--- title: "Approve or decline accreditation requests for your event | Ticket Fairy Guides" description: "Decide the pass requests your event's approval rules send you, with facts beside each one such as how many passes the group has left, from Approvals in the dashboard or from the link in your email with no sign-in. When you decline, the person who asked sees your reason. When you approve, the request goes to the next person or is ready to issue." canonical: "https://www.ticketfairy.com/guides/approve-or-decline-accreditation-requests-for-your-event" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Approve or decline accreditation requests for your event Accreditation # Approve or decline accreditation requests for your event Festival press officers, heads of security and production managers are asked to approve passes while they are busy with everything else. Each request comes with the facts that settle it, one email lists everything waiting for you, and you can decide from your phone in a few taps. Takes: 4 minutes [Watch the video: Approve or decline accreditation requests for your event](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/approve-or-decline-accreditation-requests-for-your-event/1ac2f3ae9ab7008bf1c7956c78b1cd487e998de55e35a2cd53e2e65de5329dd7/be5f55161cc700f3/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-approve-or-decline-accreditation-requests-for-your-event-be5f55161cc7.vtt) ***Watch how it's done** 2 min 44 s, with captions.* - [Open Approvals](#step-1) - [Read the facts on a request](#step-2) - [Approve the request](#step-3) - [Decline with a reason](#step-4) - [Deciding from the email link](#step-5) ## Before you start - You are named on an approval rule for the event. If you run the event as an owner, admin or producer, you decide in the dashboard; anyone else decides from the link in their email. 1. ## Open Approvals [Play from here](#guide-video) Open the event, select **Operations**, then select **Approvals**. **Note:** The Waiting for you list shows what only you can decide now. A request marked urgent has waited over 2 days, or its group's names close within 3 days. ![The Approvals with two press pass requests waiting, the step each is on, and facts such as how many passes each outlet has left](https://www.ticketfairy.com/embeds/posters/marketing-event-approvals--waiting-for-you.png) *Requests waiting for you.* 2. ## Read the facts on a request [Play from here](#guide-video) Read the lines under the person's name, such as how many passes their group has left and whether they had a pass at your last event. **Note:** Select **Details** to see every step, who decided each one, and what happened so far. 3. ## Approve the request [Play from here](#guide-video) Select **Approve** on the request. **Note:** When there is a next step, the request goes on to those people and we email them. After the last step, the pass is ready to issue in Accreditation. 4. ## Decline with a reason [Play from here](#guide-video) Select **Decline**, enter why in **Why are you declining?**, then select **Decline**. **Note:** The pass is declined, and the person who asked sees your reason, on the outside team's page if a team asked for it. You can't change a step once it's decided. ![Dialog to decline a pass request, asking why, and saying the person who asked sees the reason](https://www.ticketfairy.com/embeds/posters/marketing-event-approvals--decline.png) *Decline with a reason.* ## Deciding from the email link [Play from here](#guide-video) Someone named on a rule who does not run the event gets an email listing what's waiting for them, with a button that opens a page with no sign-in. The page shows only their requests, with the same facts and the same **Approve** and **Decline** buttons, and the link works for 14 days. Each email has a new link, and we send at most one an hour. ![Page an approver opens from their email with no sign-in, listing two press pass requests to approve or decline](https://www.ticketfairy.com/embeds/posters/marketing-event-approvals--decision-link-page.png) *The page an approver opens from their email.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai lists what is waiting for you with the facts beside each request, approves or declines one or up to 100 at once, and emails an approver a fresh decision link. She reads you each request and waits for your yes before she decides. Declining needs a reason, which the person who asked sees. ### In your dashboard, with Fai ``` What is waiting for my approval at ? Approve Jane Smith's press pass and decline Tom Price, the Harbor FM allowance is used up ``` ## Decide many requests at once [Play from here](#guide-video) 1. ### Choose the requests Tick the requests in Waiting for you, then select the approve or decline button above the list, which shows how many you ticked. **Note:** You can decide up to 100 requests at once, and one reason covers every decline. The message afterwards says which ones couldn't be decided and why. Fai approves or declines up to 100 requests at once when you ask, after you confirm. ### In your dashboard, with Fai ``` Approve every press pass waiting for me at ``` ## Decide in someone's place [Play from here](#guide-video) 1. ### Approve or decline for them In the All waiting list, select **Decide for them** on the request, enter why, then select **Approve for them** or **Decline for them**. **Note:** Owners and admins of the event can decide a step for the people it names. We keep your name and reason with the decision. ![Dialog to decide a pass request in the named approver's place, asking for the reason](https://www.ticketfairy.com/embeds/posters/marketing-event-approvals--decide-for-them.png) *Decide in the named approver's place.* Fai decides a step in the named approver's place when an owner or admin asks, with the reason you give, after you confirm. ### In your dashboard, with Fai ``` Sam is away, approve Jane Smith's press pass at for him ``` ## Send an approver a new decision link [Play from here](#guide-video) 1. ### Email them a link Open the request with **Details**, then select **Email them a link** beside the approver. **Note:** Select **Stop their links** to stop every link that person has for the event, for example when they leave the team. ![Pass request with its two steps, the approver's decision link and when it was opened, and what has happened so far](https://www.ticketfairy.com/embeds/posters/marketing-event-approvals--request-details.png) *One request, with the approver's decision link.* Fai emails an approver a fresh decision link when you ask, after you confirm. She never shows the link itself. ### In your dashboard, with Fai ``` Send Sam Carter a new link to decide the passes waiting for him at ``` ## Questions you might have **Why can't I approve a request I can see?** It is waiting for someone else first, on an earlier step, or for a step that names other people. Only the people on the current step decide it, and an owner or admin can decide for them with a reason. **What if two of us decide the same step at once?** The first decision counts. The second person sees that someone has already decided the step, and the list shows where the request is now. **How often am I emailed?** When something starts waiting for you, and at most once an hour, with everything waiting for you in one email. A request that waits more than 2 days, or whose names close within 3 days, also gets a reminder that Fai drafts for the event's team to send. **Can I change my mind after I approve or decline?** No, a decided step is final. Ask an owner or admin of the event: they can cancel the pass or issue it again in Accreditation, and if they bring back a declined pass, we check it against the rules again. **What if I forward the email to a colleague?** Anyone with the link can decide your requests until it expires, so keep it to yourself. Ask an owner or admin of the event to add your colleague to the rule, and to stop your links if the email went to the wrong person. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/guides/choose-who-approves-accreditation-requests) - [Issue accreditation passes for your event](https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event) - [Let outside teams name their own people for event passes](https://www.ticketfairy.com/guides/let-outside-teams-name-their-own-people-for-passes) - [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/guides/hand-out-accreditation-passes-at-your-desk) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew) - [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/guides/let-event-staff-work-a-desk-from-their-phone) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. 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