--- title: "Fill in each performer's advance for your event from tour books, riders and emails | Ticket Fairy Guides" description: "Let Fai read an act's tour book, rider, their team's email replies and last year's advance, and suggest each answer for their advance for your event, with the words she found it in. You accept, replace or reject each answer, and nothing a person entered is overwritten without you saying so." canonical: "https://www.ticketfairy.com/guides/fill-in-advances-from-tour-books-riders-and-emails" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show) 4. Fill in each performer's advance for your event from tour books, riders and emails Artists, offers and advancing # Fill in each performer's advance for your event from tour books, riders and emails Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Artist liaison and production teams retype flight times, input lists and hospitality riders from tour books and long email threads into every advance for a festival or tour. Fai reads those documents and replies for you and shows each thing she found next to where it came from, so you check answers instead of copying them. You are checking the answers Fai found for a performer's advance, which you open from Advancing. [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show) Takes: 7 minutes [Watch the video: Fill in each performer's advance for your event from tour books, riders and emails](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/fill-in-advances-from-tour-books-riders-and-emails/f9720963cd96bf1a92810c7187f76e2743f69ccb99ea92a65ca4413ab9f125fb/e8132e473bcc0cbb/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-fill-in-advances-from-tour-books-riders-and-emails-e8132e473bcc.vtt) ***Watch how it's done** 2 min 37 s, with captions.* - [Open the performer's advance](#step-1) - [Add a tour book or rider](#step-2) - [Use what they had last time](#step-3) - [Check each answer](#step-4) - [Accept the new answers together](#step-5) - [Files from the tour manager](#step-6) - [Check the answers went in](#step-7) ## Before you start - You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page. - The performer is on the event's line-up and has an advance in Advancing. - Optional: your mailbox is connected to the event's Inbox, so Fai can read the act's replies to your emails. 1. ## Open the performer's advance [Play from here](#guide-video) Open the event, select **Operations**, select **Advancing** in the list of sections, then select a performer whose row says they have answers to check. **Note:** **Answers to check** is at the top of the advance, above the sections. ![The Advancing list for a festival, with each performer's confirmed sections, what is still needed, days to go and status](https://www.ticketfairy.com/embeds/posters/marketing-event-advancing--list.png) *Every performer's advance.* 2. ## Add a tour book or rider [Play from here](#guide-video) Optional: under **What Fai read**, choose a file in **Add a tour book or rider**. **Note:** Fai reads PDF, Word, Excel, text and image files of up to 25 MB, and her answers appear when she finishes. She also reads replies from the act's contacts to your emails, and riders their agent sends back, without you adding anything. ![Answers Fai found for a headline DJ's advance, each with the words she found it in, the answer now, and Accept, Replace or Reject, with the files and emails she read](https://www.ticketfairy.com/embeds/posters/marketing-event-advance-plan--answers-to-check.png) *Answers to check, and what Fai read.* 3. ## Use what they had last time [Play from here](#guide-video) Optional: if the act played one of your earlier events, select **Use what they had last time**. **Note:** Fai suggests the answers from their last advance, and each one waits here for you like any other. 4. ## Check each answer [Play from here](#guide-video) Read the answer and the quote under it, then choose what to do with it. - **Accept**: The answer goes into an empty question on the advance. - **Replace**: You see this where the question already has an answer, shown as Now. After you confirm, the new answer takes its place and the old one stays in the advance's history. - **Reject**: The answer is dropped and the advance stays as it is. 5. ## Accept the new answers together [Play from here](#guide-video) Optional: select the **Accept all** button, which shows how many new answers there are, to take every answer that fills an empty question. **Note:** Answers that would replace one already there are left for you to check one by one. ## Files from the tour manager [Play from here](#guide-video) On the advance link, under **Send your tour book or rider**, the act's team can add their own files for Fai to read. Their answers wait under Answers to check the same way, and we tell them that your team checks every answer. ![Advance link section where a tour manager sends their tour book or rider for Fai to read](https://www.ticketfairy.com/embeds/posters/marketing-event-advance-plan--act-files-for-fai.png) *The tour manager sends a file.* 6. ## Check the answers went in [Play from here](#guide-video) Open the sections Fai filled. **Note:** Each accepted answer is in its section, and an accepted technical or hospitality answer also updates your hire and shopping lists. The Advancing list stops counting answers to check once none are waiting. ## Or have it done for you Fai lists the answers waiting on an act's advance with where each came from, and accepts, replaces or rejects them when you tell her which, after you confirm. She never replaces a person's answer unless you ask for that answer by name. She cannot add a file for you; select Add a tour book or rider in the dashboard for that. ### In your dashboard, with Fai ``` Which answers did you find for Bicep's advance at , and accept the ones that fill empty questions ``` ## Questions you might have **Does Fai change the advance on her own?** No. Everything she finds waits under Answers to check until you accept it, and she never replaces an answer a person gave unless you choose Replace. **Why does an answer say it changed while I was checking?** Someone changed that question after Fai read it. Look at it again, and replace the answer only if Fai's is right. **What if Fai could not read a file?** The file shows Could not read it under What Fai read. Select Read again, or check the file and enter the answers yourself. **Which emails does Fai read?** Replies from the act's contacts on the advance, in mailboxes connected to your event's Inbox. Anything in an email or file is read as information only, never as instructions to Fai. **Is there an address I can forward a tour book to?** No. Add the file under What Fai read, or ask the tour manager to add it on their advance link. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show) - [Set each performer's guest list, hotel and meal allowances for your event](https://www.ticketfairy.com/guides/set-each-performers-allowances-and-travel-party) - [Read your event's email in one inbox](https://www.ticketfairy.com/guides/read-your-event-email-in-one-inbox) - [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/guides/keep-rider-lists-and-notes-for-your-artists) - [Track every artist booking for your event](https://www.ticketfairy.com/guides/book-and-brief-your-artists) - [Build a dressing-room shopping list from your event's artist riders](https://www.ticketfairy.com/guides/build-a-dressing-room-shopping-list-from-artist-riders) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)