--- title: "Choose which details checkout asks your ticket buyers for | Ticket Fairy Guides" description: "Make every ticket buyer at your event's checkout enter a phone number, nationality, Instagram handle or date of birth before they can pay, and turn away buyers under your event's minimum age." canonical: "https://www.ticketfairy.com/guides/choose-which-attendee-details-checkout-collects" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Choose which details checkout asks your ticket buyers for Checkout and orders # Choose which details checkout asks your ticket buyers for If you promote clubs or festivals or run a venue, you often need more from each ticket buyer than a name and an email address. You choose whether your event's checkout also asks for a phone number, a nationality, an Instagram handle or a date of birth, and a buyer cannot finish the order without the ones you choose. With the date of birth, checkout can also turn away ticket buyers under your event's minimum age. Takes: 5 minutes [Watch the video: Choose which details checkout asks your ticket buyers for](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/choose-which-attendee-details-checkout-collects/4141e7b8a464d8ee2faeef99d2bbcaa095ef9254be73acfc943d8a0873870f74/94c77febbc168cad/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-choose-which-attendee-details-checkout-collects-94c77febbc16.vtt) ***Watch how it's done** 1 min 56 s, with captions.* - [Open the ticket settings](#step-1) - [Turn on the details checkout asks for](#step-2) - [Save the ticket settings](#step-3) - [Set the minimum age](#step-4) - [Check checkout as a buyer](#step-5) ## Before you start - You're an owner or an admin on this event. If **Tickets** is missing from your event menu, ask an owner or an admin to do this for you. 1. ## Open the ticket settings [Play from here](#guide-video) Open your event, select **Tickets**, then select the **Settings** tab. The switches for buyer details are in the **Ticket Settings** card. ![Ticket Settings card with the phone number, nationality, Instagram handle and date of birth switches turned on](https://www.ticketfairy.com/embeds/posters/marketing-attendee-details--ticket-settings.png) *Event, Tickets, Settings, Ticket Settings.* 2. ## Turn on the details checkout asks for [Play from here](#guide-video) Turn on the switch for each detail that every buyer must enter, and turn off any you do not need. - **Require buyer to enter their phone number**: Checkout already shows a phone number field, and this makes the buyer fill it in. Checkout refuses a number that isn't a real phone number. - **Require buyer to enter their nationality**: Checkout adds a nationality list, and the buyer chooses one before paying. - **Require buyer to enter their Instagram handle**: Checkout asks for a handle that starts with @, or a link to the buyer's Instagram profile, and refuses anything else. - **Collect and validate DOB against a minimum age**: Checkout asks for the buyer's date of birth and turns the buyer away if they are younger than your event's minimum age. **Note:** An event you create starts with the phone number, nationality and date of birth questions turned on, unless you turned them off under **Advanced options**. If the nationality switch is greyed out, it's set for you on this event, and you can hover over it to see why. 3. ## Save the ticket settings [Play from here](#guide-video) Select **Save Ticket Settings**. The dashboard shows "Successfully updated ticket settings". **Note:** The questions apply to orders placed from now on. Buyers who have already ordered are not asked again. 4. ## Set the minimum age [Play from here](#guide-video) If you turned on the date of birth, open the event's Details page, choose the youngest age you admit in **Minimum age**, then select **Save**. **Note:** Checkout works out the buyer's age on the day your event starts, so a buyer who turns 18 before the night can buy for an 18+ event. With **All Ages** chosen, checkout asks for the date of birth and turns nobody away. 5. ## Check checkout as a buyer [Play from here](#guide-video) Open your event page in a private browser window, add a ticket and go to checkout. The details you turned on appear with the buyer's own details, and the order cannot be placed until they are filled in. ![Checkout asking for the buyer's email, name, phone and address, with the order review beside it](https://www.ticketfairy.com/resources/images/consumer-posters/consumer-checkout--details.png) ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can turn each of these questions on or off for an event and set its minimum age, and she shows you the change and asks you to approve it first. You change these checkout settings in the dashboard or through Fai. ### In your dashboard, with Fai ``` On , make checkout ask every buyer for their , set the minimum age to , and show me the change before you save it ``` ## Questions you might have **Can checkout ask a question that is not on this list?** Yes, with a custom checkout question. You enter your own question, such as a company name, a meal choice or an access request, and choose whether it is answered once per order, once per ticket or once per add-on. The custom checkout questions guide covers every step. **Does every ticket holder give a date of birth, or only the buyer?** Only the buyer, the person paying, and the age check is made against their date of birth. To collect a detail from each ticket holder, add a custom checkout question answered once per ticket. Checkout records those answers but does not check a ticket holder's age against them. **A buyer says checkout will not take their order. What does it tell them?** Checkout names the missing detail. A buyer under your minimum age sees "You must be aged 18 or over to attend this event.", with your own age in it. A buyer who skips a required phone number sees "This event requires your phone number to purchase tickets." **Is the phone number optional when the switch is off?** Yes. Checkout still shows the phone number field, and the buyer can leave it empty. When you turn the switch on, they must fill it in. **Where do I see a buyer's phone number?** Open the order from **Orders**. The phone number the buyer entered is in the order's contact details. **Why is the nationality switch greyed out?** The nationality question is set for you on that event, so it stays on for this event. Hover over the switch to see why, and ask Ticket Fairy support if you need it changed. **Do buyers at the door get the same questions?** A ticket bought through a QR quick-buy link skips the phone number and date of birth questions, because your door team checks ID at the door. Buyers who go through your event's normal checkout get every question you turned on. **Can I turn a question off again?** Yes, at any time. Turn the switch off and select **Save Ticket Settings**. Checkout stops asking from the next order, and details already given stay on their orders. **Can I set these while I create the event?** Yes. When you create an event, the nationality, phone number and date of birth questions are under **Advanced options**, and all three start turned on. The Instagram question is on the ticket settings described here. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/checkout) - [Add custom questions to your event checkout](https://www.ticketfairy.com/guides/add-custom-checkout-questions) - [Let buyers refund their own tickets](https://www.ticketfairy.com/guides/let-buyers-refund-themselves) - [Create an event](https://www.ticketfairy.com/guides/create-an-event) - [Understand who buys tickets to your event](https://www.ticketfairy.com/guides/read-your-audience-demographics) - [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders) - [Download your ticket buyers](https://www.ticketfairy.com/guides/download-your-ticket-buyers) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/checkout) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)