Checkout and orders
Download your ticket buyers
Get your ticket buyers into a CSV while you keep working on your event. You can include add-ons and download the completed file when it is ready.
Get a CSV of every ticket for your event, with buyer details and optional add-ons as rows or columns.
- For
- Getting your event's ticket buyers into a spreadsheet
- Takes
- 3 minutes
Before you start
- You are the event owner, an admin or a marketing team member. Ticket Fairy support can also help you prepare a file.
- You know who may receive the buyers' names and contact details. Share the file only with people allowed to see those details.
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Open the buyer download
With a marketing login, open your event, select Marketing Assets, then find Download your ticket buyers. With an owner or admin login, open Orders, select Export, then Export ticket buyers.
Ticket buyer export options, available from Orders or Marketing Assets for marketing readers. -
Choose the layout
Under CSV layout, keep Add-ons as rows for the existing Orders columns, or choose Add-ons as columns for separate ticket and add-on columns.
Note: Fai can prepare either layout. Tell her which layout and whether you need add-ons; the download link keeps the choices you approved.
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Choose the file you need
Select Tickets for one row per ticket, or Tickets and add-ons to include add-ons in the layout you chose. If Fai prepared your file, the link already shows the choice you approved.
Note: The file includes tickets on paid orders, including tickets later checked in, transferred, refunded or cancelled, with the existing buyer columns and custom answers. One person can hold several tickets, so remove duplicate people before counting attendees.
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Wait for your file
Keep working while your file is being prepared, and keep the link if Fai started the file. Owners and admins can reopen the Orders export dialog; marketing readers can return to Marketing Assets, where the file stays with your account, event and choice in this browser.
Note: If the page cannot check progress, select Check again. This checks the same file; if preparation fails, select Start again; for a file requested through Fai, ask her to prepare a new one.
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Download and finish
When your file is ready, select Download the CSV file. Your browser downloads a CSV you can open in a spreadsheet.
Note: The file is available for 30 days; if it has expired, start a new file. Your access is checked again when you download; ask the event owner if your access has changed.
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Clear the file
Select Done to clear the file from the export options. You can prepare another file whenever you need one.
Try these steps on your own event
Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.
No setup fees. No required monthly ticketing fee. No credit card required.
Or have it done for you
Ask Fai to prepare tickets only or tickets and add-ons for your event, with add-ons as rows or columns. If you do not choose, she prepares rows without add-ons. She shows you the request and waits for your approval, then gives you a dashboard link to your file. Owners and admins resume the file in Orders; marketing readers resume it in Marketing Assets. Open the link with the account that requested the file and select Download when it is ready. Fai checks progress without reading the buyers' details into the conversation.
In your dashboard, with Fai
Prepare a file of tickets and add-ons for <EVENT NAME>, then give me the page where I can download it
Let Fai do it for you
Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.
No setup fees. No required monthly ticketing fee. No credit card required.
Questions you might have
- Can I send a teammate the download link?
- The link belongs to the account that requested the file. Your teammate can ask Fai to prepare their own file if they have access. Share a downloaded CSV only with people allowed to see buyers' details.
- Does a statistics login let me download buyer details?
- You need an owner, admin or marketing login on the event to download buyer files. Ask the event owner to give you the access your work needs.
- Does choosing Done cancel preparation?
- Done clears the file from the export options. The request continues preparing your file. Keep Fai's link if you want to return to a file she requested.
Still have a question?
Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.
No setup fees. No required monthly ticketing fee. No credit card required.
Related guides
Do this on your own event
Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.