---
title: "Choose who Ticket Fairy support contacts about your event | Guides Ticket Fairy"
description: "Give Ticket Fairy support two email addresses for one event, the one buyer escalations go to and your team's point of contact, in place of your brand's, or send the event back to your brand's addresses."
canonical: "https://www.ticketfairy.com/fr/guides/choose-who-ticket-fairy-support-contacts-about-your-event"
---

# Choose who Ticket Fairy support contacts about your event | Guides Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. Choose who Ticket Fairy support contacts about your event

Créer un événement

# Choose who Ticket Fairy support contacts about your event

Festival teams, venues and promoters who hand an event to its own production or ticketing team want Ticket Fairy support to reach that team rather than the brand office. Each event can carry its own escalation address and point of contact, so a question about one event reaches the people running it.

Give Ticket Fairy support two email addresses for one event, the one buyer escalations go to and your team's point of contact, in place of your brand's, or send the event back to your brand's addresses.

Pour:  Pointing Ticket Fairy support at the team that runs one event

Durée:  3 minutes

- [Open Contacts](#step-1)
- [Turn off Use Brand Contacts](#step-2)
- [Enter the escalation address](#step-3)
- [Enter your team's point of contact](#step-4)
- [Save the addresses](#step-5)
- [Check the addresses the event keeps](#step-6)

## Avant de commencer

- You're an owner or an admin for the event. If you can't see **Contacts** in the event menu, ask an owner or an admin to do this part.
- You have both email addresses: one for buyer questions that only your team can answer, and one for Ticket Fairy support to reach your team.

1. ## Open Contacts

   Open your event and select **Contacts** in the event menu. While the event uses your brand's addresses, **Use Brand Contacts** is on and **Brand Contacts** lists them.
           ![Ticket Fairy event Contacts page with Use Brand Contacts on and the brand's escalation and point of contact addresses listed](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--brand-contacts.png)    Event, Edit, Contacts.
2. ## Turn off Use Brand Contacts

   Turn off **Use Brand Contacts**. Two fields for the event's own addresses appear above it, and your brand's addresses stay listed below for reference.
           ![Ticket Fairy event Contacts page with Use Brand Contacts off and the event's own escalation and point of contact addresses entered](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--event-contacts.png)    Event, Edit, Contacts, with Use Brand Contacts off.
3. ## Enter the escalation address

   Enter the address for buyer questions that only your team can answer in **Contact Email for Escalations**.

   **Remarque:** The dashboard marks this address for giving to buyers, so use an inbox your team answers, such as a ticketing or box office address.
4. ## Enter your team's point of contact

   Enter the address Ticket Fairy support uses to reach your team about this event in **Point of Contact Email for Ticket Fairy Support**.

   **Remarque:** The dashboard marks this address for internal use only. It can be a person or a shared inbox for the event's production team.
5. ## Save the addresses

   Select **Save** below the card. The dashboard confirms the save with "Success".

   **Remarque:** The event takes both addresses together. If a field shows "Required" or "Please enter a valid email address.", correct it and select **Save** again.
6. ## Check the addresses the event keeps

   Open **Contacts** again. **Use Brand Contacts** is off, and the two fields show the addresses you saved.

## Essayez ces étapes sur votre propre événement

Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.

    Votre adresse e-mail    [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Ou faites-le faire pour vous

Fai, the assistant inside your dashboard, can set both addresses on one event. She shows you the change and asks you to approve it before she saves it. The command line sets the same two addresses through an event update.

### Dans votre tableau de bord, avec Fai

For \<EVENT NAME\>, set the contact email for escalations to \<ESCALATION EMAIL\> and the point of contact email for Ticket Fairy support to \<TEAM EMAIL\>, then show me the change before you save it

## Depuis votre terminal

Installez la CLI depuis [notre page CLI](https://www.ticketfairy.com/cli), connectez-vous avec `ticketfairy auth login`, puis choisissez la marque sur laquelle vous travaillez avec `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` et `ticketfairy event list` affichent les identifiants utilisés par les autres commandes.

Use the same login with the command line that you use in the dashboard, as an owner or an admin for the event. Send both addresses in one update, because the event takes the two together.

### Sets the event's escalation address and its point of contact for Ticket Fairy support, in place of the brand's

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":"\<ESCALATION\_EMAIL\>","internalSupportEmail":"\<TEAM\_EMAIL\>"}'

## Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

   [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Go back to your brand's addresses

On **Contacts**, turn on **Use Brand Contacts**, then select **Save**. The event's own addresses are removed, and the event uses the addresses under **Brand Contacts** again.

Fai can remove the event's own addresses, so the event uses your brand's again. She shows you the change and asks you to approve it first. The command line does the same with an event update that clears both addresses.

### Dans votre tableau de bord, avec Fai

For \<EVENT NAME\>, remove the event's own support contact addresses so it uses the brand contacts again, and show me the change before you save it

### Depuis votre terminal

Use an owner or admin login for the event. Clear both addresses in one update.

#### Removes the event's own addresses so the event uses the brand's again

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":null,"internalSupportEmail":null}'

## Questions que vous pourriez avoir

What is the difference between the two addresses?:  Contact Email for Escalations is the address for buyer questions that need your team, and the dashboard marks it for giving to buyers. Point of Contact Email for Ticket Fairy Support is where Ticket Fairy support reaches your team about the event, and the dashboard marks it for internal use only.

Do buyers see these addresses on my event page or tickets?:  No. Your event page, checkout and tickets do not print either address. Ticket Fairy support sees both beside the event's orders when it looks one up for a buyer.

Why is Use Brand Contacts on when I open the page?:  The event has no addresses of its own yet, so it uses your brand's. The page shows the switch on until the event has both of its own addresses saved.

Why does Brand Contacts say Not provided?:  Your brand has no address of that kind saved. Turn off Use Brand Contacts and enter the event's own addresses, so Ticket Fairy support has an address for your team about this event.

I entered support addresses when I published. Where did they go?:  The Support Information section of the publish dialog saves them. If your brand had addresses and this event had none of its own, the addresses you entered replaced your brand's, for every event that uses brand contacts. If your brand had none, they were saved for this event only. Use this page to give one event its own addresses without changing the brand's.

Do the addresses copy when I duplicate the event?:  Only if you turn on **Contacts** in the Duplicate Event dialog. It starts turned off, so a copy uses your brand's addresses until you give it its own.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)
- [Planifiez la mise en ligne de votre événement](https://www.ticketfairy.com/fr/guides/schedule-when-your-event-goes-live)
- [Dupliquer un événement](https://www.ticketfairy.com/fr/guides/duplicate-an-event)
- [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/fr/guides/invite-your-team)
- [Create an event](https://www.ticketfairy.com/fr/guides/create-an-event)
- [Réduire les absences aux événements gratuits et RSVP avec Freefund](https://www.ticketfairy.com/fr/guides/reduce-no-shows-at-free-rsvp-events)
- [Run an A/B test for your event](https://www.ticketfairy.com/fr/guides/run-an-ab-test-for-your-event)
- [Rendez votre événement accessible sur invitation uniquement](https://www.ticketfairy.com/fr/guides/make-an-event-invitation-only)
- [Protéger votre événement par mot de passe](https://www.ticketfairy.com/fr/guides/password-protect-your-event)
- [Sell tickets by personal invitation](https://www.ticketfairy.com/fr/guides/sell-tickets-by-personal-invitation)
- [Déverrouiller des billets masqués avec un code d’accès](https://www.ticketfairy.com/fr/guides/unlock-hidden-tickets-with-an-access-code)
- [Approuver les commandes avant que les acheteurs ne reçoivent leurs billets](https://www.ticketfairy.com/fr/guides/approve-orders-before-buyers-receive-tickets)
- [Reporter ou reprogrammer un événement](https://www.ticketfairy.com/fr/guides/postpone-or-reschedule-an-event)
- [Annuler un événement](https://www.ticketfairy.com/fr/guides/cancel-an-event)
- [Prendre les pré-inscriptions avant la mise en vente des billets](https://www.ticketfairy.com/fr/guides/take-pre-registrations-before-your-on-sale)
- [Créer un modèle d’événement réutilisable](https://www.ticketfairy.com/fr/guides/create-a-reusable-event-template)
- [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/fr/guides/sell-a-multi-day-festival)
- [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/fr/guides/sell-add-ons-with-your-tickets)
- [Regrouper vos billets par catégories](https://www.ticketfairy.com/fr/guides/group-your-tickets-into-categories)
- [Attribuer des pass réutilisables pour un événement à l'équipe et aux artistes](https://www.ticketfairy.com/fr/guides/issue-entry-passes-to-your-crew)
- [Set up ticket types](https://www.ticketfairy.com/fr/guides/set-up-ticket-types)
- [Limit who can buy a ticket type](https://www.ticketfairy.com/fr/guides/limit-who-can-buy-tickets)
- [Sell tickets only to your NFT holders](https://www.ticketfairy.com/fr/guides/sell-tickets-only-to-your-nft-holders)
- [Ajoutez votre flyer et votre description à la page de votre événement](https://www.ticketfairy.com/fr/guides/design-your-event-page)
- [Répondez aux questions de vos acheteurs sur la page de l’événement](https://www.ticketfairy.com/fr/guides/add-faqs-to-your-event-page)
- [Vendez des billets à entrée horodatée pour une attraction, une exposition ou un événement gastronomique](https://www.ticketfairy.com/fr/guides/sell-timed-entry-tickets)
- [Créer une série d’événements récurrents](https://www.ticketfairy.com/fr/guides/run-a-recurring-event-series)
- [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/fr/guides/sell-vip-tables-and-bottle-service)
- [Réserver des billets pour plus tard](https://www.ticketfairy.com/fr/guides/hold-back-ticket-stock)
- [Schedule ticket releases](https://www.ticketfairy.com/fr/guides/schedule-ticket-sale-windows-and-release-tiers)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre copilote, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication.

Nous respectons votre vie privée. Désabonnement à tout moment.