---
title: "How do you answer a ticket sales question no report covers? | Guides Ticket Fairy"
description: "Start with the event report that matches your question, filter the Orders table when you need a narrower view, then export those rows for further analysis."
canonical: "https://www.ticketfairy.com/fr/guides/answer-custom-ticket-sales-questions"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. How do you answer a ticket sales question no report covers?

Résolvez vos problèmes de billetterie

# How do you answer a ticket sales question no report covers?

Promoters and finance teams often have a ticket sales question that no standard report answers on its own. You can still reach the figure from the orders and tickets behind it, by starting with the closest report, filtering the orders down to the rows you mean and exporting those rows.

Fai, votre coéquipière IA, peut vérifier les ventes, mettre à jour votre événement ou modifier un billet à votre demande.

Durée:  6 minutes

Start with the dashboard report closest to your question. Event statistics cover sales over time, traffic, buyer demographics, referrals and check-ins. If you need the transactions behind a total, filter **Orders** and export those rows.

For every ticket on an event, see the guide to downloading your ticket buyers. Choose tickets only or tickets and add-ons, keep working while your file is prepared, then download it from the Orders export dialog. With a marketing role, you download the same files from Marketing Assets. Fai can prepare the same file once you approve it.

For questions that need a different view, work from the orders table: filter it to the orders you need and export those rows to CSV, or export every ticket rather than every order when you need ticket-level detail. Remove duplicate people before using that file to count attendees. You can open the export in a spreadsheet, a BI tool or a finance system.

You can also ask in words. Fai in the dashboard, your own assistant over MCP and the command line can all get your dashboard figures. Ask "which age band bought the most, and how does that compare with last time" instead of building a spreadsheet.

## Comment Ticket Fairy vous aide

- ### [The statistics your event already has](https://www.ticketfairy.com/fr/guides/read-your-audience-demographics)

  You get Performance, Orders, Traffic, Demographics, Psychographics, Geographics, Influencers, Check-In and Devices. Each answers a different question about your event.
- ### The orders table, filtered

  Filter **Orders** by ticket type, status, add-on, discount code or search. The table and export then contain the matching orders.
- ### Export to CSV, orders or tickets

  **Export to CSV** takes the orders as you have filtered them. **Export ticket buyers** prepares the event's ticket file, with your choice of tickets only or tickets and add-ons and CSV layout. **Export Filtered Tickets** takes the tickets that match the table filters. Use ticket exports for ticket-level analysis, and remove duplicate people before counting attendees.
- ### [Ask for the same figures in plain language](https://www.ticketfairy.com/fr/guides/see-how-visitors-find-your-event-page)

  Fai gets these figures inside the dashboard, your own AI assistant gets the same figures over our MCP server, and the command line prints them as JSON for a script that runs every morning.

## Le configurer

- [Check whether a report already answers it](#step-1)
- [Filter the orders table to the orders you need](#step-2)
- [Export the rows you need](#step-3)
- [Schedule a recurring report](#step-4)

## Avant de commencer

- You need an owner, admin, **Stats** or Customer Support role on the event to open **Orders**. To export its tickets or add-ons, you need an owner or admin role. With a marketing role, you don't see **Orders**, but you can download the same files from **Download your ticket buyers** on the event's **Marketing Assets** page. With the **Limited Stats** role, you can use the event reports but not the orders table, and with the Limited Support role, you see orders only after a search.
- Your event has at least one completed ticket sale that has not been canceled or refunded. Unpaid and abandoned checkouts do not fill the sales or buyer reports.

1. ## Check whether a report already answers it

   Open **Statistics** on your event and start with **Performance** for ticket sales and sales over time. Separate reports cover traffic sources, buyer ages and locations, referrals and check-ins.

   ![The event Performance overview, with tickets sold, revenue and the sales curve across the run](https://www.ticketfairy.com/embeds/posters/marketing-analytics--analytics-overview.png)    
   *Statistics, Performance.*
2. ## Filter the orders table to the orders you need

   Open **Orders** and narrow it to one ticket type, one add-on, one order status, one discount code, or a search. The rows left in the table are the orders your question is about, one row per order rather than one per person.

   **Remarque:** Use the event's sales-over-time report when the question is about a particular date range, and use **Orders** when you need the transactions behind the total.

   ![The Orders table with search, status filters, export controls and order rows](https://www.ticketfairy.com/embeds/posters/marketing-orders--filters-and-export.png)    
   *Event, Orders.*
3. ## Export the rows you need

   Choose an order export for one row per transaction, or a ticket export for one row per ticket.

   - **Export to CSV**: One row per filtered order.
   - **Export Filtered Tickets**: One row per ticket.
   **Conseil:** One order can include several tickets, so export orders to count transactions and export tickets for ticket-level analysis. For a ticket export, remove duplicate people before using it to count attendees.
4. ## Schedule a recurring report

   If the same question comes back every week, ask it from the command line with JSON output and let a script run it. You get the same figures the dashboard shows, so you never have to reconcile two answers.

## Ou faites-le faire pour vous

Ask Fai or your own assistant for event statistics, or use the command line to return them as JSON for a scheduled report.

### Dans votre tableau de bord, avec Fai

```
Compare this event with the last one I ran and tell me what sold, where the buyers came from, and which age band bought the most
```

### Depuis votre propre assistant, via MCP

Connectez votre assistant à [notre serveur MCP](https://www.ticketfairy.com/mcp-server) et demandez-lui :

Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements.

```
Find my event and compare its sales, traffic, age groups and top referring sites over the same dates
```

## Depuis votre terminal

Installez la CLI depuis [notre page CLI](https://www.ticketfairy.com/cli), connectez-vous avec `ticketfairy auth login`, puis choisissez la marque sur laquelle vous travaillez avec `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` et `ticketfairy event list` affichent les identifiants utilisés par les autres commandes.

Sign in with the same account you use in the dashboard. The commands below return a sales summary without downloading individual orders, so they work well in scheduled reports.

### What has sold, as the summary at the top of Performance

```
ticketfairy event stats <EVENT_ID> --metric sales
```

### The same numbers per ticket type

```
ticketfairy event stats <EVENT_ID> --metric performance --output json
```

## Questions que vous pourriez avoir

**How do I answer a question that spans several reports?**

 Start with the relevant report, filter **Orders** to inspect the transactions behind it, and export the result when you want to combine it with other data. You can also ask Fai, your own assistant over MCP, or the command line to get the same figures.

**What is the difference between an orders export and a tickets export?**

 An order export has one row per transaction; a ticket export has one row per ticket. One order can include four tickets for three attendees, and one attendee can hold more than one ticket. Remove duplicate people before using either export to count attendees.

**Can I get ticket sales into our BI tool?**

 Yes. Export the matching rows as CSV for a one-off, and for something that runs on a schedule use the command line with JSON output, which returns the same figures shown in the dashboard.

**Who can see these reports?**

 You can open the reports with an owner, admin, **Stats** or **Limited Stats** role, so a team member can view the reports without being able to change the event. You need an owner, admin, **Stats** or Customer Support role to open the orders table, and an owner or admin role to export its tickets or add-ons. With a marketing role, you download the same files with **Tickets** or **Tickets and add-ons** under **Download your ticket buyers** on the event's **Marketing Assets** page.

**Do the reports include refunded orders?**

 You choose. Filter the orders table to include or exclude refunded and canceled orders, and decide which of the two your question means before you export.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utilizer Ticket Fairy](https://www.ticketfairy.com/features/sales-reports)
- [Download your ticket buyers](https://www.ticketfairy.com/fr/guides/download-your-ticket-buyers)
- [Comprendre qui achète des billets pour ton événement](https://www.ticketfairy.com/fr/guides/read-your-audience-demographics)
- [See how visitors find your event page](https://www.ticketfairy.com/fr/guides/see-how-visitors-find-your-event-page)
- [Understand who buys tickets across your events](https://www.ticketfairy.com/fr/guides/understand-who-buys-tickets-across-your-events)
- [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/fr/guides/keep-a-high-demand-on-sale-running-smoothly)
- [Comment gérer plusieurs événements sans refaire le même travail ?](https://www.ticketfairy.com/fr/guides/run-many-events-on-one-platform)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Commencez gratuitement avec des événements illimités et sans frais mensuels, puis choisissez une formule payante quand vous avez besoin de plus.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre coéquipière IA, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utilizer Ticket Fairy](https://www.ticketfairy.com/features/sales-reports)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs d'événements en activité, et chaque nouveau guide dès sa publication.

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