--- title: "Download your ticket buyers | Ticket Fairy Guides" description: "Get a CSV of every ticket for your event, with buyer details and optional add-ons as rows or columns." canonical: "https://www.ticketfairy.com/guides/download-your-ticket-buyers" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Download your ticket buyers Checkout and orders # Download your ticket buyers Get your ticket buyers into a CSV while you keep working on your event. You can include add-ons and download the completed file when it is ready. Get a CSV of every ticket for your event, with buyer details and optional add-ons as rows or columns. For: Getting your event's ticket buyers into a spreadsheet Takes: 3 minutes - [Open the buyer download](#step-1) - [Choose the layout](#step-2) - [Choose the file you need](#step-3) - [Wait for your file](#step-4) - [Download and finish](#step-5) - [Clear the file](#step-6) ## Before you start - You are the event owner, an admin or a marketing team member. Ticket Fairy support can also help you prepare a file. - You know who may receive the buyers' names and contact details. Share the file only with people allowed to see those details. 1. ## Open the buyer download With a marketing login, open your event, select **Marketing Assets**, then find **Download your ticket buyers**. With an owner or admin login, open **Orders**, select **Export**, then **Export ticket buyers**. ![Ticket Fairy buyer download options with tickets and a prepared file of tickets and add-ons](https://www.ticketfairy.com/embeds/posters/marketing-ticket-buyers-export--buyer-file-ready.png) Ticket buyer export options, available from Orders or Marketing Assets for marketing readers. 2. ## Choose the layout Under **CSV layout**, keep **Add-ons as rows** for the existing Orders columns, or choose **Add-ons as columns** for separate ticket and add-on columns. **Note:** Fai can prepare either layout. Tell her which layout and whether you need add-ons; the download link keeps the choices you approved. 3. ## Choose the file you need Select **Tickets** for one row per ticket, or **Tickets and add-ons** to include add-ons in the layout you chose. If Fai prepared your file, the link already shows the choice you approved. **Note:** The file includes tickets on paid orders, including tickets later checked in, transferred, refunded or cancelled, with the existing buyer columns and custom answers. One person can hold several tickets, so remove duplicate people before counting attendees. 4. ## Wait for your file Keep working while your file is being prepared, and keep the link if Fai started the file. Owners and admins can reopen the Orders export dialog; marketing readers can return to Marketing Assets, where the file stays with your account, event and choice in this browser. **Note:** If the page cannot check progress, select **Check again**. This checks the same file; if preparation fails, select **Start again**; for a file requested through Fai, ask her to prepare a new one. 5. ## Download and finish When your file is ready, select **Download the CSV file**. Your browser downloads a CSV you can open in a spreadsheet. **Note:** The file is available for 30 days; if it has expired, start a new file. Your access is checked again when you download; ask the event owner if your access has changed. 6. ## Clear the file Select **Done** to clear the file from the export options. You can prepare another file whenever you need one. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Ask Fai to prepare tickets only or tickets and add-ons for your event, with add-ons as rows or columns. If you do not choose, she prepares rows without add-ons. She shows you the request and waits for your approval, then gives you a dashboard link to your file. Owners and admins resume the file in Orders; marketing readers resume it in Marketing Assets. Open the link with the account that requested the file and select Download when it is ready. Fai checks progress without reading the buyers' details into the conversation. ### In your dashboard, with Fai Prepare a file of tickets and add-ons for \, then give me the page where I can download it ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have Can I send a teammate the download link?: The link belongs to the account that requested the file. Your teammate can ask Fai to prepare their own file if they have access. Share a downloaded CSV only with people allowed to see buyers' details. Does a statistics login let me download buyer details?: You need an owner, admin or marketing login on the event to download buyer files. Ask the event owner to give you the access your work needs. Does choosing Done cancel preparation?: Done clears the file from the export options. The request continues preparing your file. Keep Fai's link if you want to return to a file she requested. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders) - [How do you answer a ticket sales question no report covers?](https://www.ticketfairy.com/guides/answer-custom-ticket-sales-questions) - [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order) - [Run a waiting list for a sold-out event](https://www.ticketfairy.com/guides/run-a-waiting-list) - [Let buyers resell their tickets at face value](https://www.ticketfairy.com/guides/let-buyers-resell-their-tickets-at-face-value) - [Print venue directions and entry details on your tickets](https://www.ticketfairy.com/guides/print-venue-directions-and-entry-details-on-your-tickets) - [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/guides/verify-buyer-identity-at-checkout) - [Let buyers refund their own tickets](https://www.ticketfairy.com/guides/let-buyers-refund-themselves) - [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/guides/choose-which-attendee-details-checkout-collects) - [Choose which AI assistants sell your tickets](https://www.ticketfairy.com/guides/choose-which-ai-assistants-sell-your-tickets) - [Win back buyers who left checkout](https://www.ticketfairy.com/guides/recover-abandoned-carts) - [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/guides/take-a-group-booking-and-invoice-it) - [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details) - [Move a buyer to a different ticket type or seat](https://www.ticketfairy.com/guides/move-a-buyer-to-a-different-ticket-type-or-seat) - [Add custom questions to your event checkout](https://www.ticketfairy.com/guides/add-custom-checkout-questions) - [Add custom terms to your event checkout](https://www.ticketfairy.com/guides/add-custom-terms-to-your-checkout) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)