---
title: "Add custom questions to your event checkout | Ticket Fairy Guides"
description: "Collect extra information from buyers or ticket holders for your event checkout, such as a meal choice, accessibility request or company detail, and decide where each answer belongs."
canonical: "https://www.ticketfairy.com/guides/add-custom-checkout-questions"
---

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2. [Guides](https://www.ticketfairy.com/guides)
3. Add custom questions to your event checkout

Checkout and orders

# Add custom questions to your event checkout

If you run a conference, a festival or a venue, your event may need one more answer from each buyer or ticket holder. Custom questions let you collect a meal choice, accessibility request or company detail, and place each answer on the order, ticket or add-on.

Takes:  8 minutes

- [Open the event settings](#step-1)
- [Start a custom field](#step-2)
- [Choose where the answer belongs](#step-3)
- [Choose the question type](#step-4)
- [Enter the question label](#step-5)
- [Give the field its internal name](#step-6)
- [Set the display position](#step-7)
- [Add choices when the question needs them](#step-8)
- [Choose whether the answer is required](#step-9)
- [Create the question and check its group](#step-10)

## Before you start

- You're an owner or admin for the event, or a Ticket Fairy support role allowed to manage its settings.
- You've saved your event and you know whether the answer belongs once per order, once per ticket or once per add-on.
- You have chosen a short question label and a field name without spaces or numbers. Use an underscore in the field name when you need to separate words.

1. ## Open the event settings

   Open **Settings** for the event. The **Custom Fields** section groups existing fields by where their answers belong.

   ![Event settings with existing ticket and order custom checkout fields](https://www.ticketfairy.com/embeds/posters/marketing-checkout-customisation--custom-fields.png)    
   *Event, Settings, Custom Fields.*
2. ## Start a custom field

   Select **Create Custom Field**. The field dialog opens with a text question on the order, ready for you to change.

   ![The Create Custom Field dialog with the checkout question settings](https://www.ticketfairy.com/embeds/posters/marketing-checkout-customisation--custom-field-create.png)    
   *Custom Fields, Create Custom Field.*
3. ## Choose where the answer belongs

   Under **Append to**, choose **Order** for one answer per order, **Ticket** for one answer per ticket holder, or **Add-On** for an answer about an add-on.

   **Note:** Choose Ticket when every attendee may give a different answer. Choose Order when the buyer gives one answer for the whole purchase.
4. ## Choose the question type

   Choose **Type**.

   **Note:** Use Text or Text Area for an open answer, Phone for a number, or Radio, Select or Multiple Select for a fixed set of choices. You can add an Image field for uploads on the order.
5. ## Enter the question label

   Enter the question buyers should read in **Label**.
6. ## Give the field its internal name

   Enter a unique **Name**, such as "meal\_preference" or "accessibility\_needs".

   **Note:** The name cannot contain spaces or numbers. We save each answer under this name, so avoid changing it once buyers have started answering.
7. ## Set the display position

   Enter the display position in **Order of display**.
8. ## Add choices when the question needs them

   For a Radio, Select or Multiple Select question, select **Add Option** for each answer.

   **Note:** Enter the option name and value in each row, and enter a **Default Value** only when one answer should be preselected. Keep option names short and distinct.
9. ## Choose whether the answer is required

   Turn on **Required** if buyers must answer before they can finish checkout.

   **Note:** The display settings control whether the answer appears on **Show on My Ticket**, the PDF, the scan view or an attendee update. Make a question required only when your door or fulfillment team needs the answer.
10. ## Create the question and check its group

    Select **Create**. The new question appears in the Custom Fields table under its Order, Ticket or Add-On group.

    **Note:** Answer the question in a test checkout before you put the event on sale. We save the buyer's answer when they buy, with the order, ticket or add-on it belongs to.

## Or have it done for you

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

Fai can list an event's checkout fields and create basic order, ticket or add-on fields after showing you the proposed type, label and where the answer belongs. She can also remove every custom field at once, after you confirm you want them all deleted. Edit a single field and set conditional rules in the dashboard. You can't manage these fields with MCP or the CLI.

### In your dashboard, with Fai

```
Show me the custom checkout fields on <EVENT NAME>, then add a required ticket question called Meal preference with Vegetarian, Vegan and No preference as the choices. Show me the complete field and ask before saving it
```

## Review or remove existing questions

Open the field row and choose **Edit** to review it, or choose **Delete** after checking the field name. In the dashboard you remove one field at a time, while Fai removes every custom field on the event at once, after you confirm you want them all deleted.

**Warning:** Don't ask Fai to delete when you only want to remove one question. Answers already on orders stay, but new checkouts no longer ask any question you remove.

Fai can list the current fields, or remove every custom field once you confirm you want them all deleted. Edit a single field in the dashboard.

### In your dashboard, with Fai

```
List the custom checkout fields on <EVENT NAME>, then show me which one I should edit in the dashboard to make it optional
```

## Questions you might have

**Should I attach a checkout question to the order or to each ticket?**

 Choose Order when the buyer gives one answer for the whole purchase. Choose Ticket when each ticket holder can have a different answer, such as a meal choice or name. Choose Add-On when the answer belongs to the add-on rather than the ticket.

**Can I make a custom checkout question required?**

 Yes. Turn on Required in the field dialog. Whether you attached the question to the order, a ticket or an add-on, the buyer must answer it before they can finish checkout.

**Can a custom question show only after another answer?**

 Checkout can handle a question that depends on an earlier answer, but Fai can't set up or change those rules. Use the dashboard if your event has the conditional-field control, or ask Ticket Fairy support to help you set it up.

**Can I use the same custom question on several events?**

 A field you add on this Settings page is only for that one event. Add the question to each event that needs it, and check on each event whether the answer belongs to the order, a ticket or an add-on before you publish.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/checkout/checkout-questions-and-attendee-details)
- [Add custom terms to your event checkout](https://www.ticketfairy.com/guides/add-custom-terms-to-your-checkout)
- [How do you answer a ticket sales question no report covers?](https://www.ticketfairy.com/guides/answer-custom-ticket-sales-questions)
- [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types)
- [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/guides/choose-which-attendee-details-checkout-collects)
- [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders)
- [Download your ticket buyers](https://www.ticketfairy.com/guides/download-your-ticket-buyers)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Start free with unlimited events and no monthly fee, and choose a paid plan when you need more.

- Set up your event in minutes
- Free events are free
- Fai, your AI teammate, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/checkout/checkout-questions-and-attendee-details)

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---

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