---
title: "Read your event's email in one inbox | Guides Ticket Fairy"
description: "See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out."
canonical: "https://www.ticketfairy.com/fr/guides/read-your-event-email-in-one-inbox"
---

# Read your event's email in one inbox | Guides Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. Read your event's email in one inbox

Piloter la production

# Read your event's email in one inbox

A festival or tour inbox mixes agents, suppliers, venues and licensing officers across every event you run. The event's Inbox keeps the conversations about this event in one list, summarised, so anyone on the team can pick one up.

See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out.

Pour:  Keeping up with the email about one event

Durée:  6 minutes

- [Open the event's Inbox](#step-1)
- [Open a conversation](#step-2)
- [Turn a follow-up into a task](#step-3)
- [Reply from your own email app](#step-4)
- [Mark junk as spam](#step-5)
- [Check which mailboxes Fai reads](#step-6)

## Avant de commencer

- You are an owner, admin or producer on the event. The event's Management page opens for those roles only.
- At least one Gmail or Outlook mailbox is connected to your brand. Ticket Fairy support connects it for you.

1. ## Open the event's Inbox

   Open the event, select **Management**, then select **Inbox** in the list of sections.

   **Remarque:** The conversations about this event are listed newest first, with the first one open beside them. If a section is not in the list, select **More sections** and open it there.
          ![Ticket Fairy event Inbox with a list of conversations and one open, showing Fai's summary, the follow-ups she found and the messages](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--inbox.png)    The Inbox, with one conversation open.
2. ## Open a conversation

   Select a conversation in the list to read **Fai's summary** and the messages under it.

   **Remarque:** The labels under the subject show how urgent Fai thinks it is and what it is about, such as Hospitality, Permits or Payment.
3. ## Turn a follow-up into a task

   Under **Follow-ups Fai found**, select **Add as task** beside the job you want on the task board.

   **Remarque:** The task goes on the event's task board with the email it came from, and the follow-up then reads **Added to tasks**.
4. ## Reply from your own email app

   Select **Reply by email** to start a reply in your email app.

   **Remarque:** The reply is addressed to the last person who emailed you in the conversation, with the same subject, and it is sent from your own mailbox so the conversation stays there. The button appears once someone outside your connected mailboxes has sent a message in the conversation.
5. ## Mark junk as spam

   Open the conversation and select **Mark as spam**.

   **Remarque:** It leaves the list and does not come back. Select **Show spam** to see it again, then **Not spam** if it was a mistake.
6. ## Check which mailboxes Fai reads

   Select **Connected mailboxes** at the top of the Inbox.

   **Remarque:** Each mailbox shows **Connected**, **Paused**, **Needs attention** or **Disconnected**, and when Fai last checked it. The list is your brand's mailboxes, so every event of the brand reads from the same ones.

## Essayez ces étapes sur votre propre événement

Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.

    Votre adresse e-mail    [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Ou faites-le faire pour vous

Fai searches the conversations in your connected mailboxes, reads one in full and lists the follow-ups she found, so you can ask about the event's email without opening it.

### Dans votre tableau de bord, avec Fai

What has come in by email about \<EVENT NAME\> this week, and what do we still need to do about it?

## Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

   [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Connect your first mailbox

1. ### Ask support to connect your mailbox

   When the Inbox says **No mailbox is connected**, contact Ticket Fairy support and name the Gmail or Outlook mailbox you use for this event.

   **Remarque:** Once it is connected, Fai starts filing the event's email in the Inbox a few minutes after each email arrives.
          ![Ticket Fairy event Inbox before a mailbox is connected, saying to ask the support team to connect a Gmail or Outlook mailbox](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--no-mailbox.png)    The Inbox before a mailbox is connected.

Fai tells you which mailboxes your brand has connected and whether each one is working.

### Dans votre tableau de bord, avec Fai

Which mailboxes does Fai read for \<EVENT NAME\>?

## Questions que vous pourriez avoir

Why is an email I sent about the event not in the Inbox?:  Fai files a conversation under the event it is about. One that does not name the event clearly may be filed under another event or none, and email to a mailbox your brand has not connected never reaches the Inbox.

Can I reply from the dashboard?:  No. Reply by email opens your own email app, so the reply goes from your mailbox and stays in its sent mail.

Does marking spam affect my real mailbox?:  No. It only takes the conversation out of the event's Inbox. The email stays in your mailbox as it was.

Who else sees the Inbox?:  The owners, admins and producers on the event. Everyone reads the same conversations and summaries.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Guides associés

- [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)
- [Créez le déroulé de votre journée d’événement](https://www.ticketfairy.com/fr/guides/plan-your-event-production)
- [Faites avancer les tâches de votre événement](https://www.ticketfairy.com/fr/guides/keep-your-event-tasks-on-track)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/fr/guides/take-notes-on-your-event-calls-with-fai)
- [Run your event from its Today page](https://www.ticketfairy.com/fr/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/fr/guides/find-any-performer-stage-or-day-on-your-event)
- [Suivez chaque réservation d’artiste pour votre événement](https://www.ticketfairy.com/fr/guides/book-and-brief-your-artists)
- [Balance your event team's workload](https://www.ticketfairy.com/fr/guides/balance-your-event-teams-workload)
- [Choose what Fai does on your event](https://www.ticketfairy.com/fr/guides/choose-what-fai-does-on-your-event)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/fr/guides/keep-rider-lists-and-notes-for-your-artists)
- [Advance your performers before the show](https://www.ticketfairy.com/fr/guides/advance-your-performers-before-the-show)
- [Suivez l’hébergement des artistes et de l’équipe de votre événement](https://www.ticketfairy.com/fr/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/fr/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your run of show and who calls it](https://www.ticketfairy.com/fr/guides/plan-your-run-of-show-and-who-calls-it)
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- [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/fr/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Hold dates for shows at your venue](https://www.ticketfairy.com/fr/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/fr/guides/make-an-offer-to-an-artists-agent)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/fr/guides/settle-a-show-with-an-artist)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/fr/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/fr/guides/raise-purchase-orders-and-track-what-your-event-owes)
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- [Get your traders ready for show day](https://www.ticketfairy.com/fr/guides/get-your-traders-ready-for-show-day)
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- [Issue accreditation passes for your event](https://www.ticketfairy.com/fr/guides/issue-accreditation-passes-for-your-event)
- [Recruit volunteers for your event](https://www.ticketfairy.com/fr/guides/recruit-volunteers-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/fr/guides/give-volunteers-their-own-page-and-track-hours)
- [Report and handle incidents at your event](https://www.ticketfairy.com/fr/guides/report-and-handle-incidents-at-your-event)
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- [Publish your event line-up and set times](https://www.ticketfairy.com/fr/guides/publish-your-line-up-and-set-times)
- [Ajouter chaque personne qui envoie le formulaire de votre événement à vos bénévoles, commerçants ou à votre équipe technique](https://www.ticketfairy.com/fr/guides/add-form-applicants-to-your-event-teams)
- [Tous les guides Ticket Fairy](https://www.ticketfairy.com/fr/guides)

## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre copilote, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication.

Nous respectons votre vie privée. Désabonnement à tout moment.