--- title: "Choose who approves accreditation requests for your event | Ticket Fairy Guides" description: "Send the passes your event's rules pick out, such as press passes or a contractor's crew, to named people who approve them in order before the pass can go out. Each rule reads as a sentence, the first rule that matches decides who is asked, and a pass that matches no rule goes ahead as it always did." canonical: "https://www.ticketfairy.com/guides/choose-who-approves-accreditation-requests" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Choose who approves accreditation requests for your event Accreditation # Choose who approves accreditation requests for your event Your accreditation manager, press officer and head of security each need a say on some event passes before they are issued. With approval rules, each of those requests goes to the right people in turn, they get an email when something is waiting, and the pass doesn't go out until they agree. Takes: 6 minutes [Watch the video: Choose who approves accreditation requests for your event](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/choose-who-approves-accreditation-requests/b013b580df30f2fdaaac2c75566460b4f85f293c35a7c0919a038ad7f05d4afb/ec7e862dec365cfc/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-choose-who-approves-accreditation-requests-ec7e862dec36.vtt) ***Watch how it's done** 2 min 49 s, with captions.* - [Open Approvals](#step-1) - [Add a rule](#step-2) - [Choose which passes it covers](#step-3) - [Choose who approves](#step-4) - [Save the rule](#step-5) - [Put your rules in order](#step-6) - [A pass waiting for approval](#step-7) ## Before you start - You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page. - The people who will approve are on the event's team, with any role. 1. ## Open Approvals [Play from here](#guide-video) Open the event, select **Operations**, then select **Approvals** at the top of the list of sections. **Note:** The rules are under **Approval rules**, below the requests waiting for approval. If Approvals is not in the list, select **More sections** and open it there. ![The Approval rules for a festival, one asking the press office then security about press passes, and one turned off for the lighting crew](https://www.ticketfairy.com/embeds/posters/marketing-event-approvals--rules.png) *Approval rules, tried from the top.* 2. ## Add a rule [Play from here](#guide-video) Select **Add a rule**, then choose passes in **What needs approval**. **Note:** The same rules can also ask named people about outside teams' equipment orders and delivery bookings, and an act's ask for more than its allowance. 3. ## Choose which passes it covers [Play from here](#guide-video) Choose a condition in **Add a condition**, then choose its values. - **From organizations of kind**: Every outside team of that kind, such as press or contractor. - **From these organizations**: Only the outside teams you pick. - **In these pass groups**: Passes in the groups you pick, such as a performer's guest list. - **Of these pass types**: Passes of the wristbands or badges you pick, such as an all-areas badge. **Note:** A pass has to meet every condition you add, and any one value inside a condition is enough. With no condition, the rule covers every pass. ![Approval rule for press passes from press organizations, asking the press office first and security second](https://www.ticketfairy.com/embeds/posters/marketing-event-approvals--rule-editor.png) *A rule for press passes.* 4. ## Choose who approves [Play from here](#guide-video) Under **Who approves**, choose one or more people in **Ask**. **Note:** Any one of the people on a step can decide it. Select **Then ask someone else** to add a second step, up to 5 steps of up to 10 people each. **Tip:** Under **More details**, name the rule and each step, such as Press office, so approvers see why a request came to them. 5. ## Save the rule [Play from here](#guide-video) Select **Add rule**. **Note:** From now on, a pass the rule covers waits for approval and is left out when you issue passes. The people on its first step get an email listing what is waiting for them. 6. ## Put your rules in order [Play from here](#guide-video) Optional: select **Move up** or **Move down** on a rule. **Note:** We try the rules from the top, and only the first rule that's on and matches sends the request on, so put the narrow rules above the broad ones. If you turn a rule off with the switch beside it, we skip it and it shows Off. ## A pass waiting for approval [Play from here](#guide-video) In Accreditation, a pass that is waiting shows **Waiting for approval** with the people it's waiting for, and it's left out when you issue passes until the last step approves it. You then issue an approved pass the usual way. If a pass is declined, the reason the approver gave shows on the pass and on the outside team's page. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai reads your approval rules and adds, changes, turns off, reorders or deletes a rule when you say it as a sentence. She shows you the rule and waits for your yes first. The people she names must be on the event's team. ### In your dashboard, with Fai ``` At , when passes from press organizations come in, ask Sam Carter, then Jo Patel from security ``` ## Change or delete a rule [Play from here](#guide-video) 1. ### Change the rule Select **Change** on the rule, make your change, then select **Save rule**. **Note:** Requests already waiting keep the rule they started with. Select **Delete** and confirm to stop new requests following a rule. Fai changes, turns off or deletes a rule when you ask, after you confirm. ### In your dashboard, with Fai ``` Turn off the lighting crew approval rule at ``` ## Questions you might have **What happens to passes that match no rule?** They go ahead as before. Only a pass that matches a rule that is on waits for approval. **I added a rule after people were already named. Do their passes need approval?** Yes. We check the rules again when you issue passes, so a waiting pass that matches a new rule is left out and its approvers are asked then. **Does a pass need approval again if its details change?** Yes, while it is not issued yet. A change to the person's name or email, the group, the pass type, or the zones and days on the pass cancels the approval, and the rules decide again. A change to parking or to the organization typed on the pass does not. **Can the approvers see every request on the event?** No. Someone who does not run the event sees only the requests waiting for them, from the link in their email or through Fai. Owners, admins and producers see every request in the All waiting list. **Why can't I choose someone as an approver?** Only people on the event's team can approve. Invite them to the event first, then add them to the rule. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/guides/approve-or-decline-accreditation-requests-for-your-event) - [Let outside teams name their own people for event passes](https://www.ticketfairy.com/guides/let-outside-teams-name-their-own-people-for-passes) - [Issue accreditation passes for your event](https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event) - [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/guides/hand-out-accreditation-passes-at-your-desk) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew) - [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/guides/let-event-staff-work-a-desk-from-their-phone) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. 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