---
title: "Ask attendees for feedback after your event | Ticket Fairy Guides"
description: "Email everyone who checked in at your event a short survey the morning after it ends, in their own language and with their own link, and optionally ask ticket holders who did not come what stopped them. The standard survey already rates your stages, acts, sessions and traders, and you can change the questions and the send time before anything goes out."
canonical: "https://www.ticketfairy.com/guides/ask-attendees-for-feedback-after-your-event"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/guides)
3. Ask attendees for feedback after your event

Running your event day to day

# Ask attendees for feedback after your event

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

You want to know what your attendees thought while the event is still fresh. With Feedback, you only ask the people who actually came, see your Net Promoter Score next to last year's, and Fai turns the comments into things to fix next time.

Takes:  5 minutes

- [Open Feedback](#step-1)
- [Set up the standard survey](#step-2)
- [Change the questions](#step-3)
- [Schedule the survey](#step-4)
- [The survey email](#step-5)
- [Check the survey is scheduled](#step-6)

## Before you start

- You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page.
- Your door team scans tickets at check-in, because the survey goes only to the people who checked in.

1. ## Open Feedback

   Open the event, select **Operations**, then select **Feedback** in the list of sections.

   **Note:** Feedback is under After the show. If it is not in the list, select **More sections** and open it there.

   ![The Feedback section before a survey is set up, with what the standard survey asks and who it goes to](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--start.png)    
   *Feedback, ready to set up.*
2. ## Set up the standard survey

   Select **Use the standard survey**.

   **Note:** The survey asks for an overall rating, how likely people are to recommend you, and what they liked and what to improve, with a rating for each stage, act, session and trader your event has. Turn on **Also ask people who did not come** first to add a short survey for no-shows.

   ![Feedback survey card for a festival, with its status, the suggested send time and the buttons to schedule it and edit its questions](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--survey.png)    
   *The survey, set up and not scheduled yet.*
3. ## Change the questions

   Optional: select **Edit questions**, change the wording or add a question, then select **Save**.

   **Note:** Leave the heading and message empty to use the standard wording, which shows in each person's own language. A survey can have up to 20 questions.

   ![Survey questions for a festival, with the overall rating, the recommend question, the questions people answer in their own words and ratings for each stage read from the event](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--questions.png)    
   *The survey's questions.*
4. ## Schedule the survey

   Select **Schedule** on the survey, check the time it sends, choose the **Days people can answer**, then select the schedule button, which says about how many people it reaches.

   **Note:** We suggest 10:00 the morning after the event ends, in the event's time zone. Everyone who checks in before the send time is included.

   ![Dialog to schedule a feedback survey, with the send time the morning after the event, the days people can answer and about how many people it reaches](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--schedule.png)    
   *Schedule the survey.*

## The survey email

Each person gets one email in their own language, with their own link and no sign-in, on your event's branding. They answer once and can change their answer until the survey closes. A person who unsubscribes from feedback emails, or from your emails, is left out.

5. ## Check the survey is scheduled

   Check the survey says **Scheduled** and when it sends.

   **Note:** Until the send time, you can select **Stop sending** to put it back to not scheduled, and nothing goes out.

## Or have it done for you

Fai sets up the standard survey, changes its questions and wording, schedules it, stops it before it sends, and closes or reopens it. She shows you each change and waits for your yes first, and she always asks before scheduling, because the survey emails your attendees.

### In your dashboard, with Fai

```
Set up the feedback survey for <EVENT NAME> and schedule it for the morning after, and also ask the people who did not come
```

## Close or reopen the survey

1. ### Close it

   Select **Close survey** on the survey, then confirm.

   **Note:** People can no longer answer or change their answers. Select **Reopen** to take answers again for the days you choose.

Fai closes or reopens a survey when you ask, after you confirm.

### In your dashboard, with Fai

```
Close the feedback survey for <EVENT NAME>
```

## Questions you might have

**Who gets the survey?**

 Everyone with a ticket that was checked in, once per email address, even with several tickets. Crew and guest passes are left out. The Sorry we missed you survey goes to ticket holders who did not check in on any ticket.

**Can I change the questions after it has been sent?**

 No. The questions are fixed once sending starts, so every answer means the same thing. Change them before the send time.

**How long do the links work?**

 Until the survey closes, and at most 60 days after it was sent. If the survey is closed, the person sees that it's closed.

**Is an attendee emailed twice?**

 No. We send each person their email once, even if sending is interrupted and starts again.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)
- [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/guides/plan-next-year-from-your-attendee-feedback)
- [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door)
- [Email your ticket buyers about your event](https://www.ticketfairy.com/guides/email-your-buyers)
- [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event)
- [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Start free with unlimited events and no monthly fee, and choose a paid plan when you need more.

- Set up your event in minutes
- Free events are free
- Fai, your AI teammate, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)

### Tips for selling more tickets

Practical advice from working event organizers, and every new guide as it is published.

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)