# Let buyers resell their tickets at face value | Ticket Fairy -oppaat

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Oppaat](https://www.ticketfairy.com/fi/guides)
3. Let buyers resell their tickets at face value

Kassa ja tilaukset

# Let buyers resell their tickets at face value

Festival, club and concert promoters turn on resale so a fan who can no longer come passes their ticket on through Ticket Fairy instead of through a tout. The next person in line pays the ticket's own price, the seller gets their money back, and the old ticket stops working at the door.

Turn on ticket resale so a buyer who can't come to your event passes their ticket to the next fan on your waiting list, or to someone they name, at the ticket's own price, and follow every resale ticket on the Ticket Resale report.

Kenelle:  Letting ticket buyers pass their tickets to fans who want them

Kestää:  6 minuuttia

- [Open the anti-scalping settings](#step-1)
- [Open the settings dialog](#step-2)
- [Turn on the resale you want to offer](#step-3)
- [Save the settings](#step-4)
- [The resale fee](#step-5)
- [A buyer's resale](#step-6)
- [Turn on the waiting list](#step-7)
- [A completed resale](#step-8)
- [Watch your resale tickets](#step-9)
- [Check a resale went through](#step-10)

## Ennen aloitusta

- You're the owner or an admin of the event. Ask one of them to do this if you can't open **Tickets**.

1. ## Open the anti-scalping settings

   Open your event, select **Tickets**, then **Settings**, and find the **Anti-Scalping/Fraud Settings** card. A tick beside **Ticket Resale** means your buyers can already resell their tickets.
           ![Ticket Fairy Anti-Scalping/Fraud Settings card with Names Required, Ticket Resale and Add-on Resale ticked and a Settings button](https://www.ticketfairy.com/embeds/posters/marketing-resale--anti-scalping-card.png)    Tickets, Settings, Anti-Scalping/Fraud Settings.
2. ## Open the settings dialog

   Select **Settings** on the card. The dialog lists **Ticket resale** and **Add-on resale** below the name and ID checks.
           ![The Anti-Scalping/Fraud Settings dialog, with names required, name checks, ID required, ticket resale and add-on resale switches and a Save button](https://www.ticketfairy.com/embeds/posters/marketing-event-settings--anti-scalping.png)    Tickets, Settings, Anti-Scalping/Fraud Settings.
3. ## Turn on the resale you want to offer

   Turn on each kind of resale your buyers can use.

   - **Ticket resale**: A buyer can resell a ticket they bought, and the add-ons attached to it go with the ticket. An add-on set to **Withhold from Resale** stays with the seller.
   - **Add-on resale**: A buyer can resell an add-on on its own, such as a parking pass they no longer need.
4. ## Save the settings

   Select **Save**. The dashboard shows "Successfully updated ticket settings", and **Ticket Resale** on the card carries a tick.

   **Huomautus:** The change applies to every ticket on the event, so buyers who already hold tickets can resell them too.

## The resale fee

When a ticket sells through resale, we charge the seller a resale fee of 10% of the price they paid for the ticket, not counting the booking fee. The fee applies to every resale on your event from the moment **Ticket resale** is on, whether you switch it on when you create the event or on this page later, unless your event is in India, where resale carries no fee, or we've set a different fee for it. For a ticket bought in a currency other than US, Australian or New Zealand dollars, pounds sterling or euros, the fee is capped at the equivalent of US$20.

**Huomautus:** We take the fee from the seller's card once their ticket sells, then refund their ticket. If the card is declined, we email them a link to pay the fee, and their refund goes out once they pay.

## A buyer's resale

A buyer who can't come opens their order in their Ticket Fairy account and chooses Sell Ticket beside the ticket. They can sell it to anyone who wants it, which offers it to the next person on your waiting list for that ticket type, or to someone they know, whom we email a link to buy it. Their ticket keeps working at the door until the new buyer pays.

**Huomautus:** When a resale fee applies, the Sell ticket page shows the amount before the buyer lists the ticket. A buyer can take the ticket off resale from the same order until a new buyer pays for it.

5. ## Turn on the waiting list

   On the same **Settings** tab, turn on **Enable waiting list after ticket sell-out** if it's off, then select **Save Ticket Settings**.

   **Huomautus:** A ticket sold to anyone is offered to the person who joined the waiting list for that ticket type earliest. When the list is empty, the ticket stays up for resale until a fan joins it.
           ![Ticket Fairy ticket settings with the waiting list switches for tickets and add-ons turned on](https://www.ticketfairy.com/embeds/posters/marketing-waiting-list--settings.png)    Tickets, Settings.

## A completed resale

The new buyer pays the ticket type's current price at an ordinary checkout, with the booking fee as for any other ticket, and receives a ticket of their own. The seller's ticket stops working, and we refund the seller what they paid for the ticket and any add-ons that went with it, less anything already refunded on it and, unless we've set your event up to return it, the booking fee.

6. ## Watch your resale tickets

   Open **Performance** and select **Ticket Resale**. Each ticket type shows how many of its tickets buyers have put up for resale, and selecting one lists each ticket with its **Status**, **Sold Via** and **Sold To**.

   **Huomautus:** A ticket reads for sale until a new buyer pays for it, sale in progress while the seller's resale fee is unpaid, and sold once the sale completes.
         ![Ticket Fairy Ticket Resale report with General Admission opened to show tickets sold, in progress and for sale through the waiting list](https://www.ticketfairy.com/embeds/posters/marketing-resale--report.png)    Performance, Ticket Resale.
7. ## Check a resale went through

   Select a ticket type's row and look for a ticket marked sold. The ticket number under **Sold To** is the new buyer's ticket.

## Kokeile näitä vaiheita omassa tapahtumassasi

Luo ilmainen tili, rakenna tapahtumasi ja seuraa yllä olevia vaiheita omassa hallintapaneelissasi. Se vie muutaman minuutin, eikä sinun tarvitse varata myyntipuhelua.

    Sähköpostiosoitteesi    [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Tai anna sen hoitua puolestasi

Fai, the assistant inside your dashboard, can turn ticket resale, add-on resale and the waiting list on for you, tell you the resale fee on your event and list the tickets buyers have put up for resale. She shows you each change and asks you to approve it before she saves. Over MCP your own assistant can switch resale on and read the setting back.

### Hallintapaneelissasi, Fain kanssa

Turn on ticket resale, add-on resale and the waiting list for \<EVENT NAME\>, then tell me the resale fee on the event and list the tickets buyers have put up for resale

### Omasta avustajastasi, MCP:n kautta

Yhdistä avustajasi [MCP-palvelimeemme](https://www.ticketfairy.com/mcp-server) ja pyydä sitä:

Kopioitu MCP-määritys sisältää `--read-only`-valinnan. Poista `--read-only` vain, kun haluat avustajan tekevän muutoksia. Tavalliset muutokset suoritetaan pyynnöstä; tuhoavat toiminnot pyytävät hyväksyntäsi yhteensopivassa asiakkaassa. Jos asiakkaasi ei voi kysyä, tee muutos hallintapaneelissa.

Pick the brand, find the event \<EVENT NAME\>, turn on ticket resale and add-on resale, then show me the event's resale settings

## Päätteeltä

Asenna CLI osoitteesta [CLI-sivultamme](https://www.ticketfairy.com/cli), kirjaudu komennolla `ticketfairy auth login` ja valitse brändi, jonka parissa työskentelet, komennolla `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` ja `ticketfairy event list` näyttävät muiden komentojen käyttämät tunnisteet.

Use the same owner or admin login with the command line that you use in the dashboard. It turns resale on through the event's settings, reads back whether resale is on with the resale fee percentage, and lists every ticket on resale with its status. The waiting list switch and the report's grouping by ticket type are in the dashboard.

### Turn on ticket resale and add-on resale for an event.

ticketfairy event update \<EVENT\_ID\> --body '{"flagResaleEnabled": true, "flagEnableAddOnResale": true}'

### Check whether ticket and add-on resale are on, and the resale fee percentage the event carries.

ticketfairy event get \<EVENT\_ID\> --fields flagResaleEnabled,flagEnableAddOnResale,resaleFeePercentage

### List every ticket buyers have put up for resale, with its status, how it sold and the ticket it went to.

ticketfairy api /api/events/\<EVENT\_ID\>/relationships/performance --query section=resale --output json

## Anna Fain hoitaa se puolestasi

Fai toimii Ticket Fairy -hallintapaneelissasi. Luo tili, avaa Fai ja liitä yllä oleva kehote.

   [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Keep one ticket type out of resale

1. ### Open the ticket type

   Open your event, select **Tickets**, then select **Edit** on the ticket type.
2. ### Withhold it from resale

   Turn on **Withhold this ticket type from resale**, then select **Save**.

   **Huomautus:** Buyers holding that ticket type no longer see Sell Ticket on it. A ticket already up for resale stays up until it sells or its buyer takes it down.

Fai can withhold a ticket type from resale after showing you which one she will change, and asks you to approve it. Over MCP your own assistant can do the same, and the command line sets it with the ticket type's ID from the ticket list.

### Hallintapaneelissasi, Fain kanssa

Stop buyers reselling the \<TICKET TYPE NAME\> tickets on \<EVENT NAME\>, and show me the ticket type before you change it

### Omasta avustajastasi, MCP:n kautta

Kopioitu MCP-määritys sisältää `--read-only`-valinnan. Poista `--read-only` vain, kun haluat avustajan tekevän muutoksia. Tavalliset muutokset suoritetaan pyynnöstä; tuhoavat toiminnot pyytävät hyväksyntäsi yhteensopivassa asiakkaassa. Jos asiakkaasi ei voi kysyä, tee muutos hallintapaneelissa.

Find the event \<EVENT NAME\>, list its ticket types, then withhold \<TICKET TYPE NAME\> from resale

### Päätteeltä

Use an owner or admin login. Take the ticket type's ID from the ticket list, then withhold it from resale.

#### List the event's ticket types with their IDs.

ticketfairy ticket list \<EVENT\_ID\>

#### Withhold one ticket type from resale.

ticketfairy ticket update \<EVENT\_ID\> \<TICKET\_TYPE\_ID\> --body '{"disableResale": true}'

## Stop one buyer reselling their order

Open **Orders**, open the order, then select **Block Resale**.

**Huomautus:** The button then reads **Unblock Resale**, which lets the buyer resell again. You need to be the owner, an admin, a **Stats** login or a **Customer Support** login on the event.

        ![Ticket Fairy order window with two valid VIP Weekend tickets and the Resend tickets, Block Resale and Download for Ticket Printer buttons](https://www.ticketfairy.com/embeds/posters/marketing-orders--order-details.png)    Event, Orders, order.

Fai can find the order and block or unblock resale on it, and asks you to approve the change first. MCP and the command line do not block resale on an order.

### Hallintapaneelissasi, Fain kanssa

Find order \<ORDER NUMBER\> on \<EVENT NAME\> and block resale on it once I approve

## Turn resale off

In the **Anti-Scalping/Fraud Settings** dialog, turn off **Ticket resale**, then select **Save**.

**Huomautus:** Buyers can no longer put tickets up for resale, and the Ticket Resale tab leaves **Performance**. A ticket already up for resale stays up until it sells or its buyer takes it down.

Fai can turn ticket resale off after showing you the change, and asks you to approve it. Over MCP your own assistant can switch it off too, and so can the command line.

### Hallintapaneelissasi, Fain kanssa

Turn off ticket resale for \<EVENT NAME\>

### Omasta avustajastasi, MCP:n kautta

Kopioitu MCP-määritys sisältää `--read-only`-valinnan. Poista `--read-only` vain, kun haluat avustajan tekevän muutoksia. Tavalliset muutokset suoritetaan pyynnöstä; tuhoavat toiminnot pyytävät hyväksyntäsi yhteensopivassa asiakkaassa. Jos asiakkaasi ei voi kysyä, tee muutos hallintapaneelissa.

Find the event \<EVENT NAME\> and turn off ticket resale

### Päätteeltä

Use an owner or admin login.

#### Turn off ticket resale for an event.

ticketfairy event update \<EVENT\_ID\> --body '{"flagResaleEnabled": false}'

## Kysymyksiä joita sinulla voi olla

What does the person reselling a ticket get back?:  What they paid for the ticket and any add-ons that went with it, less anything already refunded on it. The booking fee isn't returned unless we've set your event up to return it. We refund them the way they paid once the ticket sells and any resale fee is paid.

What does the new buyer pay?:  The ticket type's current price at an ordinary checkout, with the booking fee as for any other ticket. On an event Ticket Fairy has set up to offer returned tickets by category, it is the price of the category's resale ticket type. Nobody sets their own price on a resale, so a ticket can't be marked up.

Can I change the resale fee?:  We set the resale fee on your event. Ask us if your event needs a different one.

Why can't a buyer resell their ticket?:  Sell Ticket appears only while ticket resale is on, on a ticket the buyer paid for that hasn't been scanned in. It doesn't appear on free and guest tickets, gifts, tickets from a pass or a membership, tickets still being paid off in instalments, a ticket type you've withheld from resale, or an order you've blocked.

Can a buyer choose who gets their ticket?:  Yes. They choose to sell it to someone they know and enter that person's name and email address, and we email them a link to buy it. On an event with time slots, selling to someone they know is the only choice.

Can a buyer take a ticket off resale?:  Yes, from their order in their Ticket Fairy account, until a new buyer pays for it. Once the new buyer has paid, the resale can't be called off.

Is there a resale fee on an add-on sold on its own?:  No, unless we've set one for your event.

Why does my event with resale on charge no resale fee?:  The fee follows the country of your venue, so an event you saved before it had a venue gets the fee once you save it with its venue. Some older events have **Ticket resale** on without the fee, and saving other changes to the event does not add it. To add it, open the **Anti-Scalping/Fraud Settings** dialog, leave **Ticket resale** on and select **Save**. The fee applies to resales from then on.

Does an event created through the API charge the resale fee?:  Not at first. An event created through the Ticket Fairy API charges the resale fee after you save the **Anti-Scalping/Fraud Settings** dialog with **Ticket resale** on, or after we set a fee for it. An event with no venue yet gets the fee once you add its venue on the Event Details page, or make it an online event there.

## Jäikö vielä kysyttävää?

Varaa esittely, niin vastaamme siihen puhelussa sinun tapahtumatyyppisi mukaan. Tai luo tili ja katso itse.

   [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) [Luo ilmainen tili](https://manage.ticketfairy.com/welcome)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Aiheeseen liittyvät oppaat

- [Lisää tapoja käyttää Ticket Fairyä](https://www.ticketfairy.com/fi/event-ticketing/features)
- [Käynnistä loppuunmyydyn tapahtuman jonotuslista](https://www.ticketfairy.com/fi/guides/run-a-waiting-list)
- [Miten pidät trokareet ja botit poissa lipuistasi?](https://www.ticketfairy.com/fi/guides/keep-touts-off-your-tickets)
- [Etsi tapahtumasi tilaukset ja hallitse niitä](https://www.ticketfairy.com/fi/guides/find-and-manage-your-event-orders)
- [Palauta tilaus tapahtumassasi](https://www.ticketfairy.com/fi/guides/refund-an-order)
- [Group your tickets into categories](https://www.ticketfairy.com/fi/guides/group-your-tickets-into-categories)
- [Tulosta tapahtumapaikan ohjeet ja sisäänpääsytiedot lippuihin](https://www.ticketfairy.com/fi/guides/print-venue-directions-and-entry-details-on-your-tickets)
- [Tyhjennä henkilöllisyystarkistusta odottavat tilaukset](https://www.ticketfairy.com/fi/guides/verify-buyer-identity-at-checkout)
- [Anna ostajien hyvittää lippunsa itse](https://www.ticketfairy.com/fi/guides/let-buyers-refund-themselves)
- [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/fi/guides/choose-which-attendee-details-checkout-collects)
- [Win back buyers who left checkout](https://www.ticketfairy.com/fi/guides/recover-abandoned-carts)
- [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/fi/guides/take-a-group-booking-and-invoice-it)
- [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/fi/guides/resend-tickets-and-fix-a-buyers-details)
- [Move a buyer to a different ticket type or seat](https://www.ticketfairy.com/fi/guides/move-a-buyer-to-a-different-ticket-type-or-seat)
- [Lisää tapahtuman kassalle mukautettuja kysymyksiä](https://www.ticketfairy.com/fi/guides/add-custom-checkout-questions)
- [Lisää mukautettuja ehtoja tapahtuman kassalle](https://www.ticketfairy.com/fi/guides/add-custom-terms-to-your-checkout)
- [Kaikki Ticket Fairy -oppaat](https://www.ticketfairy.com/fi/guides)

## Tee tämä omassa tapahtumassasi

Luo tili, rakenna tapahtumasi ja seuraa vaiheita omassa hallintapaneelissasi. Sinun ei tarvitse varata myyntipuhelua.

  [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

## Myy lippuja Ticket Fairyn kanssa

Kaikki näissä oppaissa esitelty on hallintapaneelissasi rekisteröitymispäivästä alkaen.

- Rakenna tapahtumasi minuuteissa
- Ilmaiset tapahtumat ovat ilmaisia
- Fai, apuohjaajasi, on mukana valmiina

 [Luo ilmainen tili](https://manage.ticketfairy.com/welcome)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Katso se puhelussa

Varaa esittely, niin näytämme, miten Ticket Fairy hoitaa sinun tapahtumatyyppisi.

 [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) [Lisää tapoja käyttää Ticket Fairyä](https://www.ticketfairy.com/fi/event-ticketing/features)

### Vinkkejä lippujen myynnin kasvattamiseen

Käytännön neuvoja järjestäjiltä, joiden liput myydään loppuun, sekä jokainen uusi opas heti sen ilmestyttyä.

Kunnioitamme yksityisyyttäsi. Voit peruuttaa milloin tahansa.