you can let buyers pay in installments. Choose the number of installments, how the first one is calculated and when unpaid orders are canceled. The Customer preview shows what buyers will see. Only event owners and administrators see the Payments page. To see payouts for a connected Stripe account, open your brand, then Edit, then Payments, and select View payout history. 9. 5 Sep 2022 New ### Take cash payments at OXXO in Mexico Cash payments now come in through OXXO, Mexico's largest cash payment network. Buyers in Mexico can pay for tickets with cash at OXXO stores. Many people in Mexico do not have or do not want to use a card online, so this opens your event to more buyers. When OXXO is turned on for your event, buyers can choose it at checkout. They get a payment voucher by email and pay it in cash at any OXXO store. Contact Ticket Fairy's support team to turn OXXO on for an event in Mexico. Until the buyer pays, the order shows as Pending OXXO in your event's Orders, and you can filter the list to see these orders. The tickets are issued once the payment arrives. If the voucher expires without payment, the order is canceled. OXXO is offered at checkout only while there is enough time for the voucher to be paid before the event starts. 10. 4 Aug 2022 New ### Collectable NFT tickets Your ticket buyers can get a collectable NFT with their ticket. You can give your ticket buyers a collectable NFT with their ticket. It gives fans a keepsake they own and can show off, and it can change after the event to prove that they were there. When NFTs are turned on for your event, open your event and choose NFTs. In General, enter an NFT Collection Name and NFT Collection Symbol, choose the Network, Ethereum or Polygon, and enter the Collection Owner Address. In NFT Details, add a photo or video, a token name and a description. Under Select when NFT is minted, choose When a customer buys a ticket or When a customer's ticket is scanned. You can also turn on Change token details after the ticket is scanned to give attendees an updated NFT, and set Secondary Sales Royalties so you earn a share when the NFT is resold. 11. 27 Jun 2022 Improved ### See where your visitors come from The Traffic section now shows which countries and cities your event page visitors come from. You can now see where in the world your event page visitors are. It helps you plan where to advertise, which cities to target with promoters and whether your event is drawing people from further away. Open your event, then Traffic, and choose the Locations tab. Top Countries, Top Regions and Top Cities list the places your visits come from, with the number of visitors for each. Use Filter by date to see a particular campaign or on-sale period. Compare Locations with the Referrer URL tab to see which websites and campaigns bring in visitors from each area. To see where your buyers are, rather than your visitors, open Geographics. 12. 27 Jun 2022 New ### Reserve tickets for Solana NFT holders Holders of NFTs on the Solana blockchain can now unlock ticket types reserved for them. You can now use NFTs on the Solana blockchain to give holders access to your tickets. If your community or partner collection is on Solana, its holders can unlock ticket types that are reserved for them. Open your event, then Tickets, and edit the ticket type you want to reserve. Turn on NFT ownership required for this ticket type. Under Solana Mainnet, enter the address of each NFT collection that should give access, and press space or Enter after each one. Save the ticket type. A ticket type can use Solana Mainnet addresses or Ethereum and Polygon contracts, but not both together. To give holders of collections on both kinds of network access, set up a separate ticket type for each. 13. 17 Jun 2022 New ### Limit tickets per account A cap on the tickets a single account can buy per type prevents over-purchasing. You can limit how many tickets one buyer can get across all of their orders. This stops people from getting round a per-order limit by placing several orders, so more real fans get tickets for high-demand shows. Open your event, then Tickets, and go to Ticket Settings. Turn on Set custom maximum quantity per account, enter the number in Maximum ticket quantity per account and select Save Ticket Settings. To set a different limit for one ticket type, edit that ticket type and turn on its own maximum quantity per account. The per-account limit works together with the per-order limit, so you can use both on the same event. A buyer who reaches the limit cannot add more tickets of that kind to a new order. 14. 14 Jun 2022 New ### Choose the payment processing account for each event Each event can now use the payment processing account you choose from your brand's accounts. Each event now shows which payment processing account receives the money from its sales, and you can change it on the event's Payments page. This lets you check that ticket income goes to the right account before sales start. First add your payment processing accounts to the brand. Open your brand, then Edit, then Payments, and connect an account, for example Stripe or Xendit. Then open your event and choose Payments. In the Payment Method section, select the payment method this event should use and choose Apply to event. You can change the payment method only until the event has its first paid order. After that it is locked, so all payments for the event go to the same account. If no payment method is available, Go to brand payments takes you to the page where you add one. 15. 19 May 2022 New ### Email customers across all your events A brand-level messaging page, with reusable email templates, reaches customers across all your events. You can email your customers across all your brand's events from one place, and save the messages you send often as templates. Weekly newsletters, on-sale news and reminders take minutes rather than an hour. Open your brand and choose Messaging. Select New email, then choose who gets it, for example Everyone who agreed to your emails or Fans who haven't bought for this event yet. Enter your subject line and message, and send it now or schedule it. To reuse a message, save it as a template from the message editor, or open Templates and create a template. Your whole team can use your templates, and you can also start from the ready-made templates that Ticket Fairy provides. A template can be for every event or for one event only. [![Email customers across all your events in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-email-templates--templates.png)](https://www.ticketfairy.com/embeds/posters/marketing-email-templates--templates.png) 16. 6 May 2022 New ### Text the people already inside your event Targeted SMS can go only to attendees who have already checked in. You can send a text only to the people who are already inside your event. It suits set time changes, a merchandise offer, the last bar call or safety updates, without disturbing people who have not arrived yet. Open your brand, then Messaging, and select New text. Choose the event, and under Who gets it choose People who came. Only ticket holders who have checked in at the door are included. Enter your Text message and send it. The group is counted when the message goes out, so people who check in after you draft the text but before you send it are included. To reach people who have not arrived yet, choose Ticket holders who didn't come instead. 17. 21 Apr 2022 New ### Send texts to your ticket holders Your attendees can now get SMS messages as well as emails. You can send text messages to your ticket holders as well as emails. A text gets noticed quickly, which is useful for last-minute changes, door times and weather updates. Open your brand, then Messaging, and select New text. Choose the event, then under Who gets it choose a group, for example Everyone with a ticket or People with certain ticket types. Enter your Text message, then send it now or schedule it for later. The editor shows how many characters you have used and how many text parts your message needs. Marketing texts go only to people who agreed to get texts from you. Your sent texts appear in Messages with your emails, so your team can see what went out and when. 18. 8 Apr 2022 New ### Pin the events you use most Pinned events stay at the top of your events list. You can pin the events you work on most so they are always at the top of your events list. You spend less time searching and more time running your events. Open Events and select the pin icon on any event to pin it. Pinned events move to the top of the list, and a Pinned tab appears so you can see only your pinned events. To remove an event from the top, select the pin icon again. Pinned events stay at the top whichever tab or sort you use, with upcoming events shown before past ones. Pins are also shown on each brand's Events page. 19. 9 Mar 2022 Improved ### Filter events by status One click switches between active, upcoming, past and archived events. Your events list now has tabs, so you can go straight to the events you need. This saves scrolling and makes it harder to open the wrong event when you run many at once. Open Events and choose a tab at the top of the list. All shows every event. Active shows published events. Upcoming and Past sort events by their dates. Archived shows events that are not published. If you have pinned any events, a Pinned tab appears as well. The same tabs are on each brand's Events page. You can combine a tab with the search box, the brand filter and the list, grid or calendar view to narrow the list further. 20. 2 Mar 2022 New ### Let attendees resell their add-ons Your attendees can resell add-ons alongside their tickets. Buyers who can no longer use an add-on, such as parking, a meal or a merchandise bundle, can now offer it for resale through Ticket Fairy. You keep control of resale, buyers get a fair and safe way to pass on what they cannot use, and add-ons you had sold out can reach new fans. Open your event, then Tickets, and go to Ticket Settings. In Anti-Scalping/Fraud Settings, select Settings, turn on Add-on Resale and save. To keep a particular add-on out of resale, edit the add-on and turn on Withhold from Resale. Add-ons that you do not withhold can be resold once Add-on Resale is on. 21. 10 Feb 2022 New ### Support that already knows your history Ticket Fairy's support team can now keep internal notes on your brand and events. Customers never see them. Your brand and your events can carry internal notes that only the people at Ticket Fairy working with you can see. When you contact support, whoever helps you can see the history of your account, such as contacts, special arrangements and earlier requests, so you do not have to explain it all again. Ticket Fairy's support team adds these notes in an Internal Notes section on your brand and on each event. Each note records who wrote it and when it was added or last updated. Internal notes are never shown to your customers or on your public event page. If there is something you want the support team to remember about your brand or an event, tell them when you get in touch and they can add it for you. 22. 1 Feb 2022 New ### A ticket type just for NFT holders People who hold an NFT from a collection you choose can buy the ticket type you reserve for them. You can reserve a ticket type for people who hold a certain NFT. It lets you reward a community, fan club or collector group with access that others cannot buy. Open your event, then Tickets, and edit the ticket type. Turn on NFT ownership required for this ticket type. Then enter the contract address of each NFT collection that should give access, and press space or Enter after each one. Save the ticket type. At checkout, customers need to own one of the NFTs you listed to buy this ticket type. You can list Ethereum and Polygon contracts together, or Solana Mainnet addresses, but not both kinds on the same ticket type. Your other ticket types stay open to everyone. [![A ticket type just for NFT holders in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-nft-gating--ticket-type.png)](https://www.ticketfairy.com/embeds/posters/marketing-nft-gating--ticket-type.png) 23. 18 Jan 2022 New ### Multi-entry passes You can now issue passes that let the holder enter the same event more than once, and see each entry. You can issue passes that let the holder get in more than once. They suit season tickets, staff, artists and regulars who come back again and again, so you do not have to send a new ticket each time. Open your brand and choose Multi-Entry Passes. First select Manage types and create a pass type. Give it a description and set Max. num. of uses. Then select Create New Pass, choose the pass type and add the people who should get one. You can add them one by one or upload them in bulk. Each pass appears in Existing Passes with its holder, type and number of uses. From there you can edit, send or delete a pass, or select Send All to email every pass at once. The number of uses applies to each event, so a pass holder can come back within the limit you set. ## 2021 1. 31 Dec 2021 New ### Sell tickets in Croatia and Jamaica Events in Croatia and Jamaica now sell in the local currency. You can now sell tickets for events in Croatia and Jamaica and take payment in the local currency. Buyers see prices they understand, which makes them more likely to complete their purchase. When you create or edit an event, set the venue in Croatia or Jamaica. Then choose the event's currency. Jamaica events can sell in Jamaican dollars (JMD) or US dollars. Croatia launched with the Croatian kuna. Croatia now uses the euro, so Croatian events sell in euros (EUR), with British pounds (GBP) as a second choice. All the standard Ticket Fairy features work for events in both countries. Choose the currency before your first sale, because you cannot change the country once the event has sales. 2. 23 Nov 2021 New ### Age limits for your event You can now set a minimum age for your event and check it at checkout. You can set a minimum age for your event and have it checked at checkout. This helps you meet licensing rules and stops under-age buyers before they pay, so there are fewer refunds and difficult conversations at the door. Open your event, then Edit, and choose a Minimum age, for example 18 or 21. Leave it on All Ages if anyone may attend. To check each buyer's age, open your event, then Tickets, and in Ticket Settings turn on Collect and validate DOB against a minimum age. Then select Save Ticket Settings. With the check on, buyers enter their date of birth at checkout, and anyone under your minimum age cannot complete the purchase. Your door staff should still check ID on entry where the law requires it. 3. 19 Nov 2021 New ### Remind invited guests to buy their ticket Invitees who have not yet purchased their ticket can get a reminder from you. You can remind invited guests who have not bought their ticket yet. A short nudge brings in sales that would otherwise be lost, and you do not have to work out who still needs one. Open your event, then Interact, then Invitations. In the Recipients section, select Send a Reminder. Under Message Type, choose Resend same message to send the original invitation again, or choose New message and enter your own subject and message. Confirm to send. The reminder goes only to people who have not bought a ticket yet. Guests who already bought are left out. The Status column in the Recipients table shows who has opened their link and who has bought. [![Remind invited guests to buy their ticket in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-invitations--send-reminder.png)](https://www.ticketfairy.com/embeds/posters/marketing-invitations--send-reminder.png) 4. 10 Nov 2021 Improved ### Better formatting for event descriptions Your event description can now have proper formatting, links and embedded media. You can now lay out your event description with proper formatting. A clear description helps buyers find the answers they need, such as set times, entry rules and travel tips, and that means fewer questions for your team. Open your event, then Edit, and go to the Event description field. Use the toolbar to add headings, bold and italic text, colors, bulleted and numbered lists, links, images and embedded media. You can also align text and add tables. Undo and redo are there if you change your mind. What you format in the editor is what buyers see on your event page. Keep the most important details near the top, because many buyers read on a phone. 5. 4 Nov 2021 New ### Email the venue location to ticket holders Every ticket holder can get the venue location at once, and everyone who buys after that sees it too. You can keep your venue secret until you are ready, then tell every ticket holder where to go in one step. This works well for secret parties, pop-ups and events where the venue is announced late. Open your event, then Edit, and go to Venue Details. To hide the venue at first, turn on the option that hides it from customers, and set a Location Disclosure Date if you want it revealed on a set date. When you are ready to share it, select Announce Location. Check the Subject, enter the Location Information you want to send, and confirm. Every ticket holder gets the email, and the location is shown to people who buy after that. If you have changed the venue, save your changes first. Only event owners and administrators can announce a location. [![Email the venue location to ticket holders in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-announce-location--venue-action.png)](https://www.ticketfairy.com/embeds/posters/marketing-announce-location--venue-action.png) 6. 27 Oct 2021 New ### Track event page visitors and how many buy You can now see where visitors to your event page come from, which sites refer them and how many of them buy. You can see how many people visit your event page, where they come from and how many of them buy. This shows you which links and campaigns bring in real sales, so you can spend your time and budget where it works. Open your event and choose Traffic. Overall Traffic shows visits by hour, day, week or month, with Direct Visits, Referral Visits, Unique Visits and Conversions for each period. Use Filter by date to focus on a campaign or an on-sale window. The tabs let you go deeper. Views and Conversions compare visits with purchases, and Referrer URL lists the websites and pages that sent visitors to you. Locations, Languages and Devices show who your visitors are. [![Track event page visitors and how many buy in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-traffic--views.png)](https://www.ticketfairy.com/embeds/posters/marketing-traffic--views.png) 7. 12 Oct 2021 New ### Choose whether buyers can mix ticket types For each event, you decide whether buyers can put more than one ticket type in the same order. Each event can control whether one order may include more than one ticket type. With the setting on, a buyer can put general admission and VIP tickets in the same basket and pay once. With it off, each order holds a single ticket type, which helps when every ticket type has its own entry rules. You find the setting, called Enable multiple ticket type purchase, in Ticket Settings on the event's Tickets page. Ticket Fairy's support team manages it for you, so contact support when you want it changed for an event. Some events need it a particular way. Events with a seat map always allow several ticket types in one order, and events with table ticket types keep one ticket type per order. 8. 24 Sep 2021 New ### Waiting lists for sold-out add-ons Customers can now join a waiting list when an add-on sells out, and get notified if it becomes available again. When an add-on sells out, buyers can join a waiting list for it. You keep their interest when parking, merchandise or VIP upgrades run out, and you can sell to them if stock returns. Open your event, then Tickets, and go to Ticket Settings. Turn on Enable waiting list after add-on sell-out and select Save Ticket Settings. From then on, a sold-out add-on shows buyers the option to join the waiting list. When add-ons become available again, people on the waiting list get an invitation to buy, starting with the next person in line. To see who is waiting, open your event, then Performance, and choose the Waiting List tab. You can also send a message to waiting list members from Messaging. [![Waiting lists for sold-out add-ons in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-waiting-list--settings.png)](https://www.ticketfairy.com/embeds/posters/marketing-waiting-list--settings.png) 9. 25 Aug 2021 New ### A short link for every brand and event Every brand and event gets a short link you can share, with no setup. Every event and brand gets its own web address without any setup. You can share it on social media, in emails and with promoters as soon as the event exists. When you create an event, Ticket Fairy suggests the Event web address from the event name and start date. Open your event and choose Edit to see the Event web address. From there you can copy the link or download a QR code for it. You can change the end of the address if you want a shorter or clearer one, using letters, numbers and hyphens only. Your brand has a URL too. Open your brand, then Edit, and you find it in Brand Details next to the brand name. 10. 30 Jul 2021 New ### Revoke sent invitations You can now revoke an invitation after you send it, for example to fix a typo or remove the wrong recipient. If you send an event invitation to the wrong person, or plans change, you can cancel it. This keeps invite-only tickets in the right hands. Open your event, then Interact, then Invitations. In the Recipients table, find the person by name or email. Select Cancel in their row and confirm. The status of the invitation changes to Withdrawn, and the link in their email no longer lets them buy. If you canceled by mistake, send the person a new invitation. In the same table, Resend sends the original invitation again to someone who could not find it. [![Revoke sent invitations in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-invitations--recipients.png)](https://www.ticketfairy.com/embeds/posters/marketing-invitations--recipients.png) 11. 19 Jul 2021 New ### Invite several team members at once You can invite many team members to a brand or event at once instead of one by one. You can invite several people to your brand team in one go. This saves time when you set up a new brand or bring on door staff and support people for a busy event. Open your brand, then Team, and select Add Team Member. In Email Addresses, enter each address and press space or Enter after each one. Choose the level of access for the group, for example Administrator, Door Staff or Customer Support, then select Send Invitation. Everyone on the list gets their own invitation email. Their invitations appear in the Invitations list on the Team page, where you can resend or cancel any of them before they accept. [![Invite several team members at once in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png)](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png) 12. 24 Jun 2021 Improved ### See who brought in each sale Each order now shows the referrer or promoter whose link brought in the sale. You can now see who drove each sale. Every order shows the promoter or referring customer behind it, so you can check attribution, pay commission fairly and see which partners bring in buyers. Open your event, then Orders, and select an order. In the order details, look for Promoter, Referred by and Referrer URL next to the customer's contact details. The Traffic & Source section also shows the traffic source and any UTM values from the link the buyer used. When you export orders to CSV, the file includes Sold by Promoter, Promoter Email, Referred by Customer and Referrer Email columns. You can then review attribution for many orders at once. 13. 25 May 2021 New ### Resend ID check links to buyers When buyers have not finished their ID check, you can send them a new link to verify. When a buyer has not finished their ID check, you can send them a new link to try again. A failed or expired attempt no longer has to cost you the sale. Open your event, then Orders. Orders waiting for an ID check show the status Needs Verification. Open the actions menu on the order, choose Resend verification and confirm with Resend email. The buyer gets an email with a fresh link to complete their ID verification. While the check is outstanding, the buyer's card payment is on hold and no tickets are issued. From the same menu you can also choose Capture & verify to take the payment and issue the tickets without the check, or Cancel & release hold to cancel the order. You cannot undo either of these two actions. 14. 18 May 2021 New ### Limit tickets per order You can now limit how many tickets of each ticket type a buyer can include in one order. You can limit how many tickets of a ticket type one order can include. This helps you spread limited releases, such as early bird or VIP, across more fans and makes bulk buying for resale harder. Open your event, then Tickets. Edit the ticket type, turn on Set custom maximum quantity per order and enter the number in Maximum ticket quantity per order. Save the ticket type. To set one limit for the whole event, use Maximum number of tickets per order in Ticket Settings on the same page. The limit counts per order, so a buyer can still place a second order. To cap what one buyer can buy across several orders, use the maximum quantity per account setting. [![Limit tickets per order in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-tickets--purchase-limits.png)](https://www.ticketfairy.com/embeds/posters/marketing-tickets--purchase-limits.png) 15. 13 May 2021 New ### A separate events list for each brand Each brand's own Events tab now shows only that brand's events. Each brand now has its own Events page that lists only the events that belong to that brand. If you run several brands, you find the right event faster and there is less risk of changing the wrong one. Open your brand and choose Events. Use the tabs to switch between All, Active, Upcoming, Past and Archived events, and use the search box to find an event by name. Open any event from the list to manage it. The main Events page still shows every event you can access across all your brands. When a brand has no events yet, its Events page prompts you to create one so you can start selling tickets. 16. 5 May 2021 New ### QR codes for promoter links You can create QR codes for promoter links, then print them or share them offline. You can now turn any promoter's link into a QR code. Promoters can put it on flyers, posters and banners, and tickets bought after a scan still count towards that promoter's sales. Open your event, then Performance, and choose the Sales by Promoter tab. Find the promoter in the table and select QR in their row. The QR code downloads as a PNG image, ready to print or share. The QR code opens the same promoter link that you can copy from the table. Sales from print and sales from online sharing appear together against the promoter in Sales by Promoter. [![QR codes for promoter links in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-promoter-sales--sales-by-promoter.png)](https://www.ticketfairy.com/embeds/posters/marketing-promoter-sales--sales-by-promoter.png) 17. 20 Apr 2021 New ### See how much each event has brought in Revenue now shows on the events list and on each event's Performance page. You can see how much money your events have brought in without opening a report. Headline revenue figures help you check how an on-sale is going, compare events and answer questions from partners fast. Open Events. Each event card shows the total revenue and the tickets sold, with today's figures next to them. Open an event and go to Performance to see your net revenue, your tickets sold and the tickets in carts at the top of the page. For more detail, the tables on the Sales by Type and Add ons tabs show gross revenue for each day or ticket type, with a running total. Use the All, Paid and Guest switch on Sales by Type to leave out free tickets. 18. 10 Apr 2021 New ### Keep chosen add-ons out of resale You can block specific add-ons from being included when an order is resold. You can keep certain add-ons with the original buyer when they resell their ticket. This suits extras that belong to the person, such as a meal they already ate, a personalized item or merchandise they already collected. Open your event, then Tickets, and create or edit an add-on in the Add-Ons section. Turn on Withhold from Resale and select Save Add-On. When a buyer resells a ticket, add-ons with this setting are not included in the sale. The new ticket holder gets the ticket and any other add-ons, and the original buyer keeps the withheld add-on. Add-ons without this setting are sold together with the ticket as before. 19. 11 Mar 2021 New ### Sell tickets in Mexico Events in Mexico get full local payment support (MXN). You can run events in Mexico and sell tickets in Mexican pesos (MXN). Buyers pay with local payment methods, and your payouts go to your Mexican bank account. Fans pay in the currency they know, and you get paid in the currency you spend. When you create or edit the event, choose Mexico as the Country and MXN as the Currency. For your payouts, enter your Mexican bank details, including your CLABE number, in Payout Details. Set the country before your first sale, because you cannot change it once the event has sales. Add-ons, promotions, guest tickets and the other standard Ticket Fairy features work in the same way for Mexico events. 20. 3 Mar 2021 Improved ### See which ticket types each promoter sells Each promoter's sales show by ticket type. You can see which ticket types each promoter sells, not only their total. You find out who sells your VIP and premium tickets and who mostly sells entry-level tickets, so you can reward the right people and give each promoter the right offers. Open your event, then Performance, and select Sales by Promoter. Open a promoter's row and choose By Ticket Type. You see the number of tickets sold and the revenue for each ticket type. Switch to By Date to see their sales day by day, or By Time Slot for time-slot events. Use Search by name to find a promoter in a long list. Rows stay closed until you open them, so the table stays short. [![See which ticket types each promoter sells in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-promoter-sales--sales-by-promoter.png)](https://www.ticketfairy.com/embeds/posters/marketing-promoter-sales--sales-by-promoter.png) 21. 28 Jan 2021 New ### Give ticket holders specific seats You assign tickets to specific seats from a visual seat map. You can put ticket holders in specific seats yourself, using your seat map. This helps when you seat groups together, move a guest for access needs, or place buyers who bought a ticket type without a chosen seat. Open your event, then Settings, and find your seat map. Select Assign Seats. Choose the ticket from the list, which shows the order number, ticket holder, ticket type and ticket code, then pick an available seat on the map and select Assign. The buyer gets their tickets by email once every ticket in their order has a seat. To change the seat on a ticket that already has one, open the order in Orders and edit the seat. You can choose to release the old seat when you assign the new one. 22. 26 Jan 2021 Improved ### Search order notes Searching the notes attached to orders finds the orders you need. You can find an order by the notes your team wrote on it. When you flag orders for a follow-up, a refund promise or a special request, you can bring them back up in seconds, even if you do not remember the buyer's name. Open your event, then Orders. Enter a word or phrase from the note in the search field above the orders table. The table shows every order with a matching note, together with orders that match on name, email address or order number. To add a note, open an order and select Add Note in Order Notes. Use the same words for the same kind of follow-up, such as "call back" or "VIP", so a search finds all of them. ## 2020 1. 25 Dec 2020 Improved ### Google Tag Manager on your event pages You can add your own Google Tag Manager container to each event page. You can add your own Google Tag Manager container to an event page. Your marketing team can then run the tags they already use, such as advertising pixels and analytics, on your event page and checkout, without asking Ticket Fairy to add each one. Open your event, then Settings, and go to Advanced Options. Enter your container ID in Google Tag Manager Container ID, then select Save Advanced Options. Your tags then fire on the event page and through the checkout steps, using the rules you set up in Tag Manager. To use the same container for every event in a brand, add it once in the brand's settings. Check your tags in Tag Manager's preview mode before a big on-sale. 2. 12 Nov 2020 New ### See which channels and promoters bring in sales Your sales break down by traffic source, marketing channel and promoter. You can see which of your marketing channels and promoters bring in sales. Each channel gets its own link, and you compare clicks and revenue side by side. You find out where your money works best and put more into it. Open your event, then Tracking Links, and select Create Tracking Link. Enter a name for the channel, for example Instagram bio, radio advert or street poster, and link a promoter if you like. Share the link, or select Download QR to use it in print. The Tracking Links table shows the number of clicks and the revenue from each link, and which promoter it belongs to. Select Copy table to paste the figures into your own report. For promoter sales in more detail, open Performance and select Sales by Promoter. 3. 30 Oct 2020 Improved ### Find team members quickly The search on the Team page finds team members quickly. You can find any team member in seconds, even when dozens of people work on your event. This helps when you want to check a team member's role, resend an invitation or remove a team member who no longer needs access. Open your event or brand, then Team. Enter a name or email address in Search members. The list shows only the people who match. To see everyone with the same job, such as all Door Staff, choose the role from the role filter. Pending invitations have their own list and their own Search invitations field, so you can find an invitation that has not been accepted yet and resend it. 4. 13 Aug 2020 New ### Give guests a place in a standing area Guest tickets can map to standing or general-admission areas of a seat map. You can give guests a place in a standing or general admission area of your seat map, not only a numbered seat. Guests arrive with a ticket for the right area, and the area never takes more people than it can hold. Open your event, then Guest Tickets, and choose Tickets on the Map. Select the standing or general admission area on the seat map and choose how many places you need. Enter each guest's first name, last name and email address, then select Continue and Issue Tickets. The ticket shows the area. Each place you issue counts against that area's capacity, in the same way as a ticket a buyer pays for. 5. 9 Jun 2020 New ### Sales by time slot Time-slot events show your sales for each time slot. You can see the sales for each time slot. You spot the times that are filling up and the ones that need a push, so you can move your marketing, add capacity or change prices where it helps. Open your event, then Performance, and select the Sales by Type tab. For an event with time-slot tickets, the Sales by Time Slot table shows each slot's start date and time, the ticket type, the number of sales and the revenue, with running totals as you go down the table. Select Show filter to narrow the report by ticket type or order date. Use the All, Paid and Guest switch to include or leave out free tickets. 6. 18 Apr 2020 New ### Sell memberships that reward your regulars You can create membership tiers, attach perks and manage the holder list. You can sell memberships that give your regulars benefits across the season. Members come back more often, and you get income before the season starts. Open your event, then Membership, and select Add Membership. Enter a name and description, and set the price and the Duration (months). Under Free Admission, choose the ticket types members get for free. Under Additional Items, add extras such as merchandise, digital items or experiences. Save the plan and it appears in Membership Plans. You can offer several plans at different prices. The Membership Usage tab shows each member's visits and the items they have collected, and you can record a visit by hand. If a teammate saves the same plan while you edit it, you choose whose changes to keep. 7. 15 Apr 2020 New ### Build excitement with pre-registration You can set the dates, prizes and the actions that earn entries for your pre-registration. You can build excitement before your tickets go on sale with a pre-registration campaign. Fans sign up early, earn points for helping you promote the event, and can win prizes. You get a list of keen buyers and free word-of-mouth marketing. Open your event, then Pre-Registration, and turn on Enable Pre-Registration. In Pre-Registration Dates, set the start and end dates. In Pre-Registration Actions, choose the actions that earn points, such as sharing on Facebook, following you on Instagram or TikTok, or sharing a personal link, and set the points for each. In Pre-Registration Prizes, select Add New Prize to add the prizes and their images. You can also turn on a pre-sale that starts after pre-registration ends. The Pre-Registration tab in Performance shows how many people signed up and the points they earned. [![Build excitement with pre-registration in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-pre-registration--dates.png)](https://www.ticketfairy.com/embeds/posters/marketing-pre-registration--dates.png) 8. 7 Apr 2020 New ### Payout details for each event Each event shows its payout amount, fees and payout timing. You can check how and when you will get paid for each event, and send an event's money to a different bank account if you need to. This helps when a co-promoter, venue or separate company should receive the payout for one event. Open your event and edit it. In Payout Details, turn on Use alternative payout details for this event and enter the account holder name, bank details and address for that event. The fields match the bank details used in the country you choose. When you publish an event, the Payment Details section tells you when payouts arrive. If Ticket Fairy collects the payments for the event, rather than your own Stripe or Xendit account, payouts usually go out 10 to 15 business days after the event ends. Where there are chargebacks or cancellations, funds can be held for the chargeback window. It also lists the most common reasons for a delay, such as pending refund requests. 9. 26 Mar 2020 New ### Track event pages with Google Analytics You can add a Google Analytics ID to your event pages to track views and conversions. You can send the visits and sales from your event page to your own Google Analytics account. You see how many people view your event, where they come from and how many go on to buy, all next to the rest of your marketing data. Open your event, then Settings, and go to Advanced Options. Enter your ID in Google Analytics Measurement ID and select Save Advanced Options. Page views, checkout steps and completed purchases are then sent to your account. To track every event in a brand, add the ID once in the brand's settings instead. You cannot add the same ID at event level when it is already added for the brand. Data can take a few hours to show in Google Analytics. 10. 25 Mar 2020 New ### See tickets in buyers' carts during your on-sale During busy on-sales, you see how many tickets buyers are holding in their carts. You can see how many tickets buyers are holding in their carts right now, next to the tickets already sold. During a busy on-sale this shows you real demand as it happens, so you know when to release more tickets or open the next tier. Open your event, then Performance. The Tickets in carts figure shows how many buyers are checking out and how many tickets they hold. Select the Tickets in Cart tab for more detail: the ticket types in carts and a map of where buyers are, with a list of buyers by city. Tickets in a cart are held for the buyer for a short time. If they do not finish checkout in time, the tickets go back on sale for other buyers. 11. 23 Mar 2020 New ### Download an order's tickets as a PDF The tickets in an order download as a PDF, ready to print. You can download the tickets in an order as a PDF, ready to print. This helps at the box office, for guests who arrive without their phone, and for any guest who wants a paper copy. Open your event, then Orders, and open the order. Select Download for Ticket Printer. A PDF file with the tickets in that order downloads to your computer, and you can print it straight away. To print all tickets of one ticket type at once, use Print Ticket Type Tickets from the orders table. Choose the ticket type, select Load tickets, and then Download All. 12. 19 Mar 2020 Improved ### Live stock counts for each ticket type As orders come in, you see how many tickets are left for each ticket type. You can see how many tickets are left for each ticket type at a glance. You know which tickets buyers want most and when to release the next tier, without working out sales against capacity yourself. Open your event, then Tickets. The Stock column in the ticket types table shows the tickets left for each type, and updates as orders come in. If your event uses a maximum inventory, the column shows the tickets left and the maximum side by side. The bottom of the table shows the total for all ticket types. When a ticket type has no stock left, its row is shown as sold out. To stop sales of a type early, open its menu and select Mark as Sold Out. 13. 6 Mar 2020 New ### Sell merch, food and parking with your tickets Add-ons such as merch, food and parking sell alongside tickets, with their own inventory and pricing. You can sell extras such as merchandise, food and drink packages or parking next to your tickets. Buyers add them in the same checkout, so you earn more from each order and know in advance what to prepare. Open your event, then Tickets, and go to the Add-Ons section. Select Create Add-On. Enter a name, price and description, set the stock or choose Unlimited, and upload a photo or video. Turn on Enable Variants (Size, Color, Etc) to sell sizes or colors with their own stock. Select Save Add-On. You can also limit an add-on to certain ticket types, set a limit per ticket, or keep it with the buyer when a ticket is resold. Buyers see their add-ons as separate lines on the order. [![Sell merch, food and parking with your tickets in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-add-ons--camping.png)](https://www.ticketfairy.com/embeds/posters/marketing-add-ons--camping.png) 14. 4 Mar 2020 New ### Bulk gift certificates by CSV One CSV upload issues many gift certificates at once. You can send many gift certificates in one go instead of issuing them one by one. This saves hours when you reward staff, send partner packages or hand out competition prizes. Open your event, then Gift Certificates. In Upload Gift Certificate, choose the email template to send. Prepare a CSV file with one row per recipient and these columns in order: first name, last name, email address, type of ticket, number of tickets and notes. Do not include a header row. Select Add from CSV and choose your file. Check the rows that appear in the table and correct anything that looks wrong. Then issue the certificates. Each recipient gets their certificate by email. 15. 1 Mar 2020 New ### A help desk role for orders and check-in Your customer support team can have a role with access only to orders and check-in. You can give your help desk and front-of-house team the access they need to look after customers, and nothing more. They can find orders, help buyers and scan tickets at the door, while your money, settings and guest lists stay out of their reach. Open your event or brand, then Team, and select Invite New Team Member. Enter the person's email address and choose the Customer Support role. They get an email invitation to join. People with this role can view and manage orders and run check-in. They cannot see financial figures, change event settings or issue guest tickets. You can change their role or remove them from Team at any time. 16. 28 Feb 2020 New ### Sell gift certificates for your tickets You issue and redeem gift certificates that customers can apply to ticket purchases. You can sell or give gift certificates that people use towards tickets. They make a good present for fans, a thank-you for partners, or a prize for a competition, and they bring new buyers to your events. Open your event, then Gift Certificates, and select Add Gift Certificate. Create Amount Certificates with the values you want to offer, or Ticket Certificates for a set number of tickets, and choose how many months they stay valid. Then issue a certificate: enter the recipient's first name, last name and email address, choose an email template and add a note if you like. The recipient enters the code at checkout, in the same way as a promo code. If they use only part of the value, the rest stays on the certificate for next time. [![Sell gift certificates for your tickets in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-gift-certificates--certificates.png)](https://www.ticketfairy.com/embeds/posters/marketing-gift-certificates--certificates.png) 17. 18 Feb 2020 New ### Timed-entry tickets You can sell tickets for specific time slots, for staggered entry, tours and venues that limit how many people are inside. You can sell tickets for set entry times, so guests arrive in waves instead of all at once. This suits tours, exhibitions, attractions and any venue that must control how many people are inside. Queues stay short and you never sell more than a slot can hold. Open your event, then Tickets, and create or edit a ticket type. Turn on This ticket has time slots. Choose the date range, the weekdays and the times, set the Slot Duration and the Max sales per slot, then select Generate Slots. You can leave out specific dates, and edit or deactivate one slot later. Buyers choose their slot at checkout. In Performance, on the Sales by Type tab, the Sales by Time Slot table shows the sales for each slot. You cannot delete a slot once buyers have bought tickets for it. [![Timed-entry tickets in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-time-slots--card.png)](https://www.ticketfairy.com/embeds/posters/marketing-time-slots--card.png) 18. 17 Feb 2020 New ### Take RSVPs for free events Guests RSVP to your free events, and you see who is coming in one list. You can run free events where guests RSVP instead of buying a ticket, and see who is coming in one list. This helps you plan numbers for launches, showcases and community nights, and keep in touch with the people who said yes. To turn it on, open your event, then Settings, and switch on Enable RSVP. To see your guest list, open Performance and select the RSVP tab. The list shows each person's name, email address and the date they replied. Select Export RSVP to download the list. Your RSVP list stays separate from your waiting list and your pre-registrations. When you email your guests from Messaging, choose All ticket holders and RSVPs to reach them together with your ticket holders. 19. 12 Feb 2020 Improved ### Filter orders by date range The orders table filters by purchase date range. You can find orders from a certain period without scrolling through your whole order list. This helps when you check a busy weekend, follow up on sales from a promotion, or answer a question about orders from a particular day. Open your event, then Orders. Set the start and end dates to narrow the list to orders from that window. Combine the dates with the other filters, such as ticket type or status, to get the exact group you need, for example all VIP orders from a promotional weekend. To take the result away with you, use Export Filtered Tickets. Clear the filters to see every order again. 20. 22 Jan 2020 New ### See how members use their membership Each member's visits, checked-in tickets and collected items show in one place. You can see how your members use their membership. You see which benefits each member has used and which members have not visited yet, so you can remind them what they get. It also helps you confirm that every visit and item was recorded correctly. Open your event, then Membership, and go to the Membership Usage section. Open a member to see their visits, how many of their included tickets have been checked in out of the total, and which extra items they have collected. To add a visit by hand, select Record a Visit. Choose the ticket, record any items the member collected, and save. You can update a visit later if something was missed. 21. 22 Jan 2020 New ### Move ticket holders to a different time slot You can move an attendee to a different time slot directly from the orders section. You can move a ticket holder to a different time slot yourself. When a ticket holder is running late or needs another day, you change their booking in a few clicks instead of refunding and selling them a new ticket. Open your event, then Orders, and open the order. Select Change Time Slot, then choose the new Date and Time and save. The tickets keep their barcodes and Ticket Fairy sends no email, so select Resend tickets to send the attendee the new time. The new slot must have space left. If it is full, you can choose Override stock to move the ticket anyway. When you change a whole order at once, tickets that are checked in, canceled, refunded or being resold stay as they are. ## 2019 1. 30 Dec 2019 New ### Message pre-registered customers People on a pre-registration list get your announcements and updates. You can email everyone who pre-registered for your event. These are your keenest fans, so tell them first when tickets go on sale, share an early access code, or reveal your line-up to build excitement before the sale opens. Open your event, then Messaging, and start a new email. For the audience, choose Pre-registered customers to reach everyone who signed up, or Pre-registered customers without orders to reach only people who have not bought yet. Enter your subject and message, send yourself a test if you like, and then send it. Choose the group without orders when you want to remind people to buy, so your existing buyers do not get the same message twice. 2. 16 Nov 2019 New ### Add specific seats to guest tickets Guest tickets can carry the seats you choose instead of general admission only. You can give guests a real seat, not only general admission. VIPs, press or family get the seats you choose, and they arrive with a ticket that shows exactly where to sit. This saves confusion at the door and keeps your best seats for the right people. Open your event, then Guest Tickets. On a seated event, choose Tickets on the Map instead of Regular Tickets. Select the seats on the seat map, then enter each guest's first name, last name and email address. Select Continue, then Issue Tickets. The seats you pick are held for the guest, so buyers cannot buy them. For a guest who does not need a seat, use Regular Tickets as before. Ticket types must be linked to the seat map before they appear on the map. 3. 16 Nov 2019 New ### Show your event page in each visitor's language Your event descriptions and images can appear in multiple languages. You can show your event page in your visitors' language. Each language you support gets its own translated description and flyer. Fans read about your event in words they understand, which helps more of them buy. Open your event and edit it. In the Event Description section, use the language menu to choose a language, then enter the description in that language. In the Event Images section, choose the same language and add a flyer or poster for it. Repeat for each language, then save the event. Visitors see the version that matches their browser language. If there is no match, they see your default description. To remove a translation, select Clear and use default description. 4. 8 Nov 2019 New ### Message everyone who opted into your brand Every customer who opted into your brand can get your message, not just those with active orders. You can email everyone who agreed to hear from your brand, not only people with tickets for an upcoming event. Past guests who liked your last show are often your best buyers for the next one, so this helps you fill new events faster. Open your brand, then Messaging, and start a new email. For the audience, choose the group of people who agreed to get emails from your brand. Enter your subject and message, review it, and send it. Marketing emails go only to people who opted in, and each email includes a way to unsubscribe. You can also send an email to your brand team. 5. 12 Sep 2019 New ### Custom tags for ticket holders You can tag ticket holders with your own labels, such as Press or Crew, so your team knows who is who. You can label ticket holders with your own tags, such as Artist, Press, Sponsor or Crew, on top of the ticket type they bought. Tags help your team recognize who is who and give special people the right treatment. First, set up the tags for your event. Open your event, then Tickets, and go to the ticket settings. In Attendee Tags (optional), enter each tag you want to use. Then add tags to people. When you issue a guest ticket, choose tags in Attendee Tags (optional). For a buyer's ticket, open the order in Orders, edit the ticket and choose its tags. Tags belong to one event. Each event has its own list of tags. 6. 29 Jul 2019 Improved ### Running totals for add-on sales Your add-on sales reports now show running totals next to each period's figures. You can see how your add-on sales build up over time, without adding up rows yourself. You now see each day's figures next to a running total, so you can tell at a glance how close you are to selling out your merch, parking or other extras, or to your revenue target. Open your event, then Performance, and select the Add ons tab. The sales table by date shows the number of sales, revenue and gross revenue for each day. Next to each of these, a Running Total column adds up everything sold up to that day. Use Copy table to paste the figures into your own spreadsheet or report. 7. 15 Jul 2019 Improved ### See sales without free tickets mixed in Hiding free tickets from your sales figures shows what buyers really paid for. You can see your sales without free tickets mixed in. Guest tickets and 100% discount codes add to your ticket counts but bring in no money. Hiding them shows you what people really paid for, without exporting your data and cleaning it up yourself. Open your event, then Performance, and select the Sales by Type tab. Use the switch at the top of the report: All shows every ticket, Paid shows only tickets with a price, and Guest shows only free tickets. The tables and totals update straight away. On the Sales by Promo Code tab, turn on Only show paid tickets to hide free tickets from each code's figures. These filters change only what you see. Your orders stay the same. 8. 21 Jun 2019 New ### Delegate guest tickets without sharing your event Other team members or partners can hand out the guest-ticket allocations you delegate to them. You can share out your guest list without sharing your whole event. A partner, an artist or a team member can get their own allowance of tickets and send them out themselves. This saves you from handling every guest request, and you still see every ticket they issue. Open your event, then Delegations, and select Create Delegation. Enter a Delegation Name for the person or group. Under Ticket Types, add the ticket types they can issue and the quantity of each. Then select Manage Access, add the people by first name, last name and email address, and use Copy access link to share it with them. You can change a delegation's quantity later, and you confirm the change before it saves. If you delete a delegation, you confirm that too. 9. 14 Jun 2019 New ### Manage your event budget where you sell tickets You can build and track your event budget with sections and line items, and compare planned and actual amounts. You can plan the money side of your event in the same place you sell tickets. Your budget of expected costs and income shows your totals before the big bills arrive, so you can catch an overspend while there is still time to act. Open your event, then Budget. Select New Section to add a group such as Production or Marketing, and enter a section name. Then add line items: enter the item name and amount, choose Expense or Revenue, and choose a type such as Talent, Venue Hire or Transport. You can also assign each line to a team member. The budget shows a sub-total for each section, and totals for expenses and revenue. Before you remove a section or a row, you confirm the action. [![Manage your event budget where you sell tickets in the Ticket Fairy dashboard](https://www.ticketfairy.com/embeds/posters/marketing-event-budget--budget.png)](https://www.ticketfairy.com/embeds/posters/marketing-event-budget--budget.png) 10. 15 Apr 2019 New ### Sell tickets in India Events in India get full local payment support. You can run events in India and sell tickets in Indian rupees (INR). Buyers pay with local Indian payment methods at checkout, and your payouts go to your Indian bank account in INR. This makes it easier for local fans to buy and keeps your money in the currency you spend. To set up an India event, open the event form and choose India as the Country, then choose INR as the Currency. Set this before your first sale, because you cannot change the country once the event has sales. Promotions, add-ons, guest tickets and the other standard Ticket Fairy features work for India events. If you let fans resell their tickets, sellers at India events pay no resale fee. ## Try these features on your next event [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Partner preview Are you a Ticket Fairy partner with early access? Enter your email address and we will send you a code. With the code, you see the features that are coming soon in this browser. Email address The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)