--- title: "Call your show live on show day | Ticket Fairy Guides" description: "Follow what is on now and next on every stage of your event against the event's own clock, and call each cue as it happens. See how late each stage is really running from the times you call, catch a stage up, and report an incident without leaving the page." canonical: "https://www.ticketfairy.com/guides/call-your-show-live-on-show-day" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Call your show live on show day Running order and show day # Call your show live on show day Stage managers and show callers run the day from a phone at the side of the stage. Now and next puts each stage's current and next cue, how far behind it is running and who is arriving on one page, so the whole team sees the same show as it happens. Takes: 6 minutes [Watch the video: Call your show live on show day](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/call-your-show-live-on-show-day/ffc01583c85802ad4dba703c1aefec337868339d001056fb7a2ce3a39925f48e/fa29fc52e261f964/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-call-your-show-live-on-show-day-fa29fc52e261.vtt) ***Watch how it's done** 2 min 45 s, with captions.* - [Open Now and next](#step-1) - [Choose your stage](#step-2) - [Call each cue as it happens](#step-3) - [Undo a call](#step-4) - [Running late and expected times](#step-5) - [Fix a time tapped late](#step-6) - [Catch up a stage that runs late](#step-7) - [Report an incident](#step-8) ## Before you start - You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page. - The day has a run of show. Now and next shows the cues you planned there. 1. ## Open Now and next [Play from here](#guide-video) Open the event, select **Operations**, then select **Now and next** in the list of sections. **Note:** The event's own clock is under the title, so everyone sees the same time, whatever their phone is set to. On a phone during the event, Now and next comes first in the list of sections. ![The Show day for a festival at 19:12, with what is on now and next on each stage, big buttons to call each cue, arrivals and open incidents](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png) *Show day at 19:12.* 2. ## Choose your stage [Play from here](#guide-video) Optional: choose your stage in **Stage**, or **All stages** to follow the whole event. **Note:** Your phone remembers the stage, so it opens on it next time. The page updates every 20 seconds and says when it last did. 3. ## Call each cue as it happens [Play from here](#guide-video) Select **Standby**, **Go live** or **Done** on the cue, or **Skip** for one that is not happening. **Note:** Each stage shows its cue **Now**, the one **Next** with a countdown, and the rest **Later**. **Go live** and **Done** also record when the cue really started and finished. 4. ## Undo a call [Play from here](#guide-video) Select **Undo** on the cue. **Note:** Undo takes the cue one step back: from done to live, from live to standby, and from standby or skipped to planned. Both calls stay in the cue's history. ## Running late and expected times [Play from here](#guide-video) Once you've called a time on a stage, it says how late or early it is running, such as Running 10 min late, and each cue still to come shows when it is expected. A called cue shows when it started and finished against the plan. If the stage will finish after it closes at this pace, a warning says by how many minutes, and every day sheet for the day shows how late each stage is running. ![Now and next for a festival at 19:12, with the Main Stage running 10 minutes late, when each set really started and when the next is expected, and a warning that the stage will finish after its curfew](https://www.ticketfairy.com/embeds/posters/marketing-event-running-order--running-late.png) *A stage running late, from the times called.* 5. ## Fix a time tapped late [Play from here](#guide-video) Optional: select **Fix the time** on the cue, choose **Started** or **Finished**, enter the **Time** and a reason, then select **Save**. **Note:** Use it when a cue was called late or not at all. The earlier time stays in the cue's history with who changed it. ![Dialog to fix when a set started or finished, with the time and a reason](https://www.ticketfairy.com/embeds/posters/marketing-event-running-order--fix-the-time.png) *Fix the time a cue started.* 6. ## Catch up a stage that runs late [Play from here](#guide-video) When a stage shows as behind, select the button to move the rest of today, for example "Move the rest of today by 10 minutes", then select **Move them**. **Note:** Every cue from the next one on moves by how late the stage is really running, based on the times you've called, and cues already done stay as they are. If the stage is locked, unlock it on the run of show first. 7. ## Report an incident [Play from here](#guide-video) Select **Report incident** at the top of Now and next. **Note:** Incidents opens, where you select Report incident again to enter what happened. **Open incidents** on Now and next lists the ones still being handled, beside **Arrivals** due today. ![The Report an incident dialog with what happened, where, how serious it is and the Sensitive switch](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--report-incident.png) *Report an incident.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai reads what is on now and next on each stage and how late each stage is running, calls a cue standby, live, done or skipped, undoes a call, records or corrects when a cue started or finished, or moves the rest of a stage's day when you ask. She waits for your yes before each call or change. Your own AI assistant can read now and next and move a cue, or the rest of a stage's day, over the MCP server, after your approval in your MCP client. To follow the show without calling cues, use the read-only Show day App linked from [Focused event organizer Apps](https://www.ticketfairy.com/mcp-server#focused-apps). Choose the event, day and stage to see Now and Next, then open the dashboard to call or change a cue. ### In your dashboard, with Fai ``` Neon Tide is live on the Main Stage at , and move the rest of the Main Stage 10 minutes later ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: The copied MCP configuration includes `--read-only`. Remove `--read-only` only when you want your assistant to make changes. Your assistant makes routine changes when you ask, and checks with you before a destructive action if your client supports that. If your client cannot ask, make the change in your dashboard. ``` Find my event , show me what is on now and next, and ask me before you change any cue ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. Use the CLI to read the run of show and move a cue on the day. ### Show the run of show for the event. ``` ticketfairy event-os show-day run-of-show ``` ### Move a cue later by a number of minutes. ``` ticketfairy event-os show-day move-cue --minutes ``` ## Questions you might have **What if two of us call the same cue at once?** The first call counts. The second person sees that someone else moved the cue first, and the page shows where the cue is now. **Who can call cues?** Owners, admins and producers call every stage, and the show callers named on the run of show call their own stage. A show caller with another role on the event asks Fai to call a cue. **Can I see afterwards how the day ran?** Yes. Under the running-order checks on the run of show, How the day ran shows for each stage how many cues were timed, how many started late, the average and the latest start. **What happens when my phone loses signal?** You still see the last version, which tells you it may be out of date, and it catches up when the signal comes back. **Can backstage teams see now and next without the dashboard?** Yes. **Backstage screens** in Now and next makes a link for a TV backstage or at the side of the stage, which shows the act on now, the act next and how late the stage is running. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it) - [Check your running order for clashes before show day](https://www.ticketfairy.com/guides/check-your-running-order-for-clashes-before-show-day) - [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event) - [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams) - [Show now and next on screens backstage and at the side of the stage](https://www.ticketfairy.com/guides/show-now-and-next-on-backstage-screens) - [Add your run of show to your team's calendars](https://www.ticketfairy.com/guides/add-your-run-of-show-to-your-teams-calendars) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)