# Add your ticket concierge to your website | Guides Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. [Donnez aux acheteurs un concierge IA](https://www.ticketfairy.com/fr/guides/give-buyers-an-ai-concierge)
4. Add your ticket concierge to your website

Fai, votre copilote

# Add your ticket concierge to your website

Festival, club and venue teams get the most from a concierge on the pages buyers already read before they buy. The Install tab gives you one line of code for your site, lets you say which sites may show the chat, and sends the questions it can't answer to the right people on your team.

Add your concierge to the website where buyers find your event, so it answers ticket questions and sells tickets in a chat on your own pages, and choose who takes the questions it passes on.

This is the Install tab within giving ticket buyers an AI concierge. You can return to the concierge guide once the chat shows on your site. [Donnez aux acheteurs un concierge IA](https://www.ticketfairy.com/fr/guides/give-buyers-an-ai-concierge)

Pour:  Getting your concierge onto the website your ticket buyers use

Durée:  7 minutes

- [Open the Install tab](#step-1)
- [Enter your website address](#step-2)
- [Add your other sites](#step-3)
- [Choose who takes the questions it can't answer](#step-4)
- [Turn on table booking enquiries](#step-5)
- [Save the widget](#step-6)
- [Copy the embed snippet](#step-7)
- [Paste the snippet into your site](#step-8)
- [Check the chat on your site](#step-9)

## Avant de commencer

- You need an owner or an admin login on the brand to open the concierge builder.
- The concierge is on your brand's plan. If you can't find **Concierge** under **Intelligence**, ask your Ticket Fairy account manager to turn it on.
- You have created a concierge widget and saved it at least once, because the code for your site appears after the first save.
- You can change the code on your website, or you know who looks after it for you.

1. ## Open the Install tab

   Open your brand, select **Concierge** under **Intelligence**, select **Edit** on your widget, then select the **Install** tab.
          ![The Install tab of a festival's concierge widget, with the allowed website, the embed snippet and where unanswered questions go](https://www.ticketfairy.com/embeds/posters/marketing-concierge--install.png)    A concierge widget, Install tab.
2. ## Enter your website address

   Enter the address buyers open in **Your website URL**, such as https://www.yourfestival.com.

   **Remarque:** The chat loads only on the sites you list. An address with www and the same address without it count as two sites, so add both if your site opens on both.
3. ## Add your other sites

   Optional: Select **+ Add another site** and enter each other site that should show the chat, such as a separate site for one event.
4. ## Choose who takes the questions it can't answer

   Choose where a buyer's question goes when the concierge passes it to a person, in **Send escalations to**.

   - **Send to brand inbox**: We email the owners, admins and customer support members of your brand team with what the buyer asked and any contact details they gave. This is the default.
   - **Send to TF support**: Ticket Fairy's support team takes the question instead of your team.
   - **TF first, then brand**: Ticket Fairy's support team sees the question first and can pass it on to your team.
5. ## Turn on table booking enquiries

   Optional: Turn on **Accept table booking enquiries** to let buyers leave a table enquiry for an event that has no tables to book.

   **Remarque:** The concierge asks for the party size, a date and a way to reach the buyer, and the enquiry goes where you sent questions in the step before.
6. ## Save the widget

   Select **Save changes** at the top of the page.
7. ## Copy the embed snippet

   Select the copy icon at the top right of **Embed snippet**. The icon's label changes to "Snippet copied" once the code is on your clipboard.

   **Conseil:** **Copy snippet** on the list of widgets copies the same code without opening the widget.
8. ## Paste the snippet into your site

   Paste the snippet right before the closing body tag of every page where buyers should see the chat, or send it to the person who looks after your site.

   **Remarque:** A site builder usually has one place for code that runs on every page, which puts the chat on all of them at once.
9. ## Check the chat on your site

   Open your site in a new browser window and select the chat bubble at the bottom of the page. The concierge greets you with your welcome message.

   **Remarque:** The bubble sits bottom right and reads Chat with us unless you changed it on the **Appearance** tab.

## Essayez ces étapes sur votre propre événement

Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.

    Votre adresse e-mail    [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Ou faites-le faire pour vous

Fai can open your concierge widgets so you can copy the snippet. Choose the sites the chat loads on and where hand-offs go in the dashboard, then add the snippet to your own site.

### Dans votre tableau de bord, avec Fai

Open the concierge widgets for \<BRAND NAME\> so I can copy the snippet for our website

## Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

   [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Change the snippet after a key leak

1. ### Select Rotate widget key

   On the **Install** tab, select **Rotate widget key** under **Advanced**.

   **Remarque:** A new key is for a snippet you think another site has copied. The old snippet stops working at once.
2. ### Confirm the new key

   Select **Yes, rotate the key**.

   **Avertissement:** The chat stops working on every site that still has the old snippet, until you replace it.
           ![The Rotate widget key confirmation, warning that the old concierge snippet stops working straight away](https://www.ticketfairy.com/embeds/posters/marketing-concierge--rotate-widget-key.png)    Rotate widget key, confirmation.
3. ### Replace the snippet on your sites

   Copy the new **Embed snippet** and paste it over the old one on every page that shows the chat.

Fai can open your concierge widgets for you. Rotating the key and replacing the snippet are done in the dashboard and on your own site.

### Dans votre tableau de bord, avec Fai

Open the concierge widgets for \<BRAND NAME\>

## Questions que vous pourriez avoir

Can buyers buy tickets without leaving the chat?:  Yes. When a buyer picks a ticket and says they want it, the concierge puts it in their basket and opens checkout on your page, where they pay as they would on your event page.

Which currency does the concierge quote prices in?:  The same currency your event page shows that buyer. If your event sells in more than one currency, a buyer can ask for prices in any of them, and the checkout the chat opens keeps that currency.

Why doesn't the chat show on my site?:  Check that the address in **Your website URL** matches the one in your browser, www included, that the snippet is on that page, and that the switch beside the widget's name reads **Enabled**. A disabled widget answers no site at all.

Can I try the concierge on a test site first?:  Yes. Add the test site's exact address with **+ Add another site**, and remove it when you go live.

Can I put the same concierge on more than one website?:  Yes. List each site under **Allowed sites** and paste the same snippet on each one. Give an event with its own website its own widget when its answers differ.

What does a buyer see when the concierge hands them to a person?:  The chat tells them their request is logged. The concierge never promises a reply time, so answer the email quickly and reach the buyer on the contact details they gave.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/features)
- [Donnez aux acheteurs un concierge IA](https://www.ticketfairy.com/fr/guides/give-buyers-an-ai-concierge)
- [Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/fr/guides/teach-your-concierge-from-your-event-faq-pages)
- [Vendre des billets directement depuis votre propre site web](https://www.ticketfairy.com/fr/guides/sell-tickets-on-your-own-website)
- [Répondez aux questions de vos acheteurs sur la page de l’événement](https://www.ticketfairy.com/fr/guides/add-faqs-to-your-event-page)
- [Ask Fai about your event](https://www.ticketfairy.com/fr/guides/ask-fai-about-your-event)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre copilote, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication.

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