---
title: "Add custom terms to your event checkout | Ticket Fairy Guides"
description: "Add labeled terms and conditions to your event checkout agreement, so buyers can open each section and accept the complete agreement before they pay."
canonical: "https://www.ticketfairy.com/guides/add-custom-terms-to-your-checkout"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/guides)
3. Add custom terms to your event checkout

Checkout and orders

# Add custom terms to your event checkout

If you run a festival or conference and need buyers to accept your own refund policy or code of conduct, we add it to your checkout as one agreement, with a required checkbox and a link to each section. You send Ticket Fairy support the wording, and support adds each section on the event's Checkout Agreement card.

Takes:  8 minutes

- [Open the event settings](#step-1)
- [Add a terms section](#step-2)
- [Name the section](#step-3)
- [Enter the section content](#step-4)
- [Save the section](#step-5)
- [Add each section separately](#step-6)
- [Review the buyer agreement sentence](#step-7)
- [Edit the agreement sentence when needed](#step-8)
- [Test the hosted checkout](#step-9)

## Before you start

- If you run the event, send Ticket Fairy support the wording for each section, such as your refund policy or code of conduct, and support adds it for you.
- To add the terms yourself, you need a Ticket Fairy support admin, client admin, developer or superadmin login, because only staff see the card.
- You have the approved wording for each section, including the refund, conduct or participation rules buyers must accept.
- You have decided whether the terms should apply to this event before buyers reach checkout.

1. ## Open the event settings

   Open **Settings** for the event. **Checkout Agreement (Custom)** is with the other text your buyers see.

   ![The Checkout Agreement card with refund policy and code of conduct sections](https://www.ticketfairy.com/embeds/posters/marketing-checkout-customisation--custom-terms.png)    
   *Event, Settings, Checkout Agreement (Custom).*
2. ## Add a terms section

   Select **Add a Custom Term**, or **Add Terms & Conditions section** when another section already exists.

   ![The Add Terms & Conditions section dialog](https://www.ticketfairy.com/embeds/posters/marketing-checkout-customisation--custom-terms-add-section.png)    
   *Checkout Agreement (Custom), Add Terms & Conditions section.*
3. ## Name the section

   Enter a unique section name in **Name**, such as Refund Policy or Code of Conduct.

   **Note:** We remove content the editor doesn't support, such as embedded videos or iframes. Use visible text and the supported links, headings and lists in the editor.
4. ## Enter the section content

   Enter the approved wording in **Content**.
5. ## Save the section

   Select **Save**.
6. ## Add each section separately

   Repeat steps 2 to 5 for every section the buyer must be able to read, such as Refund Policy and Code of Conduct. Each section appears as a separate link in the agreement, and each name must be different.
7. ## Review the buyer agreement sentence

   Check **What buyers see at checkout**. Ticket Fairy builds a sentence that links to every section.

   **Note:** If the sentence names a section that doesn't exist, you see a warning, and that link won't open the section you meant. Select **Reset to default** to rebuild the sentence from the current section names.
8. ## Edit the agreement sentence when needed

   Select **Edit**.

   **Note:** Keep each "{SECTION: Section name}" reference matched exactly to a section name. Select **Reset to default** to rebuild the sentence from the current section names.
9. ## Test the hosted checkout

   Check the agreement in a test checkout.

   **Note:** When an event has custom terms, buyers who start on your website finish on the Ticket Fairy checkout page so they see the full agreement. Test checkout from the page your buyers use.

## Or have it done for you

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

Only Ticket Fairy staff can add custom event terms in the dashboard. Fai can take you to the event Settings page, but she can't create or edit the agreement, and neither can MCP or the CLI.

### In your dashboard, with Fai

```
Open the Settings page for <EVENT NAME> so a Ticket Fairy staff member can add the approved custom checkout terms
```

## Change or remove a section

Select the edit or remove action beside a section.

**Warning:** Use the edit action to change a section name or content, and use **Clear All** only when you want to remove the whole custom agreement. Renaming a section also changes its link in the agreement, so review the sentence and test checkout again.

Fai can take you to the event Settings page for a staff member to review, change or remove custom terms.

### In your dashboard, with Fai

```
Open the custom checkout terms for <EVENT NAME> in Event Settings so a Ticket Fairy staff member can review them
```

## Collect answers instead of agreement

When the buyer should provide information rather than accept rules, see [Add custom questions to your event checkout](https://www.ticketfairy.com/guides/add-custom-checkout-questions). That guide covers order, ticket and add-on fields.

Fai can list or add basic custom order, ticket or add-on fields. Use the custom questions guide for that workflow.

### In your dashboard, with Fai

```
Show me the custom checkout fields on <EVENT NAME>, then add a required ticket question after I approve the details
```

## Questions you might have

**Who can add custom terms to an event checkout?**

 This card is for Ticket Fairy support admins, client admins, developers and superadmins. As an event owner or admin, you don't see it. Ask Ticket Fairy Support to add or change the agreement for your event.

**Can buyers open each term before they accept it?**

 Yes. Each section name becomes a link in the agreement sentence. The buyer opens the section, reads it, then ticks the required agreement checkbox before continuing.

**Can I add custom terms and still use the embedded checkout?**

 Your website checkout keeps working, but buyers who start there finish on the Ticket Fairy checkout page so they see the full agreement. Test the buyer journey from your own page.

**What happens if I rename a terms section?**

 The agreement link uses the new name. Review the agreement sentence after renaming and keep each "{SECTION: Section name}" reference matched exactly to the new name.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/checkout)
- [Add custom questions to your event checkout](https://www.ticketfairy.com/guides/add-custom-checkout-questions)
- [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email)
- [Sell tickets on your own website](https://www.ticketfairy.com/guides/sell-tickets-on-your-own-website)
- [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders)
- [Download your ticket buyers](https://www.ticketfairy.com/guides/download-your-ticket-buyers)
- [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Start free with unlimited events and no monthly fee, and choose a paid plan when you need more.

- Set up your event in minutes
- Free events are free
- Fai, your AI teammate, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/checkout)

### Tips for selling more tickets

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)