--- title: "Call your show live on show day | Ticket Fairy Guides" description: "Follow what is on now and next on every stage of your event against the event's own clock, call each cue as it happens, catch a stage up when it runs late, and report an incident without leaving the page." canonical: "https://www.ticketfairy.com/guides/call-your-show-live-on-show-day" --- # Call your show live on show day | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Call your show live on show day Running the production # Call your show live on show day Stage managers and show callers run the day from a phone at the side of the stage. The Show day section puts each stage's current and next cue, how far behind it is running and who is arriving on one page, so the whole team sees the same show as it happens. Follow what is on now and next on every stage of your event against the event's own clock, call each cue as it happens, catch a stage up when it runs late, and report an incident without leaving the page. For: Running each stage on the day of the show Takes: 6 minutes - [Open Show day](#step-1) - [Choose your stage](#step-2) - [Call each cue as it happens](#step-3) - [Undo a call](#step-4) - [Catch up a stage that runs late](#step-5) - [Report an incident](#step-6) ## Before you start - You are an owner, admin or producer on the event. The event's **Management** page opens for those roles only. - The day has a run of show. Show day shows the cues you planned there. 1. ## Open Show day Open the event, select **Management**, then select **Show day** in the list of sections. **Note:** The event's own clock is under the title, so everyone reads the same time wherever their phone is set. On a phone during the event, Show day is first in the list of sections. ![Ticket Fairy Show day for a festival at 19:12, with what is on now and next on each stage, big buttons to call each cue, arrivals and open incidents](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png) Show day at 19:12. 2. ## Choose your stage Optional: choose your stage in **Stage**, or **All stages** to follow the whole event. **Note:** Your phone remembers the stage, so it opens on it next time. The page updates every 20 seconds and says when it last did. 3. ## Call each cue as it happens Select **Standby**, **Go live** or **Done** on the cue, or **Skip** for one that is not happening. **Note:** Each stage shows its cue **Now**, the one **Next** with a countdown, and the rest **Later**. Your call reaches everyone on Show day and on the day sheets. 4. ## Undo a call Select **Undo** on the cue. **Note:** Undo takes the cue one step back: from done to live, from live to standby, and from standby or skipped to planned. Both calls stay in the cue's history. 5. ## Catch up a stage that runs late When a stage shows as behind, select the button to move the rest of today, for example "Move the rest of today by 10 minutes", then select **Move them**. **Note:** Every cue on that stage from the next one on moves by the same minutes, and cues already done stay as they are. If the stage is locked, unlock it on the run of show first. 6. ## Report an incident Select **Report incident** at the top of Show day. **Note:** Incidents opens, where you select Report incident again to enter what happened. **Open incidents** on Show day lists the ones still being handled, beside **Arrivals** due today. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai reads what is on now and next on each stage and calls a cue standby, live, done or skipped, undoes a call or moves the rest of a stage's day when you ask. She waits for your yes before each call. ### In your dashboard, with Fai Neon Tide is live on the Main Stage at \, and move the rest of the Main Stage 10 minutes later ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have What if two of us call the same cue at once?: The first call counts. The second is told that someone else moved the cue first, and the page shows where the cue is now. Who can call cues?: Owners, admins and producers call every stage, and the show callers named on the run of show call their own stage. A show caller with another role on the event asks Fai to call a cue. What happens when my phone loses signal?: Show day keeps the last version it loaded and says it may be out of date, then catches up when the signal comes back. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it) - [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event) - [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams) - [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event) - [Build the running order for your event day](https://www.ticketfairy.com/guides/plan-your-event-production) - [Track every artist booking for your event](https://www.ticketfairy.com/guides/book-and-brief-your-artists) - [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track) - [Balance your event team's workload](https://www.ticketfairy.com/guides/balance-your-event-teams-workload) - [Read your event's email in one inbox](https://www.ticketfairy.com/guides/read-your-event-email-in-one-inbox) - [Take notes on your event calls with Fai](https://www.ticketfairy.com/guides/take-notes-on-your-event-calls-with-fai) - [Choose what Fai does on your event](https://www.ticketfairy.com/guides/choose-what-fai-does-on-your-event) - [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/guides/keep-rider-lists-and-notes-for-your-artists) - [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show) - [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/guides/book-travel-and-accommodation-for-your-artists) - [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers) - [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/guides/book-dressing-rooms-and-plan-build-and-break-days) - [Hold dates for shows at your venue](https://www.ticketfairy.com/guides/hold-dates-for-shows-at-your-venue) - [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/guides/make-an-offer-to-an-artists-agent) - [Settle a show with an artist after your event](https://www.ticketfairy.com/guides/settle-a-show-with-an-artist) - [Send your event contracts and get them signed online](https://www.ticketfairy.com/guides/send-contracts-and-get-them-signed-online) - [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/guides/raise-purchase-orders-and-track-what-your-event-owes) - [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/guides/take-trader-applications-for-your-event) - [Get your traders ready for show day](https://www.ticketfairy.com/guides/get-your-traders-ready-for-show-day) - [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it) - [Build your event rota and check staff in](https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in) - [Issue accreditation passes for your event](https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event) - [Recruit volunteers for your event](https://www.ticketfairy.com/guides/recruit-volunteers-for-your-event) - [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/guides/give-volunteers-their-own-page-and-track-hours) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew) - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) - [Keep a risk register for your event](https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event) - [Send your event lists to your team on a schedule](https://www.ticketfairy.com/guides/send-your-event-lists-to-your-team-on-a-schedule) - [Publish your event line-up and set times](https://www.ticketfairy.com/guides/publish-your-line-up-and-set-times) - [Add everyone who sends your event form to your volunteers, traders or crew](https://www.ticketfairy.com/guides/add-form-applicants-to-your-event-teams) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. 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