--- title: "Choose which AI assistants sell your tickets | Ticket Fairy Guides" description: "AI shopping assistants can start a ticket order for buyers who ask them about events, at your prices and with your ticket rules, and send the buyer to the Ticket Fairy checkout page to pay. Turn an assistant off for your brand, or pause it for one event, to stop new ticket sales through it." canonical: "https://www.ticketfairy.com/guides/choose-which-ai-assistants-sell-your-tickets" --- # Choose which AI assistants sell your tickets | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Choose which AI assistants sell your tickets Checkout and orders # Choose which AI assistants sell your tickets Promoters, venues and festival teams can sell tickets to buyers who ask an AI assistant what is on, at the same prices and with the same ticket rules as their event page. You decide which assistants sell for your brand, and you can keep any of them away from one event, such as a members-only show. AI shopping assistants can start a ticket order for buyers who ask them about events, at your prices and with your ticket rules, and send the buyer to the Ticket Fairy checkout page to pay. Turn an assistant off for your brand, or pause it for one event, to stop new ticket sales through it. For: Brand owners and admins deciding which AI assistants sell their event tickets Takes: 3 minutes - [Open Payments on your brand](#step-1) - [A buyer's order through an assistant](#step-2) - [Select Turn off beside the assistant](#step-3) - [Confirm the change](#step-4) - [Check the assistant shows Off](#step-5) ## Before you start - You're an owner or an admin of the brand. If you can't see **Payments** on your brand, ask an owner or an admin to do this part. 1. ## Open Payments on your brand Open your brand and select **Payments**. **Sell through AI assistants** lists each assistant Ticket Fairy has set up by name, then one **Any other AI assistant** row for every other assistant, each marked **Selling** or **Off**. **Note:** Every assistant sells your tickets until someone on your brand turns it off. ![Ticket Fairy brand Payments page, Sell through AI assistants, with two AI assistants selling tickets and one turned off](https://www.ticketfairy.com/embeds/posters/marketing-ai-assistant-sales--brand-assistants.png) Brand, Payments, Sell through AI assistants. ## A buyer's order through an assistant A buyer asks an assistant about events, and the assistant starts the order at your prices and with your ticket rules, then sends the buyer to the Ticket Fairy checkout page to pay. The order then appears with your other orders, the same as an order a buyer starts on your event page. 2. ## Select Turn off beside the assistant Select **Turn off** beside the assistant you want to stop. A dialog asks you to confirm, with the assistant's name in its title. ![Ticket Fairy dialog asking to confirm turning off ticket sales through an AI assistant for the brand](https://www.ticketfairy.com/embeds/posters/marketing-ai-assistant-sales--turn-off-assistant.png) Sell through AI assistants, Turn off. 3. ## Confirm the change Select **Turn off** in the dialog. New checkouts and payments through that assistant stop straight away, for every event on your brand. **Note:** A buyer the assistant has already sent to the Ticket Fairy checkout page can still finish there. Existing orders, refunds and support carry on as normal. 4. ## Check the assistant shows Off Read the assistant's row in **Sell through AI assistants** again. It shows **Off**, with **Turn on** beside it. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai, the assistant inside your dashboard, can tell you which AI assistants sell your brand's tickets and turn one on or off for the brand. She shows you the change and asks you to approve it before she makes it. ### In your dashboard, with Fai Which AI assistants can sell tickets for \? Turn off \ so it stops selling our tickets ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Turn an assistant back on 1. ### Select Turn on, then confirm In **Sell through AI assistants**, select **Turn on** beside the assistant, then select **Turn on** in the dialog. The assistant can sell your brand's tickets again, and its row shows **Selling**. **Note:** An event you paused the assistant for stays paused until you resume it on that event. ![Ticket Fairy dialog asking to confirm letting an AI assistant sell the brand's tickets again](https://www.ticketfairy.com/embeds/posters/marketing-ai-assistant-sales--turn-on-assistant.png) Sell through AI assistants, Turn on. Fai can turn an assistant back on for your brand. She shows you the change and asks you to approve it first. ### In your dashboard, with Fai Turn \ back on for \ so it can sell our tickets again ## Pause an assistant for one event 1. ### Open Settings on the event Open your event and select **Settings** in the event menu. **AI assistant sales** marks each assistant **Selling**, **Paused for this event** or **Off for this brand**. ![Ticket Fairy Event Settings, AI assistant sales, with one AI assistant selling, one paused for this event and one off for the brand](https://www.ticketfairy.com/embeds/posters/marketing-ai-assistant-sales--event-assistants.png) Event, Settings, AI assistant sales. 2. ### Select Pause for this event, then confirm Select **Pause for this event** beside the assistant, then select **Pause for this event** in the dialog. New sales for this event through that assistant stop until you resume them, and your other events carry on. ![Ticket Fairy dialog asking to confirm pausing ticket sales through an AI assistant for one event](https://www.ticketfairy.com/embeds/posters/marketing-ai-assistant-sales--pause-for-event.png) AI assistant sales, Pause for this event. Fai can pause an assistant for one event. She shows you the change and asks you to approve it first. ### In your dashboard, with Fai Pause \ for \ so it stops selling tickets for that event ## Resume an assistant for one event 1. ### Select Resume, then confirm In **AI assistant sales** on the event's **Settings**, select **Resume** beside the paused assistant, then select **Resume** in the dialog. The row shows **Selling** again. ![Ticket Fairy dialog asking to confirm resuming ticket sales through an AI assistant for one event](https://www.ticketfairy.com/embeds/posters/marketing-ai-assistant-sales--resume-for-event.png) AI assistant sales, Resume. Fai can resume an assistant you paused for one event. She shows you the change and asks you to approve it first. ### In your dashboard, with Fai Resume \ for \ so it can sell tickets for that event again ## Questions you might have Why can't I see Sell through AI assistants?: You need an owner or admin login for the brand to see or change it. Ask an owner or an admin of the brand to make the change, or to give you an admin role. Which AI assistants are on the list?: The list names each assistant Ticket Fairy has set up with its maker. Any other assistant that uses an open shopping protocol can also sell your tickets, and the **Any other AI assistant** row turns all of those on or off together, or pauses them for one event. When the list says "No AI assistants are available yet.", no assistant can sell your tickets yet and there is nothing to turn off. Will an assistant recommend my event?: An assistant that is turned on can sell your tickets when a buyer asks it for them. Each assistant decides for itself what it suggests, so Ticket Fairy cannot promise that one will recommend your event. Do buyers pay inside the assistant?: The assistant sends the buyer to the Ticket Fairy checkout page to pay. Paying inside an assistant is a pilot on a few selected events, and turning the assistant off or pausing it stops those payments too. Do my promo codes work through an assistant?: Yes. A promo code gives the same price with the same rules as on the Ticket Fairy checkout page, one code per order. Some assistants take the code from the buyer, and with the others the buyer enters it on the Ticket Fairy checkout page. What happens to orders already made through an assistant I turned off?: Nothing changes for them. The tickets stay valid, and refunds, support and order updates carry on as normal. A buyer the assistant has already sent to the Ticket Fairy checkout page can still finish their order there. Does turning an assistant off hide my event from AI search?: No. Your public event pages and the event search that assistants read stay available. Turning an assistant off stops new sales through that assistant only. Why can't I pause an assistant on my event?: The assistant is **Off for this brand**, so it can't sell any of your brand's events. Select **Open brand payments** beside it and turn it on for the brand first, if you want it to sell this event. I turned an assistant back on for my brand. Is my event still paused?: Yes. A pause on one event stays until you select **Resume** on that event, whatever you change for the brand. Two of us changed the same assistant at the same time. Whose change won?: The first one saved. The second person sees a message saying someone else changed it, and the section shows the current settings. Check them, then make your change again if you still need it. Why did an assistant disappear from the list?: Ticket Fairy no longer approves it to sell tickets, so it can't sell any brand's tickets. If you see "This AI assistant is no longer available. We've refreshed the list.", that is what happened while you had the page open. Is each change recorded?: Yes. Each change keeps who made it and when, and appears in the activity log as AI assistant sales turned on, AI assistant sales turned off, AI assistant sales paused for an event or AI assistant sales resumed for an event. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/ai-ticket-concierge) - [Can you sell tickets directly from your own website?](https://www.ticketfairy.com/guides/sell-tickets-on-your-own-website) - [Create promo codes for your event](https://www.ticketfairy.com/guides/create-promo-codes) - [Limit who can buy a ticket type](https://www.ticketfairy.com/guides/limit-who-can-buy-tickets) - [Ask Fai about your event](https://www.ticketfairy.com/guides/ask-fai-about-your-event) - [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders) - [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order) - [Run a waiting list for a sold-out event](https://www.ticketfairy.com/guides/run-a-waiting-list) - [Let buyers resell their tickets at face value](https://www.ticketfairy.com/guides/let-buyers-resell-their-tickets-at-face-value) - [Print venue directions and entry details on your tickets](https://www.ticketfairy.com/guides/print-venue-directions-and-entry-details-on-your-tickets) - [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/guides/verify-buyer-identity-at-checkout) - [Let buyers refund their own tickets](https://www.ticketfairy.com/guides/let-buyers-refund-themselves) - [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/guides/choose-which-attendee-details-checkout-collects) - [Win back buyers who left checkout](https://www.ticketfairy.com/guides/recover-abandoned-carts) - [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/guides/take-a-group-booking-and-invoice-it) - [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details) - [Move a buyer to a different ticket type or seat](https://www.ticketfairy.com/guides/move-a-buyer-to-a-different-ticket-type-or-seat) - [Add custom questions to your event checkout](https://www.ticketfairy.com/guides/add-custom-checkout-questions) - [Add custom terms to your event checkout](https://www.ticketfairy.com/guides/add-custom-terms-to-your-checkout) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/ai-ticket-concierge) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)