# Send your ticket buyers and orders to Hive | Ticket Fairy -oppaat

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Oppaat](https://www.ticketfairy.com/fi/guides)
3. Send your ticket buyers and orders to Hive

Integraatiot

# Send your ticket buyers and orders to Hive

Venues and promoters who run their fan marketing in Hive connect it to a brand once. Each ticket buyer then lands in your Hive account with the order they placed, so your next campaign reaches the people who bought.

Connect Hive to a brand with your Hive account ID, and each ticket buyer on that brand's events joins your Hive account with their order, in a Hive segment for one event when you choose one.

Kenelle:  Adding your ticket buyers and their orders to Hive

Kestää:  5 minuuttia

- [Open the Hive card](#step-1)
- [Enter your Hive account ID](#step-2)
- [Save the ID](#step-3)
- [Ask Hive to whitelist Ticket Fairy](#step-4)
- [The buyer details Hive receives](#step-5)
- [Check the first buyer arrived](#step-6)

## Ennen aloitusta

- You're an owner or admin of the brand. If the Hive card is missing from **Integrations**, ask an owner or an admin.
- You have a Hive account and know its account ID.

1. ## Open the Hive card

   Open your brand, select **Integrations** and scroll to **Purchase & sign-up capture**.
           ![Ticket Fairy Hive card on the Integrations page, with the Hive account ID field and Save, marked Not connected](https://www.ticketfairy.com/embeds/posters/marketing-brand-integrations--hive.png)    Brand, Integrations, Purchase & sign-up capture.
2. ## Enter your Hive account ID

   Enter the ID from your Hive account in **Hive account ID**.
3. ## Save the ID

   Select **Save**. The card changes to **Connected** and "Hive saved." appears.
4. ## Ask Hive to whitelist Ticket Fairy

   Email Hive at hello@hive.co and ask them to whitelist Ticket Fairy on your Hive account.

   **Huomautus:** Your buyers reach your Hive account once Hive has done this.

## The buyer details Hive receives

When a buyer's order confirmation page opens, Ticket Fairy passes the buyer and their order to your Hive account. Hive receives the details the buyer entered at checkout, such as their name, email, phone number and address, with the order number, the amount paid and the event's name, dates, link, artwork and venue.

**Huomautus:** When you hide the venue from customers, Hive receives the venue's city and country without its name.

5. ## Check the first buyer arrived

   Buy a test ticket with an email address you control, wait for the order confirmation page, then look for that buyer in your Hive account.

   **Huomautus:** Hive receives the buyers whose confirmation page opens after you save the ID, so earlier buyers aren't in it.

## Kokeile näitä vaiheita omassa tapahtumassasi

Luo ilmainen tili, rakenna tapahtumasi ja seuraa yllä olevia vaiheita omassa hallintapaneelissasi. Se vie muutaman minuutin, eikä sinun tarvitse varata myyntipuhelua.

    Sähköpostiosoitteesi    [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Tai anna sen hoitua puolestasi

Fai can save the Hive account ID on a brand, and she asks for your approval before she saves it. Asking Hive to whitelist Ticket Fairy is an email you send yourself.

### Hallintapaneelissasi, Fain kanssa

Connect Hive on \<BRAND NAME\> with the account ID \<HIVE ACCOUNT ID\>, and ask me before you save it

## Anna Fain hoitaa se puolestasi

Fai toimii Ticket Fairy -hallintapaneelissasi. Luo tili, avaa Fai ja liitä yllä oleva kehote.

   [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Add one event's buyers to a Hive segment

1. ### Open the event's Advanced Options

   Open the event, select **Settings** and scroll to **Advanced Options**.

   **Huomautus:** You need an owner or admin login on the event. If **Settings** is missing from your event menu, ask an owner or an admin.
           ![Ticket Fairy event Advanced Options with the tracking code fields and Hive Segment for this event filled in above Save Advanced Options](https://www.ticketfairy.com/embeds/posters/marketing-event-advanced-options--hive-segment.png)    Event, Settings, Advanced Options.
2. ### Enter the segment

   Enter the Hive segment in **Hive Segment for this event**.

   **Huomautus:** The field shows once the brand has a Hive account ID saved.
3. ### Save the segment

   Select **Save Advanced Options**. "Successfully updated advanced options" appears.

   **Huomautus:** Buyers of this event then join that segment in Hive, and every other event on the brand keeps sending buyers without one.

Fai can open the event's Settings page, where you enter the segment.

### Hallintapaneelissasi, Fain kanssa

Open the settings page for \<EVENT NAME\>

## Turn Hive off

1. ### Clear the Hive account ID

   On the Hive card, delete the ID in **Hive account ID**, then select **Turn off**.
2. ### Confirm turning Hive off

   Select **Turn off** in the confirmation. The card changes to **Not connected**.

   **Huomautus:** Ticket Fairy stops sending new buyers, and the buyers already in Hive stay there. Enter the ID again to turn it back on.

Fai can turn Hive off for a brand after you approve the change.

### Hallintapaneelissasi, Fain kanssa

Turn off Hive on \<BRAND NAME\>, and ask me before you save it

## Kysymyksiä joita sinulla voi olla

Why are no buyers arriving in Hive?:  Check that Hive has whitelisted Ticket Fairy on your account, and that the ID on the Hive card matches your account ID in Hive. A buyer arrives when their order confirmation page opens, so orders placed before you saved the ID don't appear.

Can I send one event's buyers to a different Hive account?:  No. Hive is set for the whole brand. To keep one event's buyers apart in that account, give the event its own segment under **Advanced Options**.

Why can't I see the Hive card?:  The Hive card shows for brand owners and admins. A marketing team member sees **Integrations** without it, so ask an owner or an admin to enter the ID.

Why does the Hive card say someone else changed it?:  "Someone else changed this while you were editing." means a teammate saved the Hive card while you had it open. Select **Load latest** to see what they saved before you save yours.

## Jäikö vielä kysyttävää?

Varaa esittely, niin vastaamme siihen puhelussa sinun tapahtumatyyppisi mukaan. Tai luo tili ja katso itse.

   [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) [Luo ilmainen tili](https://manage.ticketfairy.com/welcome)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Aiheeseen liittyvät oppaat

- [Lisää tapoja käyttää Ticket Fairyä](https://www.ticketfairy.com/fi/event-ticketing/marketing-platform-integrations)
- [Send your ticket buyers to Laylo](https://www.ticketfairy.com/fi/guides/send-your-ticket-buyers-to-laylo)
- [Synkronoi lipunostajat MailChimpiin](https://www.ticketfairy.com/fi/guides/sync-buyers-to-mailchimp)
- [Voivatko lipunostajat liittyä sähköpostilistallesi automaattisesti?](https://www.ticketfairy.com/fi/guides/add-ticket-buyers-to-your-email-list)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/fi/guides/email-your-buyers)
- [Kaikki Ticket Fairy -oppaat](https://www.ticketfairy.com/fi/guides)

## Tee tämä omassa tapahtumassasi

Luo tili, rakenna tapahtumasi ja seuraa vaiheita omassa hallintapaneelissasi. Sinun ei tarvitse varata myyntipuhelua.

  [Luo ilmainen tili](https://manage.ticketfairy.com/welcome) [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo)

## Myy lippuja Ticket Fairyn kanssa

Kaikki näissä oppaissa esitelty on hallintapaneelissasi rekisteröitymispäivästä alkaen.

- Rakenna tapahtumasi minuuteissa
- Ilmaiset tapahtumat ovat ilmaisia
- Fai, apuohjaajasi, on mukana valmiina

 [Luo ilmainen tili](https://manage.ticketfairy.com/welcome)

Ei käyttöönottomaksuja. Ei pakollista kuukausimaksua. Luottokorttia ei tarvita.

## Katso se puhelussa

Varaa esittely, niin näytämme, miten Ticket Fairy hoitaa sinun tapahtumatyyppisi.

 [Varaa esittely](https://www.ticketfairy.com/fi/event-ticketing/book-a-demo) [Lisää tapoja käyttää Ticket Fairyä](https://www.ticketfairy.com/fi/event-ticketing/marketing-platform-integrations)

### Vinkkejä lippujen myynnin kasvattamiseen

Käytännön neuvoja järjestäjiltä, joiden liput myydään loppuun, sekä jokainen uusi opas heti sen ilmestyttyä.

Kunnioitamme yksityisyyttäsi. Voit peruuttaa milloin tahansa.