---
title: "Check in attendees and print name badges at your event registration desk | Ticket Fairy Guides"
description: "Run the registration desk at your conference, trade show or festival from any browser: scan a ticket or find the attendee by name, email or order number, check them in and print their name badge on an A6 or card printer. To print a second badge, you give a reason. Walk-ups buy a ticket from a QR code, and you can share a desk link so volunteers work the desk from their own laptop."
canonical: "https://www.ticketfairy.com/guides/check-in-attendees-and-print-badges-at-registration"
---

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2. [Guides](https://www.ticketfairy.com/guides)
3. Check in attendees and print name badges at your event registration desk

At the door

# Check in attendees and print name badges at your event registration desk

In the first hour of your conference or trade show you greet hundreds of delegates, each wanting their name badge now. When you check a ticket in and print the badge in one go, your registration queue keeps moving. We record every badge printed, so you can replace a lost badge without anyone printing a spare for a friend.

Takes:  7 minutes

- [Open Registration](#step-1)
- [Set up your badge](#step-2)
- [Choose the badge size](#step-3)
- [Choose what prints under the name](#step-4)
- [Save the setup](#step-5)
- [Find the attendee](#step-6)
- [Check them in](#step-7)
- [Print the badge](#step-8)
- [A ticket that cannot get in](#step-9)

## Before you start

- You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page.
- You have a badge printer that your computer can print to, such as an A6 label printer or a plastic card printer. You don't need to install anything else.
- You have a USB or Bluetooth barcode scanner for the QR codes on tickets, or you can enter a name, email or order number instead.

1. ## Open Registration

   Open the event, select **Operations**, select **Desks**, then select **Registration**.

   **Note:** On **Check-In**, **Registration desk and badges** opens the same view. It shows the scan field, today's counts and the page walk-ups buy from.

   ![Registration desk for a conference, with the scan field, 1,284 checked in at the desk, badges printed, reprints and the walk-up QR code](https://www.ticketfairy.com/embeds/posters/marketing-event-registration--registration.png)    
   *The registration desk.*
2. ## Set up your badge

   Select **Badge and desk setup**.

   **Note:** The logo and color come from your event's email look and brand kit, so badges match your emails.

   ![The Badge and desk setup dialog with the A6 badge size, the company and job title lines from checkout questions, the ticket type and a badge preview](https://www.ticketfairy.com/embeds/posters/marketing-event-registration--badge-and-desk-setup.png)    
   *Badge and desk setup, with how the badge prints.*
3. ## Choose the badge size

   Choose **A6 badge** or **Card (CR80)** in **Badge size**.

   **Note:** A6 fits a lanyard pouch, and card size fits a plastic card printer.
4. ## Choose what prints under the name

   Choose the checkout question for **Company line** and **Job title line**, or **Leave this line off**.

   **Note:** If a question is named something like Company or Job title, we choose it for you. With no checkout questions, badges show the name and ticket type.
5. ## Save the setup

   Turn **Print the ticket type** on or off, then select **Save**.

   **Note:** The ticket type prints in your color, such as Delegate or Speaker, so staff can tell at a glance. **How the badge prints** shows each change before you save.
6. ## Find the attendee

   Scan the ticket's QR code, or enter a name, email or order number in the field and select the person.

   **Note:** A scanned ticket is checked in straight away and its badge opens, ready to print. A search shows up to 20 matches, with each ticket's type, company and whether a badge was printed.

   ![Registration desk search for Smith, with three ticket holders, one not checked in, one checked in with a badge and one who cannot get in](https://www.ticketfairy.com/embeds/posters/marketing-event-registration--find-a-ticket-holder.png)    
   *Ticket holders found by name.*
7. ## Check them in

   Select **Check in and print badge**, or **Check in only**.

   **Note:** The desk says the person is checked in, and the ticket counts as checked in everywhere, as at the door. If someone is already checked in, you see when and by whom.

   ![Registration desk after checking a delegate in, with her badge ready to print](https://www.ticketfairy.com/embeds/posters/marketing-event-registration--checked-in.png)    
   *An attendee checked in at the desk.*
8. ## Print the badge

   Select **Print**, then choose your badge printer and paper size in the print dialog.

   **Note:** We record the badge as printed. If it doesn't come out, select **Print** again in the same window.

   ![A6 name badge for a conference delegate with her company, job title, ticket type and ticket QR code, ready to print](https://www.ticketfairy.com/embeds/posters/marketing-event-registration--badge.png)    
   *An A6 badge, ready to print.*

## A ticket that cannot get in

The desk checks each ticket the same way the door does, and a ticket that does not let the person in shows **Cannot get in** with the reason, such as a refund, a resale or a replacement ticket. You can't print a badge for it. Look up their order on the Orders page before you help them.

## Or have it done for you

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

Fai finds a ticket holder, reads the desk's counts and a badge's print history, checks a ticket in and changes the badge setup, after you confirm. You print badges in the browser at the desk, so Fai tells you where to print it.

### In your dashboard, with Fai

```
How many people have checked in at registration for <EVENT NAME> so far, and how many badges were printed again?
```

## Print a second badge

1. ### Print again with a reason

   Find the person, select **Print again**, enter **Why does this person need another badge?**, then select **Print another badge**.

   **Note:** The dialog lists every badge already printed, when and by whom. We keep the reason with the new badge.

   ![Dialog to print another badge for a speaker, with the badge the kiosk printed and the reason a new one is needed](https://www.ticketfairy.com/embeds/posters/marketing-event-registration--print-another-badge.png)    
   *A second badge needs a reason.*

Print a second badge at the registration desk, where you enter the reason. Fai can read you a person's badge history first.

## Let volunteers work the desk from a link

1. ### Share a registration desk link

   Select **Share a desk link**, enter the **Name**, then select **Make link** and open the link on the desk's laptop or tablet.

   **Note:** Volunteers then find, check in and print badges without a login. Turn on **Can print a second badge for someone, with a reason** only for a supervisor's link.

   ![Registration desk opened from its link for a conference, ready to scan a ticket or search for an attendee](https://www.ticketfairy.com/embeds/posters/marketing-event-registration--registration-link.png)    
   *The registration desk opened from its link.*

Fai makes a registration desk link after you confirm. Open Desks and links and select **Get a new link** to see its address.

### In your dashboard, with Fai

```
Make a registration desk link called Registration desk 2 for <EVENT NAME>
```

## Help walk-ups without a ticket

1. ### Show them the walk-up QR code

   Ask them to scan the QR code under **Walk-ups without a ticket** with their phone, buy a ticket, then scan their new ticket at the desk.

   **Note:** The code opens your quick-buy page when one is on for the whole event, otherwise your event page. To take payment at the door instead, sell at the box office, then scan the new ticket here.

Show walk-ups the QR code in the Registration view of Desks, then check them in with their new ticket.

## Questions you might have

**Does checking in at registration also check the ticket in at the door?**

 Yes. The desk checks tickets in the same way the check-in app does, so the ticket shows as checked in on **Check-In** and a second scan at the door says it is already checked in.

**What if two desks check the same person in at once?**

 The first one checks them in. The other desk says "Another desk is checking this person in. Try again in a moment.", and when you try again it shows them as already checked in.

**Which printers work?**

 Any label or card printer your computer can print to. Choose it and the A6 or card paper size in your browser's print dialog.

**Where do the logo and color on the badge come from?**

 From your event's email look and your brand kit, with the sender name your emails use, so badges match your emails. Change them there, and **How the badge prints** shows the result.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)
- [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/guides/set-up-a-self-service-check-in-kiosk-for-your-event)
- [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team)
- [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/guides/let-event-staff-work-a-desk-from-their-phone)
- [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew)
- [Let ticket holders pick the conference sessions they attend](https://www.ticketfairy.com/guides/let-ticket-holders-pick-the-sessions-they-attend)
- [Scan delegates into event sessions at the door and see who came](https://www.ticketfairy.com/guides/scan-ticket-holders-into-sessions-and-see-who-came)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

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- Set up your event in minutes
- Free events are free
- Fai, your AI teammate, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)

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