# Claim your venue's page on Ticket Fairy | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Claim your venue's page on Ticket Fairy Your venue pages # Claim your venue's page on Ticket Fairy A venue's page on Ticket Fairy is often the first thing a promoter or a ticket buyer reads about the place, and until it is claimed nobody at the venue can change a word of it. Claiming it proves you act for the venue and gives you a brand of your own to look after it. Ask us to send a code to an email address at your venue's own domain, enter it, and the venue's public page becomes yours to keep current, with a brand of your own behind it. For: Taking over the public page of a venue you run Takes: 6 minutes - [Open your venue's page on Ticket Fairy](#step-1) - [Enter your email address at the venue's own domain](#step-2) - [Enter the six digits from the email](#step-3) - [Check that the page is yours](#step-4) - [The two answers about your role](#step-5) - [Open Venues in your new brand](#step-6) ## Before you start - You need an email address at the website your venue publishes. That is the domain the code can go to, and the venue's page names it for you. - You need no Ticket Fairy account yet. Claiming the page is what creates one, together with a brand for the venue. - Your venue already has a page here, under its city. The page costs nothing and stays free whether or not you sell tickets with us. 1. ## Open your venue's page on Ticket Fairy Your venue's page sits on ticketfairy.com under its city, at an address such as ticketfairy.com/london/corsica-studios. Open it and scroll past what the page already says about the place, to where it asks whether you run the venue. 2. ## Enter your email address at the venue's own domain The page names the domain it accepts, which is the website the venue publishes. Enter an address on that domain and select **Send me a code**. **Note:** An address on a subdomain of that domain counts too, so bookings@mail.yourvenue.com proves as much as bookings@yourvenue.com. 3. ## Enter the six digits from the email The code reaches the address you gave and is good for 15 minutes. Enter the six digits and select **Confirm code**. **Note:** Each code allows five tries, and asking for a new one stops the old one working. **Tip:** A venue mailbox is often shared, so the email names the venue whose page was asked for. 4. ## Check that the page is yours Once the code is right, the venue page answers "Thanks. This page is yours to manage. We will set you up with an account next." Your claim then waits for the account you make next, and the venue becomes that brand's to look after. ## The two answers about your role A claim carries one of two answers about you: you run the venue, or you work with the team there. Running it makes you the venue's owner and your brand's owner. Working with the team makes you an admin on both and leaves the brand's owner place open for whoever runs the venue. Your job title sits beside your answer in your own words, where the venue's leads can read it. **Note:** Either answer lets you change what the venue's page says. 5. ## Open Venues in your new brand Your new brand lists the venue under **Venues**. Select **Open** beside it to change what its page says. ![Ticket Fairy Venues list showing the venue pages a brand looks after](https://www.ticketfairy.com/embeds/posters/marketing-venue-page--your-venues.png) Brand, Venues. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have What if I do not own the venue?: You can still claim the page. Tell us you work with the team there, and you get the admin role on the venue and on the brand, with the brand's owner place left open for whoever runs the venue. The code has not arrived. What do I do?: A code lands only at an address on the domain the venue page names, so open that mailbox and its spam folder first. A minute after the first one you can ask for another, and the newer code is the one that works. Why do I have to wait for another code?: A minute has to pass between codes to one address. A venue can send codes to 25 different addresses in an hour, and past that the page answers "This venue has had several claim codes sent to it already. Try again in an hour, or contact us and we will sort it out with you." No address at my venue's domain reaches me. Can I still claim the page?: Yes. Contact us, and a person checks the venue with you and sets the page up for you. The email route is offered only where the venue publishes a website of its own, so a venue listed with a social profile or with nothing at all is claimed that way. Another person at the venue has claimed it already. What now?: A venue page has one manager, so the page points you at the team that already holds it. Ask them to add you, or contact us and we will sort it out with you. Does claiming the page put my tickets on sale?: No. The page costs nothing and stays free, and claiming it sells nothing and moves no money. Selling tickets with us is a separate decision you take later. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) - [Change what your venue's page says](https://www.ticketfairy.com/guides/change-what-your-venue-page-says) - [Set up a brand kit for your events](https://www.ticketfairy.com/guides/set-up-your-brand-kit) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. 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