--- title: "Freeze, cancel or change the limits on an event team's Vault card | Guides Ticket Fairy" description: "Freeze a Vault card your event team spends with, unfreeze it, cancel it for good, change its spending limits or where and when it works, rename it or link it to the event it pays for, all from the card in Vault." canonical: "https://www.ticketfairy.com/fr/guides/freeze-cancel-or-change-a-vault-card" --- # Freeze, cancel or change the limits on an event team's Vault card | Guides Ticket Fairy 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/fr/guides) 3. Freeze, cancel or change the limits on an event team's Vault card Vault et Capital # Freeze, cancel or change the limits on an event team's Vault card Production and tour managers need to stop a lost card in seconds and raise a limit before a big supplier order. Each Vault card can be frozen, changed or linked to an event from the card itself, so you keep control of event spending without issuing new cards. Freeze a Vault card your event team spends with, unfreeze it, cancel it for good, change its spending limits or where and when it works, rename it or link it to the event it pays for, all from the card in Vault. Pour: Keeping control of the cards your event team spends with Durée: 5 minutes - [Open the card](#step-1) - [Freeze the card](#step-2) - [Check the card is frozen](#step-3) ## Avant de commencer - You're an owner or an admin on the brand. Ticket Fairy support can see a card's controls but can't change them. - The card was issued from your brand's Vault, as Let your event team spend with Vault cards shows. 1. ## Open the card Open **Vault**, select **Cards**, then select **View** on the card's row. **Card information** opens with **Manage this card** under the card. **Remarque:** The card's status says what it can do now, such as **Active** with "The card can be used." ![Ticket Fairy Vault Card information for an active card, with Manage this card showing its status, name, spending limits and linked event](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--card-details.png) Vault, Cards, a card opened from the list. 2. ## Freeze the card Select **Freeze card**, then **Freeze card** in "Freeze this card?". Payments with the card are declined until you unfreeze it. 3. ## Check the card is frozen Read the status: it says **Frozen** with "Payments are declined until you unfreeze it.", and **Unfreeze card** takes the place of the freeze button. ![Ticket Fairy Vault Manage this card for a frozen card, with Unfreeze card and Cancel card](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--frozen-card.png) Manage this card, after the card was frozen. ## Essayez ces étapes sur votre propre événement Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial. Votre adresse e-mail [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise. ## Ou faites-le faire pour vous Fai, the assistant inside your dashboard, can freeze, unfreeze or cancel a card, change its limits and controls, rename it and link it to an event. She names the card and the change and asks before each one, and you may still need to confirm it's you in Vault. MCP and the command line read cards but change nothing. ### Dans votre tableau de bord, avec Fai Freeze the Vault card \ for \, it has been lost ## Laissez Fai le faire pour vous Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus. [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise. ## Unfreeze a card 1. ### Select Unfreeze card Open the card, select **Unfreeze card**, then **Unfreeze card** in "Unfreeze this card?". The card can be used straight away. Fai can unfreeze a frozen card after she names it and you agree. ### Dans votre tableau de bord, avec Fai Unfreeze the Vault card \, we found it ## Cancel a card for good 1. ### Select Cancel card Open the card, select **Cancel card**, then **Cancel card** in "Cancel this card?". **Avertissement:** Cancelling can't be undone: the card stops working at once and can never be used again. Freeze it instead if you only need to pause it. Fai can cancel a card after she names it, says it can't be undone and you agree. ### Dans votre tableau de bord, avec Fai Cancel the Vault card \ for good, the person has left ## Change a card's spending limits 1. ### Select Edit limits Open the card and select **Edit limits** under **Spending limits**. The fields open with the card's current limits. ![Ticket Fairy Vault Spending limits being edited, with the currency and the per payment, per day and per month limits](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--edit-limits.png) Manage this card, Edit limits. 2. ### Enter the new limits Choose the **Currency**, then enter amounts in **Per payment**, **Per day** and **Per month**. **Remarque:** An empty field means no limit of that kind, and a card needs at least one limit. 3. ### Select Save limits Select **Save limits**. "Spending limits saved." confirms it, and the new limits apply to the next payment. Fai can set a card's per-payment, daily and monthly limits after she shows you the new limits and you agree. ### Dans votre tableau de bord, avec Fai Raise the monthly limit on the Vault card \ to \ ## Change where and when a card works 1. ### Select Change controls Open the card and select **Change controls** beside **Where and when it works**. The card's current controls open for you to change. ![Ticket Fairy Vault Where and when it works being changed, with ways to pay, cash withdrawals, the kinds of business and the dates the card works](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--edit-rules.png) Manage this card, Change controls. 2. ### Change the controls Change the **Ways to pay**, **Cash withdrawals**, **Where it works** and **When it works** you need. **Remarque:** With no kinds of business chosen, the card works at any business. With no dates, it works every day. 3. ### Select Save controls Select **Save controls**. "Card controls saved." confirms it, and the new controls apply to the next payment. Fai can change the ways to pay, cash withdrawals, kinds of business and dates on a card after she shows you the new controls and you agree. ### Dans votre tableau de bord, avec Fai Make the Vault card \ work only from \ to \ ## Link a card to an event 1. ### Select Link to an event Open the card and select **Link to an event**, or **Change event** if it is linked already. 2. ### Choose the event and save Search for the event, choose it, then select **Link event**. "Event link saved." confirms it, and the event shows on the card and in the Event column on **Cards**. **Conseil:** Fai uses the link to add the card's spending to that event's budget, as Let Fai prepare your finance work shows. Select **Remove link** to take it off. Fai can link a card to one of your events, or remove the link, after you agree. ### Dans votre tableau de bord, avec Fai Link the Vault card \ to \ ## Rename a card 1. ### Select Rename and save Open the card, select **Rename**, enter the new name in **Card name**, then select **Save**. Fai can rename a card after you agree. ### Dans votre tableau de bord, avec Fai Rename the Vault card \ to \ ## Questions que vous pourriez avoir Should I freeze or cancel a lost card?: Freeze it first: payments stop at once and you can unfreeze it if it turns up. Cancel it once you know it is gone for good, because a cancelled card can never be used again. Why don't I see Freeze card or Edit limits?: "Only owners and admins can freeze, cancel or change a card." appears at the top of the section for everyone else. Ask an owner or admin of the brand. Can I unfreeze a cancelled card?: No. **Cancelled** is final, so issue a new card from **Cards** if the person needs one. Does freezing a card stop payments already made?: No. Freezing declines new payments. A purchase already authorised settles as normal, and Card activity lists it. Why does Vault ask me to confirm it's me?: Changing a card is a sensitive action, so Vault may ask for your second factor in **Authenticate to continue** before the change goes through. **You are approving** at the top of the check says **Change a card** and names the card. Continue only if they match what you want to do. What does Someone else changed this card's controls mean?: Another person on your team changed the card while you were changing it. Nothing you changed was saved, and the section shows the card's controls now. Check your changes, then select **Save controls** again. Can I see only the frozen cards?: Yes. On **Cards**, choose **Frozen** in **Show cards**. ## Vous avez encore une question ? Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même. [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise. ## Guides associés - [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/event-banking) - [Let your event team spend with Vault cards](https://www.ticketfairy.com/fr/guides/issue-vault-cards) - [Track what your event team spends on Vault cards](https://www.ticketfairy.com/fr/guides/track-vault-spending) - [Let Fai prepare the finance work after your events](https://www.ticketfairy.com/fr/guides/let-fai-prepare-your-finance-work) - [Ouvrir un compte Vault pour recevoir l’argent de vos billets](https://www.ticketfairy.com/fr/guides/open-a-vault-account) - [Voir combien de vos recettes de billetterie vous pouvez dépenser depuis Vault](https://www.ticketfairy.com/fr/guides/read-your-vault-balances) - [Voir ce que votre événement a rapporté et quand vous serez payé](https://www.ticketfairy.com/fr/guides/see-what-your-event-earned) - [Recevez les paiements de vos événements dans les devises locales avec Vault](https://www.ticketfairy.com/fr/guides/receive-money-in-global-accounts) - [Payez vos fournisseurs événementiels depuis Vault](https://www.ticketfairy.com/fr/guides/pay-suppliers-from-your-vault) - [Payer toutes les personnes à qui vous devez de l’argent pour un événement](https://www.ticketfairy.com/fr/guides/pay-everyone-you-owe-for-an-event) - [Pay your event's artists, suppliers and crew at once from Vault](https://www.ticketfairy.com/fr/guides/pay-several-people-at-once) - [Invoice sponsors and partners for your event from Vault](https://www.ticketfairy.com/fr/guides/manage-vault-invoices) - [Pay your venue rent, artist residencies and regular event suppliers automatically from Vault](https://www.ticketfairy.com/fr/guides/set-up-recurring-payments-from-vault) - [Make a second person send every payment from your event money](https://www.ticketfairy.com/fr/guides/turn-on-payment-approvals) - [Collect table deposits, venue hire and sponsorship for your events with Vault payment links](https://www.ticketfairy.com/fr/guides/get-paid-with-vault-payment-links) - [Mark a supplier you pay every event as trusted](https://www.ticketfairy.com/fr/guides/trust-a-payout-recipient) - [Issue Vault cards to your whole event crew at once](https://www.ticketfairy.com/fr/guides/issue-vault-cards-to-your-event-crew) - [Add receipts, notes and events to your team's Vault card payments](https://www.ticketfairy.com/fr/guides/add-receipts-to-vault-card-payments) - [Report a problem with an event supplier's Vault card payment and follow the dispute](https://www.ticketfairy.com/fr/guides/report-a-problem-with-a-vault-card-payment) - [Get a Vault statement of your event money for your accountant](https://www.ticketfairy.com/fr/guides/get-a-vault-statement) - [Convert currencies and follow every movement of your event money in Vault](https://www.ticketfairy.com/fr/guides/convert-currencies-and-read-your-vault-activity) - [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides) ## Faites-le sur votre propre événement Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial. [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) ## Vendez des billets avec Ticket Fairy Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription. - Montez votre événement en quelques minutes - Les événements gratuits sont gratuits - Fai, votre copilote, est intégrée [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise. ## Voyez-le lors d'un appel Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement. [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/fr/event-ticketing/event-banking) ### Des conseils pour vendre plus de billets Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication. Nous respectons votre vie privée. Désabonnement à tout moment.