---
title: "Postpone or reschedule an event | Guides Ticket Fairy"
description: "Tell ticket holders that the date has changed, publish the new date once you have it, and choose who can ask for a refund."
canonical: "https://www.ticketfairy.com/fr/guides/postpone-or-reschedule-an-event"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. [Change the date or call off an event](https://www.ticketfairy.com/fr/guides/change-or-call-off-an-event)
4. Postpone or reschedule an event

Créer un événement

# Postpone or reschedule an event

A headliner drops out, or the venue falls through, and your ticket holders need to hear it from you the same day. Before the new date is confirmed, you can postpone, choose who can ask for their money back, and change or lift the postponement once plans are settled.

You're postponing as part of changing the date of your event or calling it off. You can return to that guide to compare the choices. [Change the date or call off an event](https://www.ticketfairy.com/fr/guides/change-or-call-off-an-event)

Durée:  9 minutes

- [Open Event Details and select Postpone Event](#step-1)
- [Choose whether to show the new date](#step-2)
- [Enter the new start and end](#step-3)
- [Choose when the postponement notice ends](#step-4)
- [Choose who can request a refund](#step-5)
- [Confirm the postponement](#step-6)
- [Tell ticket holders in your own words](#step-7)
- [Update the event page to match](#step-8)
- [Check the event against the new date](#step-9)

## Avant de commencer

- You are an owner or admin for the event. You can't use the Event Status controls after the event has ended or after its funds have been paid out.
- You know whether to announce the new date now or keep it hidden while you confirm the venue, artists and suppliers.
- You have decided which ticket holders can request a refund. Check any commitments in your terms, artist and venue agreements before choosing.

1. ## Open Event Details and select Postpone Event

   Open the event and select **Event Details**. In the row of status actions above the form, select **Postpone Event**.

   **Remarque:** Use postponement when the event will still happen. Cancel the event only when it will not take place at all.
2. ## Choose whether to show the new date

   Choose whether the new date appears on the event page.

   - **Show new date**: You publish the new date with the postponement, which suits a date you have confirmed.
   - **Hide new date**: You announce the postponement without a date, which suits an announcement that cannot wait for the venue and artists to confirm.
   **Remarque:** If you hide the date, buyers still see the postponement, and you don't publish dates that may change.

   ![The Postpone Event dialog with date visibility, new event dates, postponement banner date and refund choices](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--postpone-event.png)    
   *Event Details, Event Status, Postpone Event.*
3. ## Enter the new start and end

   Enter the new **Start Date** and **End Date**. The time matters as much as the day when the event runs past midnight.

   **Remarque:** Ticket Fairy sends the postponement email to ticket holders after you confirm the new dates, removes the old sales start and check-in times, and moves the sales end to the new start. Check those times after postponing.
4. ## Choose when the postponement notice ends

   Under **Postponement banner will be shown until**, enter the date and time when the postponement period should end.

   **Remarque:** After this time, the postponement notice ends and scheduled event reminders and subscriber emails may resume. Set it later than when you expect to remove the postponed status, and extend it if your plans take longer.
5. ## Choose who can request a refund

   Choose who can request a refund.

   - **Refund all tickets**: Every eligible paid ticket holder can request a refund.
   - **Refund tickets purchased before event was postponed**: Only tickets bought before the postponement can be refunded on request.
   - **No automatic refunds**: Buyers cannot refund themselves, and your team handles each request. The dialog then asks for **Refund policy text**, where you tell buyers what to do.
   **Remarque:** These choices only decide who can ask for a refund; selecting **Postpone Event** doesn't refund anyone. Buyers can use the self-service refund only on paid tickets that are still valid or listed for resale.
6. ## Confirm the postponement

   Select **Postpone Event**, read the date-reminder confirmation and select **Confirm**.

   **Remarque:** The event page and tickets now use the new event dates. Check any other times you set separately.
7. ## Tell ticket holders in your own words

   Email every ticket holder the same day, saying what changed, what it means for their ticket and what you are doing next.

   **Remarque:** The postponement email tells them the date moved and, where you allowed refunds, how to ask for one. Yours is the one that says why.

   ![Email composer with the audience selector](https://www.ticketfairy.com/embeds/posters/marketing-messaging--email-composer.png)    
   *Event, Messaging, Send Email.*
8. ## Update the event page to match

   Open the event and change the description so a buyer who reaches the page reads the same thing your email said.

   **Remarque:** Tickets stay available during a postponement, so new buyers read the description as it is until you change it.
9. ## Check the event against the new date

   Reopen the event and check the public page, ticket sale end, doors time, last entry, ticket-level entry times and any scheduled messages against the new date.

## Ou faites-le faire pour vous

Fai, votre coéquipière IA, peut vérifier les ventes, mettre à jour votre événement ou modifier un billet à votre demande.

Fai can open Event Details for you and guide you through the Event Status controls. The CLI can postpone an event from a reviewed JSON or YAML file. MCP can show your assistant the event's current dates and status before and after the change.

### Dans votre tableau de bord, avec Fai

```
Open Event Details for <EVENT NAME> and help me postpone it. I want to check the new dates, what ticket holders will see and who can request a refund before I confirm
```

### Depuis votre propre assistant, via MCP

Connectez votre assistant à [notre serveur MCP](https://www.ticketfairy.com/mcp-server) et demandez-lui :

Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements.

```
Pick the brand, find <EVENT NAME> and show its current status, start, end and timezone
```

## Depuis votre terminal

Installez la CLI depuis [notre page CLI](https://www.ticketfairy.com/cli), connectez-vous avec `ticketfairy auth login`, puis choisissez la marque sur laquelle vous travaillez avec `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` et `ticketfairy event list` affichent les identifiants utilisés par les autres commandes.

Put the new dates, date visibility, banner end and refund choice in a JSON or YAML file, review it, then run the postpone command. The command asks for confirmation.

### Postpone or reschedule an event from a reviewed file

```
ticketfairy event postpone <EVENT_ID> --from-file postponement.yaml
```

## Update the date or refund choice

1. ### Open the current postponement

   Return to **Event Details** and select **Update Postponement**.

   ![The Update Postponement dialog with the current date visibility, event dates, postponement end time and refund choice](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--update-postponement.png)    
   *Event Details, Event Status, Update Postponement.*
2. ### Save the revised postponement

   Change the date visibility, start, end, banner end or refund choice, then select **Save Changes** and **Confirm**. Review the connected event times again when the start or end changed.

   **Remarque:** Treat a saved update as another announcement to ticket holders and check every date and time before you confirm the change.

Fai can open Event Details for the event. The CLI uses the same reviewed-file command as the first postponement. MCP can check the dates and status afterward.

### Dans votre tableau de bord, avec Fai

```
Open Event Details for <EVENT NAME> so I can update its postponement
```

### Depuis votre propre assistant, via MCP

Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements.

```
Pick the brand, find <EVENT NAME> and show its current status, start and end
```

### Depuis votre terminal

Run the postpone command again with the complete revised values.

#### Replace the current postponement values

```
ticketfairy event postpone <EVENT_ID> --from-file postponement.yaml
```

## Reveal a date that was hidden

1. ### Select Disclose Event Date

   Select **Disclose Event Date** after the new date is ready to publish.
2. ### Confirm and check the public page

   Read the confirmation, select **Confirm**, then open the public event page and check the date and time.

Fai can open Event Details so you can reveal the date. The CLI asks you to confirm the change. MCP can check the event date afterward.

### Dans votre tableau de bord, avec Fai

```
Open Event Details for <EVENT NAME> so I can reveal its postponed date
```

### Depuis votre propre assistant, via MCP

Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements.

```
Pick the brand, find <EVENT NAME> and show the current start and end
```

### Depuis votre terminal

Reveal the saved date after checking it in Event Details.

#### Reveal the new event date

```
ticketfairy event disclose-date <EVENT_ID>
```

## Remove the postponed status

1. ### Turn off self-service refunds if they should end

   Optional: Select **Update Postponement**, choose **No automatic refunds**, then select **Save Changes** and **Confirm**. If you leave it as it is, ticket holders can still request refunds under the current policy.

   **Remarque:** Removing the postponed status does not change the refund choice. Turn off self-service refunds first when that option should end with the postponement.
2. ### Select Remove Postponed Status

   Select **Remove Postponed Status** when you no longer need the postponement notice.

   **Remarque:** If the new date is still hidden, removing the postponed status also hides the event content from attendees. Select **Disclose Event Date** first when buyers should keep seeing the event.
3. ### Confirm the change

   Read whether the event content will remain visible or hidden, then select **Remove Postponed Status**. The public event page then shows the event without the postponed notice.

   **Remarque:** This removes the postponement and its banner. The event keeps the current start and end dates.

Fai can open Event Details so you can review refunds and remove the postponed status. The CLI can update the refund choice before removing the status. MCP can check the event status afterward.

### Dans votre tableau de bord, avec Fai

```
Open Event Details for <EVENT NAME> so I can review its refund choice and remove the postponed status
```

### Depuis votre propre assistant, via MCP

Conservez `--read-only` dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements.

```
Pick the brand, find <EVENT NAME> and show its current status
```

### Depuis votre terminal

If self-service refunds should end, first run the postpone command with both refund flags set to false in the complete reviewed file. Then remove the postponed status.

#### Turn off self-service refunds while keeping the current postponement details

```
ticketfairy event postpone <EVENT_ID> --from-file postponement.yaml
```

#### Remove the postponed status

```
ticketfairy event postpone <EVENT_ID> --body '{"flagPostponed":false}'
```

## Questions que vous pourriez avoir

**Will postponing the event refund every order?**

 No. The refund choice decides which eligible paid ticket holders can request a refund. Postponing doesn't refund everyone straight away.

**When are ticket holders emailed?**

 Ticket Fairy sends the postponement email after you confirm a postponement or save an update. Check every saved update as carefully as the first announcement.

**What happens to the old event dates?**

 Ticket Fairy keeps the original start and end with the postponement and uses the new dates on the event. Removing the postponed status keeps the current dates.

**Can I postpone an event after its funds have been paid out?**

 No. You can't use the Event Status action after the event funds have been paid out. Contact Ticket Fairy support with the event ID and the change you need to make.

**Should I postpone or cancel?**

 Postpone when the event will happen on a later date. Cancel when the event will not take place. Cancellation has its own order, refund and reinstatement checks.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utilizer Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale)
- [Change the date or call off an event](https://www.ticketfairy.com/fr/guides/change-or-call-off-an-event)
- [Cancel an event](https://www.ticketfairy.com/fr/guides/cancel-an-event)
- [Email your ticket buyers about your event](https://www.ticketfairy.com/fr/guides/email-your-buyers)
- [Programmer la mise en ligne de ton événement](https://www.ticketfairy.com/fr/guides/schedule-when-your-event-goes-live)
- [Configurer les types de billets](https://www.ticketfairy.com/fr/guides/set-up-ticket-types)
- [Créer un événement](https://www.ticketfairy.com/fr/guides/create-an-event)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Commencez gratuitement avec des événements illimités et sans frais mensuels, puis choisissez une formule payante quand vous avez besoin de plus.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre coéquipière IA, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas de frais mensuels. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utilizer Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs d'événements en activité, et chaque nouveau guide dès sa publication.

Nous respectons votre vie privée. Désabonnement à tout moment.