--- title: "What should you compare when choosing a ticketing platform? | Ticket Fairy Guides" description: "Compare what buyers pay, when you receive ticket revenue and whether you can see and export buyer details throughout the on-sale." canonical: "https://www.ticketfairy.com/guides/compare-ticketing-platforms" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. What should you compare when choosing a ticketing platform? Solving event ticketing problems # What should you compare when choosing a ticketing platform? What do you keep from one ticket, and how soon after a sale does it arrive? A promoter choosing where to sell the next event's tickets gets a comparison built on real numbers by pricing one ticket from what the buyer pays to what you keep, asking how soon you are paid, and checking whether you can see and export your buyer details while tickets are still on sale. Compare what buyers pay, when you receive ticket revenue and whether you can see and export buyer details throughout the on-sale. For: Choosing where to sell tickets for your next event Takes: 6 minutes Compare the final checkout price with the amount you receive for the same ticket. Ask for every service, processing and order fee to be included, not only the advertised rate. **When does the money reach your account?** After the event, on a schedule, or as you sell tickets. If it arrives after the event, you pay the venue, the artist and production out of your own cash until then. **Whose customers are they?** You want the name, the email address and the order history of every buyer while your event is on sale, and an export you can take away afterwards. Where you cannot see who bought until a report arrives, you wait on that report before you can message those buyers about your next event. One fee covers core ticketing and payment processing, your buyer pays it by default or you absorb it, it falls as ticket prices rise, and free events are free. Payouts can be daily for supported payment accounts in many countries, Indonesia included; otherwise the schedule shown on your event applies. Every buyer joins your brand's customer list from the first sale, and you can export them whenever you want. ## How Ticket Fairy helps - ### [One fee, and the buyer pays it by default](https://www.ticketfairy.com/pricing) Core ticketing and payment processing are the same fee rather than two, and you keep the ticket price you set. You can absorb it instead if you would rather the price on the poster be the price at the checkout. - ### Daily payouts, where they are available for your account Daily payouts are available for supported payment accounts in many countries, including supported accounts in Indonesia. Otherwise, the schedule shown on your event applies. Confirm the schedule for your account before planning venue, artist or production payments. - ### [Your customer list, from the first sale](https://www.ticketfairy.com/guides/understand-who-buys-tickets-across-your-events) Every buyer joins your brand's list while the event is still on sale, with what they spent and how many of your events they have bought from. - ### [Export whenever you want it](https://www.ticketfairy.com/guides/answer-custom-ticket-sales-questions) Export your orders and tickets as CSV from the orders table, as they are or filtered to the rows you need. ## Set it up - [Price one ticket you will sell, end to end](#step-1) - [Ask when the money arrives](#step-2) - [Ask what you can see and take with you](#step-3) - [Test the workflow before you commit](#step-4) ## Before you start - You know roughly what you'll charge and how many tickets you expect to sell. You need both to compare fees. - You know when you have to pay the venue, the artist and production. Those dates decide whether payout timing matters to you. 1. ## Price one ticket you will sell, end to end Take a ticket you plan to sell and ask each platform two things: what your buyer pays for it, and how much you receive. **Note:** Those two numbers are the ones you can compare. A headline rate with fees stacked underneath it does not tell you what your buyer pays. 2. ## Ask when the money arrives Ask for a documented payout schedule, and whether it changes for a first event, a large on-sale or an event further out than usual. 3. ## Ask what you can see and take with you Ask whether you can see buyer names and emails during the on-sale, whether you can export them, and what happens to that list if you leave. ![The Customers page, one row per buyer with revenue, the events they bought from, tickets bought and the referral figures beside them](https://www.ticketfairy.com/embeds/posters/marketing-customers--customer-list.png) Customers, the list. 4. ## Test the workflow before you commit Try your shortlisted platform with an event setup you already use, and ask for worked fee and payout examples. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have Who pays the booking fee, me or the buyer?: The buyer, by default. You can choose to absorb it instead, in which case the price on the poster is the price at checkout and the fee comes out of what you keep. Is there a monthly fee or a contract to start?: You can start core ticketing without a credit card, setup fee or required monthly fee. Optional paid plans and custom agreements have their own terms. What does the fee cover?: It covers payment processing, referral marketing, analytics and real-time reporting, mobile check-in and scanning, branded event pages and seat maps, and support with an account manager. How often do I get paid?: Daily payouts are available for supported payment accounts in many countries, including supported accounts in Indonesia. Otherwise, the schedule shown on your event applies. Ask us to confirm your schedule before you plan around it. Do free events cost anything?: There are no ticketing or payment fees for free tickets. Can I take my customer data with me?: Yes. Buyers are on your brand's customer list from the first sale, and orders and tickets export as CSV whenever you want them. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Understand who buys tickets across your events](https://www.ticketfairy.com/guides/understand-who-buys-tickets-across-your-events) - [How do you answer a ticket sales question no report covers?](https://www.ticketfairy.com/guides/answer-custom-ticket-sales-questions) - [How do you manage many events without repeating the same work?](https://www.ticketfairy.com/guides/run-many-events-on-one-platform) - [Invite promoters to your collective so they can sell tickets for your events](https://www.ticketfairy.com/guides/invite-people-to-your-collective) - [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/guides/keep-a-high-demand-on-sale-running-smoothly) - [What is social ticketing, and how do referral rewards work?](https://www.ticketfairy.com/guides/social-ticketing-and-referral-rewards) - [What marketing tools should a ticketing platform give you?](https://www.ticketfairy.com/guides/ticketing-platform-marketing-tools) - [How do you manage accreditation and backstage passes for your event?](https://www.ticketfairy.com/guides/manage-event-accreditation) - [How do you manage tickets for a multi-day event?](https://www.ticketfairy.com/guides/manage-tickets-for-a-multi-day-event) - [How do you set up a payment plan so buyers pay for tickets in installments?](https://www.ticketfairy.com/guides/let-buyers-pay-for-tickets-in-instalments) - [Can you sell tickets directly from your own website?](https://www.ticketfairy.com/guides/sell-tickets-on-your-own-website) - [Can ticket buyers join your email list automatically?](https://www.ticketfairy.com/guides/add-ticket-buyers-to-your-email-list) - [How can fan club members get presale access?](https://www.ticketfairy.com/guides/give-fan-club-members-presale-access) - [What can you find out about the people who buy your tickets?](https://www.ticketfairy.com/guides/what-you-can-learn-about-your-ticket-buyers) - [How do you run a guest list for your event without a spreadsheet?](https://www.ticketfairy.com/guides/run-a-guest-list-without-a-spreadsheet) - [Can you hold and spend your ticket money without a separate bank?](https://www.ticketfairy.com/guides/hold-and-spend-your-ticket-money-in-one-place) - [Can you run a festival's marketing and production from one dashboard?](https://www.ticketfairy.com/guides/run-a-festival-from-one-dashboard) - [How do you sell more tickets without spending more on ads?](https://www.ticketfairy.com/guides/sell-more-tickets-without-more-ad-spend) - [How do you keep touts and bots off your tickets?](https://www.ticketfairy.com/guides/keep-touts-off-your-tickets) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)