# Choose who Ticket Fairy support contacts about your event | Ticket Fairy -oppaat

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Oppaat](https://www.ticketfairy.com/fi/guides)
3. Choose who Ticket Fairy support contacts about your event

Tapahtuman määrittäminen

# Choose who Ticket Fairy support contacts about your event

Festival teams, venues and promoters who hand an event to its own production or ticketing team want Ticket Fairy support to reach that team rather than the brand office. Each event can carry its own escalation address and point of contact, so a question about one event reaches the people running it.

Give Ticket Fairy support two email addresses for one event, the one buyer escalations go to and your team's point of contact, in place of your brand's, or send the event back to your brand's addresses.

Kenelle:  Pointing Ticket Fairy support at the team that runs one event

Kestää:  3 minuuttia

- [Open Contacts](#step-1)
- [Turn off Use Brand Contacts](#step-2)
- [Enter the escalation address](#step-3)
- [Enter your team's point of contact](#step-4)
- [Save the addresses](#step-5)
- [Check the addresses the event keeps](#step-6)

## Ennen aloitusta

- You're an owner or an admin for the event. If you can't see **Contacts** in the event menu, ask an owner or an admin to do this part.
- You have both email addresses: one for buyer questions that only your team can answer, and one for Ticket Fairy support to reach your team.

1. ## Open Contacts

   Open your event and select **Contacts** in the event menu. While the event uses your brand's addresses, **Use Brand Contacts** is on and **Brand Contacts** lists them.
           ![Ticket Fairy event Contacts page with Use Brand Contacts on and the brand's escalation and point of contact addresses listed](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--brand-contacts.png)    Event, Edit, Contacts.
2. ## Turn off Use Brand Contacts

   Turn off **Use Brand Contacts**. Two fields for the event's own addresses appear above it, and your brand's addresses stay listed below for reference.
           ![Ticket Fairy event Contacts page with Use Brand Contacts off and the event's own escalation and point of contact addresses entered](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--event-contacts.png)    Event, Edit, Contacts, with Use Brand Contacts off.
3. ## Enter the escalation address

   Enter the address for buyer questions that only your team can answer in **Contact Email for Escalations**.

   **Huomautus:** The dashboard marks this address for giving to buyers, so use an inbox your team answers, such as a ticketing or box office address.
4. ## Enter your team's point of contact

   Enter the address Ticket Fairy support uses to reach your team about this event in **Point of Contact Email for Ticket Fairy Support**.

   **Huomautus:** The dashboard marks this address for internal use only. It can be a person or a shared inbox for the event's production team.
5. ## Save the addresses

   Select **Save** below the card. The dashboard confirms the save with "Success".

   **Huomautus:** The event takes both addresses together. If a field shows "Required" or "Please enter a valid email address.", correct it and select **Save** again.
6. ## Check the addresses the event keeps

   Open **Contacts** again. **Use Brand Contacts** is off, and the two fields show the addresses you saved.

## Kokeile näitä vaiheita omassa tapahtumassasi

Luo ilmainen tili, rakenna tapahtumasi ja seuraa yllä olevia vaiheita omassa hallintapaneelissasi. Se vie muutaman minuutin, eikä sinun tarvitse varata myyntipuhelua.

    Sähköpostiosoitteesi    [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Tai anna sen hoitua puolestasi

Fai, the assistant inside your dashboard, can set both addresses on one event. She shows you the change and asks you to approve it before she saves it. The command line sets the same two addresses through an event update.

### Hallintapaneelissasi, Fain kanssa

For \<EVENT NAME\>, set the contact email for escalations to \<ESCALATION EMAIL\> and the point of contact email for Ticket Fairy support to \<TEAM EMAIL\>, then show me the change before you save it

## Päätteeltä

Asenna CLI osoitteesta [CLI-sivultamme](https://www.ticketfairy.com/cli), kirjaudu komennolla `ticketfairy auth login` ja valitse brändi, jonka parissa työskentelet, komennolla `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` ja `ticketfairy event list` näyttävät muiden komentojen käyttämät tunnisteet.

Use the same login with the command line that you use in the dashboard, as an owner or an admin for the event. Send both addresses in one update, because the event takes the two together.

### Sets the event's escalation address and its point of contact for Ticket Fairy support, in place of the brand's

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":"\<ESCALATION\_EMAIL\>","internalSupportEmail":"\<TEAM\_EMAIL\>"}'

## Anna Fain hoitaa se puolestasi

Fai toimii Ticket Fairy -hallintapaneelissasi. Luo tili, avaa Fai ja liitä yllä oleva kehote.

   [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Go back to your brand's addresses

On **Contacts**, turn on **Use Brand Contacts**, then select **Save**. The event's own addresses are removed, and the event uses the addresses under **Brand Contacts** again.

Fai can remove the event's own addresses, so the event uses your brand's again. She shows you the change and asks you to approve it first. The command line does the same with an event update that clears both addresses.

### Hallintapaneelissasi, Fain kanssa

For \<EVENT NAME\>, remove the event's own support contact addresses so it uses the brand contacts again, and show me the change before you save it

### Päätteeltä

Use an owner or admin login for the event. Clear both addresses in one update.

#### Removes the event's own addresses so the event uses the brand's again

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":null,"internalSupportEmail":null}'

## Kysymyksiä joita sinulla voi olla

What is the difference between the two addresses?:  Contact Email for Escalations is the address for buyer questions that need your team, and the dashboard marks it for giving to buyers. Point of Contact Email for Ticket Fairy Support is where Ticket Fairy support reaches your team about the event, and the dashboard marks it for internal use only.

Do buyers see these addresses on my event page or tickets?:  No. Your event page, checkout and tickets do not print either address. Ticket Fairy support sees both beside the event's orders when it looks one up for a buyer.

Why is Use Brand Contacts on when I open the page?:  The event has no addresses of its own yet, so it uses your brand's. The page shows the switch on until the event has both of its own addresses saved.

Why does Brand Contacts say Not provided?:  Your brand has no address of that kind saved. Turn off Use Brand Contacts and enter the event's own addresses, so Ticket Fairy support has an address for your team about this event.

I entered support addresses when I published. Where did they go?:  The Support Information section of the publish dialog saves them. If your brand had addresses and this event had none of its own, the addresses you entered replaced your brand's, for every event that uses brand contacts. If your brand had none, they were saved for this event only. Use this page to give one event its own addresses without changing the brand's.

Do the addresses copy when I duplicate the event?:  Only if you turn on **Contacts** in the Duplicate Event dialog. It starts turned off, so a copy uses your brand's addresses until you give it its own.

## Jäikö vielä kysyttävää?

Varaa esittely, niin vastaamme siihen puhelussa sinun tapahtumatyyppisi mukaan. Tai luo tili ja katso itse.

   [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) [Luo ilmainen tili](https://manage.ticketfairy.com/welcome)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Aiheeseen liittyvät oppaat

- [Lisää tapoja käyttää Ticket Fairyä](https://www.ticketfairy.com/fi/event-ticketing/features)
- [Ajasta tapahtuman julkaisu](https://www.ticketfairy.com/fi/guides/schedule-when-your-event-goes-live)
- [Monista tapahtuma](https://www.ticketfairy.com/fi/guides/duplicate-an-event)
- [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/fi/guides/invite-your-team)
- [Create an event](https://www.ticketfairy.com/fi/guides/create-an-event)
- [Vähennä ilmaisten ja ilmoittautumista edellyttävien tapahtumien poisjääntejä Freefundilla](https://www.ticketfairy.com/fi/guides/reduce-no-shows-at-free-rsvp-events)
- [Suorita tapahtumallesi A/B-testi](https://www.ticketfairy.com/fi/guides/run-an-ab-test-for-your-event)
- [Tee tapahtumastasi vain kutsutuille](https://www.ticketfairy.com/fi/guides/make-an-event-invitation-only)
- [Suojaa tapahtuma salasanalla](https://www.ticketfairy.com/fi/guides/password-protect-your-event)
- [Sell tickets by personal invitation](https://www.ticketfairy.com/fi/guides/sell-tickets-by-personal-invitation)
- [Unlock hidden tickets with an access code](https://www.ticketfairy.com/fi/guides/unlock-hidden-tickets-with-an-access-code)
- [Approve orders before buyers receive tickets](https://www.ticketfairy.com/fi/guides/approve-orders-before-buyers-receive-tickets)
- [Siirrä tapahtumaa tai vaihda sen ajankohtaa](https://www.ticketfairy.com/fi/guides/postpone-or-reschedule-an-event)
- [Peru tapahtuma](https://www.ticketfairy.com/fi/guides/cancel-an-event)
- [Ota ennakkorekisteröinnit ennen lippujen myynnin alkamista](https://www.ticketfairy.com/fi/guides/take-pre-registrations-before-your-on-sale)
- [Luo uudelleenkäytettävä tapahtumamalli](https://www.ticketfairy.com/fi/guides/create-a-reusable-event-template)
- [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/fi/guides/sell-a-multi-day-festival)
- [Myy pysäköintiä, leirintää ja oheistuotteita lippujen kanssa](https://www.ticketfairy.com/fi/guides/sell-add-ons-with-your-tickets)
- [Group your tickets into categories](https://www.ticketfairy.com/fi/guides/group-your-tickets-into-categories)
- [Myönnä miehistölle ja artisteille uudelleenkäytettäviä tapahtumapasseja](https://www.ticketfairy.com/fi/guides/issue-entry-passes-to-your-crew)
- [Set up ticket types](https://www.ticketfairy.com/fi/guides/set-up-ticket-types)
- [Rajoita, kuinka monta lippua voi ostaa yhdellä lipputyypillä](https://www.ticketfairy.com/fi/guides/limit-who-can-buy-tickets)
- [Sell tickets only to your NFT holders](https://www.ticketfairy.com/fi/guides/sell-tickets-only-to-your-nft-holders)
- [Lisää esite ja kuvaus tapahtumasivullesi](https://www.ticketfairy.com/fi/guides/design-your-event-page)
- [Vastaa ostajien kysymyksiin tapahtumasivulla](https://www.ticketfairy.com/fi/guides/add-faqs-to-your-event-page)
- [Myy ajastettuja pääsylippuja nähtävyyteen, näyttelyyn tai ruokatapahtumaan](https://www.ticketfairy.com/fi/guides/sell-timed-entry-tickets)
- [Luo toistuva tapahtumasarja](https://www.ticketfairy.com/fi/guides/run-a-recurring-event-series)
- [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/fi/guides/sell-vip-tables-and-bottle-service)
- [Hold back tickets for later](https://www.ticketfairy.com/fi/guides/hold-back-ticket-stock)
- [Schedule ticket releases](https://www.ticketfairy.com/fi/guides/schedule-ticket-sale-windows-and-release-tiers)
- [Kaikki Ticket Fairy -oppaat](https://www.ticketfairy.com/fi/guides)

## Tee tämä omassa tapahtumassasi

Luo tili, rakenna tapahtumasi ja seuraa vaiheita omassa hallintapaneelissasi. Sinun ei tarvitse varata myyntipuhelua.

  [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

## Myy lippuja Ticket Fairyn kanssa

Kaikki näissä oppaissa esitelty on hallintapaneelissasi rekisteröitymispäivästä alkaen.

- Rakenna tapahtumasi minuuteissa
- Ilmaiset tapahtumat ovat ilmaisia
- Fai, apuohjaajasi, on mukana valmiina

 [Luo ilmainen tili](https://manage.ticketfairy.com/welcome)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Katso se puhelussa

Varaa esittely, niin näytämme, miten Ticket Fairy hoitaa sinun tapahtumatyyppisi.

 [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) [Lisää tapoja käyttää Ticket Fairyä](https://www.ticketfairy.com/fi/event-ticketing/features)

### Vinkkejä lippujen myynnin kasvattamiseen

Käytännön neuvoja järjestäjiltä, joiden liput myydään loppuun, sekä jokainen uusi opas heti sen ilmestyttyä.

Kunnioitamme yksityisyyttäsi. Voit peruuttaa milloin tahansa.