# Cancel an event | Guides Ticket Fairy 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/fr/guides) 3. Cancel an event Créer un événement # Cancel an event Cancelling an event marks it cancelled, starts a refund for every order and stops the reminder emails. Telling your ticket holders stays with you, and a promoter sends that message the same day so they hear it before the cancellation emails arrive. Mark the event cancelled, start refunds for every order and tell ticket holders yourself before the refund emails reach them. Pour: Ending an event after you have already sold tickets Durée: 7 minutes - [Open Event Details and select Cancel Event](#step-1) - [Read the warning and confirm](#step-2) - [Tell ticket holders in your own words](#step-3) - [Update the event page to say what happened](#step-4) ## Avant de commencer - You are an owner or admin for the event. **Cancel Event** is unavailable after the event has ended and after its funds have been paid out. - The event will not happen at all. Postpone it instead when you expect to run it on a later date, because a postponement keeps the orders and lets you choose who can ask for a refund. - You have decided what to tell ticket holders. Ticket Fairy emails each of them as their refund is processed, and that email says the event is cancelled and nothing more. 1. ## Open Event Details and select Cancel Event Open the event and select **Event Details**. In the row of status actions above the form, select **Cancel Event**. **Remarque:** A greyed-out button means the event has ended or its funds have been paid out. The tooltip gives you the support address to contact. ![Ticket Fairy Cancel Event confirmation, warning that the action cannot be undone and that pending card payments are cancelled with it](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--cancel-event.png) Event Details, Event Status, Cancel Event. 2. ## Read the warning and confirm Read the warning, then select **Confirm**. **Remarque:** Where you sell through your own connected Stripe account, a second line tells you that payments buyers started but never finished are cancelled as well. 3. ## Tell ticket holders in your own words Email your ticket holders that the event is cancelled and that their refund is on its way. **Remarque:** Ticket Fairy refunds the event within one to two days, and each buyer gets a cancellation email as their own refund goes through. Send yours the same day, so they hear it from you before that email arrives. 4. ## Update the event page to say what happened Open the event and update the description and artwork so anyone who reaches the page sees the cancellation and what you are doing about it. **Remarque:** You can still save the description and artwork on a cancelled event. Dates, ticket types and the rest of the form no longer save, so change those before you cancel. ## Essayez ces étapes sur votre propre événement Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial. Votre adresse e-mail [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise. ## Ou faites-le faire pour vous Fai can open Event Details for you, read the event back, and draft the announcement to ticket holders. Cancelling is yours to confirm in the dashboard or with the CLI, which asks you to confirm before it sends anything. ### Dans votre tableau de bord, avec Fai Open Event Details for \, tell me how many orders it has, and draft an email telling ticket holders it is cancelled and their refund is on the way ### Depuis votre propre assistant, via MCP Connectez votre assistant à [notre serveur MCP](https://www.ticketfairy.com/mcp-server) et demandez-lui : Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements. Pick the brand, find the event \ and show its status, dates and ticket sales ## Depuis votre terminal Installez la CLI depuis [notre page CLI](https://www.ticketfairy.com/cli), connectez-vous avec `ticketfairy auth login`, puis choisissez la marque sur laquelle vous travaillez avec `ticketfairy brand use `. `ticketfairy brand list` et `ticketfairy event list` affichent les identifiants utilisés par les autres commandes. The cancel command asks you to confirm before it runs. Add the force flag only in a script, where nobody is there to answer. ### Cancel an event and confirm at the prompt ticketfairy event cancel \ ## Laissez Fai le faire pour vous Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus. [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise. ## Check the refunds have gone out 1. ### Open Orders and check the refunded amount Open the event and select **Orders** a day or two after cancelling, then check the refunded total against what the event sold. **Remarque:** Contact Ticket Fairy support with the event ID when an order is still unrefunded after two days. Fai can open the event so you can check the orders. What each order has been refunded is read on the Orders page today. ### Dans votre tableau de bord, avec Fai Open \ so I can check its refunds ### Depuis votre propre assistant, via MCP Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements. Pick the brand, find the event \ and show it ### Depuis votre terminal Read the event back after the refunds have run. #### Show the event and its current status ticketfairy event get \ ## Cancel an event whose funds have been paid out 1. ### Send the details to Ticket Fairy support Send Ticket Fairy support the event name, the event ID and why the event is not going ahead. **Remarque:** The dashboard refuses the cancellation once the money has left, because the refunds have to come from somewhere. Support works out how with you. Fai can open the support request for you with the event ID already in it. ### Dans votre tableau de bord, avec Fai Open a support request to cancel \. Its funds have already been paid out. Include the event ID ### Depuis votre propre assistant, via MCP Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements. Pick the brand, find \ and show whether its funds are remitted ### Depuis votre terminal This one goes through support rather than the CLI. #### Show the event before you contact support ticketfairy event get \ ## Reinstate a cancelled event 1. ### Ask Ticket Fairy support to reinstate the event Send Ticket Fairy support the event name and ID. Reinstatement is restricted because cancellation has already moved orders, refunds and resale. 2. ### Review resale invitations and confirm Support asks whether existing resale invitations should stop working, then reinstates the event. **Remarque:** Check the event page, ticket types, sale windows and refunds before you announce that the event is on again. Refunds already paid stay paid. ![Ticket Fairy confirmation for reinstating a cancelled event, with the choice to invalidate resale invitations](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--reinstate-event.png) Event Details, Event Status, Reinstate Event. Ask Fai to open the support request. MCP can show whether the event is still cancelled. The CLI command works only for an authorised Ticket Fairy staff account. ### Dans votre tableau de bord, avec Fai Open a support request to reinstate \. Include its event ID and ask me whether existing resale invitations should remain valid ### Depuis votre propre assistant, via MCP Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements. Pick the brand, find \ and show whether it is cancelled ### Depuis votre terminal This command is restricted to authorised Ticket Fairy staff. #### Reinstate and stop existing resale invitations ticketfairy event reinstate \ --invalidate-resale-invitations ## Questions que vous pourriez avoir Does cancelling refund every order on its own?: Cancelling asks Ticket Fairy to refund the whole event, and the team processes those refunds within one to two days. You do not refund the orders one by one. Which orders does that refund miss?: A cash order paid over the counter cannot be refunded to a card. The refund also passes over an order whose payment never completed, one that already has a refund pending, and any refund the payment provider rejects. Check the refunded total against what the event sold, and take the rest to support. Are ticket holders emailed straight away?: No. Each buyer is emailed as their own refund is processed, so the emails arrive over the following day or two. Send your own announcement first. Can I undo a cancellation?: Not from the dashboard. Ticket Fairy support can reinstate the event, and refunds that have already been paid stay paid. What stops when an event is cancelled?: Scheduled event reminders and subscriber emails stop, resale stops, and multi-event passes can no longer be redeemed for it. Referral rewards earned on the event are released. Can I still edit a cancelled event?: You can change its description and artwork, which is how you explain the cancellation on the page. Dates, ticket types and the rest of the form no longer save. ## Vous avez encore une question ? Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même. [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise. ## Guides associés - [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/features) - [Postpone or reschedule an event](https://www.ticketfairy.com/fr/guides/postpone-or-reschedule-an-event) - [Rembourser une commande pour votre événement](https://www.ticketfairy.com/fr/guides/refund-an-order) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/fr/guides/email-your-buyers) - [Réduire les absences aux événements gratuits et RSVP avec Freefund](https://www.ticketfairy.com/fr/guides/reduce-no-shows-at-free-rsvp-events) - [Lancer un test A/B pour votre événement](https://www.ticketfairy.com/fr/guides/run-an-ab-test-for-your-event) - [Rendez votre événement accessible sur invitation uniquement](https://www.ticketfairy.com/fr/guides/make-an-event-invitation-only) - [Protéger votre événement par mot de passe](https://www.ticketfairy.com/fr/guides/password-protect-your-event) - [Vendre des billets sur invitation personnelle](https://www.ticketfairy.com/fr/guides/sell-tickets-by-personal-invitation) - [Déverrouiller des billets masqués avec un code d’accès](https://www.ticketfairy.com/fr/guides/unlock-hidden-tickets-with-an-access-code) - [Approve orders before buyers receive tickets](https://www.ticketfairy.com/fr/guides/approve-orders-before-buyers-receive-tickets) - [Schedule when your event goes live](https://www.ticketfairy.com/fr/guides/schedule-when-your-event-goes-live) - [Take pre-registrations before your ticket on-sale](https://www.ticketfairy.com/fr/guides/take-pre-registrations-before-your-on-sale) - [Create a reusable event template](https://www.ticketfairy.com/fr/guides/create-a-reusable-event-template) - [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/fr/guides/sell-a-multi-day-festival) - [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/fr/guides/sell-add-ons-with-your-tickets) - [Group your tickets into categories](https://www.ticketfairy.com/fr/guides/group-your-tickets-into-categories) - [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/fr/guides/issue-entry-passes-to-your-crew) - [Create an event](https://www.ticketfairy.com/fr/guides/create-an-event) - [Set up ticket types](https://www.ticketfairy.com/fr/guides/set-up-ticket-types) - [Add your flyer and description to your event page](https://www.ticketfairy.com/fr/guides/design-your-event-page) - [Answer your buyers' questions on the event page](https://www.ticketfairy.com/fr/guides/add-faqs-to-your-event-page) - [Sell timed-entry tickets for an attraction, exhibition or food event](https://www.ticketfairy.com/fr/guides/sell-timed-entry-tickets) - [Duplicate an event](https://www.ticketfairy.com/fr/guides/duplicate-an-event) - [Run a recurring event series](https://www.ticketfairy.com/fr/guides/run-a-recurring-event-series) - [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/fr/guides/sell-vip-tables-and-bottle-service) - [Hold back tickets for later](https://www.ticketfairy.com/fr/guides/hold-back-ticket-stock) - [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides) ## Faites-le sur votre propre événement Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial. [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) ## Vendez des billets avec Ticket Fairy Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription. - Montez votre événement en quelques minutes - Les événements gratuits sont gratuits - Fai, votre copilote, est intégrée [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise. ## Voyez-le lors d'un appel Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement. [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/features) ### Des conseils pour vendre plus de billets Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication. Nous respectons votre vie privée. Désabonnement à tout moment.