---
title: "Report and handle incidents at your event | Guides Ticket Fairy"
description: "Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with a complete record."
canonical: "https://www.ticketfairy.com/fr/guides/report-and-handle-incidents-at-your-event"
---

# Report and handle incidents at your event | Guides Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/fr/guides)
3. Report and handle incidents at your event

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# Report and handle incidents at your event

Event safety leads, duty managers and stewards need one record of what happened on site, who is dealing with it and what was done, from a fainting at the bar to a crowd surge at the barrier. The incident log takes three answers to start, tells the right people at once when it is serious, and keeps every step for the licensing officer afterwards.

Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with a complete record.

Pour:  Logging and following up what happens on site

Durée:  8 minutes

- [Open the incident log](#step-1)
- [Report what happened](#step-2)
- [Mark it sensitive when it needs to be](#step-3)
- [The automatic safety alert](#step-4)
- [Check Fai's suggestion](#step-5)
- [Move the incident on](#step-6)
- [Add updates as things happen](#step-7)

## Avant de commencer

- You are an owner, admin or producer on the event. The event's **Management** page opens for those roles only.
- Your safety lead's email is set in Rota rules if you want them emailed about serious incidents.

1. ## Open the incident log

   Open the event, select **Management**, then select **Incidents** in the list of sections.

   **Remarque:** **Needs handling** lists new incidents first, then the ones being handled, each with the most serious at the top. The list updates by itself every 20 seconds.
          ![Ticket Fairy incident log for a festival, with counts by status and the incidents that need handling, most serious first](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incidents.png)    The incident log.
2. ## Report what happened

   Select **Report incident**, enter **What happened?** and **Where?**, then choose **How serious is it?**.

   **Remarque:** Keep names out of what happened; put them under People involved in More details, where only your safety team can read them. The time is now and the reporter is you unless you change them under **More details (optional)**.
          ![Ticket Fairy Report an incident dialog with what happened, where, how serious it is and the Sensitive switch](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--report-incident.png)    Report an incident.
3. ## Mark it sensitive when it needs to be

   Turn on **Sensitive** for anything personal, then select **Report**.

   **Remarque:** It is on by default for medical, safeguarding and welfare incidents. Only your safety team and the person who reported it can then read it; everyone else sees only that something happened, when and how serious it is.

## The automatic safety alert

When an incident is reported as High or Critical, or raised to either later, Fai emails your safety lead and the event's owners and admins straight away, up to 20 people. The email gives how serious it is, the type, where and when, with a link, and never what happened or who was involved. If a critical incident is still open 30 minutes after it was reported, Fai emails them again the next time she checks the event, which she does every hour.

4. ## Check Fai's suggestion

   Open the incident, read **Fai suggests**, then select **Use Fai's suggestion** if it is right.

   **Remarque:** Fai reads the report and suggests its type and how serious it is; the person handling it decides. Select **Ask Fai again** after you add more detail.
          ![Ticket Fairy incident panel for a crowd surge, with its seriousness, the next step, Fai's suggestion, the people involved and what has happened so far](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incident.png)    One incident and its timeline.
5. ## Move the incident on

   Under **Next step**, optionally enter a note, then select **Start handling**, **Mark resolved** or **Close**.

   **Remarque:** Every step is added to **What's happened so far** with who took it and when. A resolved or closed incident can be reopened with **Reopen**.
6. ## Add updates as things happen

   Enter the update, for example "paramedics have arrived", then select **Add update**.

   **Remarque:** Updates are added to the timeline and never overwritten. Select **Edit details** to correct where, when, the type or how serious it is.

## Essayez ces étapes sur votre propre événement

Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.

    Votre adresse e-mail    [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Ou faites-le faire pour vous

Fai reads the incident log, logs an incident or adds an update to one, suggests its type and seriousness, changes its details, moves it on, reopens it or removes its personal details. She shows you each change and waits for your yes first. Any member of your event's team can report an incident or add an update through Fai.

### Dans votre tableau de bord, avec Fai

Log an incident at \<EVENT NAME\>: someone fainted near the main bar, medium, first aid is with them

## Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

   [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Remove personal details from an incident

1. ### Remove them

   Open the incident, select **Remove personal details**, then confirm.

   **Remarque:** This clears the people involved and the text of every update. The incident, its type, how serious it was and the record of who did what and when stay.
   **Avertissement:** You cannot undo this.

Fai removes an incident's personal details when you ask, after you confirm. It cannot be undone.

### Dans votre tableau de bord, avec Fai

Remove the personal details from incident 31 at \<EVENT NAME\>

## Questions que vous pourriez avoir

Who is on the safety team?:  The event's owners, admins and producers, and your safety lead when they sign in with the email address in Rota rules. They read sensitive incidents in full, and every time someone opens one it is recorded.

Can I delete an incident logged by mistake?:  No. Incidents are never deleted, so the record stays complete. Close it with a note saying it was logged by mistake.

Can stewards report an incident without the Management page?:  Yes. Any member of your event's team can ask Fai to log an incident or add an update, and Fai waits for their yes first. A high or critical report emails the safety team the same way.

Why did my safety lead not get the email?:  Check their email address in Rota rules. The email goes when an incident is reported or raised to High or Critical, once for each rise.

## Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

   [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

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## Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

  [Créer un compte gratuit](https://manage.ticketfairy.com/welcome) [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo)

## Vendez des billets avec Ticket Fairy

Tout ce qui figure dans ces guides est dans votre tableau de bord dès le jour de votre inscription.

- Montez votre événement en quelques minutes
- Les événements gratuits sont gratuits
- Fai, votre copilote, est intégrée

 [Créer un compte gratuit](https://manage.ticketfairy.com/welcome)

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

## Voyez-le lors d'un appel

Réservez une démo et nous vous montrerons comment Ticket Fairy gère votre type d'événement.

 [Réserver une démo](https://www.ticketfairy.com/fr/event-ticketing/book-a-demo) [D’autres façons d’utiliser Ticket Fairy](https://www.ticketfairy.com/features)

### Des conseils pour vendre plus de billets

Des conseils pratiques d'organisateurs qui affichent complet, et chaque nouveau guide dès sa publication.

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