--- title: "Check your running order for clashes before show day | Ticket Fairy Guides" description: "Have Fai check each day of your event's run of show for overlapping sets, short changeovers, an act booked on two stages, flights that land after soundcheck, sets outside a stage's hours or past curfew, and riders a stage cannot meet. For each problem, Fai suggests up to two fixes she has tried against the rest of the day, and you can apply one in a tap and undo it." canonical: "https://www.ticketfairy.com/guides/check-your-running-order-for-clashes-before-show-day" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Check your running order for clashes before show day Running order and show day # Check your running order for clashes before show day Festival programmers and production managers rebuild the running order many times as set times, flights and stages change. The running-order checks look at the whole day every time it changes and show you the clash before an act, a stage manager or the curfew finds it on the day. Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Takes: 6 minutes [Watch the video: Check your running order for clashes before show day](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/check-your-running-order-for-clashes-before-show-day/70e40facc60faa9d66cbc56d2535b3277164240af4160347136b6cad1f6713ee/da40a2c39936d5f0/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-check-your-running-order-for-clashes-before-show-day-da40a2c39936.vtt) ***Watch how it's done** 2 min 17 s, with captions.* - [Open the checks](#step-1) - [Read each problem](#step-2) - [Apply a fix](#step-3) - [Set your timing rules](#step-4) - [Draft the call times](#step-5) ## Before you start - You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page. - The day has a run of show with its sets, soundchecks and curfew. 1. ## Open the checks [Play from here](#guide-video) Open the event, select **Operations**, select **Run of show**, then go to **Running-order checks** under the day's stages. **Note:** The button beside the day, such as 3 problems to check, takes you there. The checks run again whenever the run of show changes. ![Running-order checks for a festival Saturday, with a late arrival before soundcheck, a short changeover with two fixes and a rider the stage cannot meet](https://www.ticketfairy.com/embeds/posters/marketing-event-running-order--checks.png) *Running-order checks for one day.* 2. ## Read each problem [Play from here](#guide-video) Read each problem, marked **Serious**, **Check** or **Minor**. **Note:** Arrival and departure times come from the travel bookings, or from the advance when there is no booking. A problem with no fix says what to change instead, such as the travel booking. 3. ## Apply a fix [Play from here](#guide-video) Select the button that starts with Fix:, check which cues move and where to, then select **Apply fix**. **Note:** Fai tried each fix against the rest of the day first, so it never adds a serious problem. Select **Undo** in the message straight after to put the cues back. ![Dialog to apply a running-order fix, listing the cue that moves and its new time before anything changes](https://www.ticketfairy.com/embeds/posters/marketing-event-running-order--apply-fix.png) *The cues a fix moves, before it changes anything.* 4. ## Set your timing rules [Play from here](#guide-video) Select **Timing rules**, enter each stage's shortest changeover and its opening and closing times, then select **Save**. **Note:** Also set how long an act needs between two appearances and how long before a call it should be on site. A stage's changeover and hours are part of the stage, so you see the same values in Stages. ![Timing rules dialog with the event's default changeover, act turnaround and arrival time, and each stage's changeover, hours and closed days](https://www.ticketfairy.com/embeds/posters/marketing-event-running-order--timing-rules.png) *Timing rules for the checks.* 5. ## Draft the call times [Play from here](#guide-video) Optional: select **Draft call times**, then open Today to approve each message. **Note:** Fai drafts each act's load-in, soundcheck, changeover, stage call and set, and each department's cues, by email and by text where there is a mobile number. Nothing is sent until you approve it, and if a cue moves, Fai drafts the message again. ## Or have it done for you Fai reads the problems on any day with their fixes, applies a fix after you confirm, changes the timing rules, and drafts each act's and each department's call times for you to approve on Today. She never moves a cue on a locked stage or one already called on the day. ### In your dashboard, with Fai ``` Check the running order for Saturday at and fix the short changeover on the Main Stage ``` ## Set a stage's hours from Stages [Play from here](#guide-video) 1. ### Change the stage In **Stages**, open the stage, open **Changeover and opening hours**, enter the times, then save the stage. **Note:** You set a stage's closed days in Timing rules, which knows the event's days. Fai changes a stage's changeover, opening and closing times and closed days when you ask, after you confirm. ### In your dashboard, with Fai ``` The Big Top at closes at 23:00 and needs 20 minutes between acts ``` ## Questions you might have **Why can't I apply a fix?** The stage and day are locked, a cue in it has already been called on show day, or the run of show changed since the fix was worked out. Unlock the stage in the run of show, or use the new fix the checks show. **Does a fix move cues I didn't see?** No. The dialog lists every cue it moves and its new time before you apply it. **Do the day sheets show the problems?** Yes, in the dashboard: each day sheet shows the problems that touch its own cues. Day sheets you share by link never show them. **How does Fai know a stage cannot meet a rider?** Fai compares the act's technical rider with the stage's technical specs in Stages, including lines such as No drum riser. Hire it, agree a substitute with the act, or move them to a stage that has it. **What if two of us change the timing rules at once?** The second save does not overwrite the first. Your changes stay in the dialog, and saving again replaces your teammate's. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it) - [Call your show live on show day](https://www.ticketfairy.com/guides/call-your-show-live-on-show-day) - [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams) - [Build the running order for your event day](https://www.ticketfairy.com/guides/plan-your-event-production) - [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/guides/book-dressing-rooms-and-plan-build-and-break-days) - [Publish your event line-up and set times](https://www.ticketfairy.com/guides/publish-your-line-up-and-set-times) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)