# Resend a buyer's tickets and fix their details | Ticket Fairy -oppaat 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Oppaat](https://www.ticketfairy.com/fi/guides) 3. Resend a buyer's tickets and fix their details Kassa ja tilaukset # Resend a buyer's tickets and fix their details Box office and support teams get asked for tickets that never arrived, usually because the email address has a typo or the buyer reads a different inbox. You can correct the name or email on the ticket and send the same barcodes again, without changing the order or the money on it. Send an order's tickets again to any email address the buyer gives you, and correct the name or email on a ticket so it matches the person arriving at the door. Kenelle: Answering a buyer whose tickets went missing Kestää: 5 minuuttia - [Find the order](#step-1) - [Correct the name or address on the ticket](#step-2) - [Send the tickets again](#step-3) ## Ennen aloitusta - You're the owner, an admin, a support login or a limited support login on the event. A Stats or promoter login is refused, even where the menu still offers the action. - You have the order in front of you on the Orders page, found by the buyer's name, email address or order number. - You know which address the buyer wants the tickets at. Ask them rather than guessing, because a resend goes to the address you type and nowhere else. 1. ## Find the order Open your event, select **Orders**, then search for the buyer by name, email address or order number. Where the search finds nothing, the buyer has usually booked under a second email address. 2. ## Correct the name or address on the ticket Open the order, select **Edit Ticket** on the ticket that is wrong, correct the **First name**, **Last name** or **Email address**, then select **Save**. The barcode is unchanged, so a ticket already printed or saved to a phone still scans. **Huomautus:** Nothing is emailed to the buyer when you save this, so send the tickets again yourself. ![Ticket Fairy Edit Ticket dialog with the holder's name, email address, ticket type and status](https://www.ticketfairy.com/embeds/posters/marketing-order-resend--edit-ticket.png) Event, Orders, order, ticket, Edit Ticket. 3. ## Send the tickets again Select **Resend** in the order's menu, check the **Email Address**, then select **Resend**. The same tickets go out again, and Successfully Sent tells you the email is on its way. **Huomautus:** The address is filled in from the order and you can change it for this one send. Changing it here does not change the order, so correct the ticket first if the buyer should keep the new address. **Varoitus:** A buyer still paying off a payment plan receives the payment plan confirmation again, which lists the instalments and carries no barcode. Tell them their tickets arrive with the last instalment. ![Ticket Fairy Resend Confirmation dialog with the buyer's email address filled in](https://www.ticketfairy.com/embeds/posters/marketing-order-resend--resend-confirmation.png) Event, Orders, order menu, Resend. ## Kokeile näitä vaiheita omassa tapahtumassasi Luo ilmainen tili, rakenna tapahtumasi ja seuraa yllä olevia vaiheita omassa hallintapaneelissasi. Se vie muutaman minuutin, eikä sinun tarvitse varata myyntipuhelua. Sähköpostiosoitteesi [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita. ## Tai anna sen hoitua puolestasi Fai, the assistant inside your dashboard, finds the order and reads what was sent and to which address. Sending the tickets again and correcting a name are yours to do on the page, because neither is something she can carry out. ### Hallintapaneelissasi, Fain kanssa Find the order for \ on \ and tell me which tickets it holds and what state each one is in ## Anna Fain hoitaa se puolestasi Fai toimii Ticket Fairy -hallintapaneelissasi. Luo tili, avaa Fai ja liitä yllä oleva kehote. [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita. ## Resend from the order itself Select **Resend tickets** inside the order for the same dialog and the same result. A phone shows the order rather than the row menu, so this is the way in when you are answering a buyer away from a desk. Fai finds the order and reads it out to you. The resend is yours to do on the page. ### Hallintapaneelissasi, Fain kanssa Show me order \ on \ with the address it was sent to ## Move a buyer to a different ticket type Change **Ticket Type** in the same dialog when a buyer bought the wrong one. This cancels the ticket and issues a replacement, so the old barcode stops working and you need to send the buyer their new ticket. **Huomautus:** On a timed entry event where we charge for a change of slot, the buyer receives a link and the change happens only once they follow it. Fai reads the ticket afterwards so you can confirm which one is now live. Making the change is yours to do on the page. ### Hallintapaneelissasi, Fain kanssa For order \ on \, list its tickets with the type and state of each ## Kysymyksiä joita sinulla voi olla Does a resend make new tickets?: No. The same barcodes go out again, so a buyer who finds the first email later can use either one and the door sees one ticket. I resent to a different address. Which one does the order have now?: The one it always had. A resend delivers to the address you typed and leaves the order alone, so edit the ticket as well when the buyer should keep the new address. The buyer says it still has not arrived. What now?: Read the address on the ticket back to them, letter by letter, and ask them to look in spam and in any other inbox that address forwards to. A work address that filters outside mail is the usual answer, and sending to a personal one settles it. Can Fai resend an order for me?: Not yet. She finds the order and reads out its tickets, their state and the address on them, and the resend itself is yours to do on the page. Why can a Stats login see Resend but not use it?: The action is refused for that login even where the menu still offers it, so nothing is sent. Ask an owner, an admin or a support login on the event to do it. ## Jäikö vielä kysyttävää? Varaa esittely, niin vastaamme siihen puhelussa sinun tapahtumatyyppisi mukaan. Tai luo tili ja katso itse. [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita. ## Aiheeseen liittyvät oppaat - [Lisää tapoja käyttää Ticket Fairyä](https://www.ticketfairy.com/fi/event-ticketing/features) - [Palauta tapahtuman tilaus](https://www.ticketfairy.com/fi/guides/refund-an-order) - [Send free tickets to your guest list](https://www.ticketfairy.com/fi/guides/issue-guest-tickets) - [Hyväksy tilaukset ennen kuin ostajat saavat liput](https://www.ticketfairy.com/fi/guides/approve-orders-before-buyers-receive-tickets) - [Anna ostajien hyvittää lippunsa itse](https://www.ticketfairy.com/fi/guides/let-buyers-refund-themselves) - [Käynnistä loppuunmyydyn tapahtuman jonotuslista](https://www.ticketfairy.com/fi/guides/run-a-waiting-list) - [Tyhjennä henkilöllisyystarkistusta odottavat tilaukset](https://www.ticketfairy.com/fi/guides/verify-buyer-identity-at-checkout) - [Palauta kassalta poistuneet ostajat](https://www.ticketfairy.com/fi/guides/recover-abandoned-carts) - [Myy lippupaketti yritykselle ja laskuta se](https://www.ticketfairy.com/fi/guides/take-a-group-booking-and-invoice-it) - [Add custom questions to your event checkout](https://www.ticketfairy.com/fi/guides/add-custom-checkout-questions) - [Add custom terms to your event checkout](https://www.ticketfairy.com/fi/guides/add-custom-terms-to-your-checkout) - [Kaikki Ticket Fairy -oppaat](https://www.ticketfairy.com/fi/guides) ## Tee tämä omassa tapahtumassasi Luo tili, rakenna tapahtumasi ja seuraa vaiheita omassa hallintapaneelissasi. Sinun ei tarvitse varata myyntipuhelua. [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) ## Myy lippuja Ticket Fairyn kanssa Kaikki näissä oppaissa esitelty on hallintapaneelissasi rekisteröitymispäivästä alkaen. - Rakenna tapahtumasi minuuteissa - Ilmaiset tapahtumat ovat ilmaisia - Fai, apuohjaajasi, on mukana valmiina [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita. ## Katso se puhelussa Varaa esittely, niin näytämme, miten Ticket Fairy hoitaa sinun tapahtumatyyppisi. [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) [Lisää tapoja käyttää Ticket Fairyä](https://www.ticketfairy.com/fi/event-ticketing/features) ### Vinkkejä lippujen myynnin kasvattamiseen Käytännön neuvoja järjestäjiltä, joiden liput myydään loppuun, sekä jokainen uusi opas heti sen ilmestyttyä. Kunnioitamme yksityisyyttäsi. Voit peruuttaa milloin tahansa.