--- title: "Ask the venue to help with their page | Ticket Fairy Guides" description: "Invite the venue's booker or marketing manager by email so they can manage the content on the venue page with you, and send the invitation again or call it off if it does not land." canonical: "https://www.ticketfairy.com/guides/ask-the-venue-to-help-with-their-page" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Ask the venue to help with their page Your venue pages # Ask the venue to help with their page If you look after a venue's page, the venue's booker or marketing manager can add what only the venue knows, such as which door to use, what the load-in is like and when the bar closes. The access you give them covers the venue and nothing of your brand, so a booker can help with the page without seeing your events, your orders or your money. Takes: 5 minutes [Watch the video: Ask the venue to help with their page](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/ask-the-venue-to-help-with-their-page/583f41cb0816493131faeb8c172c137a3c5717a0b8107859e4620c26e776423f/2cb191eb02bbe3ef/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-ask-the-venue-to-help-with-their-page-2cb191eb02bb.vtt) ***Watch how it's done** 4 min 14 s, with captions.* - [Open the venue you look after](#step-1) - [Find who looks after the page](#step-2) - [Start the invitation](#step-3) - [Enter the address to invite](#step-4) - [Choose what they do here](#step-5) - [Add their name, if you have it](#step-6) - [Send it](#step-7) - [The two roles](#step-8) - [The email and the join page](#step-9) - [An address that is already waiting](#step-10) - [Check they are on the page](#step-11) ## Before you start - You need to be an owner or an admin, either of the brand that looks after the venue or of the venue itself. Your brand's other team members see the venue in the list and open its page; only owners and admins can change who looks after it. - You reach the venue under **Venues**, which Ticket Fairy support switches on for your brand. If you cannot find that entry, contact Ticket Fairy support to turn it on. - Have the address you want to invite. One invitation goes to one address. 1. ## Open the venue you look after [Play from here](#guide-video) In your brand's menu, choose **Venues**, then select **Open** beside the venue. ![The Venues list with the venue pages a brand looks after](https://www.ticketfairy.com/embeds/posters/marketing-venue-page--your-venues.png) *Brand, Venues.* 2. ## Find who looks after the page [Play from here](#guide-video) **Who looks after this page** sits under the questions list. It lists everyone with access to the page, with what each person does here: **Runs the venue** or **On the venue team**. **Note:** If the venue has more people than the list shows, it says so, and you'll find the rest in the venue's own permissions. ![Venue page section naming who looks after it, with one invitation still waiting](https://www.ticketfairy.com/embeds/posters/marketing-venue-page--who-looks-after-this-page.png) *Venues, Who looks after this page.* 3. ## Start the invitation [Play from here](#guide-video) Select **Invite someone** beside the heading, and a form opens at the side of the page. **Note:** A page with nobody on it yet offers **Invite someone from the venue** under **Nobody else yet**. 4. ## Enter the address to invite [Play from here](#guide-video) Enter it in **Email address**. This is where the invitation is sent, so it has to be an address that person reads. **Tip:** The venue's booker, or whoever answers questions about the place, is usually the one you want. 5. ## Choose what they do here [Play from here](#guide-video) Choose it in **What they do here**. The sentence under the choice says what the one you picked can do. **Note:** **On the venue team** is the usual answer. **Runs the venue** can do everything on the page. 6. ## Add their name, if you have it [Play from here](#guide-video) Enter it in **First name (optional)** and **Last name (optional)**. This is the name of the person you are inviting: we use it in their email and show it beside their address until they join. **Note:** You can send the invitation without a name. It reads less personally, and nothing else changes. 7. ## Send it [Play from here](#guide-video) Select **Send invitation**. The message that follows shows the address it went to, and that person appears under **Asked and not joined yet**. **Note:** Their link keeps working until they join or you call it off. It does not expire. ## The two roles [Play from here](#guide-video) With either role, a person can manage the content on the page, answer questions on it and invite other people to it. Runs the venue is the wider of the two and can do everything on the page. Neither role gives access to anything of your brand's: not your events, not your orders, not your money. Beyond the page, both roles cover the venue's own details and the venue's entry passes. **Note:** Pick On the venue team unless the person you are inviting runs the place. ## The email and the join page [Play from here](#guide-video) They get an email naming the venue and what they have been asked to do on its page. The link in it opens a page that names the venue, and asks them to join. A booker who already has a Ticket Fairy account signs in and joins as themselves. If they don't have one, they create an account on that page with the address you sent the invitation to. Either way they land on the venue page they were invited to. **Note:** They never see your brand, your events or your orders. They can reach the venue page and the venue's own details. ## An address that is already waiting [Play from here](#guide-video) If you enter an address that already has an invitation waiting, the form tells you so before you send. Offering the same job again keeps the link already in their inbox working, so sending it a second time is safe. Offering a different job replaces that link: the first one stops working and a new one goes out. The form says which of the two it is about to do. **Note:** Either way you get one invitation for that address rather than two. 8. ## Check they are on the page [Play from here](#guide-video) A person who has joined moves out of **Asked and not joined yet** and into **Who looks after this page**, with what they do here beside their name. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can tell you who looks after a venue page and who has been invited but not joined, invite a person by email, send an invitation again and call one off. She asks you to confirm before she invites, resends or cancels, and she doesn't need your confirmation to show you either list. She can't remove someone who has already joined. MCP and the CLI can't work on a venue page. ### In your dashboard, with Fai ``` For the venue page for , show me who looks after it and who has been asked and not joined. Then invite onto the venue team, and tell me what they will and will not be able to see ``` ## Send the invitation again [Play from here](#guide-video) The person you invited says nothing arrived. Read **Asked and not joined yet** first: each row says when their email last went out, and a row that says **Sending** hasn't gone out yet but will. 1. ### Find them in the list Each row shows the address the invitation went to, what they were asked to do, and when it was last sent. 2. ### Send it again Select **Send again** on their row. The message that follows shows the address it went to. **Tip:** Ask them to look in their spam folder before you send a third time. **Note:** Sending again does not break the link already in their inbox. Both links are the same one. Fai can tell you who is waiting and when each invitation last went out, and send one again. She asks you to confirm before she sends. MCP and the CLI can't work on a venue page. ### In your dashboard, with Fai ``` On the venue page for , show me who has been asked and not joined, with when each invitation last went out. Then send theirs again ``` ## Call an invitation off [Play from here](#guide-video) You invited the wrong address, or the booker has left the venue. Canceling stops their link working, and a person who opens it afterwards is told it was canceled. 1. ### Cancel it Select **Cancel invitation** on their row, then confirm with **Cancel invitation** again. **Keep it** backs out and changes nothing. **Note:** You can invite the same address again at any time. Fai can call an invitation off, and she asks you to confirm first. She can't remove someone who has already joined. MCP and the CLI can't work on a venue page. ### In your dashboard, with Fai ``` On the venue page for , call off the invitation to . Tell me what it does to the link they already have ``` ## Questions you might have **Does the person I invite see my events or my money?** No. They can reach the venue page, the venue's own details and the venue's entry passes, and nothing of your brand's: not your events, not your orders, not your payouts. So you can bring the venue's own people in without giving them access to your business. **Does the invitation expire?** No. It works until that person joins or you call it off. If they say nothing arrived, send it again rather than waiting for it to time out, because it will not. **I invited the same address twice. Are there two invitations?** No. The second one updates the first. Offering the same job again keeps the link already in their inbox working; offering a different job replaces it, so the first link stops working and a new one goes out. The form tells you which before you send. **How do I take a person off the page once they have joined?** Contact Ticket Fairy support to remove them. Canceling an invitation only stops a link working; it doesn't affect someone who has already used it. **Can the person I invite invite other people?** Yes, with either role. **On the venue team** and **Runs the venue** can both invite other people to the page, so the venue can bring in the person who answers a question you did not think to ask. **It says I have sent as many invitations as an hour allows. What now?** Wait, then send the rest. Each person can send 20 emails an hour for one venue, counting invitations and repeat sends together. A venue team is a handful of people, so you only reach this limit when something has gone wrong or you are adding a large group in one sitting. You can send more an hour after the first one you sent, and nothing you already sent is affected. **Why can't I change who looks after this page?** Changing who looks after a page is for owners and admins, of the brand that looks after the venue or of the venue itself. Your brand's other team members open the page and see what it says, and the section tells them they can't make the change. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/venue-pages) - [Change what your venue's page says](https://www.ticketfairy.com/guides/change-what-your-venue-page-says) - [Claim your venue's page on Ticket Fairy](https://www.ticketfairy.com/guides/claim-your-venue-page) - [Add a venue page to the brand you already run](https://www.ticketfairy.com/guides/add-a-venue-to-your-brand) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/venue-pages) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)