# Tell ticket holders where your event is | Guides Ticket Fairy

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3. Tell ticket holders where your event is

E-mail, SMS et marketing

# Tell ticket holders where your event is

A late venue reveal or a change of entrance can turn a good event day into a stressful one. Ticket Fairy keeps the location information with the event and emails a clear update to the people attending once you approve it.

Save the location details, choose when future buyers can see the venue, and email a confirmed venue update to ticket holders and RSVPs.

Pour:  Announcing an event location or venue change to the people attending

Durée:  4 minutes

- [Open Venue Details](#step-1)
- [Choose whether future buyers see the venue](#step-2)
- [Enter the location information](#step-3)
- [Save the venue changes](#step-4)
- [Open the announcement](#step-5)
- [Approve the announcement](#step-6)
- [Check that the email went out](#step-7)

## Avant de commencer

- You're an owner or admin of the event.
- Your event has a saved venue.

1. ## Open Venue Details

   Open your event, select **Details**, then scroll to **Venue Details**.
           ![Ticket Fairy Venue Details controls with Hide this venue from customers, the location disclosure date and the Announce Location button](https://www.ticketfairy.com/embeds/posters/marketing-announce-location--venue-action.png)    Event, Details, Venue Details.
2. ## Choose whether future buyers see the venue

   Turn **Hide this venue from customers** off when future buyers should see the venue on the event page.

   **Remarque:** To keep the venue secret until a set time, leave it on and enter **Location Disclosure Date (optional)**. At that time the venue appears on the event page and Ticket Fairy emails the location to ticket holders, so you do not need to announce it yourself.
3. ## Enter the location information

   Enter the directions or entrance details ticket holders need under **Additional Location Information**.

   **Remarque:** The location email carries this text with the venue name and address.
4. ## Save the venue changes

   Select **Save** at the foot of the page.

   **Remarque:** **Announce Location** stays unavailable until you save. If the page asks "Do you want to send venue update information to all ticket holders and RSVPs?", select **No** when you will announce the location in the next steps, because **Yes** sends the same update now.
5. ## Open the announcement

   Select **Announce Location**, then check the text under **Location Information**.

   **Remarque:** The text you saved appears here, and a change here replaces the saved location information. Ticket holders receive the email with the subject Location Updated: and your event name, or Location Disclosed: while the venue is still hidden.
           ![Ticket Fairy Announce Location confirmation with the subject and location information](https://www.ticketfairy.com/embeds/posters/marketing-announce-location--confirm-announcement.png)    Event, Details, Venue Details, Announce Location.
6. ## Approve the announcement

   Select **Yes** to send the email.

   **Remarque:** The confirmation mentions unhiding the location for future buyers. **Hide this venue from customers** and the disclosure date decide that, so set them before you approve.
   **Avertissement:** The email cannot be recalled once you select Yes.
7. ## Check that the email went out

   Look for "Successfully sent!" after the confirmation closes.

   **Remarque:** Ticket Fairy emails each ticket-holder address once, then each RSVP address that is not already on that list. If you see "We couldn't send the emails. Please try again.", select **Announce Location** again.

## Essayez ces étapes sur votre propre événement

Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.

    Votre adresse e-mail    [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Ou faites-le faire pour vous

Fai can save the location information and email it to your ticket holders and RSVPs. She shows you the event and the location text and asks for your approval before sending, and the email cannot be recalled after you approve it. Set whether the venue is hidden on the Details page first, because the announcement leaves that setting as it is.

### Dans votre tableau de bord, avec Fai

Announce the venue location for \<EVENT NAME\> with this location information: \<LOCATION INFORMATION\>. Show me the event and the text, and ask for my approval before sending

## Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

   [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Questions que vous pourriez avoir

Can I change the subject of the location email?:  The email's subject is Location Updated: and your event name, or Location Disclosed: while the venue is still hidden. Leave the **Subject** field in the dialog as it is filled in, because the dialog does not send while it is empty.

Will announcing the location make it visible to future buyers?:  No. The event page shows the venue when **Hide this venue from customers** is off, or once the **Location Disclosure Date (optional)** has passed. Announcing sends the email and saves the location information, and leaves both settings as they are.

Do I need to announce the location if I set a disclosure date?:  No. When the disclosure date passes, Ticket Fairy shows the venue on the event page and emails the location to ticket holders within about five minutes. Use **Announce Location** for an update you want to send straight away.

Why can't I select Announce Location?:  It stays unavailable while Venue Details has unsaved changes, and hovering over the button shows "Save changes to announce new location". Select **Save**, then select **Announce Location** again.

Who receives the venue update?:  Ticket Fairy sends it to each unique ticket-holder email address for the event, then to RSVP addresses that are not already in that list.

Can I stop the email after I select Yes?:  No. The email cannot be recalled. Check the location text, the venue visibility and the recipients before you approve it.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/features)
- [Envoyer un e-mail aux personnes qui ont acheté des billets pour votre événement](https://www.ticketfairy.com/fr/guides/email-your-buyers)
- [Create an event](https://www.ticketfairy.com/fr/guides/create-an-event)
- [Reporter ou reprogrammer un événement](https://www.ticketfairy.com/fr/guides/postpone-or-reschedule-an-event)
- [Create extra landing pages for your event](https://www.ticketfairy.com/fr/guides/create-extra-landing-pages-for-your-event)
- [Ajoutez vos propres mots au courriel de confirmation du billet](https://www.ticketfairy.com/fr/guides/add-your-own-words-to-the-confirmation-email)
- [Enregistrez les e-mails envoyés aux acheteurs, invités et candidats](https://www.ticketfairy.com/fr/guides/save-the-emails-you-send)
- [Give your promoters artwork to post about your event](https://www.ticketfairy.com/fr/guides/give-your-promoters-artwork-to-post)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre copilote, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication.

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