# Add custom terms to your event checkout | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Add custom terms to your event checkout Checkout and orders # Add custom terms to your event checkout Some events need more than Ticket Fairy's standard checkout wording. Ticket Fairy staff can add separate sections such as a refund policy or code of conduct, then show buyers one agreement with a required checkbox and a link to each section. Add labelled terms and conditions to your event checkout agreement, so buyers can open each section and accept the complete agreement before they pay. For: Ticket Fairy staff adding approved terms to an event checkout Takes: 8 minutes - [Open the event settings](#step-1) - [Add a terms section](#step-2) - [Name the section](#step-3) - [Enter the section content](#step-4) - [Save the section](#step-5) - [Add each section separately](#step-6) - [Review the buyer agreement sentence](#step-7) - [Edit the agreement sentence when needed](#step-8) - [Test the hosted checkout](#step-9) ## Before you start - You're a Ticket Fairy support admin, client admin, developer or superadmin with access to this staff-only card. - You have the approved wording for each section, including the refund, conduct or participation rules buyers must accept. - You have decided whether the terms should apply to this event before buyers reach checkout. 1. ## Open the event settings Open **Settings** for the event. The buyer-copy area contains **Checkout Agreement (Custom)**. ![Ticket Fairy Checkout Agreement card with refund policy and code of conduct sections](https://www.ticketfairy.com/embeds/posters/marketing-checkout-customisation--custom-terms.png) Event, Settings, Checkout Agreement (Custom). 2. ## Add a terms section Select **Add a Custom Term**, or **Add Terms & Conditions section** when another section already exists. ![Ticket Fairy Add Terms & Conditions section dialog](https://www.ticketfairy.com/embeds/posters/marketing-checkout-customisation--custom-terms-add-section.png) Checkout Agreement (Custom), Add Terms & Conditions section. 3. ## Name the section Enter a unique section name in **Name**, such as Refund Policy or Code of Conduct. **Note:** Ticket Fairy removes unsupported embedded content such as videos or iframes. Use visible text and the supported links, headings and lists in the editor. 4. ## Enter the section content Enter the approved wording in **Content**. 5. ## Save the section Select **Save**. 6. ## Add each section separately Repeat the same action for every section the buyer must be able to read. Each section appears as a separate clickable link in the agreement, and the section name must be unique. 7. ## Review the buyer agreement sentence Check **What buyers see at checkout**. Ticket Fairy builds a sentence that links to every section. **Note:** A missing section reference is shown with a warning and will not open the section you intended. Select **Reset to default** to rebuild the sentence from the current section names. 8. ## Edit the agreement sentence when needed Select **Edit**. **Note:** Keep each "{SECTION: Section name}" reference matched exactly to a section name. Select **Reset to default** to rebuild the sentence from the current section names. 9. ## Test the hosted checkout Check the agreement in a test checkout. **Note:** Custom terms send an Event Embed to the hosted checkout so the buyer sees the complete agreement. Test the event page your buyers use, not only a reduced embed preview. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Custom event terms are a Ticket Fairy staff-only dashboard action. Fai can take you to the event Settings page, but she cannot create or edit the agreement and no MCP or CLI tool changes it. ### In your dashboard, with Fai Open the Settings page for \ so a Ticket Fairy staff member can add the approved custom checkout terms ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Change or remove a section Select the edit or remove action beside a section. **Warning:** Use the edit action to change a section name or content, or use **Clear All** only when the complete custom agreement should be removed. A section name change also changes its agreement link, so review the sentence and test checkout again. Fai can take you to the event Settings page for a staff member to review, change or remove custom terms. ### In your dashboard, with Fai Open the custom checkout terms for \ in Event Settings so a Ticket Fairy staff member can review them ## Collect answers instead of agreement When the buyer should provide information rather than accept rules, use the related **Add custom questions to your checkout** guide. That guide owns order, ticket and add-on fields and does not repeat this agreement workflow. Fai can list or add basic custom order, ticket or add-on fields. Use the custom questions guide for that workflow. ### In your dashboard, with Fai Show me the custom checkout fields on \, then add a required ticket question after I approve the details ## Questions you might have Who can add custom terms to an event checkout?: This card is for Ticket Fairy support admins, client admins, developers and superadmins. Standard event owners and admins do not see it. Ask Ticket Fairy Support to add or change the agreement for your event. Can buyers open each term before they accept it?: Yes. Each section name becomes a link in the agreement sentence. The buyer opens the section, reads it, then ticks the required agreement checkbox before continuing. Can I add custom terms and still use the embedded checkout?: The event can keep its Event Embed, but Ticket Fairy sends buyers to the hosted checkout when custom terms are present so the complete agreement is shown. Test the buyer journey on the hosted event page. What happens if I rename a terms section?: The agreement link uses the new name. Review the agreement sentence after renaming and keep each "{SECTION: Section name}" reference matched exactly to the new name. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) - [Add custom questions to your event checkout](https://www.ticketfairy.com/guides/add-custom-checkout-questions) - [Can you sell tickets directly from your own website?](https://www.ticketfairy.com/guides/sell-tickets-on-your-own-website) - [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order) - [Run a waiting list for a sold-out event](https://www.ticketfairy.com/guides/run-a-waiting-list) - [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/guides/verify-buyer-identity-at-checkout) - [Let buyers refund their own tickets](https://www.ticketfairy.com/guides/let-buyers-refund-themselves) - [Win back buyers who left checkout](https://www.ticketfairy.com/guides/recover-abandoned-carts) - [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/guides/take-a-group-booking-and-invoice-it) - [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. 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