--- title: "Choose how your event emails look | Ticket Fairy Guides" description: "Preview the emails your event sends to agents, suppliers and crew in your brand's logo and color, and give one event its own logo or color when it needs a different look." canonical: "https://www.ticketfairy.com/guides/choose-how-your-event-emails-look" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Choose how your event emails look Running your event day to day # Choose how your event emails look Advance requests, offers, hire lists, day sheets and feedback surveys all go out from your event, and every one of those emails carries your brand. You can preview each email before anyone gets it, and give a festival with its own identity its own logo and color. Takes: 3 minutes [Watch the video: Choose how your event emails look](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/choose-how-your-event-emails-look/3bd7b515267fd61e02bb55986f7752cff6017523b6979354c1b99b541ed3bec3/17f45ec1a09294e1/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-choose-how-your-event-emails-look-17f45ec1a092.vtt) ***Watch how it's done** 2 min 12 s, with captions.* - [Open How your emails look](#step-1) - [Check where each part comes from](#step-2) - [Give this event its own logo](#step-3) - [Give this event its own color](#step-4) - [Save the look](#step-5) ## Before you start - You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page. - Your brand kit has your logo and main color. Every event uses it unless you change the look for one event. 1. ## Open How your emails look [Play from here](#guide-video) Open the event, select **Operations**, select **Set up**, then select **How your emails look**. **Note:** The preview is a real email for this event. Choose **Plain text** to see the plain-text version that comes with every email. ![How your emails look, with a preview of an event email in the brand's logo and color and where the sender, replies, logo, color, font and footer come from](https://www.ticketfairy.com/embeds/posters/marketing-event-email-look--panel.png) *A real email for the event, and where its look comes from.* 2. ## Check where each part comes from [Play from here](#guide-video) Read **Where it comes from** under the preview. **Note:** Emails go in your brand's name from our sending address so they reach inboxes, and replies go to the teammate who sent them. Select **Edit your brand kit** to change the logo, color or font for every event. 3. ## Give this event its own logo [Play from here](#guide-video) Optional: open **This event only** and choose another logo in **Logo**. **Note:** Choose one of your brand kit's logos, or **Another image** and enter its address in **Image address**. A wide logo on a transparent background looks best. 4. ## Give this event its own color [Play from here](#guide-video) Optional: turn on **Use a different main color for this event**, then choose the **Main color**. **Note:** The preview updates as you change it. When the color is too light to read on a button, the buttons use a dark color instead and the panel says so. ![How your emails look for an event with its own light main color, where buttons use a dark color so they stay readable](https://www.ticketfairy.com/embeds/posters/marketing-event-email-look--own-colour.png) *An event with its own main color.* 5. ## Save the look [Play from here](#guide-video) Select **Save**. **Note:** New emails for this event use the look from now on. Emails already sent stay as they were. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai tells you how your event's emails look and where each part comes from, and gives an event its own logo or main color, or sets it back to your brand kit. She shows you the change and waits for your yes first. ### In your dashboard, with Fai ``` Use our festival logo and the color #1a73e8 for the emails sends ``` ## Go back to the brand kit [Play from here](#guide-video) 1. ### Use the brand kit again Open How your emails look, select **Use the brand kit**, then confirm. **Note:** This event's emails go back to your brand kit's logo and color. You can give it its own look again at any time. Fai sets an event's emails back to your brand kit when you ask, after you confirm. ### In your dashboard, with Fai ``` Put the emails for back on our brand kit ``` ## Questions you might have **Which emails use this look?** Every email the event sends from the Event Operating System: advance requests, offers, contracts, purchase orders, hire lists, day sheets, shift and volunteer emails, approver emails, messages to the people working on the event and the feedback survey. Ticket and order emails to buyers follow your brand's email settings. **Why do the buttons not use my color?** The color is too light for white words on a button, so buttons use a dark color to stay readable. Choose a darker main color if you want it on your buttons. **What does the footer say?** Each email names who sent it and which event it is about, then a credit line. You can see your emails' footer under Where it comes from. **What if a teammate changes the look at the same time?** The second save does not overwrite the first. You see your teammate's change in the panel, so check it and save again. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Design the look of the emails about your events](https://www.ticketfairy.com/guides/design-the-look-of-your-brands-emails) - [Set up a brand kit for your events](https://www.ticketfairy.com/guides/set-up-your-brand-kit) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event) - [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show) - [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)