---
title: "Approve orders before buyers receive tickets | Guides Ticket Fairy"
description: "Review every order, or only orders containing selected ticket types. Choose when to take payment, then approve or decline each request before its payment hold expires."
canonical: "https://www.ticketfairy.com/fr/guides/approve-orders-before-buyers-receive-tickets"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. Approve orders before buyers receive tickets

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# Approve orders before buyers receive tickets

For a membership tier, an industry night or a limited guest allocation, you decide who gets in. With order approval, you make that decision after checkout, for the whole event or only the ticket types you pick: buyers don't get their tickets until you accept the order, and where the payment method allows it, you don't take payment until then either.

Durée:  12 minutes

- [Require approval for every order](#step-1)
- [When to review every order](#step-2)
- [Require approval for one ticket type](#step-3)
- [Turn on Hold payment until approved](#step-4)
- [Place a test order](#step-5)
- [Open Needs Approval](#step-6)
- [Approve the order](#step-7)

## Avant de commencer

- You can edit ticket settings and review orders for the event.
- You have decided whether every order needs approval or only orders containing particular ticket types.
- You know whether you want to take payment at checkout or after approval, where the payment method supports a hold.

1. ## Require approval for every order

   Open **Tickets**, select **Settings**, and turn on **Require order approval** under **Ticket Settings**.

   **Remarque:** Every new order then waits for your decision, and every ticket type requires approval. Save the settings before you start taking requests.

   ![Ticket Settings with Require order approval and Hold payment until approved enabled for the event](https://www.ticketfairy.com/embeds/posters/marketing-tickets--event-order-approval.png)    
   *Tickets, Settings, Ticket Settings.*

## When to review every order

Use event-wide approval when every order needs your decision, and ticket-type approval when only a membership tier, guest request or other selected ticket needs review. An event-wide setting applies to every ticket type; a ticket-type setting applies to the whole order whenever that order contains at least one ticket from the selected type.

2. ## Require approval for one ticket type

   Leave event-wide approval off, open the ticket type, and turn on **Require order approval for this ticket type** in its options.

   **Remarque:** Save the ticket and repeat for the other types that need review. When the event setting is on, every ticket type needs approval, so turn it off first if buyers should be able to buy some ticket types without review.

   ![Ticket options with Require order approval for this ticket type and Hold payment until approved enabled](https://www.ticketfairy.com/embeds/posters/marketing-tickets--ticket-type-order-approval.png)    
   *Tickets, Edit Ticket Type, Options.*
3. ## Turn on Hold payment until approved

   Turn on **Hold payment until approved** for event-wide approval, or **Hold payment until approved** in the ticket type for ticket-type approval. With a supported payment method, Ticket Fairy then reserves the order amount at checkout and collects it only after you approve.

   **Remarque:** Leave the switch off to take payment at checkout. If a payment method can't hold the amount, the buyer pays at checkout, so if you decline that order, the buyer gets a refund, and you may not get the processing fees back.
4. ## Place a test order

   Open the event in a private browser window and place an order containing the ticket type you set up. Checkout should tell you the order is waiting for approval, and you shouldn't get usable tickets yet.

   **Remarque:** For ticket-type approval, repeat with an ordinary ticket on its own. That order should complete normally when event-wide approval is off.
5. ## Open Needs Approval

   Open **Orders**, choose **Needs Approval**, and review the buyer, tickets, total and **Hold expires** time.

   ![Confirmation before approving a pending order](https://www.ticketfairy.com/embeds/posters/marketing-orders--approve-pending.png)    
   *Orders, Needs Approval, Approve.*
6. ## Approve the order

   Select **...** on the order, then **Approve**, then check the order number and confirm **Approve**. Ticket Fairy collects a current held payment and issues the tickets; if the buyer already paid at checkout, approving doesn't charge them again.

   **Remarque:** If the order appears as a shorter row, open it and select **Approve** on that order; on a phone, select **...** first, then **Approve**. Decide before the payment hold expires, because Ticket Fairy can't collect an expired hold: it declines the order and releases the reserved amount, and the buyer needs a new purchase link.

## Ou faites-le faire pour vous

Fai, votre coéquipière IA, peut vérifier les ventes, mettre à jour votre événement ou modifier un billet à votre demande.

Fai can turn order approval on for the event or selected ticket types, show you a pending order, and approve or decline it. She asks you to approve settings changes and asks again before the order decision. You can also complete the whole workflow in the dashboard. Your own AI assistant over the MCP server can show you a specified pending order and approve it only after you confirm.

### Dans votre tableau de bord, avec Fai

```
Find my event by name. Require approval for <EVERY ORDER OR TICKET TYPE NAMES> and <HOLD SUPPORTED PAYMENTS OR COLLECT AT CHECKOUT>. Show me the setting and ask me to approve it. Then open pending order <ORDER NUMBER>, show me the buyer, ticket types, total and payment state, and ask whether I want to approve or decline it. Do not make the order decision until I choose and approve it
```

### Depuis votre propre assistant, via MCP

Connectez votre assistant à [notre serveur MCP](https://www.ticketfairy.com/mcp-server) et demandez-lui :

La configuration MCP copiée contient `--read-only`. Retirez `--read-only` uniquement lorsque vous voulez que votre assistant effectue des changements. Les changements courants s’exécutent à votre demande ; les actions destructives sollicitent votre accord dans un client compatible. Si votre client ne peut pas vous le demander, effectuez le changement dans le tableau de bord.

```
Find my event by name, open pending order <ORDER NUMBER>, show me the buyer, tickets, total and payment state, and ask me to approve the order. Do not approve it until I confirm
```

## Decline a pending order

Open **Orders**, choose **Needs Approval**, select **...** on the order, then **Decline**, check the order number and confirm **Decline**. If the order appears as a shorter row, open it and select **Decline**; on a phone, open the order's **...** menu, then select **Decline**.

**Remarque:** Ticket Fairy releases any reserved amount or refunds a payment taken at checkout. The buyer gets the rejection notification.

![Confirmation before declining a pending order](https://www.ticketfairy.com/embeds/posters/marketing-orders--decline-pending.png)

*Orders, Needs Approval, Decline.*

Fai can decline the pending order after showing you the buyer, tickets, total and payment-hold deadline. MCP can open the order but cannot decline it, and the CLI does not expose this decision.

### Dans votre tableau de bord, avec Fai

```
Open pending order <ORDER NUMBER> for <EVENT NAME>. Show me the buyer, tickets, total, payment status and hold deadline, then ask before declining it
```

### Depuis votre propre assistant, via MCP

La configuration MCP copiée contient `--read-only`. Retirez `--read-only` uniquement lorsque vous voulez que votre assistant effectue des changements. Les changements courants s’exécutent à votre demande ; les actions destructives sollicitent votre accord dans un client compatible. Si votre client ne peut pas vous le demander, effectuez le changement dans le tableau de bord.

```
Find <EVENT NAME> and open pending order <ORDER NUMBER>. Show me the buyer, tickets, total, payment status and hold deadline so I can decide in the dashboard
```

## Questions que vous pourriez avoir

**Can I require approval for only one ticket type?**

 Yes. Leave event-wide approval off and turn on **Require order approval for this ticket type** on each type that needs it.

**What happens when one order contains an approval ticket and an ordinary ticket?**

 The whole order waits for your decision. Approving issues every ticket in the order; declining closes the whole order.

**Is the buyer charged before I approve?**

 With the event-wide **Hold payment until approved** switch, or the ticket type's **Hold payment until approved** switch, on, Ticket Fairy reserves the amount on a supported payment method and collects it after you approve. With other payment methods, the buyer pays at checkout and gets a refund if you decline the order. With the switch off, the buyer pays at checkout.

**Where do ticket-type approval orders appear?**

 Open **Needs Approval** and find the order. On a desktop, select **...** on the order, then select **Approve** or **Decline**. If the order appears as a shorter row, open it and use **Approve** or **Decline**. On a phone, select **...** first, then use **Approve** or **Decline**.

**What happens when a payment hold expires?**

 Ticket Fairy can no longer collect the payment, so it releases the reserved amount and declines the pending order. Check the **Hold expires** time and decide before then.

**Can I approve only part of an order?**

 No. Approval applies to the order as a whole. Ask the buyer to place separate orders when different ticket requests need different decisions.

**Does order approval make the event invitation-only?**

 No. Buyers can still place a request, and you decide afterwards. Use a password, personal invitation or hidden-ticket access code when access must be controlled before checkout.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utilizer Ticket Fairy](https://www.ticketfairy.com/features/checkout)
- [Make your event invitation-only](https://www.ticketfairy.com/fr/guides/make-an-event-invitation-only)
- [Sell tickets by personal invitation](https://www.ticketfairy.com/fr/guides/sell-tickets-by-personal-invitation)
- [Password-protect your event](https://www.ticketfairy.com/fr/guides/password-protect-your-event)
- [Refund an order on your event](https://www.ticketfairy.com/fr/guides/refund-an-order)
- [Find and manage the orders for your event](https://www.ticketfairy.com/fr/guides/find-and-manage-your-event-orders)
- [Run ticketing for a university or campus event](https://www.ticketfairy.com/fr/guides/run-a-university-or-campus-event)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Commencez gratuitement avec des événements illimités et sans frais mensuels, puis choisissez une formule payante quand vous avez besoin de plus.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre coéquipière IA, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utilizer Ticket Fairy](https://www.ticketfairy.com/features/checkout)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs d'événements en activité, et chaque nouveau guide dès sa publication.

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