---
title: "Message the crew, volunteers and traders working on your event | Guides Ticket Fairy"
description: "Email or text the people working on your event: a department, one day's rota, your volunteers, performers' teams, traders, press or sponsors in one go, start from a show-day template or let Fai draft it, check exactly who gets it before it goes, and see who it reached."
canonical: "https://www.ticketfairy.com/fr/guides/message-the-people-working-on-your-event"
---

# Message the crew, volunteers and traders working on your event | Guides Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. Message the crew, volunteers and traders working on your event

Piloter la production

# Message the crew, volunteers and traders working on your event

On show day, a gate change or a weather hold has to reach every steward, bar volunteer and trader in minutes, not after a round of phone calls. One message to the right groups, with a count of who gets it before you press send, keeps the whole site working from the same information.

Email or text the people working on your event: a department, one day's rota, your volunteers, performers' teams, traders, press or sponsors in one go, start from a show-day template or let Fai draft it, check exactly who gets it before it goes, and see who it reached.

Pour:  Telling the people working on your event what they need to know

Durée:  7 minutes

- [Open Messages](#step-1)
- [Start a message](#step-2)
- [Choose who gets it](#step-3)
- [Choose how to send it](#step-4)
- [Enter the message](#step-5)
- [Choose when it goes](#step-6)
- [Check who gets it, then send](#step-7)
- [See who it reached](#step-8)

## Avant de commencer

- You need an owner, admin or producer role on the event, and your brand and account need to be verified.
- Text messages need texting turned on for the event. Ask Ticket Fairy support to turn it on.

1. ## Open Messages

   Open the event, select **Management**, then select **Messages** in the list of sections. Each message shows who it went to and how many it reached.

   **Remarque:** If Messages is not in the list, select **More sections** and open it there. On show day, **Message people** is also at the top of the show-day view.
          ![Ticket Fairy Messages section with a scheduled weather hold and a sent gate change, each showing who it went to and how many it reached](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--messages.png)    Management, Messages.
2. ## Start a message

   Select **Message people**.
          ![Ticket Fairy Message people dialog with the groups to choose from, email or text message, quick show-day messages, a box to ask Fai for a draft and the message fields](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--message-people.png)    Message people.
3. ## Choose who gets it

   Under **Who gets it**, tick each group, then narrow a group by its status, role, day, team or shift where it offers one.

   **Remarque:** The groups are departments, people on the rota, all crew, volunteers, performers' teams, traders, press and sponsors. Someone in two groups gets the message once.
4. ## Choose how to send it

   Under **How to send it**, tick **Email**, **Text message** or both.

   **Remarque:** If a channel isn't available for the event, a note under the channels says why. A text runs to 480 characters, and the counter under it shows how many parts each text takes.
5. ## Enter the message

   Select a quick show-day message such as **Weather hold**, or enter what you want to say under **Ask Fai for a draft** and select **Draft it for me**, then check the subject and message.

   **Remarque:** Replace the words in square brackets in a template. Select a word beside **Add each person's:**, such as first name or shift time, to fill it in for each person.
6. ## Choose when it goes

   Optional: Select **More details**, turn on **Send later** and choose the time.

   **Remarque:** The time is in the event's time zone, at least 5 minutes and at most 60 days from now. You can cancel a scheduled message until it goes.
7. ## Check who gets it, then send

   Select **Check before sending**, read who gets it by email and by text, then select **Send to** with the number of people.

   **Remarque:** The check lists anyone left out, such as someone with no mobile number or a number that replied STOP. If the group changed since you checked, you see the new count and check again.
   **Avertissement:** A message can't be taken back once it's sent.
8. ## See who it reached

   Select the message in the list. Each person shows **Sent**, **Opened**, **On the way** or **Not sent**.

   **Remarque:** Sent means the email or text left us, and opened shows when the person's email app loads images. Select **Not reached** to see who it missed.
          ![Ticket Fairy message panel showing who a gate change reached, who opened it and who it did not reach](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--delivery.png)    One message, who it reached.

## Essayez ces étapes sur votre propre événement

Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.

    Votre adresse e-mail    [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Ou faites-le faire pour vous

Fai drafts a message in your brand's voice, counts who it will reach and sends it after you confirm the count and the channels. She never sends without your yes.

### Dans votre tableau de bord, avec Fai

Email Saturday's stewards and bar volunteers on \<EVENT NAME\> that the gates open 30 minutes early, and show me who gets it before you send

### Depuis votre propre assistant, via MCP

Connectez votre assistant à [notre serveur MCP](https://www.ticketfairy.com/mcp-server) et demandez-lui :

La configuration MCP copiée contient `--read-only`. Retirez `--read-only` uniquement lorsque vous voulez que votre assistant effectue des changements. Les changements courants s’exécutent à votre demande ; les actions destructives sollicitent votre accord dans un client compatible. Si votre client ne peut pas vous le demander, effectuez le changement dans le tableau de bord.

Find my event \<EVENT NAME\>, count how many volunteers a message would reach by email, draft a message saying the gates open 30 minutes early, and ask me before you send it

## Depuis votre terminal

Installez la CLI depuis [notre page CLI](https://www.ticketfairy.com/cli), connectez-vous avec `ticketfairy auth login`, puis choisissez la marque sur laquelle vous travaillez avec `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` et `ticketfairy event list` affichent les identifiants utilisés par les autres commandes.

Use the CLI to see which groups and channels an event can message, count an audience, have Fai draft the text, send it and list what was sent. Sending needs --expected-count, the count you checked, and asks you first unless you add --force. You need an owner, admin or producer login on the event.

### List the groups, statuses and channels this event can message.

ticketfairy event-os messages options \<EVENT\_ID\>

### Count who a message to every volunteer would reach by email.

ticketfairy event-os messages audience \<EVENT\_ID\> --audience '{"groups":\[{"source":"volunteers"}\]}'

### Have Fai draft the message from your words. Nothing is sent.

ticketfairy event-os messages draft \<EVENT\_ID\> --request "Gates open 30 minutes early on Saturday"

### Email every volunteer. This sends and asks you first; the count must match the one you checked.

ticketfairy event-os messages send \<EVENT\_ID\> --audience '{"groups":\[{"source":"volunteers"}\]}' --subject "\<SUBJECT\>" --message "\<MESSAGE\>" --expected-count \<COUNT\>

### List the messages sent and scheduled on the event.

ticketfairy event-os messages list \<EVENT\_ID\>

## Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

   [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Send a message again to the people it missed

1. ### Send it again

   Open the message, select **Send again to people it didn't reach**, then **Send again**.

   **Remarque:** Numbers that replied STOP or can't receive texts are left out. The button appears once the message has finished sending.

Send a message again from its panel in the dashboard.

## Cancel a scheduled message

1. ### Cancel it

   Open the scheduled message, select **Cancel this message**, then **Cancel message**.

   **Remarque:** It is not sent to anyone, and it stays in the list as **Cancelled**.

Cancel a scheduled message from its panel in the dashboard.

## See every message one person was sent

1. ### Open their messages

   Select a person's name in a message, or **Messages** beside a contact on a performer's page, to see every message they were sent about the event.
          ![Ticket Fairy list of every message one crew member was sent about the event](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--person-messages.png)    Messages to one person.

Fai lists the messages sent on the event and who each one reached.

### Dans votre tableau de bord, avec Fai

Which messages did we send about \<EVENT NAME\> today, and who did they not reach?

## Questions que vous pourriez avoir

Where do replies go?:  Replies to the email go to your brand's email address. Replies to a text get an automatic answer and are not collected, so ask people to reply by email or phone.

How many people can I message?:  One message can go to up to 2,000 people, and your team can message up to 10,000 people a day and send 20 messages an hour.

Does Fai send messages on her own?:  No. When a set time on the run of show moves by 15 minutes or more, Fai suggests an email to the teams it affects on the event's Today page, and nothing goes until someone approves it.

Can I message ticket holders here?:  No. This section is for the people working on the event. Email ticket buyers from the event's Messaging page.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)
- [Recruit volunteers for your event](https://www.ticketfairy.com/fr/guides/recruit-volunteers-for-your-event)
- [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/fr/guides/take-trader-applications-for-your-event)
- [Call your show live on show day](https://www.ticketfairy.com/fr/guides/call-your-show-live-on-show-day)
- [Run your event from its Today page](https://www.ticketfairy.com/fr/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/fr/guides/find-any-performer-stage-or-day-on-your-event)
- [Créez le déroulé de votre journée d’événement](https://www.ticketfairy.com/fr/guides/plan-your-event-production)
- [Suivez chaque réservation d’artiste pour votre événement](https://www.ticketfairy.com/fr/guides/book-and-brief-your-artists)
- [Faites avancer les tâches de votre événement](https://www.ticketfairy.com/fr/guides/keep-your-event-tasks-on-track)
- [Balance your event team's workload](https://www.ticketfairy.com/fr/guides/balance-your-event-teams-workload)
- [Read your event's email in one inbox](https://www.ticketfairy.com/fr/guides/read-your-event-email-in-one-inbox)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/fr/guides/take-notes-on-your-event-calls-with-fai)
- [Choose what Fai does on your event](https://www.ticketfairy.com/fr/guides/choose-what-fai-does-on-your-event)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/fr/guides/keep-rider-lists-and-notes-for-your-artists)
- [Advance your performers before the show](https://www.ticketfairy.com/fr/guides/advance-your-performers-before-the-show)
- [Suivez l’hébergement des artistes et de l’équipe de votre événement](https://www.ticketfairy.com/fr/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/fr/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your run of show and who calls it](https://www.ticketfairy.com/fr/guides/plan-your-run-of-show-and-who-calls-it)
- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/fr/guides/share-day-sheets-with-your-on-site-teams)
- [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/fr/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Hold dates for shows at your venue](https://www.ticketfairy.com/fr/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/fr/guides/make-an-offer-to-an-artists-agent)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/fr/guides/settle-a-show-with-an-artist)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/fr/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/fr/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Get your traders ready for show day](https://www.ticketfairy.com/fr/guides/get-your-traders-ready-for-show-day)
- [Draw your event site map and share it](https://www.ticketfairy.com/fr/guides/draw-your-event-site-map-and-share-it)
- [Build your event rota and check staff in](https://www.ticketfairy.com/fr/guides/build-your-event-rota-and-check-staff-in)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/fr/guides/issue-accreditation-passes-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/fr/guides/give-volunteers-their-own-page-and-track-hours)
- [Report and handle incidents at your event](https://www.ticketfairy.com/fr/guides/report-and-handle-incidents-at-your-event)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/fr/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Handle lost property at your event](https://www.ticketfairy.com/fr/guides/handle-lost-property-at-your-event)
- [Keep a risk register for your event](https://www.ticketfairy.com/fr/guides/keep-a-risk-register-for-your-event)
- [Send your event lists to your team on a schedule](https://www.ticketfairy.com/fr/guides/send-your-event-lists-to-your-team-on-a-schedule)
- [Publish your event line-up and set times](https://www.ticketfairy.com/fr/guides/publish-your-line-up-and-set-times)
- [Ajouter chaque personne qui envoie le formulaire de votre événement à vos bénévoles, commerçants ou à votre équipe technique](https://www.ticketfairy.com/fr/guides/add-form-applicants-to-your-event-teams)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre copilote, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication.

Nous respectons votre vie privée. Désabonnement à tout moment.