--- title: "Answer your buyers' questions on the event page | Ticket Fairy Guides" description: "Group the questions buyers keep asking into sections on your event page, keep a question private until you have decided the answer, and import a set of questions from a know-before-you-go sheet you already have." canonical: "https://www.ticketfairy.com/guides/add-faqs-to-your-event-page" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Answer your buyers' questions on the event page Setting up an event # Answer your buyers' questions on the event page Door times, age limits, parking and bag rules are the questions buyers ask you again and again before a show. You put the answers on your event page, and buyers read them before they ask. If you already keep them in a know-before-you-go sheet, you can import the questions from that file. Takes: 5 minutes [Watch the video: Answer your buyers' questions on the event page](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/add-faqs-to-your-event-page/68b54aded1c524e7a22e1f2cb542d19b7231a1938d6b382f694c657344b8e142/016233919635813c/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-add-faqs-to-your-event-page-016233919635.vtt) ***Watch how it's done** 2 min 46 s, with captions.* - [Make a section for a group of questions](#step-1) - [Add the questions to it](#step-2) - [Hold back a question that is not settled](#step-3) - [Put the section in front of buyers](#step-4) - [Put the sections in the order a buyer reads them](#step-5) ## Before you start - You're an owner or admin of the event. Support roles can read the FAQs page but cannot change it. - You know the answers you want to give. Add anything you're still deciding with Public switched off. - For the document import, you have the sheet, PDF, photo or Word file you want to import the questions from, up to 15 MB. 1. ## Make a section for a group of questions [Play from here](#guide-video) Open your event, select **FAQs**, select **Create Section** and give it a **Name of Section**. **Note:** A section is a heading on your event page, so name it the way a buyer would think of it. General Questions and Getting Here cover most events. ![The FAQs page with two public sections, each holding three questions](https://www.ticketfairy.com/embeds/posters/marketing-event-faqs--sections.png) *FAQs.* 2. ## Add the questions to it [Play from here](#guide-video) Select **Edit** on the section, then **Add Question**, and fill in **Question** and **Answer**. **Note:** Use the buyer's words rather than yours. "What time do doors open?" gets read; "Ingress" does not. 3. ## Hold back a question that is not settled [Play from here](#guide-video) Switch **Public** off on any question whose answer you are still waiting on. **Note:** The question stays on your FAQs page and off the event page, so you can fill the answer in as soon as you have it rather than starting again. 4. ## Put the section in front of buyers [Play from here](#guide-video) Switch **Public** on for the section itself, on the row in the sections table. **Note:** If a section is off, buyers see none of it on the event page, however many questions inside it are public. 5. ## Put the sections in the order a buyer reads them [Play from here](#guide-video) Drag a section by the handle at the left of its row until the order matches the order buyers ask in. **Note:** Put doors, age and bags before travel and parking, because most buyers stop reading once their own question is answered. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can read your FAQ sections, draft new ones, add and reword questions, reorder them and import a set from a document. She asks you to approve anything she drafts. The same workflow is on the FAQs page. ### In your dashboard, with Fai ``` On , add an FAQ section called Getting Here with questions about parking, the shuttle bus and which gate coaches use ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show it ``` ## Import the questions from a document you already have [Play from here](#guide-video) 1. ### Import from your info sheet Select **Import from document**, then **Choose a file** and pick your sheet. **Note:** You can import a Word file, a PDF, a photo or a text file up to 15 MB, so a picture of a printed sheet works. ![Import dialog naming the file types it reads and the size it accepts](https://www.ticketfairy.com/embeds/posters/marketing-event-faqs--import-dialog.png) *FAQs, Import from document.* 2. ### Check the imported questions before buyers see them Read the sections the import lists, then select the button that adds them. **Note:** Ticket Fairy adds everything with Public switched off, so buyers see none of it on your event page until you've read it and switched it on. Fai can read a photo of your sheet, or text you paste to her, and draft the sections and questions from it for you to approve. For a Word file or a PDF, use Import from document on the page instead, and it reads the file for you. ### In your dashboard, with Fai ``` On , turn this photo of our info sheet into FAQ sections ``` ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show it ``` ## Rename or delete a section [Play from here](#guide-video) 1. ### Rename a section Select **Edit Name** on the section row, change **Section Name** and select **Save**. **Note:** Two sections cannot share a name, and the dialog says so before it lets you save. 2. ### Delete a section you no longer need Select **Delete Section** and confirm. **Note:** Ticket Fairy deletes the questions inside it too, and the confirmation says how many. Fai can rename, reorder and delete sections and questions, and asks you to approve each change first. ### In your dashboard, with Fai ``` On , rename the Getting Here FAQ section to Travel and Parking ``` ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show it ``` ## Questions you might have **Where do the FAQs appear?** On your public event page, under the event details, grouped by section in the order you put the sections in. Each public section shows under its own heading. When the event page also shows a line-up or rooms, **On this page** near the top links down to them. **Do the FAQs carry over when I duplicate an event?** They can. Tick the FAQs option while you duplicate and the sections and their questions are copied to the new event, ready for you to update any details that changed. **What does the import do with a document it cannot read?** It tells you it found no questions and asks for a clearer file. Nothing is added, so you can try another document or add them by hand. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/event-pages-and-website) - [Add your flyer and description to your event page](https://www.ticketfairy.com/guides/design-your-event-page) - [Create an event](https://www.ticketfairy.com/guides/create-an-event) - [How do you answer a ticket sales question no report covers?](https://www.ticketfairy.com/guides/answer-custom-ticket-sales-questions) - [Open your ticket on-sale](https://www.ticketfairy.com/guides/open-your-ticket-on-sale) - [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types) - [Schedule ticket releases](https://www.ticketfairy.com/guides/schedule-ticket-sale-windows-and-release-tiers) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/event-pages-and-website) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)