--- title: "Add your own words to the ticket confirmation email | Ticket Fairy Guides" description: "Add your door time, travel advice and event rules to the confirmation email buyers get with their tickets, and send their replies to an address your team reads." canonical: "https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Add your own words to the ticket confirmation email Email, SMS and marketing # Add your own words to the ticket confirmation email Every buyer gets a confirmation email with their ticket, and it has nothing else in it until you add your own words. Promoters who add the door time, the age limit and how to get home answer the questions that would otherwise reach their inbox, and can send buyers' replies to an address their team reads. Takes: 7 minutes [Watch the video: Add your own words to the ticket confirmation email](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/add-your-own-words-to-the-confirmation-email/aeaedc0cd8d74b74e87eed3d18ba0494ceeffaab173a5461b80c1de2c7fabaae/84e0f8ada8dd431c/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-add-your-own-words-to-the-confirmation-email-84e0f8ada8dd.vtt) ***Watch how it's done** 2 min 15 s, with captions.* - [Open the confirmation email card](#step-1) - [Add the text buyers need](#step-2) - [Read the preview before you save](#step-3) - [Send replies to a person](#step-4) - [Buy a ticket and read what arrives](#step-5) ## Before you start - You are an owner or admin for the event, so you can save changes to it. - You know the three or four things buyers ask you most. Take them from your inbox, because the real ones are duller and more specific than the ones you would invent. - You have an address your team actually reads, if replies should reach a person rather than the default. 1. ## Open the confirmation email card [Play from here](#guide-video) Open the event and find **Confirmation Email**. **Note:** A card with a message in it offers **Edit**. An event with nothing added says so, and offers **Add custom text** instead. ![Confirmation email card with saved custom text about door times and travel, and a reply-to address](https://www.ticketfairy.com/embeds/posters/marketing-confirmation-email--custom-text.png) *The Confirmation Email card, with a message saved.* 2. ## Add the text buyers need [Play from here](#guide-video) Select **Add custom text** on an empty card, or **Edit** on one with a message, and enter what they need to know. **Note:** Door time, last entry, age limit, what to bring, and how to get home. Four short paragraphs beat one long one, because this is read on a phone. 3. ## Read the preview before you save [Play from here](#guide-video) Check the preview beside the editor, where your text sits inside the real email. **Note:** The preview is close to the final email rather than identical to it, so treat the wording as exact and the spacing as approximate. 4. ## Send replies to a person [Play from here](#guide-video) Enter your team address in **Reply-to address**. **Note:** Buyers reply to the confirmation whether or not you invite them to. If you leave it blank, those replies go to the default address rather than your team. 5. ## Buy a ticket and read what arrives [Play from here](#guide-video) Buy one ticket yourself and read the email you get. **Note:** This is the only check that covers the real email rather than the preview. Refund your own order afterwards. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can draft the message from what she knows about the event and show it to you before it is saved. Read it again afterwards to check it. ### In your dashboard, with Fai ``` Draft the extra text for the confirmation email for . Cover the door time, the age limit and how to get home, and show it to me before saving ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show its confirmation email text ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. Read the event back to check what the confirmation email currently says. ### Show the event and its saved settings ``` ticketfairy event get ``` ## Change the message as the event nears [Play from here](#guide-video) 1. ### Update the text when a detail moves Select **Edit** the same day a door time or a lineup changes. **Note:** Buyers who already have their confirmation keep the old wording, so a change close to the day needs an email to them as well. Fai can show you the current text and draft the replacement. ### In your dashboard, with Fai ``` What does the confirmation email for currently say, and draft a version with the new door time in it ``` ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show its confirmation email text ``` ### From your terminal Read the event to see the saved text. #### Show the event and its saved settings ``` ticketfairy event get ``` ## Take the message off again [Play from here](#guide-video) 1. ### Remove the custom text Open the card and select **Clear**. **Note:** The confirmation goes back to having only the ticket. Emails already sent keep the words they were sent with. Fai can open the card so you can remove the text yourself. ### In your dashboard, with Fai ``` Open the confirmation email settings for ``` ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show its confirmation email text ``` ### From your terminal Read the event to confirm the text is gone. #### Show the event and its saved settings ``` ticketfairy event get ``` ## Questions you might have **Does this change emails already sent?** No. A confirmation keeps the words it was sent with. Buyers who bought before the change keep the old version, so email them separately when it matters. **Is this the same for every ticket type?** Yes. The text goes on the confirmation for the whole event, so keep it to what is true for everybody who bought. **Where do replies go if I leave the address blank?** To the default address rather than to your team. Enter one whenever you want a person to see what buyers send back. **Why does the preview look slightly different from the email?** The preview shows your text inside the email without sending it, so the wording is exact and the spacing is close. Buy a ticket to see the real one. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers) - [Email your ticket buyers about your event](https://www.ticketfairy.com/guides/email-your-buyers) - [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details) - [Create an event](https://www.ticketfairy.com/guides/create-an-event) - [Print venue directions and entry details on your tickets](https://www.ticketfairy.com/guides/print-venue-directions-and-entry-details-on-your-tickets) - [Create extra landing pages for your event](https://www.ticketfairy.com/guides/create-extra-landing-pages-for-your-event) - [Show your sponsors on your tickets and event page](https://www.ticketfairy.com/guides/show-your-sponsors-on-your-tickets-and-event-page) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)