--- title: "Cancel an event | Ticket Fairy Guides" description: "Mark the event canceled so Ticket Fairy support refunds every order, and tell ticket holders yourself before the refund emails reach them." canonical: "https://www.ticketfairy.com/guides/cancel-an-event" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. [Change the date or call off an event](https://www.ticketfairy.com/guides/change-or-call-off-an-event) 4. Cancel an event Setting up an event # Cancel an event When you cancel an event, Ticket Fairy marks it canceled and stops its reminder emails, and Ticket Fairy support refunds every order within one to two days. You tell your ticket holders yourself the same day, so they hear it from you before the refund emails arrive. You're canceling as part of changing the date of your event or calling it off. You can return to that guide to compare the choices. [Change the date or call off an event](https://www.ticketfairy.com/guides/change-or-call-off-an-event) Takes: 7 minutes [Watch the video: Cancel an event](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/cancel-an-event/1646e45483e57ff1973b640e58b4b25b8a4d1ca1665fd138b3e23ee849c3279b/b3eb17147d79e334/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-cancel-an-event-b3eb17147d79.vtt) ***Watch how it's done** 2 min 46 s, with captions.* - [Open Event Details and select Cancel Event](#step-1) - [Read the warning and confirm](#step-2) - [Tell ticket holders in your own words](#step-3) - [Update the event page to say what happened](#step-4) ## Before you start - You are an owner or admin for the event. You can't use **Cancel Event** after the event has ended or after its funds have been paid out. - The event will not happen at all. Postpone it instead when you expect to run it on a later date, because a postponement keeps the orders and lets you choose who can ask for a refund. - You have decided what to tell ticket holders. Ticket Fairy emails each of them as their refund is processed, and that email says the event is canceled and nothing more. 1. ## Open Event Details and select Cancel Event [Play from here](#guide-video) Open the event and select **Event Details**. In the row of status actions above the form, select **Cancel Event**. **Note:** If the button is greyed out, the event has ended or its funds have been paid out. Hover over it to see the support address to contact. ![The Cancel Event confirmation, warning that the action cannot be undone and that pending card payments are canceled with it](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--cancel-event.png) *Event Details, Event Status, Cancel Event.* 2. ## Read the warning and confirm [Play from here](#guide-video) Read the warning, then select **Confirm**. **Note:** Where you sell through your own connected Stripe account, a second line tells you that payments buyers started but never finished are canceled as well. 3. ## Tell ticket holders in your own words [Play from here](#guide-video) Email your ticket holders that the event is canceled and that their refund is on its way. **Note:** Ticket Fairy support refunds the event within one to two days, and each buyer gets a cancellation email as their own refund goes through. Send yours the same day, so they hear it from you before that email arrives. ![Email composer with the audience selector](https://www.ticketfairy.com/embeds/posters/marketing-messaging--email-composer.png) *Event, Messaging, Send Email.* 4. ## Update the event page to say what happened [Play from here](#guide-video) Open the event and update the description and artwork so anyone who reaches the page sees the cancellation and what you are doing about it. **Note:** You can still save the description and artwork on a canceled event. Changes to the dates, ticket types and the rest of the form no longer save, so change those before you cancel. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can open Event Details for you, read the event back, and draft the announcement to ticket holders. You confirm the cancellation yourself in the dashboard or with the CLI, which asks you to confirm before it sends anything. ### In your dashboard, with Fai ``` Open Event Details for , tell me how many orders it has, and draft an email telling ticket holders it is canceled and their refund is on the way ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show its status, dates and ticket sales ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. The cancel command asks you to confirm before it runs. Add the force flag only in a script, where nobody is there to answer. ### Cancel an event and confirm at the prompt ``` ticketfairy event cancel ``` ## Check the refunds have gone out [Play from here](#guide-video) 1. ### Open Orders and check the refunded amount Open the event and select **Orders** a day or two after canceling, then check the refunded total against what the event sold. **Note:** If an order still hasn't been refunded after two days, contact Ticket Fairy support with the event ID. Fai can open the event so you can check the orders. Today, you check what each order has been refunded on the Orders page. ### In your dashboard, with Fai ``` Open so I can check its refunds ``` ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show it ``` ### From your terminal Read the event back after the refunds have run. #### Show the event and its current status ``` ticketfairy event get ``` ## Cancel an event whose funds have been paid out [Play from here](#guide-video) 1. ### Send the details to Ticket Fairy support Send Ticket Fairy support the event name, the event ID and why the event is not going ahead. **Note:** You can't cancel in the dashboard once the money has been paid out, because the refunds have to come from somewhere. Support works out with you how to pay them. Fai can open the support request for you with the event ID already in it. ### In your dashboard, with Fai ``` Open a support request to cancel . Its funds have already been paid out. Include the event ID ``` ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find and show whether its funds are remitted ``` ### From your terminal This one goes through support rather than the CLI. #### Show the event before you contact support ``` ticketfairy event get ``` ## Reinstate a canceled event [Play from here](#guide-video) 1. ### Ask Ticket Fairy support to reinstate the event Send Ticket Fairy support the event name and ID. Only support can reinstate an event, because canceling has already changed its orders, refunds and resale. 2. ### Review resale invitations and confirm Support asks whether existing resale invitations should stop working, then reinstates the event. **Note:** Check the event page, ticket types, sale windows and refunds before you announce that the event is on again. Refunds already paid stay paid. Ask Fai to open the support request. MCP can show whether the event is still canceled. The CLI command works only for an authorized Ticket Fairy staff account. ### In your dashboard, with Fai ``` Open a support request to reinstate . Include its event ID and ask me whether existing resale invitations should remain valid ``` ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find and show whether it is canceled ``` ### From your terminal This command is restricted to authorized Ticket Fairy staff. #### Reinstate and stop existing resale invitations ``` ticketfairy event reinstate --invalidate-resale-invitations ``` ## Questions you might have **Does canceling refund every order on its own?** Canceling tells Ticket Fairy support, who refund the whole event within one to two days. You do not refund the orders one by one. **Which orders does that refund miss?** A cash order paid over the counter cannot be refunded to a card. The refund also skips an order whose payment never completed, one that already has a refund pending, and any refund the payment provider rejects. Check the refunded total against what the event sold, and take the rest to support. **Are ticket holders emailed straight away?** No. Ticket Fairy emails each buyer as their own refund is processed, so the emails arrive over the following day or two. Send your own announcement first. **Can I undo a cancellation?** Not from the dashboard. Ticket Fairy support can reinstate the event, and refunds that have already been paid stay paid. **What stops when an event is canceled?** Scheduled event reminders and subscriber emails stop, resale stops, and multi-event passes can no longer be redeemed for it. Referral rewards earned on the event are released. **Can I still edit a canceled event?** You can change its description and artwork, which is how you explain the cancellation on the page. Changes to the dates, ticket types and the rest of the form no longer save. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale) - [Change the date or call off an event](https://www.ticketfairy.com/guides/change-or-call-off-an-event) - [Postpone or reschedule an event](https://www.ticketfairy.com/guides/postpone-or-reschedule-an-event) - [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order) - [Email your ticket buyers about your event](https://www.ticketfairy.com/guides/email-your-buyers) - [Create an event](https://www.ticketfairy.com/guides/create-an-event) - [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)