--- title: "Guides Ticket Fairy | Créez votre événement et vendez vos billets" description: "Configurez vos billets, ouvrez la mise en vente et comprenez vos chiffres grâce à des guides pas à pas sur les pixels publicitaires, les paliers de billets de festival et plus encore." canonical: "https://www.ticketfairy.com/fr/guides" --- Guides # Gérez votre événement sur Ticket Fairy Configurez vos billets, ouvrez votre mise en vente et sachez exactement comment votre événement se vend. Fai, votre coéquipière IA, peut vérifier les ventes, mettre à jour votre événement ou modifier un billet à votre demande. ## Créer un événement Créez l'événement, ses types de billets, ses vagues, sa page et l'ouverture des ventes. - ### [Créer un événement](https://www.ticketfairy.com/fr/guides/create-an-event) Pars d’un modèle ou d’un événement vierge, ajoute les informations nécessaires, configure tes billets avant toute sauvegarde et choisis ton mode de vente. 15 minutes - ### [Configurer les types de billets](https://www.ticketfairy.com/fr/guides/set-up-ticket-types) Crée des choix de billets clairs avec le bon prix, l'allocation, les limites d'achat, la disponibilité et les règles d'entrée avant la mise en vente de ton événement. 12 minutes - ### [Planifier les mises en vente des billets](https://www.ticketfairy.com/fr/guides/schedule-ticket-sale-windows-and-release-tiers) Planifie une séquence claire de mises en vente, avec le bon prix, les dates de vente et les règles d’affichage masqué. 7 minutes - ### [Regrouper vos billets par catégories](https://www.ticketfairy.com/fr/guides/group-your-tickets-into-categories) Regroupez les pass à la journée, les pass pour le week-end et les mises en vente par prix dans des catégories pour aider les acheteurs à trouver rapidement le bon billet. 5 minutes - ### [Vendez des sièges numérotés pour votre événement depuis un plan de salle](https://www.ticketfairy.com/fr/guides/sell-reserved-seats-from-a-seat-map) Joignez le plan de salle de votre lieu à l’événement, liez chaque catégorie de sièges à un type de billet et bloquez les sièges réservés, afin que les acheteurs choisissent leur siège. 10 minutes - ### [Ajouter votre flyer et votre description à votre page d'événement](https://www.ticketfairy.com/fr/guides/design-your-event-page) Ajoutez le flyer, l'image d'arrière-plan et la description qu'un acheteur lit avant de choisir un billet, avec un texte et un visuel propres à chaque langue. 6 minutes - ### [Répondre aux questions de vos acheteurs sur la page de l’événement](https://www.ticketfairy.com/fr/guides/add-faqs-to-your-event-page) Regroupez les questions fréquentes des acheteurs par section sur la page de votre événement, gardez une question privée jusqu’à ce que vous ayez décidé de la réponse et importez un ensemble de questions depuis une fiche existante. 5 minutes - ### [Programmer la mise en ligne de ton événement](https://www.ticketfairy.com/fr/guides/schedule-when-your-event-goes-live) Choisis une date et une heure dans le fuseau horaire de ton événement pour que Ticket Fairy rende la page publique à ce moment-là. 4 minutes - ### [Dupliquer un événement](https://www.ticketfairy.com/fr/guides/duplicate-an-event) Reprends les types de billets, les réglages et les options de ton événement pour une nouvelle date, puis saisis son nom, son adresse web et ses dates avant la mise en vente. 8 minutes - ### [Vendez des billets pour chaque date de votre tournée depuis une seule page](https://www.ticketfairy.com/fr/guides/sell-tickets-to-every-date-of-your-tour-from-one-page) Créez une tournée, ajoutez-y vos événements et partagez une page unique où les acheteurs choisissent leur ville et leur date. Suivez aussi toutes les ventes. 6 minutes - ### [Utilizer Freefund pour réduire les absences lors des événements gratuits et sur invitation](https://www.ticketfairy.com/fr/guides/reduce-no-shows-at-free-rsvp-events) Garde l’entrée gratuite pour les personnes présentes et demande un dépôt remboursable pour les inciter à venir. 8 minutes - ### [Lancer un test A/B pour votre événement](https://www.ticketfairy.com/fr/guides/run-an-ab-test-for-your-event) Comparez des pages d’événement ou des questions et réponses du paiement, répartissez les visiteurs entre les versions et trouvez celle qui génère le plus de ventes de billets ou de revenus. 10 minutes - ### [Approve orders before buyers receive tickets](https://www.ticketfairy.com/fr/guides/approve-orders-before-buyers-receive-tickets) Review every order, or only orders containing selected ticket types. Choose when to take payment, then approve or decline each request before its payment hold expires. 12 minutes - ### [Postpone or reschedule an event](https://www.ticketfairy.com/fr/guides/postpone-or-reschedule-an-event) Tell ticket holders that the date has changed, publish the new date once you have it, and choose who can ask for a refund. 9 minutes - ### [Cancel an event](https://www.ticketfairy.com/fr/guides/cancel-an-event) Mark the event canceled so Ticket Fairy support refunds every order, and tell ticket holders yourself before the refund emails reach them. 7 minutes - ### [Take pre-registrations before your ticket on-sale](https://www.ticketfairy.com/fr/guides/take-pre-registrations-before-your-on-sale) Take the names of the people who want tickets before you have any to sell, reward them for bringing friends, and open a pre-sale to them ahead of everyone else. 14 minutes - ### [Create a reusable event template](https://www.ticketfairy.com/fr/guides/create-a-reusable-event-template) Share your ticket tiers and allocations as a template without publishing your prices. Your brand name appears on every template you publish. 8 minutes - ### [Configurer la billetterie d'un festival sur plusieurs jours](https://www.ticketfairy.com/fr/guides/sell-a-multi-day-festival) Regroupe les billets à la journée et pour le week-end, ouvre chaque prix à sa date, vends le camping et le transport au même paiement et limite la revente au prix facial. 28 minutes - ### [Limit who can buy a ticket type](https://www.ticketfairy.com/fr/guides/limit-who-can-buy-tickets) Limit how many tickets one order or customer account can buy, or send one ticket type to another ticketing page instead of selling it through Ticket Fairy. 6 minutes - ### [Choose who Ticket Fairy support contacts about your event](https://www.ticketfairy.com/fr/guides/choose-who-ticket-fairy-support-contacts-about-your-event) Give Ticket Fairy support two email addresses for one event, the one buyer escalations go to and your team's point of contact, in place of your brand's, or send the event back to your brand's addresses. 3 minutes - ### [Sell timed-entry tickets for an attraction, exhibition or food event](https://www.ticketfairy.com/fr/guides/sell-timed-entry-tickets) Give a ticket type its own entry times so buyers pick a date and a slot, cap each slot separately, see sales and arrivals by slot, and know what a sold-out slot looks like to a buyer. 10 minutes - ### [Créer une série d'événements récurrents](https://www.ticketfairy.com/fr/guides/run-a-recurring-event-series) Regroupez toutes les éditions, ajoutez automatiquement les prochaines dates et donnez aux acheteurs une seule page publique pour la série. 10 minutes - ### [Hold back tickets for later](https://www.ticketfairy.com/fr/guides/hold-back-ticket-stock) Set aside part of a ticket type for a guest list, a competition or a partner, so those tickets stay out of the public on-sale until you hand them out. 4 minutes ## Montez votre événement avec ces guides Créez un compte gratuit, puis suivez n'importe quel guide ici dans votre propre tableau de bord. Votre adresse e-mail [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise. ## Du début à la fin Le jour de la mise en vente, refaire l'événement de l'an dernier, changer de plan. - ### [Ouvrir la vente de vos billets](https://www.ticketfairy.com/fr/guides/open-your-ticket-on-sale) Vérifiez chaque type de billet, achetez un billet test, ouvrez l’événement à l’heure annoncée et suivez les ventes, les recettes et les commandes pendant la première heure. 10 minutes - ### [Run last year's event again](https://www.ticketfairy.com/fr/guides/run-last-years-event-again) Copy last year's event, change the dates and prices, and open the on-sale to last year's buyers before you announce it publicly. 12 minutes - ### [Change the date or call off an event](https://www.ticketfairy.com/fr/guides/change-or-call-off-an-event) Choose between postponing, canceling and refunding, tell ticket holders before they hear it anywhere else, and see what each choice means for their tickets and their money. 7 minutes - ### [Prepare your door team for event day](https://www.ticketfairy.com/fr/guides/prepare-your-door-team) Give everyone on your event door their own scanning login, send the guest list its tickets, set what each ticket may do at the door, test a ticket on every phone, then follow arrivals and find a guest by name once the doors open. 15 minutes ## Paiement et commandes Questions au paiement, validation des commandes, remboursements, transferts et listes d’attente. - ### [Find and manage the orders for your event](https://www.ticketfairy.com/fr/guides/find-and-manage-your-event-orders) Find any ticket order on your event by buyer, email address or order number, see which tab each order sits in, open it to read the tickets, the buyer and where the sale came from, and leave a note your team can see. 6 minutes - ### [Download your ticket buyers](https://www.ticketfairy.com/fr/guides/download-your-ticket-buyers) Get a CSV of every ticket for your event, with buyer details and optional add-ons as rows or columns. 3 minutes - ### [Refund an order on your event](https://www.ticketfairy.com/fr/guides/refund-an-order) Return the face value of a paid order to the buyer's card from the Orders page, confirm it with the authorization code Ticket Fairy emails you, and see what changes for the buyer, the tickets and your reports. 6 minutes - ### [Répondre à une contestation de commande de billets](https://www.ticketfairy.com/fr/guides/respond-to-a-disputed-ticket-order) Lorsqu’un acheteur conteste un paiement par carte auprès de sa banque, trouvez la commande, réunissez vos preuves et envoyez-les à temps, par e-mail ou depuis la vue des paiements. 10 minutes - ### [Run a waiting list for a sold-out event](https://www.ticketfairy.com/fr/guides/run-a-waiting-list) Switch on the waiting list, decide how many tickets one person can ask for, see who is waiting, and find out how the next person in line is offered a returned ticket and how long they have to buy it. 7 minutes - ### [Let buyers resell their tickets at face value](https://www.ticketfairy.com/fr/guides/let-buyers-resell-their-tickets-at-face-value) Turn on ticket resale so a buyer who can't come to your event passes their ticket to the next fan on your waiting list, or to someone they name, at the ticket's own price, and follow every resale ticket on the Ticket Resale report. 6 minutes - ### [Print venue directions and entry details on your tickets](https://www.ticketfairy.com/fr/guides/print-venue-directions-and-entry-details-on-your-tickets) Add your own words to every ticket PDF for your event, such as how to get to the venue, which entrance to use and what to bring, and give one ticket type its own text or hide the date on its tickets. 4 minutes - ### [Créez vos propres billets PDF avec votre marque et vos sponsors](https://www.ticketfairy.com/fr/guides/design-your-own-pdf-tickets) Créez les billets PDF de vos acheteurs avec votre logo, vos couleurs et vos polices, ajoutez vos informations, visuels et logos de sponsors, puis choisissez les événements et types de billets concernés. 8 minutes - ### [Turn on the ID check for buyers](https://www.ticketfairy.com/fr/guides/turn-on-the-id-check-for-buyers) Ask Fai to turn on the ID check for an event, so each buyer proves who they are with a photo ID before we take their payment and issue their tickets. 5 minutes - ### [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/fr/guides/verify-buyer-identity-at-checkout) See which buyers have a card on hold in the Needs Verification tab, send the ID check again, take the payment without it, or release the hold and put the tickets back on sale. 5 minutes - ### [Let buyers refund their own tickets](https://www.ticketfairy.com/fr/guides/let-buyers-refund-themselves) Turn on self-refunds, see what a buyer is offered on their order page, and know what happens to the ticket and the stock afterwards. 7 minutes - ### [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/fr/guides/choose-which-attendee-details-checkout-collects) Make every ticket buyer at your event's checkout enter a phone number, nationality, Instagram handle or date of birth before they can pay, and turn away buyers under your event's minimum age. 5 minutes - ### [Choose which AI assistants sell your tickets](https://www.ticketfairy.com/fr/guides/choose-which-ai-assistants-sell-your-tickets) AI shopping assistants can start a ticket order for buyers who ask them about events, at your prices and with your ticket rules, and send the buyer to the Ticket Fairy checkout page to pay. Turn an assistant off for your brand, or pause it for one event, to stop new ticket sales through it. 3 minutes - ### [Win back buyers who left checkout](https://www.ticketfairy.com/fr/guides/recover-abandoned-carts) Find the buyers who entered their details at checkout and never paid for their tickets, see why each one is on the list, and email them back to your event. 6 minutes - ### [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/fr/guides/take-a-group-booking-and-invoice-it) Record a company's block of tickets with its purchase order and payment terms, get it signed off, and send the company one invoice with a due date that matches their terms. 10 minutes - ### [Renvoyer les billets d’un acheteur et corriger ses informations](https://www.ticketfairy.com/fr/guides/resend-tickets-and-fix-a-buyers-details) Renvoyez les billets d’une commande à l’adresse e-mail indiquée par l’acheteur et corrigez le nom ou l’adresse e-mail sur un billet. 5 minutes - ### [Déplacer un acheteur vers un autre type de billet ou siège](https://www.ticketfairy.com/fr/guides/move-a-buyer-to-a-different-ticket-type-or-seat) Modifie tous les billets d'une commande vers un autre type, déplace un seul billet ou attribue un autre siège, sans nouvelle commande de l'acheteur. 5 minutes - ### [Add custom questions to your event checkout](https://www.ticketfairy.com/fr/guides/add-custom-checkout-questions) Collect extra information from buyers or ticket holders for your event checkout, such as a meal choice, accessibility request or company detail, and decide where each answer belongs. 8 minutes - ### [Add custom terms to your event checkout](https://www.ticketfairy.com/fr/guides/add-custom-terms-to-your-checkout) Add labeled terms and conditions to your event checkout agreement, so buyers can open each section and accept the complete agreement before they pay. 8 minutes - ### [Let buyers pay for tickets in installments](https://www.ticketfairy.com/fr/guides/let-buyers-pay-for-tickets-in-instalments) Turn on a payment plan for your event so buyers pay a first installment at checkout and the rest in weekly or monthly installments that finish before the event. 6 minutes ## Promotions et réductions Codes promo, liens de promoteur, cartes cadeaux et abonnements. - ### [Sell a gift certificate for your event](https://www.ticketfairy.com/fr/guides/sell-gift-certificates) Sell a certificate worth a ticket type you choose or a fixed sum, set how many months it stays valid, and let the buyer decide who uses it and when. 5 minutes - ### [Create promo codes for your event](https://www.ticketfairy.com/fr/guides/create-promo-codes) Give a partner, a mailing list or an early crowd a better price with a promotion: you choose the discount, the ticket types it applies to, the codes people enter and the limits. 8 minutes - ### [Offer group discounts on your event tickets](https://www.ticketfairy.com/fr/guides/offer-group-discounts-on-event-tickets) Give buyers a lower ticket price automatically once their basket reaches a group size you choose, with a bigger discount for bigger groups if you want one, and no code for a buyer to type. 6 minutes ## Marketing de parrainage Récompensez les acheteurs qui invitent leurs amis et voyez qui vous a apporté chaque vente. - ### [Reward buyers who bring friends to your event](https://www.ticketfairy.com/fr/guides/reward-buyers-for-referrals) Give every buyer of an eligible paid ticket their own referral link, and return part of their ticket price when their friends buy through it. 7 minutes - ### [Offer prizes your fans can win at your event](https://www.ticketfairy.com/fr/guides/offer-prizes-your-fans-can-win) Put an upgrade, merch, an experience or a table on your event, set what a fan has to do to win it, and give each prize out from Influencers. 9 minutes - ### [Choose who wins a prize at your event](https://www.ticketfairy.com/fr/guides/choose-who-wins-a-prize-at-your-event) Give out a prize with no target on it: name the buyer you already know won, or draw winners at random from every buyer who has paid, then confirm what the draw came up with. 7 minutes - ### [Choose how your buyers share your event](https://www.ticketfairy.com/fr/guides/choose-how-your-buyers-share-your-event) Set the message your buyers start with and the apps they can share their link to, for the Share your link row buyers see after paying through the checkout on your own website. 4 minutes ## Ventes privées, invitations et listes d'invités Mots de passe, codes d'accès, invitations personnelles, billets invités et quotas partenaires. - ### [Make your event invitation-only](https://www.ticketfairy.com/fr/guides/make-an-event-invitation-only) Compare a shared password, personal invitations and a ticket access code, or approve each order after checkout before the buyer gets their tickets. 5 minutes - ### [Password-protect your event](https://www.ticketfairy.com/fr/guides/password-protect-your-event) Put your event page behind one or more shared passwords, test them and change a password without locking out the groups that still need access. 7 minutes - ### [Sell tickets by personal invitation](https://www.ticketfairy.com/fr/guides/sell-tickets-by-personal-invitation) Send each approved guest a personal ticket link, set how many tickets they can buy and how many orders they can place, and track or cancel an invitation after you send it. 16 minutes - ### [Share one invitation link to your event](https://www.ticketfairy.com/fr/guides/share-one-invitation-link-to-your-event) Create one invitation link for a group, such as a sponsor's staff or a members' chat, choose the hidden tickets it unlocks and cap the tickets and orders the whole group can buy through it, then copy it and share it yourself. 5 minutes - ### [Unlock hidden tickets with an access code](https://www.ticketfairy.com/fr/guides/unlock-hidden-tickets-with-an-access-code) Keep your event page public with the ticket types hidden, and let buyers see them by entering an access code that carries no discount. 12 minutes - ### [Sell tickets only to your NFT holders](https://www.ticketfairy.com/fr/guides/sell-tickets-only-to-your-nft-holders) Require ticket buyers to connect a wallet that holds one of your NFTs before they can buy tickets to your event, for every ticket or for one ticket type, and have the door check the NFT again at entry. 6 minutes - ### [Envoyer des billets gratuits à ta liste d'invités](https://www.ticketfairy.com/fr/guides/issue-guest-tickets) Envoie gratuitement un billet à un invité, un journaliste ou un membre de l'équipe depuis la page Guest Tickets, une personne à la fois ou depuis un tableur, et vois à qui tu as envoyé des billets. 5 minutes - ### [Build an application or sign-up form for your event](https://www.ticketfairy.com/fr/guides/take-applications-with-a-form) Build a form for your event from a ready-made form, a description Fai turns into questions, or an empty one, ask only what each applicant needs to answer, read every application in one list, accept or decline each one, and send the people you accept a ticket. 14 minutes - ### [Laissez un partenaire distribuer ses propres billets pour votre événement](https://www.ticketfairy.com/fr/guides/let-a-partner-hand-out-their-own-tickets) Donnez à un artiste, une station de radio ou un sponsor un quota fixe à distribuer lui-même, sans accès à votre événement ni demande à chaque fois. 6 minutes ## Options, tables et extras Merchandising, parking, camping, tables, chambres d'hôtel et pass pour plusieurs événements. - ### [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/fr/guides/sell-add-ons-with-your-tickets) Add parking, camping, meals, merchandise and upgrades to the ticket checkout, with stock, options and limits for each. 8 minutes - ### [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/fr/guides/sell-vip-tables-and-bottle-service) Create a table type for each booth or bottle-service package, give every promoter their own link to sell it, and see the table bookings each promoter brings to your event under Sales by Promoter. 14 minutes - ### [Sell one pass that covers several of your events](https://www.ticketfairy.com/fr/guides/sell-a-pass-that-covers-several-events) Sell a season pass or a multi-night bundle once, then let the buyer book the nights they want as you announce them. 9 minutes - ### [Sell hotel rooms to your ticket buyers from a hotel block](https://www.ticketfairy.com/fr/guides/sell-hotel-rooms-to-your-ticket-buyers-from-a-hotel-block) Put the rooms a hotel holds for your event on sale at checkout from a hotel block: choose the room, the nights, the rooms each night, the rate buyers pay and the last day they can book. You see how many room nights are booked and still for sale, and the day after the last day to book, the rooms nobody booked go back to the hotel. 7 minutes - ### [Proposer des réservations d’hôtel et de vols sur le site de votre événement](https://www.ticketfairy.com/fr/guides/offer-hotel-and-flight-bookings-on-your-event-site) Permettez aux visiteurs de réserver des hôtels et des vols depuis le site de votre événement, suggérez des dates et des aéroports d’arrivée, et définissez votre propre majoration si votre forfait l’inclut. 5 minutes ## E-mail, SMS et marketing Messages aux acheteurs, design des e-mails, votre site web et vos pages de destination. - ### [Créer des pages d'accueil supplémentaires pour votre événement](https://www.ticketfairy.com/fr/guides/create-extra-landing-pages-for-your-event) Donnez à un événement des pages supplémentaires à leurs propres adresses, avec leur nom, leurs dates, leur lieu, leurs images, leur description ou leurs types de billets, tout en vendant les billets pour le même événement. 8 minutes - ### [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/fr/guides/add-your-own-words-to-the-confirmation-email) Add your door time, travel advice and event rules to the confirmation email buyers get with their tickets, and send their replies to an address your team reads. 7 minutes - ### [Show your sponsors on your tickets and event page](https://www.ticketfairy.com/fr/guides/show-your-sponsors-on-your-tickets-and-event-page) Add your event's sponsors with their logos and websites, choose whether each one shows on your PDF tickets, on your event page or both, put them in order, and give a VIP ticket type sponsors of its own. 6 minutes - ### [Email your ticket buyers about your event](https://www.ticketfairy.com/fr/guides/email-your-buyers) Send the doors time, the set times, a venue change or a thank-you to everyone attending, to one ticket type or to the waiting list, now or at a time you choose, and see who opened it. 6 minutes - ### [Email or text your fans and ticket holders from your brand](https://www.ticketfairy.com/fr/guides/email-or-text-your-fans-and-ticket-holders) Email or text your ticket holders and fans from Messaging: start from a template or a Fai design, choose who gets it in plain words, test it, then send now or later and follow the results. 9 minutes - ### [Concevoir l’apparence des e-mails sur vos événements](https://www.ticketfairy.com/fr/guides/design-the-look-of-your-brands-emails) Définissez l’en-tête, le logo, les couleurs, les polices et le pied de page de vos e-mails, puis choisissez le design utilisé par défaut. 6 minutes - ### [Réutilizer des modèles d’e-mails, de SMS et de cartes cadeaux pour vos événements](https://www.ticketfairy.com/fr/guides/reuse-email-text-and-gift-certificate-templates) Conservez les textes de vos événements comme modèles d’e-mails, de SMS et de cartes cadeaux, puis utilisez-les, désactivez-les, copiez-les ou modifiez-les selon vos besoins. 6 minutes - ### [Manage one event's emails and texts in Messaging](https://www.ticketfairy.com/fr/guides/manage-one-events-emails-and-texts-in-messaging) Open Messaging from an event to see only that event's messages, Fai's suggestions, automatic messages, templates and Mailchimp list, and start new emails and texts that are already about it. 5 minutes - ### [Retrouver les e-mails et modèles de vos événements depuis les anciennes pages Messagerie](https://www.ticketfairy.com/fr/guides/find-your-emails-and-templates-from-the-previous-messaging-pages) Consulte les e-mails et SMS envoyés ou programmés depuis les anciennes pages Messagerie dans Messages, avec leurs résultats, renvoie-en un et retrouve tes modèles d’e-mails et ta liste Mailchimp. 4 minutes - ### [Review the messages Fai suggests for your events](https://www.ticketfairy.com/fr/guides/review-the-messages-fai-suggests-for-your-events) Preview the emails Fai prepares when an event reaches a good moment to message, then edit, schedule, send or dismiss each one, or switch on the automatic message she suggests. 5 minutes - ### [Send automatic messages before and after every event](https://www.ticketfairy.com/fr/guides/send-automatic-messages-before-and-after-every-event) Switch on ready-made messages once, such as know before you go, a thank-you or a last chance, and each goes out for every event, one event series or one event at the moment you set. 6 minutes - ### [Set quiet hours and a weekly marketing limit for your events](https://www.ticketfairy.com/fr/guides/set-quiet-hours-and-a-weekly-marketing-limit) Choose the hours when marketing texts wait instead of waking your fans, how many marketing messages a week your team can send before the checks warn you, and whether Fai suggests messages for your events. 3 minutes - ### [Obtenir votre propre numéro SMS pour envoyer des SMS à vos fans au sujet de vos événements](https://www.ticketfairy.com/fr/guides/get-your-own-text-number-for-marketing-texts) Demandez un numéro pour votre marque dans les paramètres de Messagerie, consultez les frais mensuels et le prix par segment avant d’accepter, puis envoyez tous vos SMS depuis ce numéro. Les SMS d’information sur les événements sont gratuits par segment, tandis que les SMS marketing sont facturés pour chaque segment. 4 minutes - ### [Save the emails you send buyers, guests and applicants](https://www.ticketfairy.com/fr/guides/save-the-emails-you-send) Draft an invitation, an application answer or a gift certificate message once, then pick it by name each time you send it, so every email you send buyers, guests and applicants sounds like you. 5 minutes - ### [Give your promoters artwork to post about your event](https://www.ticketfairy.com/fr/guides/give-your-promoters-artwork-to-post) Keep the flyers, videos and ready-to-paste captions for your event on its Marketing Assets page, where every promoter downloads them beside their own promoter link. 6 minutes - ### [Vendez des billets sur votre propre site web](https://www.ticketfairy.com/fr/guides/sell-tickets-on-your-own-website) Créez un widget pour votre site et collez son extrait dans votre page. Les acheteurs choisissent leurs billets, paient et reçoivent leur confirmation sans quitter votre site. 6 minutes - ### [Tell ticket holders where your event is](https://www.ticketfairy.com/fr/guides/announce-your-venue-location) Save the location details, choose when future buyers can see the venue, and email a confirmed venue update to ticket holders and RSVPs. 4 minutes - ### [Build a website for your events](https://www.ticketfairy.com/fr/guides/build-a-website-for-your-events) Give your festival, venue or club night its own website: Fai drafts it from your events and brand, or you start from a template, then you change the pages, sections and look and publish it for ticket buyers. 12 minutes - ### [Créer un site au lien de votre événement](https://www.ticketfairy.com/fr/guides/build-a-website-at-your-event-link) Donnez à un événement son propre site avec autant de pages que nécessaire, puis affichez-le au lien de l'événement à la place de la page d'événement standard. 10 minutes - ### [Connect your own domain to the website for your events](https://www.ticketfairy.com/fr/guides/connect-your-own-web-address-to-your-event-website) Put your event website on a web address you already own, such as www.yourfestival.com, so ticket buyers find you under your own name. You add the records the dashboard shows at your domain provider, and you choose which address is the main one. 10 minutes - ### [Take enquiries and RSVPs on your event website](https://www.ticketfairy.com/fr/guides/take-enquiries-and-rsvps-on-your-event-website) Add a contact, private hire or RSVP form to your event website with the questions you need, get an email for each new reply, then read, sort and download the replies in one place. 9 minutes - ### [Améliorez le site web de votre événement avec Fai](https://www.ticketfairy.com/fr/guides/let-fai-improve-your-event-website) Fai vérifie le site web de votre événement et vous propose les prochaines corrections, rédige les textes manquants, reformule vos textes, suggère un style à partir de votre logo et, si vous l’activez, ajoute automatiquement les nouveaux événements. Vous décidez de ce qui apparaît sur le site et pouvez annuler chaque modification. 10 minutes - ### [List your events on your website](https://www.ticketfairy.com/fr/guides/list-your-events-on-your-website) Show your upcoming events on your event website with live dates, prices and sold-out labels: every public event automatically or only the ones you choose, events sold on other websites, a What's on calendar, and events from partner brands that say yes. 11 minutes - ### [Protect, hide and redirect pages on your event website](https://www.ticketfairy.com/fr/guides/protect-hide-and-redirect-pages-on-your-event-website) Give a crew, artist or guest page on your event website a password, keep a page out of search engines, choose what visitors see at an address you do not have, and send old addresses from last year's event to the right page. 8 minutes - ### [Translate your event website](https://www.ticketfairy.com/fr/guides/translate-your-event-website) Fai translates your event website into the languages your ticket buyers read, you check her texts, and you put each language live when it is ready, with a language menu for visitors. 8 minutes ## Faire la publicité de votre événement Savoir quelles campagnes ont vendu des billets. - ### [Connecter les pixels publicitaires à vos ventes de billets](https://www.ticketfairy.com/fr/guides/connect-meta-and-network-pixels) Connectez Meta et vos autres réseaux publicitaires au niveau de la marque pour voir quelles campagnes ont généré des ventes de billets. 10 minutes - ### [See which ad networks sell your tickets](https://www.ticketfairy.com/fr/guides/see-which-ads-sold-tickets) Compare the networks your campaigns run on by the ticket sales they bring in, not by clicks, so you know where to spend next. 7 minutes - ### [Set up a Meta pixel to track your ticket sales](https://www.ticketfairy.com/fr/guides/set-up-a-meta-pixel) Connect Meta to your brand and choose which pixel records your ticket sales, so you can see which Facebook and Instagram campaigns sold tickets. 5 minutes - ### [Measure ticket sales with Google Analytics](https://www.ticketfairy.com/fr/guides/set-up-a-google-analytics-pixel) Add your complete Google Analytics measurement ID once to measure event page visits, checkout starts and completed ticket sales. 5 minutes - ### [Track ticket sales with your TikTok pixel](https://www.ticketfairy.com/fr/guides/set-up-a-tiktok-pixel) Add your TikTok pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Track ticket sales with your Snapchat pixel](https://www.ticketfairy.com/fr/guides/set-up-a-snapchat-pixel) Add your Snapchat pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Track ticket sales with your Reddit pixel](https://www.ticketfairy.com/fr/guides/set-up-a-reddit-pixel) Add your Reddit pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Track ticket sales with your Spotify pixel](https://www.ticketfairy.com/fr/guides/set-up-a-spotify-pixel) Add your Spotify pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Track ticket sales with your X pixel](https://www.ticketfairy.com/fr/guides/set-up-an-x-twitter-pixel) Add your X pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Track ticket sales with your Google Ads pixel](https://www.ticketfairy.com/fr/guides/set-up-a-google-ads-pixel) Add your Google Ads pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Track ticket sales with your Pinterest pixel](https://www.ticketfairy.com/fr/guides/set-up-a-pinterest-pixel) Add your Pinterest pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Track ticket sales with your LinkedIn pixel](https://www.ticketfairy.com/fr/guides/set-up-a-linkedin-pixel) Add your LinkedIn pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Track ticket sales with your Microsoft Bing pixel](https://www.ticketfairy.com/fr/guides/set-up-a-microsoft-bing-pixel) Add your Microsoft Bing pixel once for your brand, and see which campaigns sold tickets. 5 minutes - ### [Suivez les ventes de billets avec votre pixel Amazon DSP](https://www.ticketfairy.com/fr/guides/set-up-an-amazon-dsp-pixel) Ajoutez une fois votre pixel Amazon DSP pour la marque et voyez quelles campagnes ont vendu des billets. 5 minutes - ### [Track ticket sales with your ChatGPT pixel](https://www.ticketfairy.com/fr/guides/set-up-a-chatgpt-pixel) Add your ChatGPT pixel once for your brand, and see which campaigns sold tickets. 5 minutes ## Réseaux sociaux Connectez vos comptes, programmez vos posts, lancez des préventes et lisez les réactions. - ### [Connect the social accounts that promote your events](https://www.ticketfairy.com/fr/guides/connect-your-social-accounts) Bring your Instagram and TikTok accounts into Ticket Fairy and say whether each one promotes your whole brand, an event series, a venue or one event, so you can run posts, replies and presales for your Instagram accounts from your dashboard. 5 minutes - ### [Laissez l'Assistant Social rédiger vos publications et réponses d'événement](https://www.ticketfairy.com/fr/guides/let-the-social-assistant-draft-your-event-posts-and-replies) L'Assistant Social surveille vos événements, ventes et commentaires, rédige les prochaines publications, répond aux questions et relance les fans. Il masque les arnaques. 10 minutes - ### [Schedule the social posts that sell your tickets](https://www.ticketfairy.com/fr/guides/schedule-your-social-posts) Plan the posts that sell your event's tickets in one sitting. Add each one to the queue at its account's next free posting time, or choose the exact minute, and send it for approval where your team needs it. 9 minutes - ### [Answer what ticket buyers ask you on social](https://www.ticketfairy.com/fr/guides/read-what-your-audience-says-on-social) Answer every comment on your event posts and every direct message from ticket buyers in one Inbox. Tell a buyer from a passer-by, reply in public or in private, hide touts several at a time, and share each conversation with your team. 9 minutes - ### [Send fans your ticket link automatically when they comment or message](https://www.ticketfairy.com/fr/guides/send-fans-your-ticket-link-automatically) Turn on an auto-reply for your event, and every fan who comments TICKETS under your event posts gets the ticket link in a private message, with the waiting list instead once the event sells out. You can also use ready-made auto-replies for a presale list, a guest list, answers from your event details and a thank-you for story mentions, and see how many tickets fans bought through each one's link. 8 minutes - ### [Run a ticket presale for your Instagram followers](https://www.ticketfairy.com/fr/guides/run-a-follower-only-presale) Fans comment a word under your Instagram post, follow your account and reply with their email to join the presale list for your event. When you launch, each of them gets a personal link to buy tickets before the public on-sale. 10 minutes - ### [Publier une mise à jour quand votre événement change](https://www.ticketfairy.com/fr/guides/post-an-update-when-your-event-changes) Informez vos fans de ce qui change pour votre événement, mettez en pause les publications promotionnelles et préparez les brouillons à approuver. 5 minutes ## Intégrations Mailchimp, Zapier et les autres outils que vous utilisez déjà. - ### [Sync your ticket buyers to Mailchimp](https://www.ticketfairy.com/fr/guides/sync-buyers-to-mailchimp) Connect Mailchimp to your brand, choose the audience buyers join, choose whether buyers, newsletter sign-ups and sales tracking are sent, and know what Mailchimp receives about each buyer and what happens when a buyer opts out. 6 minutes - ### [Send your ticket buyers to Laylo](https://www.ticketfairy.com/fr/guides/send-your-ticket-buyers-to-laylo) Connect Laylo to a brand with the webhook link from your Laylo account, and Ticket Fairy sends the buyer, their order and their marketing choice to Laylo for each paid ticket order on that brand's events. 4 minutes - ### [Send your ticket buyers and orders to Hive](https://www.ticketfairy.com/fr/guides/send-your-ticket-buyers-and-orders-to-hive) Connect Hive to a brand with your Hive account ID, and each ticket buyer on that brand's events joins your Hive account with their order, in a Hive segment for one event when you choose one. 5 minutes ## Être payé Comptes de paiement, qui paie les frais, devises et versements. - ### [Choose who pays the ticketing fee on your event](https://www.ticketfairy.com/fr/guides/set-who-pays-the-fees) Decide whether buyers pay the ticketing fee on top or you include it in your ticket price, and see what each choice means for your price and your payout. 5 minutes - ### [Take ticket money with a payment processing account](https://www.ticketfairy.com/fr/guides/connect-a-payment-account) Link the account that takes card payments for your brand, make it the one new events use, and check when it's ready to take payments. 6 minutes - ### [Check the payout for your event](https://www.ticketfairy.com/fr/guides/check-your-payout) See what your event has earned, whether the money has been released to you, which account it goes to and when to expect it. 6 minutes ## Vault et Capital Votre compte Vault, cartes, virements, factures et fonds de roulement. - ### [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/fr/guides/open-a-vault-account) Open your brand's Vault account for event money by completing Financial setup. Save your business details, add its people and documents, then review the agreements and send the details for verification. 15 minutes - ### [Open a Vault account for event money with the older setup form](https://www.ticketfairy.com/fr/guides/open-a-vault-account-with-the-older-setup-form) Open an account for your event money when Vault offers Create new account instead of Financial setup. Enter the business and its people, then complete secure verification from the account card. 10 minutes - ### [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/fr/guides/read-your-vault-balances) See on the Vault Overview how much of your ticket money you can spend today in each currency, what is on its way and what is held, what needs your attention, and your latest events, with quick actions for the common jobs. 6 minutes - ### [See what each event earned in Vault](https://www.ticketfairy.com/fr/guides/see-what-your-event-earned) See what each event took in ticket sales, add-ons and extras such as accommodation, what came off, such as refunds, partner shares, Capital and lost disputes, and the estimate of what reaches you. 7 minutes - ### [Get paid for your events in local currencies with Vault](https://www.ticketfairy.com/fr/guides/receive-money-in-global-accounts) Open a Vault receiving account for a currency, such as pounds, euros or dollars, and give its bank details to sponsors, partners and anyone else who pays your events by bank transfer. Each payment arrives in Vault in that currency. 6 minutes - ### [Payez vos fournisseurs d’événements depuis Vault](https://www.ticketfairy.com/fr/guides/pay-suppliers-from-your-vault) Envoyez un virement bancaire depuis votre solde Vault au lieu, à l’équipe ou au fournisseur de votre événement, puis suivez-le jusqu’à son paiement. 8 minutes - ### [Pay everyone you owe for an event](https://www.ticketfairy.com/fr/guides/pay-everyone-you-owe-for-an-event) Keep one list of the artists, suppliers, venues and crew an event has to pay, started for you from your artist and supplier bookings, then pay the people on it together from Vault and see each one move from to pay to paid. 9 minutes - ### [Pay your event's artists, suppliers and crew at once from Vault](https://www.ticketfairy.com/fr/guides/pay-several-people-at-once) Prepare one batch of up to 100 payments to the performers, suppliers, venues and staff behind an event, typed in or uploaded from a spreadsheet, check what each payment costs, then send it from Vault now or on a date, paying from any balance you hold and with an optional rule that a second person sends it. 12 minutes - ### [Facturer les sponsors et partenaires de votre événement depuis Vault](https://www.ticketfairy.com/fr/guides/manage-vault-invoices) Créez, finalisez et envoyez une facture depuis le Vault de votre marque à un sponsor, un vendeur ou un lieu partenaire, puis marquez-la comme payée ou annulez-la. 10 minutes - ### [Pay your venue rent, artist residencies and regular event suppliers automatically from Vault](https://www.ticketfairy.com/fr/guides/set-up-recurring-payments-from-vault) Set up a recurring payment from Vault that pays a venue, a resident artist or a regular event supplier the same amount every week, every month or once on a date, then pause, resume or stop it, with a second person approving it when your team needs one. 7 minutes - ### [Make a second person send every payment from your event money](https://www.ticketfairy.com/fr/guides/turn-on-payment-approvals) Turn on payment approvals in Vault so every payment from your event money needs two people: one prepares it and a different owner sends it. It covers payment batches, single payments and recurring payments. 4 minutes - ### [Collecter les acomptes de tables, la location de salle et les parrainages de vos événements avec les liens de paiement Vault](https://www.ticketfairy.com/fr/guides/get-paid-with-vault-payment-links) Créez un lien de paiement Vault pour un acompte de table VIP, une location de salle, un versement de sponsor, une précommande de merchandising ou un acompte de groupe, puis partagez-le et suivez les paiements. 6 minutes - ### [Permettez à votre équipe événementielle de dépenser avec les cartes Vault](https://www.ticketfairy.com/fr/guides/issue-vault-cards) Émettez une carte Vault virtuelle ou physique au nom d’un membre de l’équipe, pour un événement, un fournisseur ou des abonnements en ligne, avec les limites, dates et lieux définis. 8 minutes - ### [Marquer un fournisseur que vous payez à chaque événement comme destinataire de confiance](https://www.ticketfairy.com/fr/guides/trust-a-payout-recipient) Accordez le statut de confiance à un destinataire payé à chaque événement dans Vault. Un propriétaire le demande, un délai de sécurité de 24 heures s’écoule, puis un second l’approuve. 6 minutes - ### [Geler, annuler une carte Vault d'équipe ou modifier ses plafonds](https://www.ticketfairy.com/fr/guides/freeze-cancel-or-change-a-vault-card) Gèle une carte Vault, dégèle-la, annule-la définitivement, modifie ses plafonds ou ses règles d'utilization, renomme-la ou associe-la à l'événement concerné. 5 minutes - ### [Émettre des cartes Vault pour toute votre équipe d'événement en une fois](https://www.ticketfairy.com/fr/guides/issue-vault-cards-to-your-event-crew) Donnez à 50 membres de votre équipe d'événement une carte Vault virtuelle en une fois, avec les mêmes règles, l'événement associé et un nom sur chaque carte, puis vérifiez lesquelles ont été émises. 5 minutes - ### [Ajouter des reçus, des notes et des événements aux paiements par carte Vault de votre équipe](https://www.ticketfairy.com/fr/guides/add-receipts-to-vault-card-payments) Ajoutez un reçu à chaque paiement par carte Vault, vérifiez le montant, ajoutez une note et liez-le à l'événement. Fai relance les titulaires. 5 minutes - ### [Signaler un problème avec le paiement par carte Vault d'un fournisseur d'événement et suivre le litige](https://www.ticketfairy.com/fr/guides/report-a-problem-with-a-vault-card-payment) Report a Vault card payment for your event that was charged twice, never arrived or that you don't recognize, in your own words and with evidence, then follow the dispute under Disputes in Card activity until the card network decides. 4 minutes - ### [Suivre les dépenses de votre équipe événementielle avec les cartes Vault](https://www.ticketfairy.com/fr/guides/track-vault-spending) Consultez tous les paiements effectués par les cartes Vault de votre équipe, ainsi que les blocages, remboursements et refus, avec les tâches Vault à traiter. 6 minutes - ### [Obtenir un relevé Vault de l’argent de votre événement pour votre comptable](https://www.ticketfairy.com/fr/guides/get-a-vault-statement) Téléchargez un relevé PDF officiel d’une devise Vault ou le fichier de tous les paiements de votre événement, pour toute période allant jusqu’à un an. 4 minutes - ### [Convertir des devises et suivre tous les mouvements de l'argent de votre événement dans Vault](https://www.ticketfairy.com/fr/guides/convert-currencies-and-read-your-vault-activity) Consultez tous les mouvements de vos soldes Vault pour vos événements, puis convertissez votre argent entre devises au taux que vous voyez et acceptez d'abord. 7 minutes - ### [Laissez Fai préparer le travail financier après vos événements](https://www.ticketfairy.com/fr/guides/let-fai-prepare-your-finance-work) Laissez Fai préparer dans Vault le travail financier courant de vos événements : personnes à payer, cachets au pourcentage, paiements, factures et dépenses par carte. Vous décidez de tout. 8 minutes - ### [Apply for a line of credit to pay your event costs](https://www.ticketfairy.com/fr/guides/apply-for-a-line-of-credit-for-your-event-costs) Open Line of Credit in your brand's menu and complete the credit application inside your dashboard. The application uses your Ticket Fairy login, so you can come back to it from the same page. 10 minutes ## À l’entrée Scan, règles d'entrée, pass, accueil, bornes et entrées en direct. - ### [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/fr/guides/issue-entry-passes-to-your-crew) Give crew and artists named multi-entry passes. Your door team can scan them in the same app they use for tickets. 6 minutes - ### [Enregistrer les participants et imprimer les badges nominatifs à l'accueil de votre événement](https://www.ticketfairy.com/fr/guides/check-in-attendees-and-print-badges-at-registration) Gérez l'accueil de votre conférence, salon ou festival depuis n'importe quel navigateur : scannez un billet ou trouvez le participant, enregistrez-le et imprimez son badge au format A6 ou carte. Gérez aussi les achats et les liens de comptoir. 7 minutes - ### [Installer une borne d'enregistrement en libre-service pour votre événement](https://www.ticketfairy.com/fr/guides/set-up-a-self-service-check-in-kiosk-for-your-event) Placez une tablette et une imprimante à badges à l'entrée de votre événement pour que les participants s'enregistrent et impriment eux-mêmes leur badge nominatif. Ils scannent le billet reçu par e-mail ou confirment leur adresse e-mail avec un code à six chiffres. Chaque billet donne droit à un badge imprimé par la borne. 5 minutes - ### [Let ticket holders pick the conference sessions they attend](https://www.ticketfairy.com/fr/guides/let-ticket-holders-pick-the-sessions-they-attend) Turn the talks and workshops on your agenda into sessions ticket holders pick on their order page, with a place for each person, a waiting list when a room is full and a warning before two picks clash. Your team can add anyone to a session or give a place back. 7 minutes - ### [Scan delegates into event sessions at the door and see who came](https://www.ticketfairy.com/fr/guides/scan-ticket-holders-into-sessions-and-see-who-came) Scan tickets at the door of each conference session so only the people who picked it go in, from the dashboard or a door link on a volunteer's phone. The attendance report then shows who came, who did not, who was turned away and your most popular sessions. 6 minutes - ### [Voir pourquoi des billets et des pass ont été refusés à l'entrée](https://www.ticketfairy.com/fr/guides/see-why-tickets-and-passes-were-refused-at-the-door) Voyez combien de scans vos scanners d'entrée et vos portiques du personnel ont refusés, par raison, entrée, heure et type de billet ou de pass, dans la page Check-in. Repérez les captures d'écran partagées et les refus à l'entrée, puis ouvrez chaque scan refusé pour voir qui était concerné. 4 minutes - ### [Suivre les check-ins de votre événement par heure](https://www.ticketfairy.com/fr/guides/watch-check-ins-live) Use the **Arrivals** card on your event's **Check-In** page to see how many ticket holders are in right now, how fast they are arriving and which zone is busiest, then use the **Hourly** tab for **Check-Ins by Hour**, the running **Checked In** total, **Total Sold** and how many are **remaining**. 4 minutes - ### [Scan tickets at the door](https://www.ticketfairy.com/fr/guides/scan-tickets-at-the-door) Get your door team on the scanning app with the right login, set the re-entry rules before the day, and watch arrivals and individual tickets while the doors are open. 8 minutes - ### [Définir les règles d’accès et de rescannage des billets](https://www.ticketfairy.com/fr/guides/set-ticket-entry-and-repeat-scan-rules) Contrôle la fréquence à laquelle chaque billet peut autoriser son détenteur à entrer, d’une visite par événement à un nombre défini de scans par heure ou par jour. 5 minutes - ### [Assign wristbands to each ticket type](https://www.ticketfairy.com/fr/guides/issue-wristbands-by-ticket-type) Match each ticket type and add-on to the wristband or badge its holder gets, so the scanning app shows your door team the right band as each ticket is scanned. 6 minutes ## Les pages de vos lieux Revendiquez la page d’un lieu et gardez à jour ce que les gens y lisent. - ### [Claim your venue's page on Ticket Fairy](https://www.ticketfairy.com/fr/guides/claim-your-venue-page) Get a code sent to an email address at your venue's own domain, enter it, and you can keep the venue's public page up to date, with a brand of your own to manage it. 6 minutes - ### [Add a venue page to the brand you already run](https://www.ticketfairy.com/fr/guides/add-a-venue-to-your-brand) Choose a venue your brand has run events at, or search for any venue by name, prove an email address at the venue's own website, and its public page appears in your brand beside your events. 5 minutes - ### [Change what your venue's page says](https://www.ticketfairy.com/fr/guides/change-what-your-venue-page-says) Add a section for getting to the venue, the rooms and the door, order them with Move up and Move down, and keep one as a draft until it is ready for the public page. 7 minutes - ### [Ask the venue to help with their page](https://www.ticketfairy.com/fr/guides/ask-the-venue-to-help-with-their-page) Invite the venue's booker or marketing manager by email so they can manage the content on the venue page with you, and send the invitation again or call it off if it does not land. 5 minutes ## Votre marque et votre équipe Kit de marque, rôles de l’équipe, plusieurs marques, collectifs et sécurité du compte. - ### [Invitez des promoters à rejoindre votre collective pour qu’ils puissent vendre des billets pour vos événements](https://www.ticketfairy.com/fr/guides/invite-people-to-your-collective) Envoyez des invitations à vos promoters, voyez qui n’a pas encore rejoint la collective et corrigez une adresse e-mail erronée ou une invitation jamais reçue, afin que chaque promoter puisse vendre des billets pour vos événements. 6 minutes - ### [Set up a brand kit for your events](https://www.ticketfairy.com/fr/guides/set-up-your-brand-kit) Set your brand's tone of voice, colors, fonts and logos once, so your Concierge widget and every new Website Builder site for your events use them. 8 minutes - ### [Create your Ticket Fairy account and brand to start selling tickets](https://www.ticketfairy.com/fr/guides/create-your-account-and-first-brand) Sign up with your email address, Google account or Apple Account, create the brand your events sell under, and choose whether your ticket money is paid out after each event or as tickets sell. 8 minutes - ### [Find your way around the home page of your event dashboard](https://www.ticketfairy.com/fr/guides/find-your-way-around-the-dashboard-home) Use Home in your event dashboard to follow first steps chosen for the events you run, start common jobs such as issuing guest tickets from Quick Actions, and replay the tour. 5 minutes - ### [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/fr/guides/invite-your-team) Give each person on your team the access their job needs, across the brand or for one event, and see who has accepted. 6 minutes - ### [Let people apply to promote your event and choose who joins your team](https://www.ticketfairy.com/fr/guides/let-people-apply-to-promote-your-event) Add an Apply to promote section to your event page, choose the questions applicants answer, and read each application with Fai's suggestion beside it. The people you approve join your team as promoters with their own link to sell tickets to your event. 14 minutes - ### [Set commission for your promoters](https://www.ticketfairy.com/fr/guides/set-commission-for-your-promoters) Create the commission structures your promoters earn with, such as a percentage of ticket sales or a fixed amount per ticket, choose the default, give a promoter their own commission when you approve or invite them, and read what each promoter has earned. 12 minutes - ### [See the commission you earn as a promoter](https://www.ticketfairy.com/fr/guides/see-the-commission-you-earn) Open My commission to see how you earn on each event you promote, what you have earned in each currency, and every earnings line behind it, including refunds and part refunds. 5 minutes - ### [Make statements of what you owe your promoters](https://www.ticketfairy.com/fr/guides/make-statements-of-what-you-owe-your-promoters) Mark each event ready to pay promoters once its sales and refunds are final, then make a statement of the commission you owe each promoter in each currency. A brand owner also approves the bank details your promoters send you. 10 minutes - ### [Finish the event workspace your assistant prepared](https://www.ticketfairy.com/fr/guides/finish-your-assistant-prepared-workspace) Review your account and brand, add an event draft if you want to, and choose how to receive ticket money before continuing in your dashboard. 6 minutes - ### [Secure the account that runs your events](https://www.ticketfairy.com/fr/guides/secure-your-account) Turn on sign-in protection so a stolen password alone can't open your events and ticket sales, and add a passkey to sign in with your face, fingerprint or device PIN. 6 minutes - ### [Install the Ticket Fairy Promoter desktop app to manage your events](https://www.ticketfairy.com/fr/guides/install-the-promoter-desktop-app) Download the Ticket Fairy Promoter app for Mac or Linux, install it and sign in, then keep several events open in tabs while the app updates itself. 5 minutes ## Comprendre les rapports de votre événement Voyez ce que compte chaque rapport du tableau de bord et comment utilizer les chiffres. - ### [Voir comment évoluent vos ventes de billets](https://www.ticketfairy.com/fr/guides/check-your-sales) Voyez combien de billets vous avez vendus et ce que votre événement a rapporté, des chiffres en haut de la page Performance au tableau quotidien et au détail de chaque type de billet. 7 minutes - ### [Track which promotion sells your tickets](https://www.ticketfairy.com/fr/guides/track-which-promotion-sold-your-tickets) Give each advert, post, email or partner a separate tracking link so your event report shows the clicks, orders and ticket revenue each link brings in. 6 minutes - ### [Comprendre qui achète des billets pour ton événement](https://www.ticketfairy.com/fr/guides/read-your-audience-demographics) Use the Demographics and Devices reports for your event to compare age bands, gender, jobs and employers, see which devices buyers ordered on, and understand what each figure counts. 6 minutes - ### [See which devices your ticket buyers order on](https://www.ticketfairy.com/fr/guides/see-which-devices-your-ticket-buyers-order-on) Use the Devices report for your event to see the browsers, device types, platforms, device brands and models your ticket buyers ordered on, with the number of orders and the share for each. 4 minutes - ### [See which team members sell your tickets](https://www.ticketfairy.com/fr/guides/see-which-team-members-sell-your-tickets) Use the brand Promoters report to compare every team member's referred visits and credited sales across all your events, and see who is selling the most, who has slowed down and who never shared a link. 9 minutes - ### [See where your event audiences are strongest](https://www.ticketfairy.com/fr/guides/see-where-your-event-audiences-are-strongest) Compare where ticket buyers are based across all your events, or focus on a series, venue, city, country or any events you choose. 8 minutes - ### [Understand your event's referral results](https://www.ticketfairy.com/fr/guides/read-your-referral-results) Use the Influencers report to see how much buyers shared your event, how many clicks those shares brought, which referral links led to sales and what you owe in rewards. 6 minutes - ### [See how visitors find your event page](https://www.ticketfairy.com/fr/guides/see-how-visitors-find-your-event-page) See how many visits your event page receives, where they came from and how many of them reached order confirmation. 7 minutes - ### [See which sources and campaigns sell your tickets](https://www.ticketfairy.com/fr/guides/see-which-sources-and-campaigns-sell-your-tickets) Use the Campaigns tab of your event's Traffic report to see the link clicks, visits, orders, tickets and revenue each tagged link brought in, by source, medium or campaign, then follow visitors from your event page to a purchase on the Funnel tab. 7 minutes - ### [Understand who buys tickets across your events](https://www.ticketfairy.com/fr/guides/understand-who-buys-tickets-across-your-events) Use **Customers** to see everybody who has bought from your brand, which events and tickets they ordered, what they spent and which sales their referrals brought in. 6 minutes - ### [See your ticket sales pace and sell-out forecast](https://www.ticketfairy.com/fr/guides/see-your-ticket-sales-pace-and-sell-out-forecast) Use Sales pace and forecast on your event's Insights page to see whether you are selling faster or slower than a past event, how many tickets and how much revenue to expect, and the day you can expect to sell out, then see how many of your buyers are new and how many came back. 6 minutes - ### [Compare ticket sales across all your events](https://www.ticketfairy.com/fr/guides/compare-ticket-sales-across-your-events) Use the brand Performance report to check tickets sold, revenue and how full each event is across every event under your brand, then narrow it to a series, a venue or a place and compare how two to five events sold. 7 minutes - ### [See how many ticket buyers come back to your events](https://www.ticketfairy.com/fr/guides/see-how-many-ticket-buyers-come-back-to-your-events) Use Buyer loyalty on your brand's Performance page to see how many of your ticket buyers came back for two or more of your events, how many events each buyer has bought for, and which events bring buyers back, for every event or one series, venue, place or set of events. 5 minutes - ### [Export every ticket sale across your brand](https://www.ticketfairy.com/fr/guides/export-every-ticket-sale-across-your-brand) Download one ZIP of spreadsheets with every ticket bought across your brand's events in up to 12 months: each transaction, each event's totals and each ticket tier's sales. 5 minutes - ### [Check the weather for your event](https://www.ticketfairy.com/fr/guides/check-your-event-weather) See the weather forecast for your event's venue on the Performance page, with your event days marked and any severe-weather warning for the area, and see what the date is usually like while the event is still weeks away. 4 minutes - ### [Share a live ticket sales report with a partner](https://www.ticketfairy.com/fr/guides/share-a-live-sales-report) Give a venue, co-promoter or sponsor a sales report link that shows the live ticket sales and revenue of the ticket types and add-ons you choose, without giving them a role on your event. 5 minutes - ### [Create a recap of your event and share it](https://www.ticketfairy.com/fr/guides/create-a-recap-of-your-event-and-share-it) See your event's ticket sales, check-ins, buyer cities and campaign sources on its Recap page, then send the recap to a venue, artist or sponsor in a link they open without signing in, with or without your revenue. 5 minutes - ### [Email your ticket sales report to your team](https://www.ticketfairy.com/fr/guides/email-your-sales-report-to-your-team) Send your event's ticket sales to the people who need them by email, every day or once a week, each in their own language and with or without revenue. 4 minutes - ### [See who visits your event website](https://www.ticketfairy.com/fr/guides/see-who-visits-your-event-website) See how many page views your event website gets, how many visitors select a ticket button and how many open the ticket checkout, day by day, with the pages and events that draw the most interest. 6 minutes ## Fai, votre coéquipière IA Demandez tout à Fai, laissez-la gérer votre boîte de réception et offrez un concierge à vos acheteurs. - ### [Ask Fai about your event](https://www.ticketfairy.com/fr/guides/ask-fai-about-your-event) Ask Fai about your event by typing or out loud, have her chart the answer or make the change for you, and check her work before you rely on it. 10 minutes - ### [Give ticket buyers an AI concierge](https://www.ticketfairy.com/fr/guides/give-buyers-an-ai-concierge) Put a concierge on your own website that answers buyers' questions before they buy, using the answers you give it. 9 minutes - ### [Add your ticket concierge to your website](https://www.ticketfairy.com/fr/guides/add-your-ticket-concierge-to-your-website) Add your concierge to the website where buyers find your event, so it answers ticket questions and sells tickets in a chat on your own pages, and choose who takes the questions it passes on. 7 minutes - ### [Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/fr/guides/teach-your-concierge-from-your-event-faq-pages) Point your ticket concierge at the event FAQ, policy and venue pages you already keep, a Google Doc or your whole website, and it answers buyers from them and picks up your changes on a schedule you choose. 8 minutes ## Piloter votre événement au quotidien La page Aujourd'hui, les tâches, la boîte de réception, les notes d'appel, les messages à votre équipe et les avis. - ### [Run your event from its Today page](https://www.ticketfairy.com/fr/guides/run-your-event-from-its-today-page) Set your event up with Fai on your first visit, then see what needs you each day, approve, change or turn down what Fai suggests, and open any part of your event from one page. 12 minutes - ### [Find any performer, stage or day on your event](https://www.ticketfairy.com/fr/guides/find-any-performer-stage-or-day-on-your-event) Search your whole event from any section of its Operations page, and open one page for a performer, a stage or a show day with their set times, advance, travel, hotel, crew and tasks together. 6 minutes - ### [Keep the jobs behind your event moving](https://www.ticketfairy.com/fr/guides/keep-your-event-tasks-on-track) Put every job your team has to finish before the event on one board, give each one an owner and a date, and see what is blocked before it becomes a problem. 7 minutes - ### [Balance your event team's workload](https://www.ticketfairy.com/fr/guides/balance-your-event-teams-workload) See how many hours each person on your event team has day by day, from their tasks and their rota shifts. Spot anyone over the limit before the week of the event, and when Fai suggests it, move a task to the teammate with the most room in one step. 6 minutes - ### [Read your event's email in one inbox](https://www.ticketfairy.com/fr/guides/read-your-event-email-in-one-inbox) See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out. 6 minutes - ### [Take notes on your event calls with Fai](https://www.ticketfairy.com/fr/guides/take-notes-on-your-event-calls-with-fai) Send Fai's notetaker to a Zoom, Google Meet or Microsoft Teams call about your event and get a summary, the follow-ups agreed and notes you can share, filed under the event. 5 minutes - ### [Choose what Fai does on your event](https://www.ticketfairy.com/fr/guides/choose-what-fai-does-on-your-event) See the work Fai does on her own for one event and the actions she can take when you ask, and turn off any of her work you do not want on that event. 4 minutes - ### [Choose how your event emails look](https://www.ticketfairy.com/fr/guides/choose-how-your-event-emails-look) Preview the emails your event sends to agents, suppliers and crew in your brand's logo and color, and give one event its own logo or color when it needs a different look. 3 minutes - ### [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/fr/guides/message-the-people-working-on-your-event) Email or text the people working on your event in one go: a department, one day's rota, your volunteers, performers' teams, traders, press or sponsors. Start from a show-day template or let Fai draft it, check exactly who gets it before it goes, and see who it reached. 7 minutes - ### [Send your event lists to your team on a schedule](https://www.ticketfairy.com/fr/guides/send-your-event-lists-to-your-team-on-a-schedule) Email your rota, run of show, advancing status, rooming list or pickups to the right people on your event team every day or every week, as a file they download after signing in. Every file and every download is recorded, and you can make a file now whenever you need one. 5 minutes - ### [Ask attendees for feedback after your event](https://www.ticketfairy.com/fr/guides/ask-attendees-for-feedback-after-your-event) Email everyone who checked in at your event a short survey the morning after it ends, in their own language and with their own link, and optionally ask ticket holders who did not come what stopped them. The standard survey already rates your stages, acts, sessions and traders, and you can change the questions and the send time before anything goes out. 5 minutes - ### [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/fr/guides/plan-next-year-from-your-attendee-feedback) Read your event's feedback as the answers come in: how many people answered, your Net Promoter Score beside the last edition's, each stage, act and trader's rating, and the themes Fai finds in their comments, with real quotes. Add the top things to improve as tasks on next year's event in one step. 5 minutes - ### [Copy the setup of your last event into your next one](https://www.ticketfairy.com/fr/guides/copy-the-setup-of-your-last-event-into-your-next-one) Bring the stages, teams, shifts, passes, site map, kit list, hotel blocks, budget plan, forms and the rest of an earlier event's setup into a new event of the same brand. You see what each part adds before anything is copied, the dates move to the new event, and nothing the new event already has changes. 5 minutes - ### [Compare your ticket sales with your last event](https://www.ticketfairy.com/fr/guides/compare-your-ticket-sales-with-your-last-event) See how your event is selling against your last edition at the same number of days before the start: tickets sold, share of capacity, last time's total and, after the event, no-shows and how fast people arrived. Ticket Fairy suggests which earlier event to compare with, and you can choose another or turn the comparison off. 5 minutes ## Artistes, offres et advancing Options, offres, contrats, riders, advancing, candidatures et règlements. - ### [Track every artist booking for your event](https://www.ticketfairy.com/fr/guides/book-and-brief-your-artists) Keep the contract, the fee, the rider, the hospitality and the travel for every artist on your event together, and see which parts are still missing. 8 minutes - ### [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/fr/guides/keep-rider-lists-and-notes-for-your-artists) List what each artist's rider asks for, tick each item off as it is sorted, and keep your team's notes on the artist in the same place, so every rider is sorted before your event. 6 minutes - ### [Créer une liste d'achats pour les loges à partir des fiches techniques des artistes](https://www.ticketfairy.com/fr/guides/build-a-dressing-room-shopping-list-from-artist-riders) Transformez les fiches techniques d'accueil et les forfaits standard de chaque artiste en une seule liste d'achats, avec les quantités par jour et la loge concernée. 6 minutes - ### [Advance your performers before the show](https://www.ticketfairy.com/fr/guides/advance-your-performers-before-the-show) Collect each performer's travel, hotel, schedule, technical and hospitality needs for your event, let their agent or tour manager fill in their part from a link with no sign-in, and sign each advance off when everything is confirmed. 10 minutes - ### [Set each performer's guest list, hotel and meal allowances for your event](https://www.ticketfairy.com/fr/guides/set-each-performers-allowances-and-travel-party) Give every act on your event's line-up its guest list places, hotel rooms and nights, and meals and drinks a day, taken from the accepted offer, and keep one travel party list that passes, the hotel and the kitchen all use. 9 minutes - ### [Fill in each performer's advance for your event from tour books, riders and emails](https://www.ticketfairy.com/fr/guides/fill-in-advances-from-tour-books-riders-and-emails) Let Fai read an act's tour book, rider, their team's email replies and last year's advance, and suggest each answer for their advance for your event, with the words she found it in. You accept, replace or reject each answer, and nothing a person entered is overwritten without you saying so. 7 minutes - ### [Hold dates for shows at your venue](https://www.ticketfairy.com/fr/guides/hold-dates-for-shows-at-your-venue) Hold a date on your rooms and stages for an artist, promoter or client, see every hold in queue order on one calendar, challenge the first hold when you need the date, and confirm the date once the event is agreed. 9 minutes - ### [Faire une offre à l'agent d'un artiste pour ton show](https://www.ticketfairy.com/fr/guides/make-an-offer-to-an-artists-agent) Crée une offre pour un artiste à partir d'un modèle ou de ton dernier deal, consulte les anciens cachets et la suggestion de Fai, puis envoie-la à l'agent. 10 minutes - ### [Handle the contract, invoice and riders an artist's agent sends for your event](https://www.ticketfairy.com/fr/guides/handle-the-contract-invoice-and-riders-an-agent-sends-back) Once an agent answers your offer, Fai finds their contract, invoice and riders in your email or in files you add, and says what each one is. Compare their contract with your offer and upload the countersigned copy, put their invoice into payments due, and send their riders to the act's advance, and see one next step for every act on your event. 10 minutes - ### [Settle a show with an artist after your event](https://www.ticketfairy.com/fr/guides/settle-a-show-with-an-artist) Let Fai draft the settlement for a show from its ticket sales, budget costs, the artist's deal and the act's own travel, hotel and agency fee. Check where every figure came from, add or reverse lines, then share it, mark it agreed and mark it paid. 8 minutes - ### [Évaluez les candidatures d'artistes et d'intervenants pour votre événement avec votre équipe](https://www.ticketfairy.com/fr/guides/review-act-and-talk-applications-with-your-team) Réunissez les candidatures d'artistes et d'intervenants dans une seule liste, avec les remarques de Fai et la note de chaque évaluateur, sans connexion. Acceptez-en une pour l'ajouter à votre événement. 10 minutes - ### [See the all-in cost of each act on your event](https://www.ticketfairy.com/fr/guides/see-the-all-in-cost-of-each-act-on-your-event) See what one act really costs on its performer page: the fee, the agency fee, travel, the hotel stay, per diems, backline and their share of hire, with one total for each currency. Enter what a trip cost or the room rate of a stay where they are missing, and the same figures reach your budget and the show's settlement. 5 minutes - ### [Send event document packs to your performers, traders and crew](https://www.ticketfairy.com/fr/guides/send-document-packs-to-your-performers-traders-and-crew) Put together what one kind of contact needs for your event, such as the site rules, the map, their own day sheet, their contract and their rider, and send it to all of them in one step. Each person gets an email with their own link, opens their pack with no sign-in, and sees their own day sheet and contract. You see who got it and who opened it, share one person's link with a QR code, and stop a link at any time. 9 minutes - ### [Show each act their whole stay and what changed](https://www.ticketfairy.com/fr/guides/show-each-act-their-whole-stay-and-what-changed) Give each performer at your event one list of their whole stay, from their flights and pickup to their hotel, load-in, soundcheck and set, on their day sheet. You see what changed since the act last opened their day sheet link, and they see what changed since they last looked. 4 minutes ## Conducteur et jour du spectacle Line-up, conducteur, vérification des conflits, feuilles de route et régie du spectacle. - ### [Build the running order for your event day](https://www.ticketfairy.com/fr/guides/plan-your-event-production) Lay out every stage and every set of your event day on one timeline, so you can see every set time and every changeover in one running order. 8 minutes - ### [Plan your run of show and who calls it](https://www.ticketfairy.com/fr/guides/plan-your-run-of-show-and-who-calls-it) Build the minute-by-minute run of show for each stage and day of your event, let Fai draft it from your schedule, fix clashes and late finishes before show day, lock it, and name the show callers who run it on the day. 10 minutes - ### [Check your running order for clashes before show day](https://www.ticketfairy.com/fr/guides/check-your-running-order-for-clashes-before-show-day) Have Fai check each day of your event's run of show for overlapping sets, short changeovers, an act booked on two stages, flights that land after soundcheck, sets outside a stage's hours or past curfew, and riders a stage cannot meet. For each problem, Fai suggests up to two fixes she has tried against the rest of the day, and you can apply one in a tap and undo it. 6 minutes - ### [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/fr/guides/share-day-sheets-with-your-on-site-teams) Set up the departments working your event and who leads each one, then print or share a day sheet for each team, performer or stage with only their part of the show day, on any phone and without a sign-in. 8 minutes - ### [Call your show live on show day](https://www.ticketfairy.com/fr/guides/call-your-show-live-on-show-day) Follow what is on now and next on every stage of your event against the event's own clock, and call each cue as it happens. See how late each stage is really running from the times you call, catch a stage up, and report an incident without leaving the page. 6 minutes - ### [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/fr/guides/book-dressing-rooms-and-plan-build-and-break-days) Give every performer at your event a dressing room around their set, with Fai suggesting the whole day's rooms and flagging any overlap. Add the build days before the show and the break days after it to your run of show with the usual load-in, rig, sound check, de-rig and load-out cues. 8 minutes - ### [Publish your event line-up and set times](https://www.ticketfairy.com/fr/guides/publish-your-line-up-and-set-times) Choose which acts appear on your public line-up with a photo, bio and links, and let Fai draft the bios. Announce acts in waves, review every change before it goes public, and put the timetable on your event page, your website and any other site, where fans star sets for their own schedule. 9 minutes - ### [Show now and next on screens backstage and at the side of the stage](https://www.ticketfairy.com/fr/guides/show-now-and-next-on-backstage-screens) Put the act on now, the act next, the time left and how late each stage is running on any TV backstage or at the side of a stage. The TV opens a private link without signing in, and the page updates by itself from your run of show and shows no personal details. 4 minutes - ### [Ajoute le déroulé aux calendriers de ton équipe](https://www.ticketfairy.com/fr/guides/add-your-run-of-show-to-your-teams-calendars) Donne à ton équipe de production un lien de calendrier qui ajoute chaque top du déroulé à Google Agenda, Apple Calendar ou Outlook, pour une scène ou toutes. Les changements se synchronisent automatiquement. 3 minutes ## Hôtels et déplacements Blocs de chambres, listes de chambres, transferts et réservations de voyage pour votre équipe. - ### [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/fr/guides/book-travel-and-accommodation-for-your-artists) Record each hotel, apartment or house you have booked for your event, assign every artist and crew member to one, and see who still has no room. 7 minutes - ### [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/fr/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers) Send each hotel a live rooming list of the performers and crew staying for your event, with their dates, room types and notes, and give each driver a link to their pickups and shuttle runs for the day. Hotels and drivers open the link without signing in, the hotel's list updates as you change it, and drivers mark each pickup as they go. 9 minutes - ### [Plan your artists' pickups with drivers and vehicles for your event](https://www.ticketfairy.com/fr/guides/plan-artist-pickups-with-drivers-and-vehicles) Give each airport and hotel pickup for your event a driver, a vehicle, a drive time and room for the bags, with a warning before you save when a driver is double booked, on a shift, short of rest or the vehicle is too small. When a flight is late, the pickup moves and Fai suggests a new plan. Each driver gets a day sheet on their phone. 9 minutes - ### [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/fr/guides/hold-hotel-rooms-for-your-artists-and-crew) Record the rooms a hotel holds for your event's acts and crew as a hotel block, with the nights, the rooms each night, the rate in its own currency and the release date. As you give people their stays, the block counts the filled rooms night by night, lists the acts still without a room and warns you as the release date gets close. 7 minutes - ### [Rendez les chambres d'hôtel inutilisées de votre événement avant la date de restitution](https://www.ticketfairy.com/fr/guides/give-unused-hotel-rooms-back-before-the-release-date) Rendez à l'hôtel les chambres libres du bloc de votre événement avant la date de restitution, gardez-en assez pour les artistes sans chambre et prévenez l'hôtel. 4 minutes - ### [Book hotels and flights for your event team](https://www.ticketfairy.com/fr/guides/book-hotels-and-flights-for-your-event-team) Search near your event venue, choose a hotel room or flight fare, enter who is traveling and hold the price. Then review the total, pay and share the trip. Your team can see every booking and its history afterwards. 8 minutes ## Équipes et bénévoles Plannings, créneaux, bénévoles, certificats, briefings sécurité, repas et heures. - ### [Build your event rota and check staff in](https://www.ticketfairy.com/fr/guides/build-your-event-rota-and-check-staff-in) Plan the shifts each team needs across your event, let Fai suggest shifts and the people to fill them, send everyone their own shift times, and check your crew and volunteers in and out at the door on the day. 12 minutes - ### [Recruit volunteers for your event](https://www.ticketfairy.com/fr/guides/recruit-volunteers-for-your-event) Open a volunteer application form for your event that people fill in on their phone, and let Fai read each application against the roles you need. Accept, waitlist or decline people in batches with one email each, and invite back last year's volunteers with their answers already filled in. 10 minutes - ### [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/fr/guides/give-volunteers-their-own-page-and-track-hours) Send each volunteer you accepted for your event a private page where they pick shifts, ask to swap or drop one, read their day sheet and the induction and add documents. Then see hours given against hours worked, give the rewards people earned and download the list, with every download recorded. 9 minutes - ### [Give crew meals at your event meal desk](https://www.ticketfairy.com/fr/guides/give-crew-meals-at-your-meal-desk) Run the crew catering counter at your event from each person's pass: scan it, see the meals left today and their dietary needs, and give a meal against their allowance. To give an extra meal, you enter a reason and we keep your name with it. The kitchen sees how many meals to expect each day, with the dietary needs counted. 5 minutes - ### [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/fr/guides/offer-open-shifts-to-your-crew-and-volunteers) Fill the gaps in your event rota by offering a shift to the crew and volunteers who fit it. Fai picks people who are free, rested, old enough and have the skill across all your events, each person gets an email with their own link, and the first to accept gets the place. 6 minutes - ### [Find the crew and volunteers who work your events](https://www.ticketfairy.com/fr/guides/find-the-crew-and-volunteers-who-work-your-events) Search everyone who has worked or volunteered at any of your events in one People list, and see how many shifts each person worked and whether they turned up. Add their skills and confirm their age for shifts that need one. Fai suggests skills from the shifts they worked, and nobody is rated. 5 minutes - ### [Give your event crew one page for all their shifts](https://www.ticketfairy.com/fr/guides/give-your-crew-one-page-for-all-their-shifts) Email each crew member or volunteer a private My shifts link. On it they see their shifts at every one of your events, accept the shifts you offer them, say they're still coming, tell you the days they can work and add their shifts to their calendar. Their documents, safety induction and food needs are on the same page, and nobody needs an account. 4 minutes - ### [Collect crew certificates and licenses before they work an event shift](https://www.ticketfairy.com/fr/guides/collect-crew-certificates-before-they-work-a-shift) Ask the crew and volunteers on your event's shifts for the certificates and licenses the work needs, such as a first aid certificate for medics or a food hygiene certificate for the bar. Each person adds a document once from their My shifts page, it counts at every event of your brand until it expires, and nobody goes on a shift without it unless you give a reason. 7 minutes - ### [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/fr/guides/run-a-safety-induction-for-everyone-who-works-your-event) Put the safety briefing your crew, volunteers and suppliers must read before they work your event in one place, let Fai draft a short test from it, and have the hand-out desk check that each person has done it before they collect their pass. You see who has done it and mark it done for anyone you briefed in person. 7 minutes - ### [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/fr/guides/plan-crew-meal-times-and-food-needs-for-your-event) Set when your event's crew catering serves each day, with meal times suggested from the shifts, and see how many people are on shift at each meal and what food needs they have. Crew give their food needs once, and the kitchen follows the day's counts on its own link, with no names on it. 6 minutes - ### [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/fr/guides/charge-outside-teams-for-their-crew-meals) Charge suppliers, contractors and other outside teams for the meals their people ate at your event's crew catering. We count the meals from the meal desk, you choose the days, the price per meal and the currency, and the team gets an invoice with a payment page. 4 minutes - ### [Approve the hours your event crew and volunteers worked](https://www.ticketfairy.com/fr/guides/approve-the-hours-your-crew-and-volunteers-worked) Approve each person's hours at your event from the times they were checked in and out of their shifts. Fai checks every line first, so you approve the lines with nothing odd in one go, fix the rest with a reason, and check an agency's invoice against the hours its people worked. 7 minutes - ### [Permettez aux responsables d’équipe de valider les heures de leur équipe pour votre événement](https://www.ticketfairy.com/fr/guides/let-department-leads-approve-their-teams-hours) Donnez au responsable de chaque équipe sur site la validation des heures de son équipe. Il peut les valider et les corriger depuis sa page My shifts, avec les vérifications de Fai et sans connexion. 5 minutes - ### [Add shifts to your event rota from a spreadsheet](https://www.ticketfairy.com/fr/guides/add-shifts-to-your-event-rota-from-a-spreadsheet) Drop the event rota spreadsheet your team already keeps, in CSV or Excel, and Fai works out which column has the day, the times, the department and the role. You check every row and fix any column before up to 500 shifts are added to your rota in one go. 5 minutes - ### [Ajoutez à vos bénévoles, commerçants ou à votre équipe technique toutes les personnes qui envoient le formulaire de votre événement](https://www.ticketfairy.com/fr/guides/add-form-applicants-to-your-event-teams) Reliez le formulaire de votre événement à vos bénévoles, commerçants, contacts presse, équipe technique ou contacts d'artistes, puis associez chaque information à une question. Chaque personne est ajoutée à la liste dans l'Event Operating System. 6 minutes ## Accréditations Pass, zones, validations, le guichet des pass, accès du personnel et matériel. - ### [Émettre des pass d'accréditation pour ton événement](https://www.ticketfairy.com/fr/guides/issue-accreditation-passes-for-your-event) Donne à ton équipe, aux artistes, à leurs invités, au personnel des stands, aux bénévoles et à la presse un pass nominatif pour ton événement, avec les zones, jours, horaires, repas et parking autorisés. Ton équipe à l'entrée scanne chaque pass dans la même application que tes billets et voit ce qu'il autorise. Imprime aussi les badges photo depuis la même liste. 12 minutes - ### [Let outside teams name their own people for event passes](https://www.ticketfairy.com/fr/guides/let-outside-teams-name-their-own-people-for-passes) Give each company working on your event an allowance of passes and its own page, with no sign-in, where its contact names its people. The names arrive in Accreditation for you to check and issue. 8 minutes - ### [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/fr/guides/choose-who-approves-accreditation-requests) Send the passes your event's rules pick out, such as press passes or a contractor's crew, to named people who approve them in order before the pass can go out. Each rule reads as a sentence, the first rule that matches decides who is asked, and a pass that matches no rule goes ahead as it always did. 6 minutes - ### [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/fr/guides/approve-or-decline-accreditation-requests-for-your-event) Decide the pass requests your event's approval rules send you, with facts beside each one such as how many passes the group has left, from Approvals in the dashboard or from the link in your email with no sign-in. When you decline, the person who asked sees your reason. When you approve, the request goes to the next person or is ready to issue. 4 minutes - ### [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/fr/guides/hand-out-accreditation-passes-at-your-desk) Run your accreditation desk from the pass list: scan a ticket or badge, or enter a name, check the card with the photo, zones and days, and hand the pass to the holder or to a team lead collecting for their crew. The desk tells you what to sort out first, such as a missing badge photo, and keeps track of who took each pass and which teammate gave it out. 5 minutes - ### [Hand out radios and kit to your event crew](https://www.ticketfairy.com/fr/guides/hand-out-radios-and-kit-to-your-event-crew) Keep a list of the radios, hi-vis vests, tablets, torches, keys and buggies for your event, hand them out at the kit desk with a scan or a search, and take them back with their condition. See who has what at any moment, keep a radio plan of channels and call signs, and let Fai chase anyone who has not returned their kit after the event. 10 minutes - ### [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/fr/guides/let-event-staff-work-a-desk-from-their-phone) Share a desk link so volunteers, caterers and gate staff without a dashboard login can hand out passes, give crew meals, check passes at a staff gate or run registration at your event from their own phone or tablet. Each link opens one desk of one event, everything done through it is recorded under its name, and you can stop it at any time. 5 minutes - ### [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/fr/guides/check-passes-in-and-out-at-your-staff-gates) Scan crew, performer and supplier passes at the staff gates of your event so only people whose pass opens that zone, on that day and at that hour, get in. A supervisor can let a refused person through with a reason, and every scan in and out keeps a live count of who is on site and inside each zone. 6 minutes - ### [See which event pass holders have arrived and send a pass again](https://www.ticketfairy.com/fr/guides/see-which-pass-holders-have-arrived-and-send-a-pass-again) See when and how each accreditation pass holder arrived, from the desk hand-over, a staff gate or the door scanner, and how many of each group have arrived. Send a pass email again to anyone who cannot find theirs. 4 minutes ## Commerçants et exposants Candidatures des commerçants, emplacements, annuaires, recettes et scan de contacts. - ### [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/fr/guides/take-trader-applications-for-your-event) Open an application page for food, drink, merchandise and market traders, set your pitch fees and how they are taxed, let Fai rank the applications against the mix you want, then approve, waitlist or decline each trader for your event and invoice the ones you approve. 11 minutes - ### [Get your traders ready for show day](https://www.ticketfairy.com/fr/guides/get-your-traders-ready-for-show-day) Give each approved trader their own page to accept your trading terms, pay their invoice, book a load-in time and upload certificates. Chase what's missing, and check every pitch, power and water need before your event. 9 minutes - ### [Show your traders in a directory on your website](https://www.ticketfairy.com/fr/guides/show-your-traders-in-a-directory-on-your-website) Publish a public list of the food, drink and market traders at your event, and check each trader's listing before it goes up. Ask a trader to change it, choose how the list looks, and put it on your own website with the embed code. 7 minutes - ### [Place your traders on pitches on your event site map](https://www.ticketfairy.com/fr/guides/place-your-traders-on-pitches-on-your-site-map) Drag each approved trader onto a pitch you drew on your event site map, move a trader when a pitch changes hands, and check every pitch with its power and water. Each trader then sees their own pitch on a map on their trader page. 6 minutes - ### [Check your traders' takings after your event and invoice their share of sales](https://www.ticketfairy.com/fr/guides/check-trader-takings-and-invoice-a-share-of-sales) Collect each trader's takings with their till and card reports after your event, and let Fai read the reports and say whether they match. Accept the figure or ask the trader about it, then raise the share-of-sales invoice with your minimum and maximum applied. 8 minutes - ### [Give exhibitors a lead scanner for their booth at your event](https://www.ticketfairy.com/fr/guides/give-exhibitors-a-lead-scanner-for-their-booth) Give each exhibitor's booth staff at your event a scanner link for their own phone or tablet, with no sign-in. Each scan becomes a named lead with a rating and notes, and you see every booth's leads and results. 9 minutes - ### [Let exhibitors follow up their event leads and see their results](https://www.ticketfairy.com/fr/guides/let-exhibitors-follow-up-their-leads-and-see-results) Give each exhibitor a page of its own, with no sign-in, where its team sees the leads from its booth at your event, approves follow-up emails that Fai drafts, gives booth staff scanner links, downloads its leads and sees its results. You make the page from the exhibitor's leads and send the link from Outside teams. 8 minutes - ### [Set pitch rules and let Fai plan your trader pitches at your event](https://www.ticketfairy.com/fr/guides/set-pitch-rules-and-let-fai-plan-your-trader-pitches) Enter your event's pitch rules the way you would say them, such as keeping the two coffee vans apart or the fire lane clear. The pitch check shows every pitch that breaks a rule, and Fai places the traders still without a pitch on free pitches that keep every rule, for you to approve. 6 minutes - ### [Handle trader requests to move pitch at your event](https://www.ticketfairy.com/fr/guides/handle-trader-requests-to-move-pitch) Let traders at your event ask to move pitch from their own trader page, with their reason and where they would like to be. You move them to a free pitch that keeps your pitch rules, or decline with a note, and they see your answer on their page and by email. 5 minutes ## Site, fournisseurs et sécurité Plans du site, livraisons, location, contrats, bons de commande, incidents et risques. - ### [Send your event contracts and get them signed online](https://www.ticketfairy.com/fr/guides/send-contracts-and-get-them-signed-online) Turn an accepted offer, a booked performer or speaker, an approved trader or a supplier's quote into a contract for your event, send it for signature by email, and sign it yourself once they have. The other party reads the agreement and signs by entering their name, with no account, and you both get the signed copy. 10 minutes - ### [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/fr/guides/raise-purchase-orders-and-track-what-your-event-owes) Send suppliers a purchase order for your event, check their invoice against it, and see every deposit, balance, per diem and supplier payment that is overdue, due this week or coming up. Approved orders count as committed costs in your event budget, and you record each payment as you make it. 9 minutes - ### [Work out the backline and production to hire for your event](https://www.ticketfairy.com/fr/guides/work-out-the-backline-and-production-to-hire-for-your-event) Turn every act's technical rider into one backline hire list for your event, add the PA, lighting, staging and power you hire yourself, and see how many of each item to hire across every stage and day. Gear you can reuse on other days counts once, for the busiest day, and anything a stage already has or you already own comes off the number. 8 minutes - ### [Send your event hire lists to suppliers](https://www.ticketfairy.com/fr/guides/send-your-hire-lists-to-suppliers) Send each supplier the items they are providing for your event, with the quantities, hire dates, delivery and collection, in an email Fai drafts for you to check. We keep a copy of the list each time you send it, so you can see what changed and send only the changes. You can also turn a supplier's priced items into a draft purchase order in one step. 5 minutes - ### [Récupérer les assurances et certificats des équipes externes de votre événement](https://www.ticketfairy.com/fr/guides/collect-insurance-and-certificates-from-your-outside-teams) Demandez aux fournisseurs, prestataires, traiteurs et autres équipes externes de votre événement leurs assurances responsabilité civile, évaluations des risques, modes opératoires et certificats de sécurité. Chaque équipe ajoute son fichier sur sa propre page, sans se connecter, et Fai lit la date d'expiration et la couverture. Acceptez le fichier ou demandez des modifications, puis envoyez des rappels avant la date limite et l'expiration. 9 minutes - ### [Draw your event site map and share it](https://www.ticketfairy.com/fr/guides/draw-your-event-site-map-and-share-it) Upload your event's site plan as an image, mark the arena, campsites, stages, bars, toilets, first aid, entrances and routes on it, and let Fai check it for the safety essentials your crowd needs. Your whole team can open the map on any device, and you can publish a map with only the places attendees need on your event page. 10 minutes - ### [Book delivery times for your event and check vehicles in at the gate](https://www.ticketfairy.com/fr/guides/book-delivery-times-and-check-vehicles-in-at-the-gate) Set the times vehicles can arrive at each gate of your event and how many can come each time. Suppliers, contractors and other outside teams book a delivery on their own page and get a code for the gate, and on the day your gate team finds each vehicle by its code or number plate and checks it in and out. 10 minutes - ### [Build a budget for your event](https://www.ticketfairy.com/fr/guides/build-a-budget-for-your-event) Set out what your event will cost and earn on its Budget page: sections such as Talent and Production, a line for each cost or income with its amount and type, a person responsible for each line, and totals that show whether costs or income come out ahead. 8 minutes - ### [Report and handle incidents at your event](https://www.ticketfairy.com/fr/guides/report-and-handle-incidents-at-your-event) Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with its full history. 8 minutes - ### [Let outside teams order kit and equipment for your event](https://www.ticketfairy.com/fr/guides/let-outside-teams-order-kit-and-equipment-for-your-event) Offer radios, hi-vis vests, buggies and other kit from your event's kit list to contractors, suppliers, press and other outside teams at a price you set. Each team orders from its own page. When you approve an order, we hold the kit for the team and make its invoice, and you hand the kit out and take it back at your event. 10 minutes - ### [Handle lost property at your event](https://www.ticketfairy.com/fr/guides/handle-lost-property-at-your-event) Log every phone, wallet and bag handed in at your event with a photo and a reference, take lost reports from your team or from attendees on a public page, and let Fai spot the found items that may match. Hand each item back and keep track of who collected it and how you checked it was theirs. 9 minutes - ### [Get hire suppliers to confirm orders and count deliveries for your event](https://www.ticketfairy.com/fr/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries) Give each hire supplier for your event its own page, with no sign-in, where it confirms what you ordered, asks for a change and sends its quote. Fai reads the quote against your list, your crew counts what arrives and goes back, and the purchase order shows any shortfall or damage before you pay the invoice. 10 minutes - ### [Keep a risk register for your event](https://www.ticketfairy.com/fr/guides/keep-a-risk-register-for-your-event) List what could go wrong at your event, how likely and how bad each risk is and what you are doing about it, start from a draft Fai builds from your event and past incidents, and keep every risk's owner, review date and status current. 6 minutes - ### [See what your brand spends across its events](https://www.ticketfairy.com/fr/guides/see-what-your-brand-spends-across-its-events) See the planned and recorded costs of every event your brand ran or has coming up in a period, the cost per person scanned in at the doors, your budget sections, your biggest suppliers and each event's figures, with every amount in its own currency. 5 minutes - ### [Share a power sheet with your event electrician](https://www.ticketfairy.com/fr/guides/share-a-power-sheet-with-your-electrician) Send your electrician a link to a sheet of every trader's pitch, the power they need in amps and whether they need water, for one zone of your event site map or the whole site. Your electrician doesn't need to sign in, the sheet always shows the latest pitches, and you can stop the link at any time. 4 minutes - ### [Envoyer des contrats à plusieurs artistes, exposants ou fournisseurs de votre événement en une seule fois](https://www.ticketfairy.com/fr/guides/send-contracts-to-many-performers-traders-or-suppliers-at-once) Créez un contrat pour chaque artiste, intervenant, exposant approuvé ou fournisseur associé à votre événement à partir d'un modèle, puis vérifiez-les et envoyez-les tous pour signature ou gardez-les en brouillons. 6 minutes - ### [Share a private event site map with emergency services and suppliers](https://www.ticketfairy.com/fr/guides/share-a-private-site-map-with-emergency-services-and-suppliers) Send the fire service, an accessibility team or a supplier a private link to your event's live site map, showing the exits, routes, power or other places they need on top of the public map. Each link stops working on a date, we record every time it's opened, and you can stop it at any time. 4 minutes ## Développeurs et API Jetons d’accès, clés API, webhooks et vente depuis votre propre application. - ### [Create an API key so your own tools can read your ticket sales](https://www.ticketfairy.com/fr/guides/create-an-api-key-for-your-own-app) Give the command line, a script or an agent its own key to your ticket sales, choose how long it lasts, and take it back the moment you need to. 7 minutes - ### [Get a webhook each time you take a ticket order](https://www.ticketfairy.com/fr/guides/get-a-webhook-when-a-ticket-sells) Add a webhook on the Webhooks page of your brand, a tour or an event, and each order reaches an address you own seconds after the buyer pays, with its tickets, add-ons, totals and ticket holder details. 6 minutes ## Playbooks par type d’événement L’ordre de travail pour les festivals, clubs, tournées, conférences et plus encore. - ### [Gérer la billetterie d’un festival de musique](https://www.ticketfairy.com/fr/guides/run-a-music-festival) Crée l’événement, regroupe les billets, propose le paiement en plusieurs fois, vends le camping, planifie les ventes et accrédite ton équipe. 20 minutes - ### [Run ticketing for a concert](https://www.ticketfairy.com/fr/guides/run-a-concert) Build the show from the Concert template, sell general admission and VIP in releases, hold tickets back for partners, sell merchandise with the ticket, schedule the on-sale, and get comps, crew passes and the door ready for show day. 20 minutes - ### [Gérez la billetterie d’un festival gastronomique ou de boissons](https://www.ticketfairy.com/fr/guides/run-a-food-or-drink-festival) Créez le festival à partir d’un modèle, attribuez une heure d’entrée à chaque session, vendez verres, jetons et parking, gérez les exposants, les sponsors et les arrivées. 16 minutes - ### [Run ticketing for an attraction](https://www.ticketfairy.com/fr/guides/run-an-attraction) Sell attraction tickets by date and time slot with a capacity on every slot, add a season pass for visitors who come back, sell extras with the entry, give your staff a pass and follow arrivals slot by slot. 18 minutes - ### [Run ticketing for a comedy or performing arts show](https://www.ticketfairy.com/fr/guides/run-a-comedy-or-performing-arts-show) Build the show from the theater template, price the house by area and release, sell the program and interval drinks, duplicate the show for every performance, put the run on one page, issue comps for press and cast, and follow arrivals at the door. 20 minutes - ### [Run ticketing for a fan convention](https://www.ticketfairy.com/fr/guides/run-a-fan-convention) Build a comic, anime or gaming convention from the Convention template, group weekend and day passes, let a weekend pass in on every day of the convention, sell extras and exhibitor booths, take artist alley applications, and get guests, press and crew through the door. 20 minutes - ### [Run ticketing for an esports tournament](https://www.ticketfairy.com/fr/guides/run-an-esports-tournament) Sell spectator passes for an esports or gaming tournament, take player sign-ups with a form, issue player tickets from a place spectators cannot buy, give teams and crew passes, measure the tickets your stream sells, and check everybody in on the day. 20 minutes - ### [Run ticketing for a county, state or renaissance fair](https://www.ticketfairy.com/fr/guides/run-a-fair) Sell adult, concession and family admission to a county, state or renaissance fair, let a season pass in on every day of the fair, sell rides, parking and grandstand seats with the ticket, and get exhibitors, vendors and crew in on every day of the fair. 20 minutes - ### [Gérer la billetterie d’une boîte de nuit](https://www.ticketfairy.com/fr/guides/run-a-nightclub) Configure une soirée, duplique-la pour chaque date, donne les bons accès à ton équipe et vois qui revient. 12 minutes - ### [Run ticketing for a club night](https://www.ticketfairy.com/fr/guides/run-a-club-night) Set up ticket releases, guest lists and VIP tables, track promoter sales, and prepare the venue team for the door. 18 minutes - ### [Run ticketing for a venue and the promoters who hire it](https://www.ticketfairy.com/fr/guides/run-a-venue) Put your venue's page under your brand, give your own team and each hiring promoter the access their job needs, hand partners their ticket allocations, get your door team scanning and compare the ticket sales each promoter brings to your venue. 15 minutes - ### [Run ticketing for events at your bar or small venue](https://www.ticketfairy.com/fr/guides/run-a-bar-or-small-venue) Start each event from a template, keep free RSVPs honest with a refundable deposit, take table bookings, sell tickets on your own website, give your bar staff a door role and turn the people who come into a list you can invite back. 14 minutes - ### [Run ticketing as an agency or promoter group](https://www.ticketfairy.com/fr/guides/sell-as-an-agency-or-promoter-group) Run each of your brands with its own team and payouts from one login, build one promoter roster that sells tickets for all of them, give partners their own ticket allocations, and set the commission each promoter earns. 16 minutes - ### [Run a conference on Ticket Fairy](https://www.ticketfairy.com/fr/guides/run-a-conference) Set up delegate passes, workshops and a dinner, limit the places in each room, collect every attendee name, and get speakers, press and crew through the door. 20 minutes - ### [Run ticketing for a charity gala](https://www.ticketfairy.com/fr/guides/run-a-charity-gala) Sell gala seats and whole tables, invoice a company for a block of seats, ask every guest for their meal choice, send sponsors their tickets, let supporters bring friends, email your guests and welcome them at the door. 16 minutes - ### [Sell exhibitor stands for a trade show or exhibition](https://www.ticketfairy.com/fr/guides/sell-exhibitor-stands-for-a-trade-show) Sell each stand package at your trade show, expo or consumer exhibition as its own booking with a deposit, take exhibitor applications, and let every exhibitor name their own stand staff up to the number their package includes. 20 minutes - ### [Run ticketing for a university or campus event](https://www.ticketfairy.com/fr/guides/run-a-university-or-campus-event) Sell a student ticket that only students can unlock, ask each student for their student number, approve their orders before tickets go out, ask for photo ID at the door, take applications from societies and stallholders, and credit each society rep with the tickets they sell. 20 minutes ## Résolvez vos problèmes de billetterie Fluidifiez les files d’attente, créez des rapports, faites connaître vos événements et gérez les accès. - ### [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/fr/guides/keep-a-high-demand-on-sale-running-smoothly) Use the waiting room to control entry to checkout, stagger ticket releases to spread demand and collect a waiting list for later releases. 6 minutes - ### [Comment gérer plusieurs événements sans refaire le même travail ?](https://www.ticketfairy.com/fr/guides/run-many-events-on-one-platform) Gère tes clients, ton équipe et ton image de marque au niveau de la marque, réutilize un modèle d’événement publié et regroupe les dates associées dans une série d’événements. 6 minutes - ### [What should you compare when choosing a ticketing platform?](https://www.ticketfairy.com/fr/guides/compare-ticketing-platforms) Compare what buyers pay, when you receive your ticket money and whether you can see and export your buyers while tickets are on sale. 6 minutes - ### [How do you answer a ticket sales question no report covers?](https://www.ticketfairy.com/fr/guides/answer-custom-ticket-sales-questions) Start with the event report that matches your question, filter the Orders table when you need a narrower view, then export those rows for further analysis. 6 minutes - ### [What is social ticketing, and how do referral rewards work?](https://www.ticketfairy.com/fr/guides/social-ticketing-and-referral-rewards) Give eligible buyers a personal referral link, reward them when friends buy tickets and see how many sales and how much revenue each buyer brings in. 5 minutes - ### [What marketing tools should a ticketing platform give you?](https://www.ticketfairy.com/fr/guides/ticketing-platform-marketing-tools) Look for buyer segments and messaging, campaign tracking, ad-network connections and a way to contact people who abandoned checkout. 6 minutes - ### [How do you manage accreditation and backstage passes for your event?](https://www.ticketfairy.com/fr/guides/manage-event-accreditation) Give staff, crew, press, artists and guests a named pass that lets each of them in as many times as you allow, then scan it with the same door app as your tickets. 4 minutes - ### [How do you manage tickets for a multi-day event?](https://www.ticketfairy.com/fr/guides/manage-tickets-for-a-multi-day-event) Run the days as one event with a ticket category for each day, so a buyer compares the full run, the single days and the upgrades on one page and pays once. 3 minutes - ### [Can ticket buyers join your email list automatically?](https://www.ticketfairy.com/fr/guides/add-ticket-buyers-to-your-email-list) Yes. Connect your email platform once, and every buyer who opts in joins the audience you choose after checkout, while a buyer who later opts out comes off it. 3 minutes - ### [How can fan club members get presale access?](https://www.ticketfairy.com/fr/guides/give-fan-club-members-presale-access) Take registrations before the on-sale, then give registered fans a presale window before tickets open to everybody. 3 minutes - ### [What can you find out about the people who buy your tickets?](https://www.ticketfairy.com/fr/guides/what-you-can-learn-about-your-ticket-buyers) See who bought, where they live, the device they checked out on, the promoter or post that brought them and whether they have bought from you before, and which report answers each question. 7 minutes - ### [Comment gérer une liste d’invités pour votre événement sans tableur ?](https://www.ticketfairy.com/fr/guides/run-a-guest-list-without-a-spreadsheet) Émettez pour chaque nom de la liste d’invités un billet avec code-barres, donnez à chaque promoter sa propre allocation et voyez qui est venu, y compris les habitués. 6 minutes - ### [Can you hold and spend your ticket money without a separate bank?](https://www.ticketfairy.com/fr/guides/hold-and-spend-your-ticket-money-in-one-place) Yes. When your events take payment through TF Pay, the money stays in your Vault balance, in each currency you sell in, ready to spend on a card, pay suppliers or invoice a client. 6 minutes - ### [Gérer le marketing et la production d’un festival depuis un seul tableau de bord](https://www.ticketfairy.com/fr/guides/run-a-festival-from-one-dashboard) Billets, planning, artistes, déplacements, équipe, budget et messages aux acheteurs sont réunis sur le même événement, sans outil supplémentaire. 7 minutes - ### [How do you sell more tickets without spending more on ads?](https://www.ticketfairy.com/fr/guides/sell-more-tickets-without-more-ad-spend) Reward the buyers who bring friends, give each promoter their own link so you can see what they sold, and go back to the people who reached checkout and stopped. You pay a reward on a sale rather than on a click. 7 minutes - ### [How do you keep touts and bots off your tickets?](https://www.ticketfairy.com/fr/guides/keep-touts-off-your-tickets) Cap how many tickets one buyer can take, ask buyers to prove who they are before the ticket is issued, put returned tickets back on sale at the price you set, and offer a waiting list to the fans who missed out. 7 minutes ### Des conseils pour vendre plus de billets Des conseils pratiques d'organisateurs d'événements en activité, et chaque nouveau guide dès sa publication. Nous respectons votre vie privée. Désabonnement à tout moment. ## Prêt à créer votre événement ? [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) The Ticket Fairy, Inc. est une entreprise de technologie financière et une plateforme technologique. The Ticket Fairy, Inc. n’est ni une banque, ni un établissement financier, ni un prestataire de services financiers réglementé. Les services bancaires Vault sont fournis par l’intermédiaire de partenaires bancaires réglementés. Ticket Fairy n'est pas un prêteur direct et ne prend pas de décisions de crédit. Ticket Fairy agit uniquement en tant que fournisseur de technologie, connectant les entreprises d'événements avec des partenaires de prêt tiers. Toutes les décisions de financement, termes et conditions sont déterminés par les partenaires de prêt respectifs.