---
title: "Handle lost property at your event | Guides Ticket Fairy"
description: "Log every phone, wallet and bag handed in at your event with a photo and a reference, take lost reports from your team or from attendees on a public page, and let Fai spot the found items that may match. Hand each item back with a record of who collected it and how you checked it was theirs."
canonical: "https://www.ticketfairy.com/fr/guides/handle-lost-property-at-your-event"
---

# Handle lost property at your event | Guides Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. Handle lost property at your event

Piloter la production

# Handle lost property at your event

Festival and venue information points take in hundreds of lost phones, keys and jackets over a weekend, and the emails from attendees keep coming for weeks. Lost property gives every item a reference, matches it against what attendees report, and keeps a record of who collected it.

Log every phone, wallet and bag handed in at your event with a photo and a reference, take lost reports from your team or from attendees on a public page, and let Fai spot the found items that may match. Hand each item back with a record of who collected it and how you checked it was theirs.

Pour:  Reuniting attendees with what they lost at your event

Durée:  9 minutes

- [Open Lost property](#step-1)
- [Log what is handed in](#step-2)
- [Take a lost report](#step-3)
- [Turn on the public report page](#step-4)
- [Check Fai's possible matches](#step-5)
- [Hand the item back](#step-6)

## Avant de commencer

- You are an owner, admin or producer on the event. The event's **Management** page opens for those roles only.

1. ## Open Lost property

   Open the event, select **Management**, then select **Lost property** in the list of sections.

   **Remarque:** If Lost property is not in the list, select **More sections** and open it there. **Handed in** lists everything kept, with its reference.
          ![Ticket Fairy Lost property section with a backpack and a phone handed in, their references and where each is kept](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--lost-property.png)    Lost property.
2. ## Log what is handed in

   Select **Log a found item**, enter **What was handed in?**, **Where was it found?** and **Where is it kept?**, then select **Log it**.

   **Remarque:** Select **Add a photo** to help the owner recognise it. The item gets a reference such as F-12 to put on its label.
          ![Ticket Fairy Log a found item dialog with what was handed in, where it was found, where it is kept and a photo](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--log-found.png)    Log a found item.
3. ## Take a lost report

   Select **Take a lost report**, enter **What was lost?** and how to reach the owner, then select **Save the report**.

   **Remarque:** Give the owner the reference, such as L-7, so they can quote it when they collect their item.
          ![Ticket Fairy dialog to take a lost report, with what was lost, the owner's name, email and phone, and where and when they lost it](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--report-lost.png)    Take a lost report.
4. ## Turn on the public report page

   Optional: select **Settings**, turn on **Public “Report something lost” page**, then select **Copy link**.

   **Remarque:** Attendees report what they lost without signing in, and their reports appear under **Lost reports**. Share the link on your event page, in emails or on a QR code on site.
          ![Ticket Fairy lost property settings with how long to keep found items and the public report page turned on with its link](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--settings.png)    Lost property settings.
5. ## Check Fai's possible matches

   Select **Possible matches**, compare each found item with the lost report, then select **It's a match** or **Not a match**.

   **Remarque:** Fai compares the words, the kind of thing and the place in every report and found item, and says why she thinks they match. When the owner left an email address, she drafts an email telling them, and you approve it on Today before it is sent.
          ![Ticket Fairy possible match between a backpack handed in and a lost report, with the words, kind of thing and place they share](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--possible-matches.png)    A possible match.
6. ## Hand the item back

   Open the found item, select **Hand back**, enter **Who is collecting it?** and **How did you check it is theirs?**, then select **Hand it back**.

   **Remarque:** Ask for the reference and photo ID, or a description only the owner would know. The item then shows as **Handed back**.
          ![Ticket Fairy dialog to hand back a found item, with who is collecting it and how you checked it is theirs](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--hand-back.png)    Hand an item back.

## Essayez ces étapes sur votre propre événement

Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.

    Votre adresse e-mail    [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Ou faites-le faire pour vous

Fai reads what has been handed in, the lost reports and her possible matches, logs a found item or a lost report, hands an item back with a note of how you checked it was theirs, records an item as gone or undoes it, confirms or dismisses a match, and changes the settings. She shows you each change and waits for your yes first. Any member of your event's team can ask Fai to log an item, take a report or hand an item back.

### Dans votre tableau de bord, avec Fai

Log a found item at \<EVENT NAME\>: black backpack with a red keyring, found by the main stage bar, kept in box 3 at the info tent

## Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

   [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Record items as gone

1. ### Record them

   When the list says items were kept longer than your disposal time, select **See them**, select the record button, enter **What happened to it?**, then select **Record it**.

   **Remarque:** Nothing is thrown away or deleted by itself. Select **Undo and keep it again** on an item recorded by mistake.

Fai records items as gone, or keeps one again, when you ask, after you confirm.

### Dans votre tableau de bord, avec Fai

Record the unclaimed items at \<EVENT NAME\> as donated to charity

## Questions que vous pourriez avoir

Who can see the owner's and finder's details?:  Only the event's owners, admins and producers, and every time someone opens them it is recorded. The details stay with the item or report, so you can always see who handed an item in and who collected it.

Can my information point team log items without the Management page?:  Yes. Any member of your event's team can ask Fai to log a found item, take a lost report or hand an item back, and Fai waits for their yes first.

How long do we keep found items?:  Set Keep found items for (days) in Settings. After that, items still kept show as ready to record as gone.

Can I link a lost item to an incident?:  Yes. In an incident, select Lost or found item? to log it as found or take a lost report linked to that incident.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/fr/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Report and handle incidents at your event](https://www.ticketfairy.com/fr/guides/report-and-handle-incidents-at-your-event)
- [Run your event from its Today page](https://www.ticketfairy.com/fr/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/fr/guides/find-any-performer-stage-or-day-on-your-event)
- [Créez le déroulé de votre journée d’événement](https://www.ticketfairy.com/fr/guides/plan-your-event-production)
- [Suivez chaque réservation d’artiste pour votre événement](https://www.ticketfairy.com/fr/guides/book-and-brief-your-artists)
- [Faites avancer les tâches de votre événement](https://www.ticketfairy.com/fr/guides/keep-your-event-tasks-on-track)
- [Balance your event team's workload](https://www.ticketfairy.com/fr/guides/balance-your-event-teams-workload)
- [Read your event's email in one inbox](https://www.ticketfairy.com/fr/guides/read-your-event-email-in-one-inbox)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/fr/guides/take-notes-on-your-event-calls-with-fai)
- [Choose what Fai does on your event](https://www.ticketfairy.com/fr/guides/choose-what-fai-does-on-your-event)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/fr/guides/keep-rider-lists-and-notes-for-your-artists)
- [Advance your performers before the show](https://www.ticketfairy.com/fr/guides/advance-your-performers-before-the-show)
- [Suivez l’hébergement des artistes et de l’équipe de votre événement](https://www.ticketfairy.com/fr/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/fr/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your run of show and who calls it](https://www.ticketfairy.com/fr/guides/plan-your-run-of-show-and-who-calls-it)
- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/fr/guides/share-day-sheets-with-your-on-site-teams)
- [Call your show live on show day](https://www.ticketfairy.com/fr/guides/call-your-show-live-on-show-day)
- [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/fr/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Hold dates for shows at your venue](https://www.ticketfairy.com/fr/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/fr/guides/make-an-offer-to-an-artists-agent)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/fr/guides/settle-a-show-with-an-artist)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/fr/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/fr/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/fr/guides/take-trader-applications-for-your-event)
- [Get your traders ready for show day](https://www.ticketfairy.com/fr/guides/get-your-traders-ready-for-show-day)
- [Draw your event site map and share it](https://www.ticketfairy.com/fr/guides/draw-your-event-site-map-and-share-it)
- [Build your event rota and check staff in](https://www.ticketfairy.com/fr/guides/build-your-event-rota-and-check-staff-in)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/fr/guides/issue-accreditation-passes-for-your-event)
- [Recruit volunteers for your event](https://www.ticketfairy.com/fr/guides/recruit-volunteers-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/fr/guides/give-volunteers-their-own-page-and-track-hours)
- [Keep a risk register for your event](https://www.ticketfairy.com/fr/guides/keep-a-risk-register-for-your-event)
- [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/fr/guides/message-the-people-working-on-your-event)
- [Send your event lists to your team on a schedule](https://www.ticketfairy.com/fr/guides/send-your-event-lists-to-your-team-on-a-schedule)
- [Publish your event line-up and set times](https://www.ticketfairy.com/fr/guides/publish-your-line-up-and-set-times)
- [Ajouter chaque personne qui envoie le formulaire de votre événement à vos bénévoles, commerçants ou à votre équipe technique](https://www.ticketfairy.com/fr/guides/add-form-applicants-to-your-event-teams)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre copilote, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication.

Nous respectons votre vie privée. Désabonnement à tout moment.