# How does event accreditation fit with your ticketing and CRM? | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. How does event accreditation fit with your ticketing and CRM? Questions organisers ask # How does event accreditation fit with your ticketing and CRM? What accreditation has to do for staff, crew and press, and why keeping it beside your ticket sales rather than beside a second system is the whole job. For: Anyone accrediting staff, crew, press or partners for a venue or a stadium Takes: 6 minutes Accreditation is four jobs: decide who gets in, issue each of them something that proves it, control how often and how long it works, and be able to say afterwards who was inside. The integration question is what it costs to do those four beside a ticketing system that knows nothing about them. Run accreditation in a system of its own and the cost is two lists that have to agree: names entered twice, a second app on the gate, and a reconciliation at the end of the night. Here the passes sit on the same event as the tickets, every scan is recorded against that event, and the same scanner reads a pass and a ticket. You keep one list of who gets in, run one app on the gate, and export nothing between two systems at the end of the night. ## How Ticket Fairy handles it - ### [Passes on the event itself](https://www.ticketfairy.com/guides/manage-backstage-access-passes) Accreditation is issued from the event it is for, or from the brand above it for access that runs across a season or a tour. Nothing is exported to a second system and nothing has to be imported back. - ### One event to look at, not two systems Passes and ticket sales sit on the same event, so you see who's working and who's attending in one place. A pass carries the holder's name and email, and a note of who approved it. - ### One scanner on the gate The door app reads a pass and a ticket and tells them apart by the code, so a staff entrance and a public gate run the same app and the same training. - ### A record you can answer questions from Each pass carries who it was issued to and a note of who approved it, and each scan is recorded with the time and the person who scanned it. That is the record an incident review asks for. ## How to set it up - [List the groups you accredit](#step-1) - [Create a pass type for each group](#step-2) - [Decide how often each group may enter](#step-3) - [Issue accreditation from the list you already hold](#step-4) - [Brief the gates that will see passes](#step-5) ## What you need before you start - You're an owner or an admin on the event or the brand. - **Multi-Entry Passes** is in your menu. It appears once passes are turned on for your brand or your event -- ask us if you cannot see it. 1. ## List the groups you accredit Staff, crew, production, security, press, partners, contractors. Each group is one pass type, and the list is usually shorter than the one you have been keeping in a spreadsheet. 2. ## Create a pass type for each group On **Multi-Entry Passes**, select **Manage types**, then **Create Pass Type**. The name is what your gate staff will read on the night, so use the word they use. 3. ## Decide how often each group may enter Set **Maximum number of uses per event** per type. Contractors in for one delivery and press in for one set need a cap; crew working the whole build do not. 4. ## Issue accreditation from the list you already hold Take the list each department sends you and add it under **Upload Recipients** as a CSV of first name, last name and email address with no header row. Record who approved it in **Notes**. 5. ## Brief the gates that will see passes Tell the staff entrance what a valid pass looks like on the scanner and what to do with a refusal. The app takes both kinds of code, so the difference is in what your team expects rather than in the setup. A pass is checked against the event, brand or venue it was issued for and against its own limit, not against which entrance it was presented at. ## Questions you might have Do we have to run accreditation and ticketing as two systems?: No. Passes are issued from the same event as the tickets and scanned by the same app, so there is one list of who may enter and one record of who did. That removes the export, the second app and the reconciliation. Is an accredited person the same record as a ticket buyer?: Not on its own: you issue a pass to a name and an email, and that doesn't create or find a customer record. So somebody who works an event and later buys a ticket shows up twice, once as a pass holder and once as a customer. Tell us if you need the two joined for a season. Can accreditation run across a whole season?: Yes. A pass can be held at brand or venue level rather than on one event, which is what a season crew pass needs, and the **Season** type is the one to use for it. Can we limit which entrance an accredited person uses?: Not on the pass itself. A pass carries no zone or entrance list: it is checked against the event, brand or venue it was issued for and against how many times it may be used. Which door somebody goes to stays a matter of who you gave which pass to. What record is there of who came in?: Every scan records what was scanned, when, and who scanned it, and each pass carries the name it was issued to and any note about who approved it. ## Where to go from here - [What else you can do with Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) - [How do you manage backstage access passes for an event?](https://www.ticketfairy.com/guides/manage-backstage-access-passes) - [See which buyers come back to your events](https://www.ticketfairy.com/guides/browse-your-customer-list) - [How do you stop a high-demand on-sale from falling over?](https://www.ticketfairy.com/guides/hold-up-a-high-demand-on-sale) - [How do you manage many events on one ticketing platform?](https://www.ticketfairy.com/guides/run-many-events-on-one-platform) - [How do you compare ticketing platforms on fees, payouts and customer data?](https://www.ticketfairy.com/guides/compare-ticketing-platforms-fees-payouts-and-data) - [How do you build custom reports on ticket sales and buyer behaviour?](https://www.ticketfairy.com/guides/build-custom-reports-on-ticket-sales) - [What marketing tools should a ticketing platform give you?](https://www.ticketfairy.com/guides/marketing-tools-a-ticketing-platform-should-have) - [How do you manage tickets for a multi-day event?](https://www.ticketfairy.com/guides/manage-tickets-for-a-multi-day-event) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event, and follow these steps in your own dashboard. No sales call first. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)