---
title: "Book hotels and flights for your event team | Guides Ticket Fairy"
description: "Search near your event venue, choose a hotel room or flight fare, enter who is traveling and hold the price. Then review the total, pay and share the trip. Your team can see every booking and its history afterwards."
canonical: "https://www.ticketfairy.com/fr/guides/book-hotels-and-flights-for-your-event-team"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. Book hotels and flights for your event team

Hôtels et déplacements

# Book hotels and flights for your event team

If you book travel for your crew, staff or artists, you can find a hotel or a flight on your event's Travel page, hold the price and pay, all in one place. The held total, the booking confirmation and the booking history give your team a record of each trip.

Durée:  8 minutes

- [Open Travel](#step-1)
- [Choose where to stay](#step-2)
- [Choose the dates of the stay](#step-3)
- [Choose the guests and rooms](#step-4)
- [Search for a hotel](#step-5)
- [Choose the flight route](#step-6)
- [Choose the flight dates](#step-7)
- [Search for a flight](#step-8)
- [Compare the hotels](#step-9)
- [Open the hotel details](#step-10)
- [Choose a room](#step-11)
- [Compare the flights](#step-12)
- [Check each connection](#step-13)
- [Choose a flight and fare](#step-14)
- [Enter who the trip is for](#step-15)
- [Add notes for your team](#step-16)
- [Enter the travelers](#step-17)
- [Enter the booking contact](#step-18)
- [Hold the price](#step-19)
- [Review the held total](#step-20)
- [Add seats and bags to a flight](#step-21)
- [Accept the total](#step-22)
- [Pay for the booking](#step-23)
- [Check the payment](#step-24)
- [Pay again if the payment failed](#step-25)
- [Find the booking reference](#step-26)
- [Share the confirmed trip](#step-27)

## Avant de commencer

- You're an owner, an admin or a producer on the event, or you have support administrator access. Other support staff with permission can see bookings and history.
- You have each traveler's name and travel dates, and the booking contact's email address and phone number with country code. For flights, you also have each traveler's date of birth.

1. ## Open Travel

   Open your event and select **Travel**, then **Hotels** or **Flights**. The steps at the top show where you are, from **Search** to **Done**.

   ![Find a hotel for your event team](https://www.ticketfairy.com/embeds/posters/organisation-travel--booking.png)    
   *Search near your event venue for your event team.*
2. ## Choose where to stay

   **Where to stay** starts near your event venue and shows Near with the venue name. To stay somewhere else, enter a city, hotel or address.
3. ## Choose the dates of the stay

   Select **Arrive the day before** or **Event dates only**, or choose your own dates in **Check-in and check-out**.
4. ## Choose the guests and rooms

   In **Guests and rooms**, set the adults and children for each room and each child's age.
5. ## Search for a hotel

   Select **Search**.

   **Remarque:** **Currency, nationality and search distance** lets you change the search currency, the travelers' nationality and how far from the venue to search.
6. ## Choose the flight route

   Choose **Return** or **One way**, then enter the **Departure airport** and **Arrival airport**.

   ![Event Travel flight search with Return selected, New York JFK to London Heathrow, the dates and 3 travelers in Economy](https://www.ticketfairy.com/embeds/posters/organisation-travel--flight-search.png)    
   *Travel, Flights, Search.*
7. ## Choose the flight dates

   Select **Arrive the day before** or **Arrive on the day**, or choose your own dates in **Departure and return**.
8. ## Search for a flight

   Set **Travelers and cabin**, then select **Search**.

   **Remarque:** **Currency** changes the search currency.
9. ## Compare the hotels

   Compare the hotels by price, guest score and distance from the venue. **Show hotels as** switches between **List** and **Map**.
10. ## Open the hotel details

    Select **See rooms** on the hotel you want. The hotel details show **What guests say**, **In guests' own words**, the facilities and check-in times.

    **Remarque:** Before you choose, read **Security deposit** and **Important information from the hotel** when the hotel gives them.

    ![Hotel details and rooms](https://www.ticketfairy.com/embeds/posters/organisation-travel--hotel-details.png)    
    *Read about the hotel and compare its rooms before you choose.*
11. ## Choose a room

    Compare every room and rate in **Choose your room**, including meals and when free cancellation ends, then select the price button of the room you want.
12. ## Compare the flights

    Compare flights in **Best**, **Cheapest** or **Fastest**. Each flight shows its stops, travel time, bags and whether it arrives before the event starts.
13. ## Check each connection

    Select **Flight details** to see each connection.
14. ## Choose a flight and fare

    When a flight has more than one fare, select its fares button to compare refunds, changes and bags in **Choose a fare**. Then select the price button of the flight or fare you want.

    ![Flight fares](https://www.ticketfairy.com/embeds/posters/organisation-travel--flight-fares.png)    
    *Compare the fares of a flight before you choose.*
15. ## Enter who the trip is for

    In **About this trip**, enter **Who is this trip for?** or select **Staff**, **Crew** or **Artists**.

    ![Travelers step](https://www.ticketfairy.com/embeds/posters/organisation-travel--travellers.png)    
    *Enter who the trip is for, the travelers and the booking contact.*
16. ## Add notes for your team

    Add any notes in **Notes for your team**. Only your team sees these notes.
17. ## Enter the travelers

    For a hotel, enter a lead guest for each room in **Guests**, and for a flight, enter each traveler and their date of birth in **Traveler details**. Each name must match the traveler's identity document exactly.

    **Remarque:** For a hotel, **Bed preference (optional)** appears when the room offers a choice of beds. For a flight, **Travel document and frequent flyer details** holds passport and frequent flyer numbers.
18. ## Enter the booking contact

    In **Booking contact**, enter the contact's name, email address and **Phone number** with its country code. The hotel or airline uses this phone number to reach the contact.

    **Remarque:** Enter a voucher code under **More booking options**.
19. ## Hold the price

    Check **Your trip** beside the form, then select **Hold price and review**.

    **Remarque:** To pick something else first, select **Change room**, **Change flight** or **Back to results**. Your traveler details stay in the form.
20. ## Review the held total

    In **Review and pay**, check the held total, **Price breakdown** and cancellation terms.

    ![Review and pay](https://www.ticketfairy.com/embeds/posters/organisation-travel--review.png)    
    *Check the held total and cancellation terms before you pay.*
21. ## Add seats and bags to a flight

    For a flight, you can choose extras in **Seats and bags** first, then select **Add selected seats and bags**.
22. ## Accept the total

    Select the box that accepts the total and booking terms, then select **Continue to secure payment**.
23. ## Pay for the booking

    Enter the card in the payment form and select **Pay and book**.
24. ## Check the payment

    After you pay, the page checks the payment and updates by itself. To check straight away, select **Check now**.
25. ## Pay again if the payment failed

    If the page says your payment has not gone through, accept the total again and select **Continue to secure payment**.
26. ## Find the booking reference

    **Your trip is booked** shows the **Booking reference** and, for flights, the airline booking reference when available.

    ![Your trip is booked](https://www.ticketfairy.com/embeds/posters/organisation-travel--confirmed.png)    
    *Share the confirmed trip with your traveler.*
27. ## Share the confirmed trip

    Select **Add to calendar** or **Email trip details** to share it. For a hotel, **Get directions** opens a map to the hotel.

## Ou faites-le faire pour vous

Fai, votre coéquipière IA, peut vérifier les ventes, mettre à jour votre événement ou modifier un billet à votre demande.

Fai can search near your venue, compare every room of a hotel or every fare of a flight, enter traveler details and a bed preference, and hold a price. She explains what guests say, the hotel's important information and any security deposit. She shows you the exact booking or change for approval, then opens your booking so you can pay. Card details stay with you.

### Dans votre tableau de bord, avec Fai

```
Find a hotel near <EVENT NAME> for two crew members arriving the day before. Show me the rooms, what guests say, the total and cancellation terms before holding a price.
```

## Find a booking and see what changed

1. ### Find the trip

   Open **Travel**, then **Bookings**, and find the trip in the Hotels or Flights section. **Guest** shows the lead traveler and how many others travel, and **Booked** shows when it was booked.

   ![Event team travel bookings](https://www.ticketfairy.com/embeds/posters/organisation-travel--event-bookings.png)    
   *Find hotel and flight bookings for your team.*
2. ### Find confirmed trips

   In **Show bookings**, choose **Booking confirmed** to show confirmed trips. Choose **All team bookings** to include pending and canceled trips.
3. ### Open the booking

   Select **View booking**. The booking names the teammate who booked it.
4. ### Read its history

   Read the confirmation, travelers and **Booking history**. **Seats and bags history** shows who made each change, the extra they chose and the totals before and after.
5. ### Read earlier changes

   In a booking, select **Load more history** for earlier changes. **Price breakdown** includes the available voucher and fee details.
6. ### Find earlier trips

   Return to **Bookings** and select **Load more bookings** in Hotels or Flights.

Fai reads your team bookings with the lead traveler and who booked each one, and explains who changed a booking and how the total changed.

### Dans votre tableau de bord, avec Fai

```
Show the booking and seats and bags history for <BOOKING> on <EVENT NAME>.
```

## Remove a booking that never held a price

1. ### Find the booking to remove

   Open **Travel**, then **Bookings**, and find a booking that shows **Price not held** or **Expired**, such as a test search.
2. ### Remove the booking

   Select **Remove from list**, read the message, then select **Remove**.

   **Remarque:** Only the person who booked the trip sees **Remove from list**. A booking that holds a price, waits for payment or is confirmed stays on the list.
3. ### Undo the removal

   Select **Undo** in the message that confirms the removal. The booking keeps its history, which shows who removed it and when.
4. ### Put back a booking from its own page

   If you removed the booking from its own page, select **Put back on the list** on that page.

Fai removes a booking that never held a price from the list after you approve it, and can put it back.

### Dans votre tableau de bord, avec Fai

```
Remove the test hotel booking that never held a price from <EVENT NAME>.
```

## Correct the hotel booking contact

1. ### Edit the reservation contact

   Open your confirmed or completed hotel booking and select **Edit hotel booking contact** in **Hotel booking contact**.

   **Remarque:** Teammates who did not book the stay see the current contact without the edit action.

   ![Review the hotel reservation contact](https://www.ticketfairy.com/embeds/posters/organisation-travel--hotel-contact.png)    
   *The person who booked keeps the booking and still gets its updates.*
2. ### Enter the correct contact

   Enter the first name, last name, email address, optional phone number and any **Notes for this change (optional)**.
3. ### Review the exact change

   Select **Review contact change** and compare **Current contact** with **Requested contact**. **Back to editing** lets you correct the request before confirming.
4. ### Confirm the change

   Select **Confirm contact change**.
5. ### Check the outcome

   Select **Check change** to see where the change has got to. While it shows as requested or pending, the contact hasn't changed yet.

   **Remarque:** If you're not sure the change went through, select **Retry the same change**. Don't start a new request until you know how that one ended.

Fai reads the current hotel contact, shows your exact correction for approval and checks the outcome of the same request.

### Dans votre tableau de bord, avec Fai

```
Show the current hotel booking contact for <BOOKING> and help me correct its email address.
```

## Review and cancel a booking

1. ### Read the cancellation estimate

   Open your booking and select **Review cancellation** to read the current terms, charges and any estimated refund.
2. ### Confirm your decision

   If you accept the result, select **Confirm cancellation**. The booking keeps its cancellation confirmation, refund status and history.

Fai reads the current cancellation estimate and asks you to approve that quote before requesting cancellation.

### Dans votre tableau de bord, avec Fai

```
Review cancellation of <BOOKING> on <EVENT NAME>. Show charges and the possible refund before I decide.
```

## Report your event travel costs

1. ### Choose the report

   Open **Travel**, then **Bookings**, and find **Event travel costs**.

   ![Event travel costs report](https://www.ticketfairy.com/embeds/posters/travel-reports--purchases.png)    
   *Review booked costs, held prices and recorded refunds in each currency.*
2. ### Choose dates and bookings

   Choose the dates and Hotels, Flights or Activities to include, or leave the dates empty for all history.
3. ### Prepare your report

   Select **Prepare report**. You see the report's progress while we prepare it.
4. ### Download your report

   When the report is ready, review the recorded costs and select **Download report**.

Fai prepares your event travel cost report after you approve the filters, checks its status and helps you download or cancel it.

### Dans votre tableau de bord, avec Fai

```
Prepare an event travel costs report for <EVENT NAME> from <START DATE> through <END DATE>. Show me the filters before starting.
```

## Questions que vous pourriez avoir

**Where can I find my tickets and travel together?**

 Sign in to the account you used to book, open My Tickets and select Your trips. Open an event to see its ticket orders, room-block stays, hotels, flights and activities. Hotels booked from a venue page appear separately when there is no event. Open a booking for current details or select Manage booking to continue in its booking page. For a team purchase, the original booker also needs current event access. Each section has its own Next page link when needed. If new bookings are turned off, you still see your purchases. For a guest booking, open the latest booking email and select Open your booking. You can view available documents and review cancellation terms before confirming. A new email replaces earlier links, and each link lasts 30 days. To add guest bookings to your account, open Your trips, select Find my guest bookings and enter the code we email you to confirm your current email address. Trips already in your account don't need this step.

**What do travel cost totals include?**

 Your report includes travel your team bought for this event, and bookings by the public are separate. Booked costs, held prices and booking requests appear separately, and a booked cost doesn't mean the payment has settled. Each currency has its own totals, and the report marks any price we don't know. A recorded refund doesn't mean the money has reached your payment method. The report shows when its records were collected.

**How do I recover or reopen a report?**

 If something interrupted the request, select Retry the same request to pick it up with the same filters. Check status carries on with the same report. If we couldn't confirm the cancellation, check the status or retry cancellation. A completed report stays available for 30 days; only you can download it, and you still need event access. For a failed, canceled or expired report, select Prepare another report.

**Who receives the booking confirmation email?**

 The signed-in person who made the booking receives the confirmation email after the booking is confirmed. A different billing contact or traveler does not receive this email. Open the booking link in the email and sign in to that same account to see the latest details, even if new bookings have been turned off. For a team booking, you also need current access to the event. Emails about a cancellation or a confirmed change to the booking go to the same person. A canceled booking does not mean that a refund has reached your bank account; the booking shows known amounts and whether the refund is still being confirmed.

**Can I choose the currency I pay in?**

 Choose a currency before searching. Your browser remembers your choice. If you haven't chosen one, we use your local currency where we can, then the event currency. Which currencies you can use depends on the stay, flight or activity. Review the actual currency and total when you hold the price and before payment. Changing the search currency does not convert an existing booking or its refund.

**Can another teammate pay or change my booking?**

 Teammates with access can see its details, its hotel booking contact and its history. The person who booked it is the one who pays, adds seats or bags, checks payment, changes the hotel booking contact and asks to cancel. The booking contact and traveler can be different people.

**What is a security deposit, and what is the hotel's important information?**

 A security deposit is money the hotel holds on a card when the guest arrives, usually released after check-out. It is not part of the total you pay when booking. Important information from the hotel is what the hotel asks guests to know, such as check-in rules or the ID it needs. Share both with your travelers before they arrive. Both appear in the hotel details and on the booking when the hotel gives them.

**Will the hotel give us the beds we chose?**

 The hotel tries to give you your bed preference but cannot promise it. Special requests work the same way. The hotel decides at check-in.

**Why do I need the booking contact's phone number?**

 The hotel or airline uses it to reach the booking contact about the stay or journey, for example a late arrival or a schedule change. Enter it with the country code.

**What if my hotel contact change is still being checked?**

 Select **Check change** to check the same request. If the booking asks you to contact support, keep its booking reference and select **Contact booking support** when it shows. Do not submit another change until the current request has an outcome.

**What if a request does not finish?**

 If the page offers **Retry the same price request**, **Retry the same seats and bags request** or **Retry the same cancellation request**, use that action. It picks up the request you already made and keeps your traveler details on the page. If you reopen a booking that says its price has not been held, select **Search again** to find an available trip. You haven't paid anything for that request. After payment, check the same booking before trying to book or pay again. If a held price expires or is turned down for good, search again for current availability.

**Will cancellation refund the full amount?**

 Read the current quote before confirming. The charges, and where the refund goes, depend on the booking. A flight refund estimate is a potential maximum; the final amount may be lower or zero. A refund is only confirmed when the booking service confirms it. Deleting a cancellation's history doesn't undo the cancellation.

**What if my cancellation is declined or its quote changes?**

 Your booking has not been canceled. The booking explains whether cancellation was declined, the quote expired or cancellation charges changed. Select **Review cancellation**, review the new quote and confirm only if you accept it. If you're not sure whether a newer request went through, use **Retry the same cancellation request** to continue that request instead.

**Do public event-site travel settings apply here?**

 These team bookings are separate from the public hotel and flight offers on your event site. Your markup does not apply to team bookings. Turning the public offers on or off doesn't turn this page on or off.

**Why is a type of booking unavailable?**

 Hotels and flights have to be available for your event. Contact support if account setup or booking access needs help. Saving a public travel preference doesn't make hotels or flights available. When new bookings aren't available, you can still open your existing bookings and manage them in the ways your role allows.

**Is this the same as holding a block of hotel rooms?**

 A team booking buys a particular stay or journey. Use [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/fr/guides/hold-hotel-rooms-for-your-artists-and-crew) for rooms you have agreed directly with a hotel, and keep pickup planning in your event operations.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utilizer Ticket Fairy](https://www.ticketfairy.com/features)
- [Proposer des réservations d’hôtel et de vols sur le site de votre événement](https://www.ticketfairy.com/fr/guides/offer-hotel-and-flight-bookings-on-your-event-site)
- [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/fr/guides/hold-hotel-rooms-for-your-artists-and-crew)
- [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/fr/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/fr/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your artists' pickups with drivers and vehicles for your event](https://www.ticketfairy.com/fr/guides/plan-artist-pickups-with-drivers-and-vehicles)
- [Rendez les chambres d'hôtel inutilisées de votre événement avant la date de restitution](https://www.ticketfairy.com/fr/guides/give-unused-hotel-rooms-back-before-the-release-date)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Commencez gratuitement avec des événements illimités et sans frais mensuels, puis choisissez une formule payante quand vous avez besoin de plus.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre coéquipière IA, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utilizer Ticket Fairy](https://www.ticketfairy.com/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs d'événements en activité, et chaque nouveau guide dès sa publication.

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