# Find and manage the orders for your event | Guides Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. Find and manage the orders for your event

Paiement et commandes

# Find and manage the orders for your event

Box office, support and promoter teams spend the run of a sale answering questions about one order at a time. The Orders page keeps every order for your event in one place, sorted into tabs by what happened to it. You can find the order a buyer is asking about in seconds and leave a note so the next person on your team knows what was agreed.

Find any ticket order on your event by buyer, email address or order number, see which tab each order sits in, open it to read the tickets, the buyer and where the sale came from, and leave a note your team can see.

Pour:  Looking after the orders on your event

Durée:  6 minutes

- [Open the Orders page](#step-1)
- [Choose the tab for the orders you need](#step-2)
- [Search for the order](#step-3)
- [Open the order](#step-4)
- [The details on an order](#step-5)
- [Add a note to the order](#step-6)
- [Check the note is on the order](#step-7)
- [Send a buyer their tickets again](#step-8)
- [Refund an order](#step-9)
- [Clear the orders waiting on an ID check](#step-10)
- [Win back buyers who left checkout](#step-11)

## Avant de commencer

- You're the owner, an admin, a **Stats** login, a support login or a limited support login on the event. A **Limited Stats** login is sent back to the home page when it opens **Orders**.
- You can add notes with any of those logins. Editing or deleting a note needs the owner, an admin or either support login, and with a limited support login the table stays empty until you search.

1. ## Open the Orders page

   Open your event and select **Orders**. The page opens on **All Orders**, newest first, with a tab for each state your orders are in.

   **Remarque:** A tab appears only once the event has an order in that state, so a new event starts with All Orders and Abandoned Carts alone.
           ![Ticket Fairy Orders page on All Orders, with Paid, Guest, Refunded, Cancelled, Payment Plan and Abandoned Carts tabs above six orders](https://www.ticketfairy.com/embeds/posters/marketing-orders--all-orders.png)    Event, Orders, All Orders.
2. ## Choose the tab for the orders you need

   Select the tab that matches what happened to the orders you are looking for.

   - **Paid**: Orders paid in full, including ones whose tickets the buyer has put up for resale.
   - **Guest**: Free guest orders your team issued.
   - **Sold**: Orders whose tickets another buyer bought through resale.
   - **Refunded**: Orders you or the buyer refunded.
   - **Pending**: Orders that are not paid yet. Where you approve orders before tickets are issued, this tab is **Needs Approval** with the number waiting.
   - **Payment Plan**: Orders the buyer is still paying off in instalments.
   - **Cancelled**: Orders that were cancelled, with their tickets no longer valid.
   - **Abandoned Carts**: Buyers who entered their details at checkout and never paid.
3. ## Search for the order

   Select **Search**, then enter the buyer's name, email address, phone number or order number. It also finds orders by ticket type, promotion or the words in your team's notes.

   **Remarque:** Search looks only in the tab you have open, so use **All Orders** when you are not sure what happened to the order.
4. ## Open the order

   Select the order's row, or **View** at the end of it. The order opens with its tickets on the left and the buyer's details, where the sale came from and **Order Notes** on the right.

   **Conseil:** Use **Previous order** and **Next order** to move through the orders in your tab without closing this one.
           ![Ticket Fairy order window with two valid VIP Weekend tickets, the buyer's phone, location, device and traffic source, and a note in Order Notes](https://www.ticketfairy.com/embeds/posters/marketing-orders--order-details.png)    Event, Orders, order.

## The details on an order

The buyer's side shows their phone number and location, the device and browser they bought on, and the traffic source and campaign tags recorded with the sale. A promotion name or discount code appears when the order used one, and the number beside the buyer's name is how many of your brand's events they have held tickets for, this one included.

5. ## Add a note to the order

   Under **Order Notes**, select **Add Note**, enter the text in **Note**, then select **Save**. The note appears under By and your name, newest first.

   **Remarque:** Notes are for your team. The buyer never sees them, and nothing is emailed when you add one.
           ![Ticket Fairy Add Note dialog with an empty Note field, Save and Cancel](https://www.ticketfairy.com/embeds/posters/marketing-orders--add-order-note.png)    Event, Orders, order, Order Notes, Add Note.
6. ## Check the note is on the order

   Close the order and look at its row. An order with a note carries a mark beside its number, and holding the pointer over the mark shows the note.

   **Remarque:** A phone shows each order as a card without the mark, so open the order there to read its notes.
7. ## Send a buyer their tickets again

   If a buyer says their tickets never arrived, select **Resend** in the order's menu. You can correct the name or email address on a ticket first.

   [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/fr/guides/resend-tickets-and-fix-a-buyers-details)
8. ## Refund an order

   If you're the event owner and a buyer is owed their money back, select **Refund** in the order's menu and confirm it with the code Ticket Fairy emails you.

   [Refund an order on your event](https://www.ticketfairy.com/fr/guides/refund-an-order)
9. ## Clear the orders waiting on an ID check

   If you ask buyers to prove who they are, open the **Needs Verification** tab to send the check again, take the payment or release the hold.

   [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/fr/guides/verify-buyer-identity-at-checkout)
10. ## Win back buyers who left checkout

    Open the **Abandoned Carts** tab to see who entered their details and never paid, then email them from **Messaging**.

    [Win back buyers who left checkout](https://www.ticketfairy.com/fr/guides/recover-abandoned-carts)

## Essayez ces étapes sur votre propre événement

Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.

    Votre adresse e-mail    [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Ou faites-le faire pour vous

Fai, the assistant inside your dashboard, finds an order by the buyer's email address or the order number, reads it back to you with its notes, and adds a note once you approve the wording. Over MCP your own assistant can list an event's orders by status and open one, and the command line does the same. Neither MCP nor the command line reads or changes order notes.

### Dans votre tableau de bord, avec Fai

Find the order for \<BUYER EMAIL ADDRESS\> on \<EVENT NAME\>, tell me its status, tickets and any notes on it, then add this note once I approve it: \<NOTE\>

### Depuis votre propre assistant, via MCP

Connectez votre assistant à [notre serveur MCP](https://www.ticketfairy.com/mcp-server) et demandez-lui :

Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements.

Pick the brand, find the event \<EVENT NAME\>, list its paid orders and open order \<ORDER NUMBER\> with its tickets and buyer

## Depuis votre terminal

Installez la CLI depuis [notre page CLI](https://www.ticketfairy.com/cli), connectez-vous avec `ticketfairy auth login`, puis choisissez la marque sur laquelle vous travaillez avec `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` et `ticketfairy event list` affichent les identifiants utilisés par les autres commandes.

Use the same login with the command line that you use in the dashboard. It lists an event's orders, filtered to one status if you want, and opens one order by its number. Notes and saved views are in the dashboard and Fai only.

### Lists the event's paid orders, newest first

ticketfairy order list \<EVENT\_ID\> --status paid

### Opens one order with its tickets and buyer, using the number from the Order column

ticketfairy order get \<EVENT\_ID\> \<ORDER\_ID\>

## Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

   [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Save a filtered view

1. ### Filter the orders

   Select the filter button beside **Export**, then narrow the orders by **Ticket Type**, **Add On**, **Promotion**, **Discount Code**, **Referral Link**, **Statuses**, **Customer Type** or **Payment Method**. A filter appears when your orders have something to filter by.
2. ### Save the view

   Open **Select View**, choose **Save view**, enter a name, then select **Save**. The option is there once a filter is applied, and the view keeps both the filters and the tab you had open.

   **Remarque:** A saved view belongs to your login on this event, so each person on your team keeps their own.

Saved views are kept in the dashboard for your login, and Fai cannot save one. She can count an event's orders, or one buyer's by email address, but not by the filters a view saves.

### Dans votre tableau de bord, avec Fai

How many orders does \<EVENT NAME\> have, and which of them are from \<BUYER EMAIL ADDRESS\>

## Edit or delete a note

Under **Order Notes**, select the pencil beside a note to change its words in **Edit Note**, or the bin to delete it.

**Avertissement:** The bin deletes the note straight away and it cannot be brought back, so edit a note rather than deleting it when only the words are wrong.

Fai reads an order's notes, then edits or deletes one after you approve the change. She asks before either, and a deleted note cannot be brought back.

### Dans votre tableau de bord, avec Fai

Show me the notes on order \<ORDER NUMBER\> on \<EVENT NAME\>, then change the one about \<SUBJECT\> to say: \<NEW WORDING\>

## Questions que vous pourriez avoir

Why can't I see the Orders page?:  Your login on this event decides it. The owner, admins, **Stats** logins and both support logins can open **Orders**; a **Limited Stats** login is sent back to the home page. Ask the owner or an admin to change your role on the event.

Why is an order I'm looking for missing?:  Search looks only in the tab you have open. Select **All Orders** and search again; if a buyer left checkout before paying, they are on **Abandoned Carts** rather than in the orders.

Can the buyer see the notes on their order?:  No. Notes stay with your team on the Orders page and in Fai, and nothing about them reaches the buyer.

Who added a note?:  Each note shows the name of the person who added it under **Order Notes**. The newest note is at the top.

Can I get a list of the orders in a tab?:  Yes. **Export** on the same table downloads the orders or tickets you have in front of you, and the guide to answering a ticket sales question no report covers explains each export.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/features)
- [Refund an order on your event](https://www.ticketfairy.com/fr/guides/refund-an-order)
- [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/fr/guides/resend-tickets-and-fix-a-buyers-details)
- [Move a buyer to a different ticket type or seat](https://www.ticketfairy.com/fr/guides/move-a-buyer-to-a-different-ticket-type-or-seat)
- [How do you answer a ticket sales question no report covers?](https://www.ticketfairy.com/fr/guides/answer-custom-ticket-sales-questions)
- [Approve orders before buyers receive tickets](https://www.ticketfairy.com/fr/guides/approve-orders-before-buyers-receive-tickets)
- [Gérer une liste d’attente pour un événement complet](https://www.ticketfairy.com/fr/guides/run-a-waiting-list)
- [Let buyers resell their tickets at face value](https://www.ticketfairy.com/fr/guides/let-buyers-resell-their-tickets-at-face-value)
- [Print venue directions and entry details on your tickets](https://www.ticketfairy.com/fr/guides/print-venue-directions-and-entry-details-on-your-tickets)
- [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/fr/guides/verify-buyer-identity-at-checkout)
- [Permettre aux acheteurs de rembourser eux-mêmes leurs billets](https://www.ticketfairy.com/fr/guides/let-buyers-refund-themselves)
- [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/fr/guides/choose-which-attendee-details-checkout-collects)
- [Win back buyers who left checkout](https://www.ticketfairy.com/fr/guides/recover-abandoned-carts)
- [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/fr/guides/take-a-group-booking-and-invoice-it)
- [Ajouter des questions personnalisées au paiement de votre événement](https://www.ticketfairy.com/fr/guides/add-custom-checkout-questions)
- [Ajouter des conditions personnalisées à la caisse de votre événement](https://www.ticketfairy.com/fr/guides/add-custom-terms-to-your-checkout)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre copilote, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication.

Nous respectons votre vie privée. Désabonnement à tout moment.