Checkout and orders
Add custom questions to your event checkout
Your event may need one more answer from each buyer or ticket holder. Custom questions let you collect a meal choice, accessibility request or company detail, and place each answer on the order, ticket or add-on.
Collect extra information from buyers or ticket holders for your event checkout, such as a meal choice, accessibility request or company detail, and decide where each answer belongs.
- For
- Your event team collecting extra buyer, ticket-holder or add-on information at checkout
- Takes
- 8 minutes
- Open the event settings
- Start a custom field
- Choose where the answer belongs
- Choose the question type
- Enter the question label
- Give the field its internal name
- Set the display position
- Add choices when the question needs them
- Choose whether the answer is required
- Create the question and check its group
Before you start
- You're an owner or admin for the event, or a Ticket Fairy support role allowed to manage its settings.
- Your event is saved and you know whether the answer belongs once per order, once per ticket or once per add-on.
- You have chosen a short question label and a field name without spaces or numbers. Use an underscore in the field name when you need to separate words.
-
Open the event settings
Open Settings for the event. The Custom Fields section groups existing fields by where their answers belong.
Event, Settings, Custom Fields. -
Start a custom field
Select Create Custom Field. The field dialog opens with the default order-level text question ready to change.
Custom Fields, Create Custom Field. -
Choose where the answer belongs
Under Append to, choose Order for one answer per order, Ticket for one answer per ticket holder, or Add-On for an answer about an add-on.
Note: Choose Ticket when every attendee may give a different answer. Choose Order when the buyer gives one answer for the whole purchase.
-
Choose the question type
Choose Type.
Note: Use Text or Text Area for an open answer, Phone for a number, or Radio, Select or Multiple Select for a fixed set of choices. Image fields are available for order-level uploads.
-
Enter the question label
Enter the question buyers should read in Label.
-
Give the field its internal name
Enter a unique Name, such as
meal_preference
oraccessibility_needs
.Note: The name cannot contain spaces or numbers. It is the stable name used when the answer is stored, so do not change it casually after buyers have started answering.
-
Set the display position
Enter the display position in Order of display.
-
Add choices when the question needs them
For a Radio, Select or Multiple Select question, select Add Option for each answer.
Note: Enter the option name and value in each row, and enter a Default Value only when one answer should be preselected. Keep option names short and distinct.
-
Choose whether the answer is required
Turn on Required when checkout must have an answer before the buyer can finish.
Note: The display settings control whether the answer appears on Show on My Ticket, the PDF, the scan view or an attendee update. Make a question required only when your door or fulfilment team needs the answer.
-
Create the question and check its group
Select Create. The new question appears in the Custom Fields table under its Order, Ticket or Add-On group.
Note: Answer the question in a test checkout before you put the event on sale. The buyer answer is captured at purchase and stays with the order, ticket or add-on it belongs to.
Try these steps on your own event
Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.
No setup fees. No required monthly ticketing fee. No credit card required.
Or have it done for you
Fai can list an event's checkout fields and create basic order, ticket or add-on fields after showing you the proposed type, label and scope. She can remove all custom fields only after an explicit full-wipe confirmation. Editing one existing field and setting conditional rules remain dashboard work. MCP and the CLI do not manage these fields.
In your dashboard, with Fai
Show me the custom checkout fields on <EVENT NAME>, then add a required ticket question called Meal preference with Vegetarian, Vegan and No preference as the choices. Show me the complete field and ask before saving it
Let Fai do it for you
Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.
No setup fees. No required monthly ticketing fee. No credit card required.
Add buyer acceptance terms
Custom questions collect answers rather than agreement. Use the related Add custom terms to your checkout guide for a required agreement with linked sections such as a refund policy or code of conduct.
Fai can take you to the event Settings page for custom terms. A Ticket Fairy staff member must add or change the agreement there.
In your dashboard, with Fai
Open the event Settings page for <EVENT NAME> so a Ticket Fairy staff member can add the approved checkout terms
Review or remove existing questions
Open the field row and choose Edit to review it, or choose Delete after checking the field name. The dashboard handles one field at a time; the Fai delete action removes every custom field on the event and asks for a full-wipe confirmation.
Warning: Do not use the full-wipe action to remove one question. Existing answers on orders are kept, but new checkouts stop collecting every field you remove.
Fai can list the current fields or remove every custom field after you explicitly confirm the full wipe. Edit one field in the dashboard.
In your dashboard, with Fai
List the custom checkout fields on <EVENT NAME>, then show me which one I should edit in the dashboard to make it optional
Questions you might have
- Should I attach a checkout question to the order or to each ticket?
- Choose Order when the buyer gives one answer for the whole purchase. Choose Ticket when each ticket holder can have a different answer, such as a meal choice or name. Choose Add-On when the answer belongs to the add-on rather than the ticket.
- Can I make a custom checkout question required?
- Yes. Turn on Required in the field dialog. The buyer must answer it in that order, ticket or add-on scope before checkout can finish.
- Can a custom question show only after another answer?
- Conditional custom fields are supported by the checkout data model, but the current Fai path does not create or edit their rules. Use the dashboard when your event has that conditional-field control, or ask Ticket Fairy Support to help with the setup.
- Can I use the same custom question on several events?
- This Settings page saves the field on one event. Add the question to each event that needs it, and check each event's ticket, order or add-on scope before publishing.
Still have a question?
Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.
No setup fees. No required monthly ticketing fee. No credit card required.
Related guides
Do this on your own event
Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.