--- title: "Tell ticket holders where your event is | Ticket Fairy Guides" description: "Save the location details, choose when future buyers can see the venue, and email a confirmed venue update to ticket holders and RSVPs." canonical: "https://www.ticketfairy.com/guides/announce-your-venue-location" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Tell ticket holders where your event is Email, SMS and marketing # Tell ticket holders where your event is If you promote warehouse parties or festivals, you may reveal the venue late, and any venue can face a change of entrance. Ticket Fairy keeps the location information with the event and emails a clear update to the people attending once you approve it. Takes: 4 minutes - [Open Venue Details](#step-1) - [Choose whether future buyers see the venue](#step-2) - [Enter the location information](#step-3) - [Save the venue changes](#step-4) - [Open the announcement](#step-5) - [Approve the announcement](#step-6) - [Check that the email went out](#step-7) ## Before you start - You're an owner or admin of the event. - Your event has a saved venue. 1. ## Open Venue Details Open your event, select **Details**, then scroll to **Venue Details**. ![The Venue Details controls with Hide this venue from customers, the location disclosure date and the Announce Location button](https://www.ticketfairy.com/embeds/posters/marketing-announce-location--venue-action.png) *Event, Details, Venue Details.* 2. ## Choose whether future buyers see the venue Turn off **Hide this venue from customers** if you want future buyers to see the venue on the event page. **Note:** To keep the venue secret until a set time, leave it on and enter **Location Disclosure Date (optional)**. At that time the venue appears on the event page and Ticket Fairy emails the location to ticket holders, so you do not need to announce it yourself. 3. ## Enter the location information Enter the directions or entrance details ticket holders need under **Additional Location Information**. **Note:** The location email includes this text with the venue name and address. 4. ## Save the venue changes Select **Save** at the foot of the page. **Note:** You can't select **Announce Location** until you save. If the page asks "Do you want to send venue update information to all ticket holders and RSVPs?", select **No** when you will announce the location in the next steps, because **Yes** sends the same update now. 5. ## Open the announcement Select **Announce Location**, then check the text under **Location Information**. **Note:** The text you saved appears here, and if you change it here, it replaces the saved location information. Ticket holders receive the email with the subject Location Updated: and your event name, or Location Disclosed: while the venue is still hidden. ![The Announce Location confirmation with the subject and location information](https://www.ticketfairy.com/embeds/posters/marketing-announce-location--confirm-announcement.png) *Event, Details, Venue Details, Announce Location.* 6. ## Approve the announcement Select **Yes** to send the email. **Note:** The confirmation mentions unhiding the location for future buyers. **Hide this venue from customers** and the disclosure date decide that, so set them before you approve. **Warning:** You can't recall the email once you select Yes. 7. ## Check that the email went out Look for "Successfully sent!" after the confirmation closes. **Note:** Ticket Fairy emails each ticket-holder address once, then each RSVP address that is not already on that list. If you see "We couldn't send the emails. Please try again.", select **Announce Location** again. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can save the location information and email it to your ticket holders and RSVPs. She shows you the event and the location text and asks for your approval before sending, and you can't recall the email once you approve it. Set whether the venue is hidden on the Details page first, because announcing doesn't change that setting. ### In your dashboard, with Fai ``` Announce the venue location for with this location information: . Show me the event and the text, and ask for my approval before sending ``` ## Questions you might have **Can I change the subject of the location email?** The email's subject is Location Updated: and your event name, or Location Disclosed: while the venue is still hidden. Leave the **Subject** field in the dialog as it is filled in, because the dialog won't send with it empty. **Will announcing the location make it visible to future buyers?** No. The event page shows the venue when **Hide this venue from customers** is off, or once the **Location Disclosure Date (optional)** has passed. When you announce, we send the email and save the location information, and both settings stay as they are. **Do I need to announce the location if I set a disclosure date?** No. When the disclosure date passes, Ticket Fairy shows the venue on the event page and emails the location to ticket holders within about five minutes. Use **Announce Location** for an update you want to send straight away. **Why can't I select Announce Location?** You can't select it while Venue Details has unsaved changes, and hovering over the button shows "Save changes to announce new location". Select **Save**, then select **Announce Location** again. **Who receives the venue update?** Ticket Fairy sends it to each unique ticket-holder email address for the event, then to RSVP addresses that are not already in that list. **Can I stop the email after I select Yes?** No. You can't recall the email. Check the location text, the venue visibility and the recipients before you approve it. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers) - [Email your ticket buyers about your event](https://www.ticketfairy.com/guides/email-your-buyers) - [Create an event](https://www.ticketfairy.com/guides/create-an-event) - [Postpone or reschedule an event](https://www.ticketfairy.com/guides/postpone-or-reschedule-an-event) - [Create extra landing pages for your event](https://www.ticketfairy.com/guides/create-extra-landing-pages-for-your-event) - [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email) - [Show your sponsors on your tickets and event page](https://www.ticketfairy.com/guides/show-your-sponsors-on-your-tickets-and-event-page) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)